Ian Mumby

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Gender MALE
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Introduction Learning Technologies Support Coordinator. My role is to provide a first line level of support by coordinating our helpdesk facilities. I and my colleague Khalid, deal with a range of enquiries and requests for support from staff and students mainly regarding the University’s Virtual Learning Environment (VLE) which we call MOLE (My Online Learning Environment). These range from students who cannot access their courses to staff who require help with a specific area of MOLE. The helpdesk is very busy, last year we handled over 3000 enquiries.