Robert Barnett

My blogs

About me

Industry Consulting
Occupation Business Forms Consultant
Location Canberra, ACT, Australia
Introduction Rob has had over 40 years experience in information design, public-use forms, electronic forms, user-centred procedure manuals and forms management. In May 1998 became the first person outside North America to receive the Jo Warner Award from the Business Forms Management Association. This was only the eighth time the Award has been made in the forty year history of the Association. In 2006 he was commissioned to advise the Australian Government on new standards for social security type forms. After extensive error analysis and usability testing, the new standards have been successfully implemented, reducing user errors and greatly speeding up the application process. He is currently writing a new text book on reducing user errors based on this and similar projects.
Interests Forms, Questionnaire and Information Design, Procedure Manuals, Electronic Forms, Usability