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"HARTFORD'S 311 IS STILL A WASTE, BUT PUBLIC WORKS SEEMS TO BE IMPROVING"

11 Comments -

1 – 11 of 11
Anonymous Anonymous said...

Kudos to Rhonda Carroll. It's surprisingly refreshing to know that there are still people who believe in good customer service. Thanks for letting us know!

October 19, 2010 at 7:30 PM

Anonymous Anonymous said...

Is Eddie still the mayor on the public works home page?

October 19, 2010 at 8:30 PM

Anonymous Jake said...

Kevin, yes Rhonda is one of many good city employees. But, are you not also close personal friends with her and her husband? Just saying...

October 19, 2010 at 9:08 PM

Anonymous peter brush said...

I don't know about 311. I certainly haven't detected any improvement in service for which it may be responsible. Also, impressed that you were able to get these matters attended to without going through a NRZ.
Frankly, while my dealings with the Muni guys have not been extensive, I've never, or rarely, thought I was really badly served. (There was that time I ended up in handcuffs on Capitol Ave. in the wee hours because the cops thought I shouldn't complain about their failure to deal with a mini-riot in my back alley. But, I probably shouldn't have told the cop, an East Hartford resident, to "shut up" even though he had previously instructed me to. ) Please note; I don't count the schools as part of the Municipal govt.

October 20, 2010 at 8:07 AM

Anonymous Anonymous said...

Public Works always have had employees that responded to complaints the same way that Rhonda Carroll did but the City of Hartford decided to get rid of them either by layoffs or forced retirements. It was a great way to give birth to 311. I have only heard 2 people think that 311 is doing a great job and they were beholden to Eddie Perez.

October 20, 2010 at 8:52 AM

Anonymous Bruce RUbenstein said...

Rhonda Carroll is a gem.

Since I pay taxes for both residential and commercial dwellings, I want the City Services that I pay for, Rhonda is quite helpful.

October 20, 2010 at 9:46 AM

Anonymous Mr KingToYou said...

I have used 311 4 times and have had good responses. Maybe you could do something different and actually check the facts before you criticize? The city must have some statistics on 311 calls that you could review.

October 20, 2010 at 7:01 PM

Anonymous Jose said...

I feel bad for Rhonda. Last year she and the other Senior Project Managers throughout the various city departments were told that their positions would be eliminated from the budget unless their union agreed to concessions. That's gotta be stressful. Additionally, some years ago Rhonda was laid off from the city (when Sandra Kee Borges was City Manager) after Rhonda hooked up with Sandra's ex-husband. Not saying there was a cause/effect here, but Rhonda gotta be stressin' again. Despite this, she continues to deliver exemplary services to the city AND juggle her role as union president. You go girl!!!

October 21, 2010 at 2:33 PM

Anonymous peter brush said...

she continues to deliver exemplary services to the city AND juggle her role as union president. You go girl!!!
------------------------------------
Couldn't agree more, although I have no direct experience of her services.

October 21, 2010 at 10:17 PM

Anonymous Anonymous said...

People dont seem to understand, once residents call 311, they refer complaint over to appropriate department. It is not the 311 representative that goes out to take care of the issue. It really upsets me that because the departments are not doing their job the 311 call center is being blamed. Definatley get your facts straight before you start pointing fingers!!!!

October 28, 2010 at 4:23 PM

Anonymous Anonymous said...

311 is definitely a waste of the taxpayers money.It was created by Susan McMullen-Perez Administration of course for political purposes.311 is now part of the "Office of Management & Budget",even though timecards are submitted to the Mayor's Office???The new 311 manager Rick Galarza don't give a damn about 311.The proof? all the harrassment,intimidation and verbal abuse that the ex-supervisor took from a current 311 employee,all incidents reported to Mr Galarza, in return what Mr Galarza did?NOTHING,just ignored and ridiculed the ex-supervisor by removing her from her position.In the meantime, Mr Galarza hired a temp employee (ex-secretary of Mayor Perez)paying her $45,000/year,not bad for a woman with no education but a High School diploma.The only black employee at 311 being harassed by everyone in that department,all incidents reported to Mr Galarza.What did he do?make the poor black guy cry like a baby & still taking the harassment.Jackie Baker (black female) tried to help the guy and what happenned? removed from her position,currently nothing to do with 311.One hispanic female that got in 311 just for knowing the supervisor (deja vu?!?!).Another hispanic female that's related to the current temp supervisor (deja vu?!?!).3 part timers that were promised full time jobs and now the hours were cut from 35 to 10???And the next day the only white person at 311(ex-Mayor Perez's employee)was hired as a temp working 40 hours a day that were later cut to 35 to make it look fair,do any of this make any sense? it doesn't, but is the reality at 311.Of course,everyone complained to Human Relations and other people but still no action on their part.Perhaps Mr Galarza is too busy to handle 311 or perhaps he doesn't have any say so to "fire anyone"?The Office of Management and Budget recently received an award,so I'm sure they work really hard,same for 311 I'm pretty sure they work hard,but is a job that each department can do it on their own,if someone/anyone answers the fricking phone.

November 11, 2010 at 7:08 PM

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