Google apps
Main menu

Post a Comment On: "WE THE PEOPLE"

"I STAND BY WHAT I SAID, 311 IS STILL A WASTE"

7 Comments -

1 – 7 of 7
Anonymous The Big Guy said...

I believe the 311 system only records and tracks the citizen complaints. Aren't the cases referred to different departments for resolution? If this is true how can the 311 system be the problem? Maybe making someone in the departments accountable for problem resolution might help.

October 28, 2010 at 6:45 PM

Anonymous Bruce Rubenstein said...

Kevin...the probable oversight board will get rid of it, if the administration will not.

October 28, 2010 at 11:05 PM

Anonymous Zion said...

Before 311, you would call a department and they would tell you they would fix your issue. If the issue was not taken care of, there was no way to verify that the original call even existed. With 311, you call and the person sets up the case and then sends the issue to the department. If the department doesn't get on it, there is a record saying how long the wait has been.

The process is only as good as the people holding the departments accountable. So if you have a couple hundred incidents at over 90 days, it's safe to say that the Supervisor/Manager/Dept Head needs a talking to.

Kevin's issue of waiting x amount of time for a person is something that happened with too much regularity in the days before 311.

October 29, 2010 at 12:16 AM

Anonymous Anonymous said...

Kevin, I agree with you 100%. It is a waste of time, money and energy. Most of the 311 people put you on hold after you make your complaint to call the City Council and/or someone that they may who the complaint should be referred to. I suggest putting people back to work in their respective departments to handle the calls. People are tired of voicemail. It is the greatest way to ignore everyone's concerns. I would like to know what my tax dollars are being spent on since service is definitely not one of them. Each year our services get cut because the blue collar workers have to be laid off in order to accommodate the salaries of upper management. The people that appear to think 311 is the a great avenue are either people who worked for 311 or people who have friends in 311. It doesn't work so fix it.

October 29, 2010 at 12:39 PM

Anonymous Anonymous said...

Another waste is procurement. The City needs a procurement manager with experience in public policy.

October 29, 2010 at 7:05 PM

Anonymous Chico Esquela said...

I put in a 311 call to have marble counter tops put in my kitchen and nobody responded to me yet.

October 30, 2010 at 6:25 AM

Anonymous Anonymous said...

311, Mercury Commerce, are just a couple of programs put forward and are going nowhere. Millions of tax payers dollars wasted on programs that clearly don't work. The people defending these programs are the people beneftting and making a salary.

October 30, 2010 at 11:40 AM

You can use some HTML tags, such as <b>, <i>, <a>

Comment moderation has been enabled. All comments must be approved by the blog author.

You will be asked to sign in after submitting your comment.
Please prove you're not a robot