It is vital to include informational such as the report from back in July 1, 2015 titled "TracFone Settles with FCC Over Locked Phones". Another report went on to inform eligible customers of TracFone, to receive a new unlocked device credit for a handset upgrade or a "partial cash refund or exchange" for their locked hadset. Also a so called "benefit" of $10 per handset. Please review and post for every one to read because one of my the "Tracfone" smart phones I purchased never received a message from TracFone in regards of this matter. So it is possible for others to not be aware of something as important as the info mentioned above.
Thanks in advance
March 17, 2016 at 4:34 PM
Anonymous said...
just used 12745 with 120 minute card = 60 bonus minutes Yeah!
Do all phones on byop need to be unlocked?in past i tried a couple verizon phones and one meid no.was ok but wouldnt activate under tracfone.verizon said it was strictly for verizon.im confused.have a droud x2,its meid no.is ok but cant get activated.suggestions?
April 11, 2016 at 11:26 PM
Anonymous said...
On 07/08/16, I called to install Straight Talk service and u guys have the rudest customer service people on the phones. I still have service with Verizon but is no longer under contract so I decided to switch to straight talk and I spoke with this foreign girl that so very rude and while she was checking for my services and I asked her could I ask her a question and she stated "NO." So we continued on and I stated to her I wanted to keep my phone number that i originally had from Verizon because Verizon told me I could keep it and she did also. But when I received the text message she had given me a whole new cell phone number. I am a single mom and I have a lot of duties dealing with my phone and to have to wait a whole week for another SIM card to be sent to me is just flat out ridiculous. The same way I was given a number that I should not have had, i felt the number could have been changed then. I chattted with someone named Fabian and that person was no help at all and i asked could someone answer the phone while i was still chatting with her. I first talked with a foreign girl then a foreign guy and couldn't understand too much of what they were saying but you need to get better people in your call center with better attitudes, manners, customer service ettiquette, and knowledge of what they are doing. I stated on hold for over 3 to 4 hours waiting to speak to someone. Talk with Fabian cause as i was messaging him, no one answered the phone at all and that person did not allow me to speak to anyone, stating that all other supervisors were not there so that left us messaging the whole time. Once I get that SIM card, since i have already paid for the kit, you will never have to worry about me continuing service with u guys and I will make sure that everyone in my area know about your poor service and not to even bother with investing into your service, if it has to be that poor & sorry! Thanks for Nothing!!!! Get better people in your business and get some people that can answer the phone and speak english and be able to help you in an appropriate way and not be rude. Good luck with your business because it won't last long being ran in this manner. SMDH....P.S.
July 8, 2016 at 4:59 PM
Anonymous said...
Yup TRACFONE sucks, having issues to getting my sim card activated. Customer service rep was very rude and she was not helpful. Tried to get her name but she hung up on me!!! Not going to continue with them ever!!! They don't value their customers!!
I just bought a smart phone KG Rebel 3. Great phone, terrible customer service. There was a problem with making & incoming calls. I spoke to three people. None could help. One rep kept me hanging for 20 minutes not knowing the ass from the elbow. I fixed the problem myself. Terrible customer service. Not educated on their product. Steve
July 15, 2018 at 5:29 PM
Anonymous said...
Customer service has a lot lacking: integrity, respect, understanding, meaning of CUSTOMER SERVICE...but what can we expect when the representatives are on the other side of the ocean and have no understanding of the concept of customer service. Try US Cellular!
September 18, 2018 at 9:12 PM
Anonymous said...
I bought a $10 Global Calling card to call to Costa Rica. $10 will allow me to talk for 155 minutes. The problem is that after placing calls for 32 minutes, my balance went down to $2.78 when it should have been $8.08
I called Tracfone customer service and was told that I had placed a phone call to Croatia, and that was the reason for my balance being low. I assured them I did not call Croatia, that I did not know anybody there, and that I did not even speak the language.
The representative told me that their system did not lie and that I had placed the call. In other words, I was the liar according to them. After more than 1 hour wasted with customer service representatives, nobody could help me. They said there was nothing they could do because their system does not lie and I had to take the loss.
I am very disappointed because I had been a customer for many years and had already purchased 3 Global Calling cards. I am writing this to warn others so that they do not waste their money on this scam.
August 23, 2019 at 3:22 PM
Take our Survey and Help Improve the Website! (Closed)
Update! We've received lots of great responses to our survey and have closed it. Thanks to everyone who shared their opinion, and look for the results in a future post!
The TracfoneReviewer blog has been around for several years, and we are looking at gathering more information about what our readers are interested in learning.
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Tracfone Survey
When we first started this blog, Tracfone had not released any smartphones, and all phones from Tracfone could accept promo codes. Times have changed a lot since then, with more and more users switching to Tracfone smartphones or even bringing their own devices to Tracfone. We want to learn more about what our reader base is interested in learning from our blog!
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We created this survey with three general goals:
Learn some basic information about our readers including some questions about Tracfone Wireless
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posted by TracfoneReviewer Team at 3:24 PM on Mar 16, 2016
8 Comments
Close this window Jump to comment formIt is vital to include informational such as the report from back in July 1, 2015 titled "TracFone Settles with FCC Over Locked Phones". Another report went on to inform eligible customers of TracFone, to receive a new unlocked device credit for a handset upgrade or a "partial cash refund or exchange" for their locked hadset. Also a so called "benefit" of $10 per handset. Please review and post for every one to read because one of my the "Tracfone" smart phones I purchased never received a message from TracFone in regards of this matter. So it is possible for others to not be aware of something as important as the info mentioned above.
Thanks in advance
March 17, 2016 at 4:34 PM
just used 12745 with 120 minute card = 60 bonus minutes Yeah!
Gentle Ben
03/23/2016 17:05 PDT
March 23, 2016 at 7:12 PM
Do all phones on byop need to be unlocked?in past i tried a couple verizon phones and one meid no.was ok but wouldnt activate under tracfone.verizon said it was strictly for verizon.im confused.have a droud x2,its meid no.is ok but cant get activated.suggestions?
April 11, 2016 at 11:26 PM
On 07/08/16, I called to install Straight Talk service and u guys have the rudest customer service people on the phones. I still have service with Verizon but is no longer under contract so I decided to switch to straight talk and I spoke with this foreign girl that so very rude and while she was checking for my services and I asked her could I ask her a question and she stated "NO." So we continued on and I stated to her I wanted to keep my phone number that i originally had from Verizon because Verizon told me I could keep it and she did also. But when I received the text message she had given me a whole new cell phone number. I am a single mom and I have a lot of duties dealing with my phone and to have to wait a whole week for another SIM card to be sent to me is just flat out ridiculous. The same way I was given a number that I should not have had, i felt the number could have been changed then. I chattted with someone named Fabian and that person was no help at all and i asked could someone answer the phone while i was still chatting with her. I first talked with a foreign girl then a foreign guy and couldn't understand too much of what they were saying but you need to get better people in your call center with better attitudes, manners, customer service ettiquette, and knowledge of what they are doing. I stated on hold for over 3 to 4 hours waiting to speak to someone. Talk with Fabian cause as i was messaging him, no one answered the phone at all and that person did not allow me to speak to anyone, stating that all other supervisors were not there so that left us messaging the whole time. Once I get that SIM card, since i have already paid for the kit, you will never have to worry about me continuing service with u guys and I will make sure that everyone in my area know about your poor service and not to even bother with investing into your service, if it has to be that poor & sorry! Thanks for Nothing!!!! Get better people in your business and get some people that can answer the phone and speak english and be able to help you in an appropriate way and not be rude. Good luck with your business because it won't last long being ran in this manner. SMDH....P.S.
July 8, 2016 at 4:59 PM
Yup TRACFONE sucks, having issues to getting my sim card activated. Customer service rep was very rude and she was not helpful. Tried to get her name but she hung up on me!!! Not going to continue with them ever!!! They don't value their customers!!
August 4, 2016 at 3:37 PM
I just bought a smart phone KG Rebel 3. Great phone, terrible customer service. There was a problem with making & incoming calls. I spoke to three people. None could help. One rep kept me hanging for 20 minutes not knowing the ass from the elbow. I fixed the problem myself. Terrible customer service. Not educated on their product.
Steve
July 15, 2018 at 5:29 PM
Customer service has a lot lacking: integrity, respect, understanding, meaning of CUSTOMER SERVICE...but what can we expect when the representatives are on the other side of the ocean and have no understanding of the concept of customer service. Try US Cellular!
September 18, 2018 at 9:12 PM
I bought a $10 Global Calling card to call to Costa Rica. $10 will allow me to talk for 155 minutes. The problem is that after placing calls for 32 minutes, my balance went down to $2.78 when it should have been $8.08
I called Tracfone customer service and was told that I had placed a phone call to Croatia, and that was the reason for my balance being low.
I assured them I did not call Croatia, that I did not know anybody there, and that I did not even speak the language.
The representative told me that their system did not lie and that I had placed the call. In other words, I was the liar according to them. After more than 1 hour wasted with customer service representatives, nobody could help me. They said there was nothing they could do because their system does not lie and I had to take the loss.
I am very disappointed because I had been a customer for many years and had already purchased 3 Global Calling cards. I am writing this to warn others so that they do not waste their money on this scam.
August 23, 2019 at 3:22 PM