When I go to my account, it says "this information seems not to be available at your location at this time. Let's try another alternative" I've had the phone for a few months and have never been able to check balance on the app. I have wifi and data turned on. Am I doing something wrong?

February 27, 2015 at 8:45 AM

I had a similar problem but I solved it by deleting the old app and reinstalling it again. It worked fine once I did that.

March 27, 2015 at 6:10 PM

Same problem here. Deleting and reinstalling the app did not help. Tracfone My Account is useless.

May 12, 2015 at 1:20 PM

I just purchased a Tracfone LG Optimus fuel and have this problem. Deleting and reinstalling didn't help. Still get the message reported by the OP. I have an older LG and the app works fine on it. WTF?

June 6, 2015 at 9:06 PM

Same problem in my cell phone. Can't check the balance.

June 23, 2015 at 11:20 AM

I cant check the balance either. Tracfone app is useless for BYOP LTE phones

July 8, 2015 at 10:47 AM

Just switched phone numbers from and minutes from one phone to another, or thought I did, never got the minutes to the right phone and now it seems that I get texts on right phone, but phone calls go right to voicemail. Advice here..never wash your phone...

July 23, 2015 at 9:57 AM

I agree. App is useless. You can check your balance if you go to the Tracfone website; however it often does not work between 2am and 10 am.

September 4, 2015 at 7:05 AM

The app doesn't give me my balance and neither does the link.

September 7, 2015 at 6:57 AM

I agree I have not been able to check the balance I switched to my new smartphone. The tech support number given on the back of my card purchased for minutes is worthless. The people at the tech support are hard to understand and very impatient. I was hung up on three times. I wish I had just kept my old tracfone.
cag September 17,2015 at 5:41pm

September 17, 2015 at 4:44 PM

Go to System Settings - Apps - Scroll down to the "My Account App" and open it. Click on "Clear Data". Then go back to the home screen and tap on your Tracfone Widget. Click or press "Add Card". Enter in your most recent Air Time Minutes pin number on the card ( 15 diget number ) . You will get a warning that the card has been used and to try again. That's ok. Wait for a few seconds to a minute. Then click or press "Balance". It should then load your Remaining Balances. This worked for me. I hope it helps.

September 21, 2015 at 12:26 PM

I use this website regularly to get my balance: https://www.fastactportal.com/static/balance

I don't know why Tracfone doesn't seem to promote it (I checked the domain ownership and it is owned by Tracfone). It is very easy and doesn't require complicated login. Just enter your phone number and it spits back your balances for all buckets and your expiry date.

September 23, 2015 at 11:12 AM

This works! Finally someone with real information. Now I just need to find out why my data is not working.

September 25, 2015 at 3:11 AM

I switched from a LG Optimous to the byop a Samsung droid 4g LTE and haven't been able to get my balance , send or receive MMS messages or use my data . I usually have no signal . Customer service sucks . Wish I had stayed with my old phone . 11 years with tracfone and they seem to get worse every year !

September 29, 2015 at 10:58 PM

MY app for checking my minutes stopped working. Tried to reinstall it. But won't show or chan . Or update the minutes.

October 6, 2015 at 3:00 PM

I also have problem trying to check minutes. Customer Service is no help they are very difficult to understand. Think it's time to change carriers

October 11, 2015 at 4:55 PM

Thanks, your info worked on my wife phone, my account app works now

October 15, 2015 at 7:29 PM

Worked for me, too, on an LG L22c. Thanks. At first, when you press balance you get the empty screen again, but within a few seconds it will start reloading and all the balances will be displayed.

October 17, 2015 at 12:26 PM

I keep getting " can't reach Google" why?

October 20, 2015 at 6:26 AM

I second the post stating to use :

https://www.fastactportal.com/static/balance

This is your easiest and cheapest bet as it does not charge you a text

October 21, 2015 at 7:31 PM

Ditto, Ditto and Ditto ad nauseum to every post that says this apps DOES NOT WORK. IT IS USELESS. PLEASE, Fix it!

November 10, 2015 at 2:40 PM

thank u very much. It worked & was easy to do. Ur a life saver!!

November 12, 2015 at 9:16 AM

There are a couple ways to check status on a LG Fuel phone. First is to just use the website. https://www.tracfone.com/direct/CheckBalance?input_phone=1234567890 where 1234567890 is your phone's area code and phone number (do not enter 1 before area code). You will need the last 4 digits of your phone's serial number (aka MEID DEC #). I'll explain how to get your serial number off the LG Fuel at the end of this. This worked for me today.
The second way to get your status is to use the Tracfone App called MY ACCOUNT. It has a green and black Icon with a hand holding a phone. You have to load it from APPS. APPS is one of the four Icons found on the bottom of my phone. anyway click on MY ACCOUNTS and typically all it shows is the Service End Date. To get your minutes and data balances you have to drill down by pressing the MENU button on the phone. On the LG Fuel the MENU button is the three horizontal lines found on the right side of the phone, below the screen. Once pressed, a screen pops up from the bottom of the phone. This screen has 4 Icons arranged in a square. They are labeled ME, ADD CARD, BALANCE and EXIT. Press the one labeled BALANCE and you will find what you are looking for. Could Tracfone made it easier for us? You bet!! but that is just not the way things are so we have to suck it up or switch carriers.
Now as promised, here is how you find your serial number: On your main screen, scroll across screens until you find the Icon that looks like a gear and is labeled SETTINGS. Click on it. Scroll all the way to the bottom to the choice labeled, ABOUT PHONE. Click on it. Mid way down the screen is a choice labeled STATUS. Yep, you got it, click on it. The very bottom of the page is MEID DEC with a 15 digit number below it. That is your serial number. Again, this information is specific to Tracfone's LG Fuel phone.

November 12, 2015 at 6:11 PM

thanks that was SO helpful, and unfrustrating because the "my account" says it can't connect...????? this was easy and fast !!!

November 18, 2015 at 8:20 AM

Agree. I have had the Tracfone app for two weeks. It worked the first time after install. The widget also worked, but only that first day. The easiest method is using the web as mentioned above https://www.fastactportal.com/static/balance This works!

November 18, 2015 at 6:20 PM

I have an LG L41C. The app also stopped working for me. The last time my account balance was updated was Sept. 25. None of the above works for me. When I try using the link: https://www.fastactportal.com/static/balance I get an error message:

Oops! An unknown error has occurred please try again later or contact
us at 1-800-867-7183 if the
problem persists.

I've tried calling Tracfone and they can't even give me my balance. I've tried uninstalling the app over and over and over, tried clearing the data, nothing works.

November 23, 2015 at 7:54 PM

Until today I had a tracfone widget installed on my Tracfone Android phone that gave me my balance. Today my phone was acting up so I restarted it and now the widget is gone???!!

November 30, 2015 at 9:42 AM

On the Sunrise LG15G dial *777*1# to get a non saving message of you balance!

When i try my balance from account on tracfone.com it shows my AT&T device unactivated!

Is this happening to anyone else? thanks

December 2, 2015 at 9:56 AM

Also use this link:

https://www.tracfone.com/direct/CheckBalance

December 2, 2015 at 10:05 AM

Oh wow! This is the simplest thing! It works! Finally a good thing about having tracfone service. Thank you so so much!

December 15, 2015 at 2:37 PM

From the phone type *777*1# and your minutes will be displayed

December 18, 2015 at 1:29 PM

*777*1# is the only thing that worked for me,but you have to enter the number in as a phone call, not as a text message. Nuu Mobile Z8 cell phone on att lte 4G.

December 20, 2015 at 6:14 PM

How do you get the widget?

December 27, 2015 at 6:01 PM

I purchased this phone, and it worked great until I tried to put minutes on on everything was transferred for me at the store. Now tracphone tells me I have to get a new sims card. Why do I need a new sims card, it came with one. I now am waiting for a new card that has not made yet, and cannot use my phone

December 29, 2015 at 12:22 PM

Thank you SOOOO much! This worked and also sent the info to my phone at the same time. I appreciate you sharing this with us! Happy New Year!

December 31, 2015 at 7:37 PM

*777*1# is my favorite method. I have it on my speed dial.

January 4, 2016 at 10:28 AM

I got this "number" right from tracfone, entered it as a phone# in people. http://balance.tf-w.com I use it like I am calling and 1st screen asks my ph#, enter, hit submit and it gives minutes, txt, data and service date then it send you a txt with this info. What else could u ask for? It also works with wifi off and when u start enter ur ph# it pulls it up 4 u.

January 16, 2016 at 6:58 PM

*777*1# does not work, i just get a verizen recording

January 17, 2016 at 2:46 AM

I used to have the same issues people are mentioning: the app started showing invalid/non-existant data, not updating, and the like. I thought it was useless as well until I finally logged on to my account on my home computer (and not through the phone's mobile site). Apparently for some reason the smartphone glitched out and disappeared from my account despite the fact it's the same number, owner, and info as my last phone. What was happening was the app was attempting to read my previous (and long since) inactive tracfone that was still listed. I simply added my current phone again (they ask for a serial number and your dialing number) and TADA! The new phone was added and as soon as I turned on my wifi/data it synched correctly and the app and phone widget work perfectly. I'm keeping my fingers crossed.

January 19, 2016 at 10:39 PM

Yes, it works on iPhone 6 and SamSung Galaxy S3 and S4.

February 19, 2016 at 12:25 PM

This comment has been removed by a blog administrator.

February 21, 2016 at 12:18 PM

*777*1# doesn't work. I get a Verizon recording saying my feature update could not be completed.

February 24, 2016 at 12:12 PM

doesnt work on my ported phone. nothing works. website, fastactportal, android app - nothing.

February 25, 2016 at 9:27 AM

You are a genius!! Kisses!!!

February 25, 2016 at 4:59 PM

i keep getting an error code of MIP 67. Can someone tell me why and how to make it go away

February 29, 2016 at 3:04 PM

After installing this app I find that I MUST login EVERY time to view the remaining minutes - HIGHLY ANNOYING!

March 7, 2016 at 9:53 PM

*777*1# does not work. Verizon recording says not available

March 12, 2016 at 10:09 AM

I have tried every single suggestion offered here multiple times, all without any result except error messages or nothing at all. This seems incredible.

March 22, 2016 at 7:40 PM

OMG. THANK YOU! this worked for me too! https://www.fastactportal.com/static/balance
FAST, easy and no serial # to enter and I dont have to use my space for that useless my account tracker app. I tried the 777 # that didnt work for me. so glad i found this answer. I even tried tracfone chat. they told me to redownload the app, but i was never even able to download it.

March 27, 2016 at 11:24 AM

A question about the Tracfone app. My LG L33L Sunset turns on my home WiFi each day (when it is set to OFF - I have a very limited internet connection where I live) and I believe it is caused by the Tracfone My Account App that is set to "Optimize WiFi" in the WiFi Management. I think I want that set to "Disable WiFi management" which seems to say that it will not connect - can't really be sure. In any case - does anyone know if the App could cause that WiFi turn on, and how to change those settings - mine is stuck on the optimize setting and can't seem to be changed. Or - if I just delete the app, can I download it again sometime if I decide I want it and see if that addresses the problem of the mysterious WiFi turn ons? Dialing the *777*1# does seem to work for me, at least at the moment.

March 29, 2016 at 12:21 PM

is there a way to add a pin to your phone -- marc

April 13, 2016 at 11:13 AM

Pulled my hair out till I tried one of the above sites (www.fastactportal.com/static/balance). A window came up, I typed in my phone number, waited about 30 seconds. Presto, all the data I was looking for came up.

April 14, 2016 at 10:49 PM

https://www.tracfone.com/direct/CheckBalance

April 17, 2016 at 11:18 AM

I affirm Frankey's statement.
http://www.fastactportal.com/static/balance works great. Especially when you trying to manage a "family" full of phones, and do not have the physical phones easily available to you.

April 17, 2016 at 2:35 PM

A really lousy app. Very erratic and confusing. Kind of works sometimes.
Tracfone can do better than a 1998-style app.

April 17, 2016 at 8:59 PM

I had same problem and I did two things. I uninstalled and reinstalled the tracfone app and then since there are two accounts under one login, I made the one we wanted displayed as the default.

April 18, 2016 at 1:51 PM

why cant i have my stright phone become a tracfone..... my mom has a trac phone and i would like to have the same plan as her but stright phone will not let it become that

May 4, 2016 at 6:23 PM

i have a stright phone and i would like a trac phone i have heard that trac phone will do this with my current phone is this so and how can i do it

May 4, 2016 at 6:25 PM

Am really sorry that I purchased a Samsung Android for TracPhone. Manual is clear as mud and checking data for time left does not work. My old cheap phone always gave me this info.

June 13, 2016 at 6:54 PM

I cannot find the asterdisc.

June 27, 2016 at 1:34 PM

How do I delete an app?

June 29, 2016 at 12:48 PM

Thanks Arden! This is the only recommendation that actually corrected the MY ACCOUNT app service. I would never have thought to check the Active Devices.

June 30, 2016 at 4:48 PM

Won't accept log in. LG Rebel LTE.

July 7, 2016 at 6:05 AM

Anyone else unable to receive MMS messages? Sometimes pictures come that way and i cant open them. Other times, if someone is simply sending a text message to me AND some other people at the same time, it comew to me as an MMS and i cant open it. What's the cause and resolution?

July 7, 2016 at 11:15 AM

Had the same problem and checked online. Found the answer that worked for my Moto G: Open Settings, then select 'Data usage'. The Moto has slide switches there for 'Cellular data' and 'Set cellular data limit'. They were both OFF (grayed out), so I slid them both On (green), and set a 2 GB limit with a 1 GB warning, as a guess. Bingo, picture my daughter texted me yesterday showed up today. No more "MMS is disabled" messages!

July 7, 2016 at 8:00 PM

Turn on your data when receiving mms messages.

July 13, 2016 at 5:45 PM

*777*1# used to work for me until now. For some reason it failed this time around, and I was forced to use the fastactportal.com website, which worked. Still unsure about it being a third party website, but the info seemed legit, and nothing malicious has happened so far.

July 13, 2016 at 9:32 PM

THANK YOU A MILLION TIMES. So easy, worked perfectly!

July 20, 2016 at 3:27 PM

*777*1# Verizon Wireless states "this service has been discontinued".

July 24, 2016 at 10:28 PM

RE: Bonus. Bonus used to show buckets on webpage and send text message to phone. Now it just shows buckets on webpage.

Also... here is an enhanced URL that you can save as bookmark to keep from entering phone # in every time:

http://www.fastactportal.com/static/balanceReq?min=1234567890&numberSubmit=Submit

August 11, 2016 at 12:52 PM

To whom it may concern. Only recently has the app been updated and is mostly back to normal. Although it has a bug. Restarting ur phone can wipe the app. To get it back. Open the tracfone app in the app drawer, make sure ur logged in, as it signs u out. Without closing the app yet, click home button. Go to ur widget and click the login or update. It should come back. FYI the stay logged in feature in the app, has never worked.

August 13, 2016 at 4:00 PM

I've been using the *777*1# option to check my balance on the LG Sunrise TracFone that I purchased when they had it on sale back last Christmas at Walmart for $10.
I do have a question - I don't see an article about the 2G Conversion which is forcing us to buy new phones that are now 4G. I liked my old phone but since they are going to be disconnecting it I went with the $20 credit & upgraded to an Android ZTE phone but do not see written instructions on how to transfer my current number & minutes over to the new phone can you point me to the article on how to do that process. Unlike my old TracFones which I didn't use very often I actually want to keep the phone number from this TracFone since I've used it for several years & given the number to many family & friends. How long does it take TracFone to actually switch the number over to the new phone?

August 16, 2016 at 8:31 AM

The *777*1# works on my moto G. I put it in as a contact and it works quick

August 18, 2016 at 6:01 PM

Worked great thanks..:)

August 19, 2016 at 12:00 PM

The *777*1# works on GSM/AT&"T phones. It will not work on CDMA/Verizon phones. The App works with the CDMA/Verizon phones, but not the GSM/AT&T phones. At least that has been my experience since I have one of each to ensure connectivity while traveling here in the Southwest US.

August 20, 2016 at 7:33 PM

Is there a way to get a text message? This utility used to send a text message with the same information (except for service end date) but it doesn't do that any more. I don't use my phone very much, so it's easier for me to just look at the last text message I got after I requested the info. It would be nice if things worked like they used to, but it seems that Tracfone has changed several things around, and the links that I used to use don't work any more, or they don't work the same any more.

August 28, 2016 at 3:07 PM

This worked for me as well. Thanks!

August 29, 2016 at 8:28 PM

" also install a widget on your homescreen so you can always view your balance. To do this, select the option on your phone to view all apps, and then look for a list of widgets, and select the Tracfone My Account widget. " I can't figure out how to get the account widget on my Samsung Galaxy Grand Prime. I can't find "view all apps"
I'm new to smartphones so maybe I'm just not knowing where to look.

September 13, 2016 at 5:29 PM

I found it! :)

September 15, 2016 at 5:44 PM

I just have iphone#5 I just tranfer from tracphone to my iphone#5.I can need help How I can checking my Account Balance on my iphone#5.I was did make : *777*1# so I can find my Account Balane.Please show for me how I can checking my Acount Balance on my iphone???Thank you very much

September 21, 2016 at 8:56 PM

I was asked you one question above,so I dont get your answere.I saw my question deleted.Please answere again for me.Thank you very much..

September 24, 2016 at 7:13 PM

I was misinformed by a customer service rep that did not know?? I'm assuming when you say straight, you mean straight talk. TracFone will not change a straight tlak phone to trac phone due to they own both services. You have to buy a trac phone.

November 5, 2016 at 11:56 AM

Thanks. Method #4 and http://www.fastactportal.com/static/balance both worked on my Tracfone ... which is a "features" phone, not a smartphone. I'm glad I could find the answer here. Every time, I use their forum to ask a question (regardless of what the question is), the answer I'm given is "Check your inbox for a private message" - which, invariably, tells me to go into chat to pose the question.

In fact, that's one of the problems with the Tracfone forum. I just scanned a bunch of questions. And in virtually EVERY case, the answer was "Check your inbox for a private message." Does Tracfone have a problem with answering questions in their forum for all to see?

November 20, 2016 at 6:43 AM

Still don't know my balance. When I've tried to download a tracfone app, it hasn't worked.

I logged into the website but clicking on "Check balance..." didn't work today.

The URL given as option #3 didn't work, nor did the bonus option. The only option I haven't tried is #4, because I don't want to waste minutes trying to determine how many minutes I have. It seems wrong.

I think tracfone is having technical difficulties today. In any event, I miss my old "dumb" tracfone, which always automatically told me my minute balance whenever I turned it on.

December 15, 2016 at 9:46 AM

Word of caution:
fastactportal.com domain is owned by GOdaddy.com NOT Tracfone.
Call me crazy, but giving your phone number to a 3rd party opens possibility that they will sell your number to SPAMMERS someday.

December 22, 2016 at 4:37 AM

I love option 4, dialing *777*1# . It's quick, easy and works great on my iphone 5C with iOS 10. Sometimes the simplest solution is the best.

January 18, 2017 at 11:57 AM

Safelink is the Free Cell phone service provided by parent company Tracfone. All Safelink phones are Tracfone's. I recently upgraded my old Safelink (Free) Alcatel flip phone to the new Safelink ZTE Avid smartphone that I purchased from Safelink's online store site (Orlando, Florida). The old Alcatel flip phone displayed the remaining minutes, however as others have found here the new smartphones do not display remaining minutes on the home screen. I can confirm that the URL provided in the authors article above does show remaining minutes for the new Safelink smartphones.

How to >
1) From your home screen open up Google search bar and enter > "FastAct Static Portal Balance" (Without quotation marks)
2) Then press on "Enter Tracfone Number - FastAct..."
3) Then enter your cell number without the "1", and press "Submit"

Be patient it will take a while to display the information. It will not only provide you with the remaining minutes, but also the expiration service date necessary for re-certification.

January 26, 2017 at 5:38 PM

*777*1# just worked for me on a ZTE Citrine tracfone, I been struggleing for days with the tracefone app and it always sayes : Login Failed try again later so hopefully i can delete the app

August 9, 2017 at 8:34 PM

Excellent blog. *777*1# doesn't work for me but the factactportal does.

October 6, 2017 at 9:09 PM

Does anyone know of the number to dial without using my paid for minutes please. I know there is one but can’t find it.

December 2, 2017 at 11:08 AM

fastactportal.com/static/balance gives you minutes, texts, data AND END OF SERVICE DATE.

February 26, 2018 at 4:53 PM

After three years, I still can't the the bloody Tracfone App to do more than keep asking for my password.

The PW WORKS when on line, so WTF is wrong with the bloody 'app'?

The first year it came with an icon, you pressed, it returned the full status - as usual when Google gets involved with something - it stops working.

August 28, 2018 at 8:04 PM

Simply dialing the number *777*1# works fine on a ZTE Z5557BL. I just put it on the "desktop" as a contact shortcut.

October 11, 2018 at 3:57 PM

"You can always go to the Tracfone website, whether from your phone or on a computer, and log in and view your account details."

No, not always! Right now , 5:32 PM 11/3/2018, for example.

November 3, 2018 at 7:33 PM

I know how to see my time/data/text minutes. Since I purchase a year or so at a time and add data when it's getting low I lose sight of how many minutes of talk and how many bytes of data I use each month. Is there a way to see this information?

January 8, 2019 at 4:16 PM

April 26, 2019
To all concerned about checking their balances:
I've found that the Tracfone App is, to put it nicely, not the best way to accomplish this. I like the text method. I text the word "BALANCE" to 611611. Almost immediately, I get a text back saying they are gathering the information and will text it to me when ready. It also mentions that the texts are FREE. Then, usually within a minute or two, I get a text back showing me my balances - voice mins, texts, data and service end date. I try to do this each Monday for consistency. You can set your own schedule but not more than once each 15 MINUTES.

Since this info comes via text, I get to save it. When I go to add service time, I text 611611 to get my "before" balance, add my plan, wait 15 minutes, text 611611 again to get my "after" balance.

Has always worked for me. Good luck!

April 26, 2019 at 11:37 AM

Would anyone believe this? I contact tracfone, to ask which models, of smart phone, list the minutes/units remaining, on the "home screen", and all I get, from customer service, are instructions, which require a Ph.d to understand.

I mean, in simple, basic, English, WHAT are widgets? and I do NOT mean "An extension to an application".

I mean an answer, which normal people, not Ph.d's can understand.

WHERE would I purchase a tracfone smart phone, which has minutes/units, listed on the "home screen"?

Is this such an impossible question to answer?

April 29, 2019 at 10:43 AM

An update for #5, those messages are not "standard rates apply," they are FREE.

August 1, 2019 at 12:56 PM

I have been using Fast Act Portal for a very long time to check my balance. Suddenly on Monday January 20th 2020 it stopped giving our Text Messages total. I have given feedback to Tracfone at least 3 or 4 times on this plus once to Live Chat to no avail. Can you help fix this problem? It's such a fast way to check my balance & I really miss it. Thanks so much.

January 31, 2020 at 9:42 AM

I hat how they keep changing things the app work great for a while then just stop the other ways all work when want to and each give a different balance

April 12, 2020 at 8:27 AM

I use Fast Act Portal all the time for my balance. Since January it stopped listing my Text Messages balance. So then I have to use Tracfone App to get that total. I don't like the App for my Mobile Data Balance because they round off the balance in a decimal e.g. 1371.68MB became 1.24GB. Anything you can do to bring back the Text Messages total is very much appreciated. Thanks so much.

May 6, 2020 at 7:25 AM