Post a Comment On: land-family.co.uk

Following up on the last post about Talk Talk and their shocking customer service with my Dad.

He informed them of his departure - this is the message they emailed him

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Dear XXXXXXX XXXXXX Thank you for submitting your request for a MAC code for account number XXXXXXXXX. We have now generated a code for you which needs to be submitted to your new internet service provider before the code expires. MAC Code : 12312312313
MAC Expiry Date : 10/11/2006 Once you have migrated to your new provider your Talktalk Broadband account will be disconnected and the appropriate charges added to your account. This charge will appear as 'Cessation Fee' on your final invoice. Please note that a cessation fee only applies if you are within the 12-month minimum contract period.________________________________________________________________________________________________
Dear YYYYY, Thank you for the MAC code. I have spent many weeks and and a considerable amount of time and money trying to have my broadband connected without success. I have been ignored by Charles Dunstone and your technical dept. As I have never been connected, why do I need a MAC Code? I have now cancelled all dealings with Carphone Wharehouse as THEY HAVE BROKEN THEIR AGREEMENT. I DO NOT EXPECT TO RECEIVE ANY CESSATION FEE OR ANY OTHER COST EXCEPT CALL CHARGES UP TO THE 17th Oct for which I have already paid. Any such charges will be rigorously disputed in Court and in the Public domain.
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To date - they have not replied

Avoid Talk Talk