I tried to return a shirt I received as a gift today. Dillard's carries the same shirt. The gift had the tag. Apparently it didn't match. Thus, store policy dictated they couldn't accept it in exchange. The sales lady said no. Then I convinced a manager to say yes. Then another manager came to process it and said no again. Okay. First, I'll skip right by the part where no reasonable store does that, just out of general princple. Remember, "the customer is always right?" Apparently Dilliard's doesn't.

Now here's why no store normally turns away such an exchange. This shirt retails for $50. That means it probably cost no more than $35 to the store. So, instead of putting it back on the shelf and actually reselling it, let's say they gave me a $50 gift card and threw away the shirt I was trying to return. I would have turned around and probably bought at least $100 dollars worth of goods, not to mention future purchases. Let's see, they give $50 but really only lose $35, but then make back an extra $65, which is probably $20 profit. That's may be a $15 loss, but what if I had bought $150, or taking into account future purchases? So why would they do this? Because they are short-minded fools.

Instead I walked out of Dillard's without buying anything and will never go back.