I love it. That actually just happened to me and I finally had to tell her: Listen, were closed right now the computers are down (little white lie) but we are open tomorrow at 9 and the computers will be up and running for you. She went quite and said oh you guys ARE closed aren't you? Then hanged up. Wow.
9:04 AM
Anonymous said...
When you call at 7am, crumble paper in your hand next to the phone and pretend you are the raspy library auto-call as you ramble on and on.
If a patron calls five minutes after the library closes and leaves a long, rambling, desperate voicemail message on your reference desk phone, it is perfectly acceptable to wake the patron with a return call five minutes before the library opens at 7:00 AM.
"Calls, Returning"
5 Comments -
It is also perfectly acceptable that your response be long, rambling and desperate.
4:11 PM
When getting the patron's answering machine, its necessary to sigh aggressively and promptly hang up.
11:55 PM
I love it. That actually just happened to me and I finally had to tell her: Listen, were closed right now the computers are down (little white lie) but we are open tomorrow at 9 and the computers will be up and running for you. She went quite and said oh you guys ARE closed aren't you? Then hanged up. Wow.
9:04 AM
When you call at 7am, crumble paper in your hand next to the phone and pretend you are the raspy library auto-call as you ramble on and on.
6:58 PM
Finally,some common sense ideas. Very good.
9:43 AM