Post a Comment On: A Librarian's Guide to Etiquette

I use the shorthand "The actual explanation is too boring to get into, trust me. That part of the web site is broken and we'll have it fixed as soon as we can."

I've had co-workers who do the huge explanation thing. Things never to say to a patron, esp. one who is pissed off that your Byzantine, counter-intuitive search tools have screwed them again: thesaurus, findability, code, script, cookie, etc.

8:28 AM

Here is another way to deal with technical issues questions-
I keep a special library e-mail account that I never check. This way I can tell patrons where to send their comments/complaints . They feel like they have taken action and I don't have to deal with the complaints!

4:26 PM

^^ nice blog!! ^@^

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1:45 AM