PCCI Bacolod
My blogs
| Location | Bacolod City, Western Visayas, Philippines |
|---|---|
| Introduction | The Philippine Call Center Institute- Bacolod (PCCI) is a sister school of Call Center Academy (CCA). PCCI started its business in May 2009. For being 1-year in the business, PCCI have established its name not just in the province of Iloilo but also in Roxas City, Bohol, and lately, in Bacolod City. Moreover, the Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA/PCCI expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools. Furthermore, CCA/PCCI has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of its call center courses, in line with the Training Regulations for Contact Centers of TESDA. |