tag:blogger.com,1999:blog-96029572009-06-23T14:09:05.107-05:00We <B>Really Do </B> Want Your Comments<BR>Tompkins County Public Librarynoreply@blogger.comBlogger39125tag:blogger.com,1999:blog-9602957.post-43445291528633562592009-06-19T13:42:00.001-05:002009-06-19T13:42:47.210-05:00

Comment: Great DVD collection Response: Thank you. I will inform the selector.Comment: Thanks for the 2 day grace period. It really helps.Response: You’re welcome. Comment: Patron frustrated that self check machine would not read every barcode. Had to go through checkout line for some items. Response: We apologize for the frustration you experienced at the self check-out stations. We have

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-23257277717496600392009-05-07T13:23:00.003-05:002009-05-07T13:34:56.403-05:00

Comment: New monitors are niceResponse: Thank you.Comment: Copies are too expensiveResponse: The cost of the copies covers our expense to offer this service.Comment: Patron appreciates pencil sharpenerResponse: You are welcome.Comment: Too many rowdy young people on computers, making noise, bumping into others, looking at what people are doingResponse: Staff and the security guards are reminding

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-68039349189515803732009-04-08T09:46:00.002-05:002009-04-08T09:57:14.498-05:00

Comment: Please have more than 1 table near the reference books. You use a whole table for this kind of work and it would be nice to have another table or two.Response: Thank you for your suggestion. We are considering rearranging some of the tables in the library.Comment: I notice that children LOVE to walk on that brick wall outside. Perhaps the dirt could be filled in with bricks to make a

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-39830608328496347372009-03-03T15:12:00.003-05:002009-03-03T15:21:27.872-05:00

Comment: Everything checked out on the self-check machine except one (again!).Response: Most of the problems with the self checkout have been fixed. Unfortunately the barcodes on library materials suffer a lot of use and sometimes do not read properly. Please inform circulation of problems.Comment: Receipt prints out too much information when paying fines---WASTES PAPER AND RIBBONSResponse: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-47673935814213949522009-03-03T15:02:00.002-05:002009-03-03T15:11:08.932-05:00

Comment: You have a fabulous movie collection.Response: Thank you. I will pass the complement to the selectors.Comment: Patron suggests that some of the internet stations about 1/3 of them be on a 20 minute cycle so that people who just want to check email don’t have to wait so long.Response: Thank you for the suggestion. We have tried this in the past and have found that it has a negative effect

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-87511676651388677922009-01-05T14:00:00.004-05:002009-01-06T10:58:11.722-05:00

Comment: First time in the library…really beautiful!Response: Thank you.Comment: Downloadable audio books. Thank you … You make my day!Response: We are very happy that you are enjoying them.Comment: Solid job in selecting for your literature and poetry sections, especially for your size. Really liked that you have the new Aeneid translation and Robert Bly poetry.Response: Thank you. Our

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-80240535643092957552009-01-05T13:33:00.006-05:002009-01-06T10:54:00.678-05:00

Comment: Keyboards are dirty on catalogs.Response: A volunteer is cleaning all the public keyboards.Comment: Reserves and holds are an incredible service. Thank You!!Response: You're welcome.Comment: New York Times has been missing 3 times in the last week. I can’t find anyone reading it.Response: Thank you for your comment. We have checked the New York Times and found only one issue missing in

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-13174783275220865172008-11-25T10:37:00.005-05:002008-11-26T09:27:32.595-05:00

Comment: Always having trouble with computers and library card.Response: Please ask the Librarian at the reference desk. They can help you with your questions and help to resolve any problems.Comment: Could not get through to circulation by phone to change address. Played phone tag and finally came in person. Response: We have revised our phone tree and hope that it will resolve this issue.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-8335475140453446412008-09-25T13:25:00.008-05:002008-11-25T13:25:05.739-05:00

Comment: Library needs more bike racks. Existing racks are often full, as well as the benches and the street sign posts.Response: We are working with the City and the County to provide more bike racks in front of the library.Comment: Love the art shows and exhibits here. Thanks for having them.Response: You're welcome. We enjoy them too.Comment: Please fix the daily lockers.Response: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-89049065975062661332008-09-25T13:06:00.002-05:002008-09-25T13:22:56.350-05:00

Comment: Thank you, Thank you, Thank you, for the globe.Response: Your welcome!Comment: I’m really glad to see those interactive kinetic games attached to the wall next to the circulation desk, they’re a boon to (those of us) with a couple of rambunctious kids.Response: Thank you! We like them too.Comment: 2 Bicyclists love the library! Or maybe it’s that library patrons like to bike. Either

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-15776105810954846002008-07-12T12:35:00.002-05:002008-07-12T13:04:28.817-05:00

Comment: I like the new monitor at the reference desk.Response: Good!Comment: Telephone system frustrates me.Response: Please give more details so we can help.Comment: I profoundly object to the changes that you have made to the parking on Green Street. It is extremely disrespectful and inconvenient.Response: The parking situation is out of our control; it is a temporary situation due to the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-62900875799826895512008-06-12T10:46:00.005-05:002008-06-30T08:31:39.117-05:00

Comment: Patron upset that Glen Gould videos have been weeded Review: Will review with the selectorComment: There should not be a fee for holds and ILLs.Review: The 50 cent fee only partially offsets the handling of these items.Comment: Parents with young children would like Internet access in Youth ServicesReview: Will reviewComment: Meeting room in the rear of the library is being used as cell

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-218197299346507032008-05-15T14:35:00.006-05:002008-05-22T10:35:54.738-05:00

Comment: Can you send a mass e-mail out to all patrons when there will be an unusual change, such as a change in hours etc?Review: We are investigating ways to communicate public information via e-mail messages to those who want them.Comment: TCPL is the best thing about Tompkins County.Review: Thank you!Comment: How well do you protect the personal information that you collect about us?Review:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-37022820152708766582008-04-12T10:22:00.003-05:002008-04-12T10:35:29.026-05:00

Comment: Tibetan monk gave librarian a bead bracelet for helping him many times over the past few months.Review: What a lovely gesture! Thank you!Comment: Self Check wouldn’t work with FLLS bar code.Review: We are aware of this problem.Comment: CD’s don’t scan very well on the self check unit (bar codes too small? Too much plastic glare?Review: We are aware of this problem and are working toward

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-29910080723248787922007-12-31T15:52:00.000-05:002008-03-25T16:01:35.538-05:00

Comment: Let patron update their own addresses on line, thus avoiding the dreaded “address check block” which prevents us from using the self check machinesReview: We are currently reviewing the Patron Address Check Block and hoping to make changes within the parameters allowed by the software.Comment: Thank you for fixing the men’s hand dryerReview: You are welcome.Comment: Thank you for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-67138868189977295182007-12-05T14:15:00.000-05:002007-12-12T11:22:19.377-05:00

Comment: I really miss the wall clock in the Reading RoomResponse: It is back!Comment: Larry was excellent when I needed an image projector for a youth community programResponse: We’re glad that he could help!Comment: Books should be held longer than one week, and it should include a Saturday—often when I come to get a book it is no longer being held for me.Response: Books on hold are kept for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-6457323548364591692007-07-31T15:07:00.000-05:002007-08-28T10:43:41.976-05:00

Comment: Would like another chance to vote on a library tax—we need more $$$Response: The library is working with the county legislature to seek sufficient fundingComment: Looking forward to Sunday hours againResponse: Thank you, we will re-open on Sunday, September 9Comment: Date through which reserves are held for me is not obvious on patron account informationResponse: Will reviewComment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-29289446430103702732007-07-11T13:59:00.000-05:002007-07-11T14:04:16.071-05:00

Comment: There should be a water fountain in children’s section.Response: We think so too. However, the cost is prohibitive to add one at this time.Comment: You have a great library, but the entrance is quite unattractive and dirtyResponse: Thank you. Front entrance has been power washed and is due to be repainted this year.Comment: It seems awful to close the library on Sundays before the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-68960569694751838842007-05-16T10:08:00.000-05:002007-05-16T10:19:01.374-05:00

Comment: Copiers provide poor quality.Response: Copier Service company was called to fix the problem.Comment: Please consider adding Adobe PDF into system.Response: Adobe Acrobat Reader is available on all public computers.Comment: Comic book section on a turn table (display rack?)Response: We do not currently offer comic books due to our tight budget but thanks for your suggestion.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1164123572162084362006-11-21T10:38:00.000-05:002006-11-21T15:06:00.410-05:00

Comment: Limits on the number of DVDs you can check out is too restrictive.Response: We wish it weren’t necessary to be so restrictive, but the fact is that the DVDs are in high demand, but in short supply.Comment: Complaint about the art in front of the library (see below for a detailed response).Response: Self check out machines rarely work About 30% of our checks out occur at the self-check

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1159282807025341172006-09-26T09:55:00.001-05:002006-09-26T10:07:27.356-05:00

Comment: Raise borrowing limitsResponse: The current limit is 20 items per user, which we believe is realistic, given the high demand for popular itemsComment: Increase the loan period for DVDs with multiple discs and up to 10 hours of viewing—it’s too hard to watch all in one weekResponse: You do have the option of keeping the item past its due date. We offer a two day grace period. If you kept

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1155326620116333332006-08-11T14:51:00.000-05:002006-08-11T15:11:00.936-05:00

Comment: Would like a little gate at Youth Services to prevent toddlers from wandering out of the department.Response: Any kind of gate or door must be handicapped accessible and be able to function with a high volume of people who enter this area, often pushing baby carriages. This system would need to be installed at both entrances to Youth Services. This is a costly venture. Even if such a

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1153170646733378402006-07-17T15:56:00.000-05:002006-07-17T16:13:38.866-05:00

Comment: Exhibit sign misspelledResponse: We will correct, thanks!Comment: Send everyone an e-mail when the library’s hours change for holidaysResponse: Will follow up and see if this can be easily doneComment: Hang signs on parking meters when the library is closed for a holidayResponse: Street parking and parking meters are controlled by the City of Ithaca and it is unlikely that this type of

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1150742059172948652006-06-19T13:32:00.000-05:002006-06-19T13:45:48.733-05:00

Comment: When it was hot outside, the library’s air conditioning was not effective.Response: As far as we know, the Air Conditioning is functioning effectively, within the range of 68-74 degrees.Comment: Would like to split my Internet time into multiple segments.Response: With our new software upgrade, this is now possible.Comment: Please subscribe to the Binghamton Press and Sun

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-1148676636008611142006-05-26T15:49:00.000-05:002006-05-30T13:41:02.220-05:00

Comment: More bike racksResponse: We agree and are working with TCAT to obtain moreComment: I am disappointed that the referendum did not pass, but I think you are doing a great job with the budget you have—it’s the best library I’ve ever had access to.Response: Thank you!Comment: One of the library’s CDs got stuck in my car stereo due to a library sticker on it. I had to pay $78 to remove the

Tompkins County Public Librarynoreply@blogger.com0