Making Muffins for Strangers

Puzzling

2008-07-19T23:00:00.002-04:00

A car pulled into my driveway and all the way around to the back of the property today around 1:30. It turned out to be a couple who will be staying with us starting in two days. They wanted to see where they were staying. The room was occupied and I was in a bit of a hurry, so I hope I wasn't too abrupt when I excused myself.

They caught me off-guard and at a bad moment, but it was a bit strange. I've had lots of people stop by wanting to see the place for future reference, but never before someone who is already booked here and due to arrive in just a couple of days. I got the impression they had a bunch of questions, I wish I'd had the time to find out if they had any concerns or if they were really just looking around.

Please Plan Ahead - a cautionary tale

2008-06-29T19:56:00.004-04:00

Dusk, June 29, 2008

A kitchen, anywhere in the Northeast United States. Dinner is on the table, two adults are eating and conversing.

Adult #1: "Honey, don't we both have Friday, July 4th, off?"

Adult #2: "Why yes, we do! Why don't we go away for the long weekend?"

Adult #1: "What a great idea! We should probably make a reservation somewhere. Where would you like to go?"

Adult #2: "I'd like to go to the beach. What about Cape Cod?"

Adult #1: "Great idea. Why don't you get online after dinner and find us someplace nice to stay?"

Adult #2: "I'll do that."

****** Two Hours Later ******

Adult #2: "I found this great little B&B in Wellfleet, I checked it out on Trip Advisor and it's the #1 rated place there. It's got great reviews! Would you call them in the morning and make us a reservation?"

Adult #1: "That sounds great, I'll do it!"

****** Curtain ******

I swear, that little scenario must have played out in hundreds of kitchens in the past couple of weeks because I've gotten literally dozens of phone calls for the weekend of July 4th. A holiday virtually everyone in America gets off. What makes people think they can call a week or less in advance for a holiday weekend and get a room? Especially in a B&B, which has only a few rooms to start with!

I try really hard not to laugh when these folks call, but the closer it gets to the 4th, the more difficult that is. I do try to suggest they book for next year, but so far nobody has wanted to do so. Not that I'm surprised. Clearly, these are not plan-ahead people and they may still harbor the illusion that they'll find a room somewhere so they want to get on to the next phone call as quickly as possible. They'll probably play out the same scenario for Labor Day weekend.

If you can't plan to go away on the big holiday weekends well in advance, you should probably learn to enjoy spending them quietly at home. There are plenty of weekends between late October and the middle of June where you absolutely can get a room with only a couple of days notice. Come see us then.

So to answer your questions in advance:

No, we don't have a room for the 4th & 5th. In fact, that weekend typically books up before Memorial Day.

No, I don't know anyone who has a room available. Since you're about the 25th person to call me about it this week, my guess is that you're going to be out of luck, but I'll direct you to the Chamber of Commerce anyway. If anyone has a room, they'll know about it.

No, I don't think there's much of a chance anyone will cancel. If someone does, it'll be the day before they're scheduled to arrive and you'll already have made other plans, so I'm not going to put your name on a waiting list.

Yes, if someone DOES cancel, one of these last minute callers is going to get very, very lucky. But don't count on it.

Missing Wellfleet Lighthouse Found

2008-06-06T15:54:00.004-04:00

This lovely article graced the front page of the Cape Cod Times yesterday (June 5). Surprisingly, today, it was picked up by the AP. My little town has made national news. Yay!

Geographically Challenged

2008-05-28T21:01:00.002-04:00

This was a real phone call earlier this week.

Caller: I saw your inn featured on the Fine Living Network's "Top 10 Vacation Spots"* and thought it was really nice. Do you think you can help me find an inn as nice as yours on Martha's Vineyard?

Me: Let me see if I understand this: You think my inn is really nice but you want to stay somewhere else?

Caller: Well, I only have one day, I'll be in Stamford (CT) on business and it looks like Martha's Vineyard is closer.

Me: It may be closer as the crow flies, but you have to take a ferry to get there.

Caller: I do?

Me: Um, it's an island. It's a 45 minute ferry ride, you have to find the schedule and make a reservation.

Caller: Well, I only have the one day and I didn't want to drive more than about 1 1/2 to 2 hours.

Me: Where are you calling from?

Caller: Cincinnati, Ohio.

To make a long conversation short, the caller had no idea of the distances involved. Stamford, CT is near the New York border, about an hour from NYC. It's about a 5 hour drive from there to Wellfleet. The closest place she could have picked up a ferry to the Vineyard is New Bedford, about a 4 hour drive. I'm not sure how long the ferry ride is from there, the 45 minute time is from Hyannis. At any rate, the caller finally decided, with a little prodding from me, that her best bet for a quick getaway would be to drive to New London, CT, and take the ferry from there to Montauk, Long Island. It's also a beach resort area, but not as nice as Wellfleet, at least in my opinion :)

*The show on which the caller saw my inn was filmed about six years ago. It still airs at least once a year and has been picked up by local stations in some markets now and then in between. It was one of the best pieces of publicity I ever got, and it was totally free!

How To Get Rid of Fruit Flies

2008-05-23T20:58:00.003-04:00

From an email exchange between two innkeeper friends:

Innkeeper #1
"Anybody have a way to get rid of the buggers?"

Innkeeper #2
"Our standard is to drink almost all the wine from a bottle, then set the bottle with a little wine in it on the counter near where the fruit flies congregate. They'll go for the wine (smart little buggers) and then can't find the way out of the bottle (dumb little buggers)--but at least they die happy."

Innkeeper #1 (late the next day)
i hav dlunk the wyine, and cnnott see any moorre floot fries. It wroks!

I Couldn't Resist

2008-05-10T12:18:00.002-04:00

Bed Linens: Proof of an Alternate Universe

2008-05-02T22:13:00.002-04:00

For those of you who go about your lives buying the occasional set of sheets, a blanket or quilt here or there, perhaps a bed skirt or duvet cover once or twice in your lives, you've probably never really pondered some of the oddities of bed linens. For those of us who buy linens in quantities and make multiple beds each day, there are far more opportunities to discover/question/curse the bizarre inconsistencies and randomness of the bed linen industry.

Here are some of the things I cannot explain:
- 100% cotton sheets. Okay, they feel nice but even if you pull them out of the dryer before it finishes spinning and put them right on the bed, they're still wrinkled. Okay for home, not so much for a B&B. Life is too short to iron sheets.

- Blanket sizing. A queen size mattress is 60" x 80". A queen size blanket is 90" x 90". How, exactly, does one tuck in the blanket at the bottom? I'm on my third batch of blankets, the current ones are "King" size. I can't even imagine using anything smaller.

- Duvets & Duvet Covers. Same issue. My queen size duvet covers have a lot more fabric than a queen size duvet will fill. Last year, as an experiment, I replaced the queen size down comforter on my personal bed with a king size one. Wouldn't you know, it filled the queen size duvet cover perfectly. When I replace the comforters for the inn bedrooms, the new ones will be king size.

It's as if mattresses, sheets and duvet covers come from one planet with one set of standards and blankets & duvets/comforters come from a different planet with a different set of standards.

When we were getting ready to open the inn I made the decision that all our beds would be the same size (queen) and that all of the linens would be the same. I just don't have the patience to match sets of sheets to decor and I wanted to not have to take an entire set of sheets out of service if one piece got stained or torn. I found a sheet that I liked and bought in case quantities. A year or two later, realizing that linens go out of fashion and these would not always be available, I called the manufacturer and purchased most of the rest of the existing stock. They were already discontinued by then, I was lucky to have gotten what I did.

Coming into our 9th year of operation, we really need new sheets. I don't have enough still in service to do a full-house changeover, which is a problem. I've been on the hunt for new sheets for two years and still haven't found one that meets all my requirements. I actually thought I had found sheets I could live with and ordered them but when they arrived they were a totally different color from the swatch I'd been sent and they looked simply awful in the rooms. I sent them back. This week I requested samples of another sheet that I thought might work; the samples arrived and the fabric is SHINY. Not only that, despite being labeled as having a 55% cotton / 45% polyester content, they feel as if they're 100% poly. Ew.

I am in sheet hell.

The Psychology of Muffins

2008-04-21T17:09:00.002-04:00

I make really good muffins. I'm not bragging, it's just fact. And it's my job, or part of it. Granted I still haven't figured out how to get them to reliably dome on top, but they taste really, really good. They're made from scratch with real butter from recipes I've adapted or developed.

About a year ago I tried an experiment with my banana coconut muffins. The recipe calls for two cups of all-purpose flour, I replaced one cup with a cup of whole-wheat flour to add some fiber/nutrition to the mix. There was no change in taste or texture, so I deemed the experiment a success and have continued to make them that way. It wasn't something I mentioned to guests, I just did it.

One morning last fall, after watching several guests look at the muffins on the buffet and pass them by, I spoke up. "These muffins are made with whole-wheat flour" I said. Immediately two or three of my guests got up and got muffins, which they proceeded to ~~inhale~~ enjoy. Interesting. I had thought a lot of my guests pretty much left their diets at home and ate what they wanted on vacation, but clearly the desire to eat healthy will stop some from enjoying a treat unless they think there might be some nutritional value to it. Since I was making them with the whole wheat flour anyway, I've started letting guests know. Muffin consumption has definitely increased. This morning, seven guests ate ten peach muffins.

For anyone wanting to make this substitution, whole wheat flour is darker than all-purpose so if there's already something in the batter that makes it dark, like bananas or mashed peaches, it works fine. I wouldn't add it into my blueberry muffins, which are white except for the berries (and I like them that way), but if you don't care about the color then go right ahead.

A Few Random Things

2008-04-08T20:02:00.003-04:00

I know I've been a bit lax about posting lately, my attention has been pulled in too many directions to compose a coherent post. We've been very busy for this time of year, which is good, and I still have some winter projects to complete and some supplies to order before the busy season really rolls around. None of this is terribly interesting, however, so I'll invite you to read a couple of things I've found recently on some of the blogs I read when I have the time.

A while back I posted a bit of a rant about weddings. They have a way of getting seriously out of control that I just don't understand. My own wedding was a backyard clambake, very casual and a lot of fun. But then, I just didn't have the "big wedding" dream. Big or small, the details can be mind boggling. I found this post at a blog on organizing. It should be required reading for anyone planning a wedding.

I now take you to a completely unrelated topic: Jacuzzi tubs. We don't have any, primarily because there was a) no way to fit them into our bathrooms and b) the way this house is constructed, there would be no way to isolate the vibrations, meaning that everyone in the house would know when someone was using a jetted tub. Many of my innkeeper friends, however, do have them. Guests seem to enjoy them. Here's a story of a guest enjoying one in a way none of my innkeeper friends ever envisioned (perhaps that's for the best).

And finally, I leave you with this. It is an utterly useless site, but I'll bet it'll make you smile.

Customer Service

2008-03-21T23:14:00.002-04:00

I actually received good customer service this week. Kudos to the tech support folks at HP who helped me out.

Back in December I discovered that my HP OfficeJet All-in-One printer wasn't working. Not only wouldn't it print, it appeared to be dead. As in a giant paperweight sitting on my desk, performing no function whatsoever aside from collecting dust. Things at the inn were slow that month, so the printer might have been dead for a day or two (or three) before I even noticed.

I popped over to HP's tech support page and selected live chat, since that is free. I'm pretty sure the guy at the other end of the line is in a country on the other side of the world and has a pretty specific script from which he has difficulty deviating, because the first thing he suggested I do made it clear that he hadn't really been paying attention when I said the printer had no power. Once I repeated that for him, he suggested I check to see if the power supply (external on this printer, thankfully) was warm to the touch. Bingo! It was not, and a properly functioning power supply should be. I thanked him, ended the chat session and popped over to parts & supplies where I ordered a new power supply. It was around $40 plus shipping, but that's a lot cheaper than a new printer. Since the printer was 2 years old, I figured it was a good investment - I'm not ready to replace it. The power supply arrived about three days later, I plugged it in and the problem was resolved. Because things were so slow that month, I really didn't suffer from having no printer for nearly a week and I was pleased that the solution had turned out to be a simple one.

All was well in printer-land until this past Tuesday night. It was late and I was about to head up to bed when I noticed that the power light on my printer was off. "Uh-oh" was my first thought, as I hopefully pressed the "on" button and waited, in vain, for it to light up. Damn. Checked the power supply immediately. Room temperature. Double-damn. Looked in my credit card bills to confirm December order date. It's too late at night for me to be able to do much else, but I know I've got to get a new power supply ASAP because I have guests checking in the next day, the day after and then a full house checking in on Friday. I use the printer to print out my check-in sheets, invoices if necessary, notes for late-arriving guests, etc. This is NOT the same situation as December, when I didn't really need the printer.

Before even having coffee the next morning (Wednesday) I called HP tech support. We went over the problem and the history. The tech looked up my order and sent me over to the parts department. The person in the parts department who took my call quoted me a price on the part. I remained calm and told him that since I was replacing a power supply that was 3 months old, I expected them to send me a new one for free. I also made it clear I expected nothing less than free shipping, next day if possible. It took a little time, but I eventually got approval for a free replacement and shipping, although I was given a Monday delivery date - best he could do, he said. Okay, I figured that was as good as I was going to get and I'd figure something out for the weekend's printing needs. My phone time invested: 48 minutes (by the timer on my handset).

Later that day, after an unsuccessful attempt to hook up a fairly old printer and an equally unsuccessful attempt to access my husband's printer off our home network, I got a shipping notification email from HP. When I looked at it I discovered that the part had, in fact, been shipped FedEx next-day. It arrived and it solved the problem. I was pleased enough to email HP and thank them for the help.

Now let's keep our fingers crossed that this power supply doesn't quit on me after another three months, because that will put me smack in the middle of my busy season.

Back and Busy

2008-03-16T23:47:00.002-04:00

I had a great vacation, an unprecedented almost two weeks away from the inn. Adam, unfortunately, had to head back after less than a week to finish some projects he had to deliver. He has a custom furniture business in addition to being my partner in the B&B and he's got quite a few projects in his shop at the moment. We also had guests coming in for the weekend, so he was going to be taking care of them as well.

While in New York we were able to see some good friends, eat great food and see a show. Our plans for dinner at Gramercy Tavern didn't work out, it turns out that we couldn't get a reservation for any time between 6:00 and 9:30 on a Tuesday evening! Adam even spoke to them that afternoon and they'd had no cancellations. Hard to believe. Instead we took a chance and wound up at Tabla instead. It was lovely. We spent the day on Tuesday going to museums. We started at the Transit Museum, which I'd always wanted to see, then headed uptown to the Guggenheim to see this exhibit. If you're in New York between now and the end of May, go see it. Afterward we headed across the park to the American Museum of Natural History. Adam has done a lot of work there over the years and he knows most of the exhibit department staff. I know a few of them, in particular a guy I worked with at my first job in NYC who now works as the project manager there. Adam & I went to the Water exhibit and the Butterfly Conservatory, then we met Dean at a bar on Columbus Ave. for drinks and to catch up. Did I mention that Adam built the Butterfly exhibit ten years ago? Pretty cool, huh?

Thursday 2/28 was the final concert in a series of three at Madison Square Garden that I really, really wanted to see: Steve Winwood and Eric Clapton. I didn't have tickets but figured what the heck, I'd go down to the Garden and see if anyone had a couple of extras they were willing to sell. I've done this before with Broadway shows and it works just fine. I was a bit surprised at the number and general sleaziness of the scalpers outside MSG, but New York's Finest were doing a decent job of keeping them a good distance from the entrances. Since I don't look anything like a scalper, I positioned myself near one entrance and quietly asked people as they went by if they had extra tickets. After about 15 minutes a gentleman turned at my question and asked "Are they for you?" I assured him they were and he handed me two tickets (a friend was meeting me there). I asked him how much and he said "I just want to give them to someone who will enjoy the concert." I looked at the tickets, they had a $250 face value. Holy sh*t. And they were legit (yes, people sell counterfeit tickets) - my friend and I got in no problem. These seats were on the floor. Right next to the mixing board. Aside from 10th row center, this is the best place to be. The concert was just incredible. I felt like the luckiest person in the world that night.

The last few days of my vacation were spent in Maryland at The Brampton Inn, hanging out with some innkeeper friends. We ate & drank well, traded horror stories of renovations and furnace melt-downs, shopped and had a lot of laughs. Danielle and Michael, our hosts, gave us a tour of their gorgeous property, including the two new luxury rental cottages they're building. It was wonderful and affirming to be with other people living this crazy life.

I got back on 3/6 to a busy weekend and two old friends visiting. There are still winter projects to do and paperwork to organize. I'm back to it in full force but I'll try to post again soon.

In Which the Innkeeper Takes a Vacation

2008-02-22T00:55:00.000-05:00

I returned on Sunday, 2/10, from a lovely relaxing week in Vieques and Puerto Rico with three friends. We stayed here, which I heartily recommend, had some wonderful meals, swam at some incredible beaches and in a bioluminescent bay, which was pretty amazing. The last day we flew to Fajardo and hiked in the El Yunque rain forest. Adam stayed in Wellfleet to work on some furniture projects he needed to finish and take care of the inn on the days there were guests here.

As soon as I got home I dove into tax paperwork. Nothing more fun than that! Once that was completed I did some more work on the winter projects list and we had guests to take care of for several nights.

Today we're off to New York City for a week. We have tickets to a show on Sunday and reservations at Gramercy Tavern for my birthday. Adam returns on 2/28 but I will be staying for a couple of extra days then heading down to Maryland for a few days to meet up with some innkeeper friends. We'll share ideas, kick back, drink a lot of wine and have some laughs. I return on 3/6. That will be the longest stretch of time I will have been away from the inn since we opened.

Water, water all around

2008-01-27T22:13:00.000-05:00

There has been a lot of ink lately devoted to the issue of why Americans, who have some of the best and safest drinking water in the world, consume so much bottled water. Indeed, all those bottles create a series of issues including resources used to make those bottles (plastic is made from petrochemicals and requires additional energy - from fossil fuels - in the manufacturing process), fuel for transporting the bottles and the disposal problem of all those bottles once empty. The vast majority of states do not include bottles from still water in their deposit programs, so they are thrown away after a single use.

Although we don't advertise it, we try very hard here to reduce waste and recycle wherever possible. We would probably fall into the category of a "Green" lodging establishment. We compost all vegetable matter from the kitchen in the months where the compost isn't likely to freeze, we make extremely limited use of chemical cleaners preferring natural products as much as possible, and we sort and recycle as much material as we are able.

Our town does not make recycling easy. We are required to sort glass from plastic and metal, returnables from everything else, remove caps and rinse everything so it does not attract critters. We then bag them and take them to the transfer station, where they must be removed from the bags and placed in the appropriate bins. Newspapers must be bundled and cardboard flattened. We do it because I feel it is my duty as a responsible citizen to recycle and reuse to conserve energy and resources. I pull bottles and cans from guest room trash baskets (unless they are truly icky), rinse when necessary and sort them.

It does not bother me at all when guests bring beer, wine or soda to drink during their stay. Even a couple of bottles of water aren't a big issue. It does, however, distress me when guests bring cases of 1-liter or smaller bottles of water with them. Do people really think we don't have good water here? Or is it just a habit?

Our water comes from a private well. There are no additives; no chlorine or fluoride. There is no mineral or sulfur smell to our water. We test it monthly in the busy season as required by the town and the test results are consistently fine. The only thing we test slightly high for is sodium, which is not surprising considering our proximity to salt water. And even that is not something that would bother anyone unless they are on an extremely low sodium regime for some reason.

A couple of years ago we installed a water cooler with a hot water spigot in our dining room. We did it for our own convenience so that we don't have to put out a pitcher of water in the mornings (a pitcher that would have to be washed) and so that guests desiring a hot beverage in the evening could make one without us having to put out either an electric kettle or an insulated pitcher of hot water. Several guests have asked me if the cooler is there because our tap water is not good to drink and my guess is that quite a few more just make that assumption. Truly, that is not the reason. And if you want your water cold, all you have to do is let it run for a minute and it'll come out cold from the tap - another advantage of a well.

So I put the issue in your hands, folks. Leave the water bottles at the store. Bring ONE you can re-use and fill it from the tap. If you absolutely must, you can even refill it from the cooler. But help me out here. Those small plastic water bottles make up about 70% of my recyclables in the busy season. I shudder to think of what happens to the ones people bring to establishments that are less conscientious about recycling.

Two by Two

2008-01-16T09:19:00.000-05:00

Winter business is so very different from summer business here. It makes sense when you think about it... this is, after all, a summer vacation area. People come for sun, surf and fried seafood. The fact that any come in the winter at all is somewhat amazing, really.

When they learn that we are open all year, the next question guests ask is almost always "Do you have any guests?" Followed by "Why do they come?" Here are the answers:

Yes, we do have guests. We are rarely full in the winter, but there are few weekends that we have nobody here. They come for very specific reasons:
1) Visiting family (but want their own space);
2) Looking for property - either to rent over the summer or to buy;
3) They own a 2nd home here and it is being renovated so they can't stay there;
4) A quiet getaway.

Nearly all our winter guests are last-minute reservations. Sometimes they call a day or two in advance, sometimes they call in the morning on the day they wish to arrive. Many are coming just for one night, although the ones visiting family usually stay two or three nights if they've traveled any real distance to get here and especially if there are grandchildren. Why so last-minute, you ask? Weather. They are waiting for the weather forecast to make sure they're not going to be driving in snow or ice. It took a couple of winters for us to figure this out, but it makes perfect sense.

This past week we had guests Thursday, Friday, Saturday and Sunday nights, one couple each night. In all honesty I would much prefer to make breakfast for a full house than just two people, but it is what it is and we adapt.

I'm handling breakfast a little differently this winter when we have only two guests. Normally, our breakfast is set up as a buffet with fresh fruit salad, yogurt, bread for the toaster, scones or muffins and a main dish. For a number of years we've used a simple form to help us plan a scaled-down breakfast when we've had just one couple in the house, which has helped, but I'm making further improvements on the system. For one thing, I've started to do some more interesting things with fruit that become individual servings rather than a buffet item. This allows me to take better advantage of the best of the winter produce and it cuts down on waste. Two of my new offerings are broiled grapefruit with brown sugar and coconut, and poached pears with creme fraische. Both have been hits. I've also been making more egg dishes in individual ramekins. I still set scones, bread, butter, jam and yogurt on the buffet if any of these items are requested. So our winter guests are getting some things that our summer guests will never see and a little extra personalized attention as well. Not bad for the time of year when our rates are lowest as well!

Are you thinking about a winter visit? Call us! The weather out here is typically 5 - 10 degrees warmer than in Boston, the beaches are deserted and lovely for walking, a few good restaurants are open and Mother Nature saves her most spectacular sunsets for the colder months.

Omissions

2008-01-01T23:37:00.000-05:00

Two things I forgot to mention:

One, I will spare you the customary list of resolutions. Nobody, including me, ever follows through with them anyway. I simply hope each year is better than the last, not just for me but for everyone.

Two, a friend of mine left town this holiday after living here for nearly a year. I feel oddly bereft despite the fact that we weren't terribly close nor did we manage to see very much of each other due to our extremely bizarre and conflicting schedules. His departure is not so much going to leave a hole in my social life as it leaves me missing just knowing he is here in town. The connection we shared was through college which was a difficult time and one that isn't easily understood by anyone who didn't go through that particular department at that school during that period in time. He was two years ahead of me in school and we weren't even particularly friendly with each other back then (twenty years ago - ouch), but we had this shared experience that gave us a bond of sorts. I don't know if he thinks of it that way, but I do. Until he came back into my life last year I hadn't realized how deeply I felt bonded to a few people I knew so briefly and so long ago. I wish him luck in his next venture and hope we will stay in touch.

And so it begins...

2008-01-01T22:36:00.000-05:00

New year, new post. This one is a little unfocused, please bear with me. Think of it as a buffet.

Before I get rolling, happy new year to anyone who actually reads my ramblings. Post a comment now and then so I know you're there, okay?

We had a lovely New Year's eve. We hosted a party at Adam's mom's house so as not to disturb our inn guests. It was a nice mix of local and out-of-town friends, good wine and way too much food. Oddly, the party really coalesced around a game brought by one of our guests. It was a lot of fun and it didn't seem to matter to anyone that we simply left off where we were at midnight to ring in the new year and we never got back to it.

The sky last night was gorgeous. The quarter-moon was low in the sky and the stars stood out in such clear relief against the inky blue-black of the night it looked like you could prick your finger on their sharp points.

Driving home at an hour that was far too late for someone who had to get up and make breakfast this morning, I saw a coyote trotting down the middle of our street. I've seen them a number of times before on side streets or along the state highway, but this is the closest I've ever seen one to the house. It got out of the road when I switched on my high beams about 30' behind it, but didn't seem particularly concerned about me until I stopped my car to get a good look at it. At that point it bounded off behind a house and I continued home. Adam followed about an hour later. I'm not sure how he got up at his usual hour of 6 a.m., but he did.

Inn guests and out-of-town friends had all left by about 12:30 this afternoon, leaving us free to attend a New Year's day brunch hosted by some friends. Late in the afternoon I indulged in a much-needed nap. Room cleaning will wait until tomorrow since we aren't expecting anyone for a few days.

Today marks a bleak two-week period in which NOT ONE restaurant in Wellfleet is open. I find this distressing both for myself and for any potential guests. In order to hold a year-round liquor license in this town, restaurants must stay open all year (sounds logical, right?). They are permitted to close for up to four weeks for "renovations". I put the term inside quotation marks because it is interpreted pretty loosely by the local population and the Selectboard that governs the town. Everyone understands that restaurants are barely breaking even in the winter and nobody begrudges them a period of downtime, but in the past few years it seems that several of the restaurant owners have begun to take advantage of local goodwill in this matter.

One year-round restaurant closed for a major kitchen overhaul a few years ago that lasted about three months. That was completely understandable as the project was large and delays do happen, but something changed after that. Up until then they had adhered pretty carefully to the 4-week rule but in years subsequent to the kitchen renovation they have closed after New Year's eve and not reopened until Valentine's day; far more than four weeks by my calendar. Another restaurant with a year-round license closed for a full winter for the first time three years ago because the owners decided they were tired and they wanted to sell. I'm not quite sure why they felt they had to close other than burn-out - which I do understand - but the restaurant did not sell that year or the year after or this year, yet they have closed each of these years in October and not reopened until April. This really seems like flaunting the rules to the detrimient of the locals. If it were up to me, I'd yank their year-round liquor license and make them reapply for a seasonal one. A third restaurant, one of our favorites, kind of arbitrarily decided to take six weeks off this winter. A fourth is taking the permitted four weeks and no more and doing it at exactly the same time he always has, it just happens to coincide with all the other closings.

It used to be that the year-round restaurants would coordinate with each other so that at least one restaurant would be open at all times - possibly not seven days a week, but at least Thursday through Sunday. This is the first time in eight years I've seen all the restaurants in town closed at the same time. We've had discussions with several friends about having pot-luck dinners and that could be a lovely way to pass some of these evenings; I hope one or more come to pass. Unfortunately that won't help anyone from out of town. If anyone calls us for a reservation during this time we will have to explain that they will need to plan their dinners in Orleans or Provincetown unless they're here visiting friends or family who will cook. That's liable to loose us a couple of reservations, but we'll see what happens. I'm not too happy about it in any case.

I've rambled on enough for one post. Tomorrow is back to work on winter projects; more about that another time.

So you're planning a wedding...

2007-12-28T01:07:00.000-05:00

Get comfortable, this is going to be long.

We get a lot of these calls because Wellfleet is a popular place to get married. Usually it's the bride inquiring about the number of rooms and/or how many people we can accommodate. More often than not, someone - either the bridal couple or the parents - wants to rent all our rooms for the wedding weekend. Here's the thing: we won't do it. We did do it for several years but after careful consideration we've stopped.

To the bride (or parents), this makes no sense. After all, you're doing us (the inn) a favor by renting all the rooms, right? Unfortunately, that's not really true. When I made the case to my husband & business partner to stop doing full-house rentals I wrote out a list for him that outlined why it just wasn't working for us. Here is the list, in no particular order:

1) Weddings are inevitably scheduled for weekends we'd be full without them.
2) Because they're taking all the rooms, they think we should give them a discount. Since we could rent the rooms anyway, that's not going to happen.
3) There is frequently a problem getting all the names of the people who will be staying here when a single person handles a group reservation. Call me silly, but I like to know who is showing up at my door and staying in my house. Not to mention that if we get a call for someone we need to know what door to knock on or if the party is staying here at all.
4) More often than not, the entire group arrives and checks out on the same days. That means two whole-house changeovers, which is a lot of work.
5) Because the inn is fully booked for a 2-day weekend we always find ourselves turning away guests who would have stayed 3, 4 or even 5 nights if a room had been available. In July or August we'd very likely rent those weekday nights anyway, but in September or June that is pretty unlikely so a weekend group rental winds up costing us money.
6) Additional traffic/wear & tear on the house; friends and family staying at other lodgings around town drop by to visit the friends/family/bridal couple at the inn. I find people who are not registered guests wandering in and out of the house and sometimes have been given the code to the front door. On several occasions a guest here has invited friends attending the wedding but not staying with us to use their room here to shower & change before the wedding, resulting in a lot of extra towel use and extra cleaning.
7) People coming to a destination wedding are probably not coming back to this area. They are not going to become repeat guests and are not necessarily going to be a tremendous source of word-of-mouth advertising for us since their primary memories will, understandably, be of the wedding. There have been a few exceptions to this one, but by and large it's true.

There are a few other points, but you get the idea. None of this behavior is malicious and certainly the people we have had here as part of a wedding group have all been very nice but overall the reasons not to take group bookings during our busy months far outweigh the reasons to take them. Many places that take wedding groups also host the wedding and/or reception on the property, so they are getting a facility fee which helps make up for some of the revenue lost on longer bookings. We are far too small to accommodate the event itself. We are happy to accommodate people who are attending a wedding as individual reservations and I encourage the brides to go ahead and put us on their "places to stay" card or web page, but we treat them like individual reservations, not a group.

Now if you happen to be planning a wedding or some other event for some time between November and May we would be DELIGHTED to accommodate your group. We might even work with you on price.

On Being a Good Guest

2007-12-23T16:33:00.000-05:00

We don't have house rules. Our guests, with very few exceptions, have been lovely people who are respectful of our property, enjoy interacting with our other guests and chatting with me and my husband. Usually people arrive during our regular check-in times and as innkeepers we are committed to being on the property during those hours to greet you. We make ourselves available for late check-ins when required or we give our guests the information they need to do a self-check-in when we know they're going to be late. If we find we are going to be out during some part of our check-in period or if we have dinner plans for the evening we try to get in touch with our guests to make sure they're going to arrive while we're here or tell them to look for a note if they're not. In our opinion, that is a courteous way to conduct business.

Unfortunately there is an occasional guest who does not feel that courtesy runs both ways. I am waiting for one such guest this afternoon. This guest called to make the reservation just two days ago and I specifically asked for an estimated time of arrival because a) I had tentative plans for this afternoon and b) I had no other arriving guests so having an arrival time means I can plan errands, etc. around it. This guest was planning to arrive about an hour before our the beginning of our usual check-in time (2 - 6 p.m.), but that was fine with me since I knew the room would be ready and my tentative plans were for the hours of 2 - 4. I'm pretty certain I even mentioned to this guest that I had plans for the afternoon and to please call me if there was going to be a change in arrival time.

When the guest had not arrived by 2 I called the cell phone number I had. No answer. I left a message, then called again at 3:30. Still no answer. As I write this, it's nearly 5 p.m. and I have heard nothing. My plans for this afternoon are obviously shot and I am a bit frustrated. It is going to be a bit difficult for me to greet this guest with my usual enthusiasm, although I will do my best to hide my irritation.

I certainly understand that plans change, departure times shift, road conditions can be unpredictable - especially at this time of year - and that emergencies can come up. Weather is not the issue today so perhaps there was an emergency but unless the guests is physically incapacitated it would be appropriate to call and let me know what's going on. I may not be a relative, but my life is impacted by the events in my guests' lives just the same, especially on the day of arrival.

So I guess the point is this: if the innkeeper asks you for an arrival time and you are able to give one, please call if something changes. And if the innkeeper asks you for the cell phone number you use when you travel, please either keep it on or check it periodically; your innkeeper may be trying to reach you.

Lastly, a word of apology for my long silence. I've been shaking off a bit of this year's burnout by getting out of town for a few days and trying to work on winter maintenance projects when I'm not traveling.

I hope everyone has happy & healthy holidays. I hope to see you in the new year!

Thanksgiving

2007-11-22T22:48:00.000-05:00

It always amazes me how quickly this holiday rolls around. It seems as if Labor Day was just last week, but here we are just five weeks away from the New Year. Yikes.

So these are some of the things I'm thankful for this year:
- Our wonderful guests, especially the ones we see every year;
- The beautiful place I live, surrounded by water and pine forest;
- Our terrific neighbors Mark & George who cooked Thanksgiving dinner this year and allowed my parents to attend;
- Our terrific neighbors on the other side, Patty, Fred & Jeremy at The Holden Inn, whose friendship means so much to us and with whom we can share ideas, tools and tales;
- My husband, who aside from all the other things he does has been doing breakfast solo three mornings a week the past five or six months, allowing me to get a little more rest;
- The good health of the people we love;
- My foot being sufficiently healed in time for me to wear sexy shoes tonight!

I hope everyone had a wonderful holiday surrounded by people they love.

Recovering

2007-11-10T12:14:00.000-05:00

I had minor foot surgery this week, not for anything life threatening but to take care of an annoyance that has been growing more so over the past few months. I'm a bit laid up in that I'm supposed to have the foot elevated to prevent swelling. I was hoping to be more mobile by the weekend than I am, but walking around is uncomfortable. My husband is being wonderful about keeping me fed and dealing with the weekend guests. I'm trying to spend a little time doing paperwork each day and then go back to being a good patient so I can be fully recovered by next weekend. This is a difficult profession in which to schedule health-related procedures, but if we don't take care of our health, how can we take care of our guests, right?

Sleepwalking

2007-10-27T12:42:00.000-04:00

Among the many odd things that happen in places of lodging, this is a story from our first or second summer in business.

It seems that one of our female guests wandered out of her room late at night without a stitch of clothing and wandered into another guest room where the sleeping couple had apparently forgotten to lock the door. The couple in this room were there for his birthday, the stay was a gift to him from his wife. The man awoke first, saw the naked woman in the room and thought "This is the best birthday present EVER! My wife is soooo cool." Fortunately, (or unfortunately depending on your perspective) at this point the wife woke up but before she could react the sleepwalker turned and exited the room. I gather she headed downstairs.

My husband & I, despite the fact that we live in the house, were totally oblivious to this entire escapade until the next morning when the guests from the 2nd room told us about it after breakfast. They thought it was extremely funny. Adam & I were astonished that they had managed to have breakfast at the same time as the sleepwalker and her husband and remain totally cool about it, not saying a word while they were still in the house.

Both couples were there a 2nd night but I'm pretty sure the birthday boy's wife made sure their door was locked before going to bed!

Oyster Festival

2007-10-13T14:55:00.000-04:00

It's Oyster Festival Weekend!

As busy as August is here in Wellfleet, the Oyster Festival brings in more people than there are on an average day in that busy month. Last year the estimated attendance was 20,000 people over the two days with about 13,000 attending on Saturday. Approximately 100,000 Wellfleet oysters were consumed at the festival. Projections this year are for 25,000 people to attend. Since the weather is beautiful and each year there seems to be more publicity about the festival, I'd say that's a pretty fair projection.

Opinion in the town is somewhat divided between those who think the festival is great and those who would like it to go away. Not surprisingly, most of us in the business community think it's great. It brings in tons of people who spend money on lodging, food and souvenirs and it's a week later than the traditional "end" of the season, which was Columbus Day weekend.

The festival organizers have been pretty well organized as far as parking, restroom facilities and clean-up are concerned. Considering the festival is only in its seventh year and the growth between years 2 & 3 was HUGE, I've been pretty impressed at how well the logistics have been handled. Year 3, which had the first really big influx of people for the festival, was a bit rough but the organizers clearly took the lessons learned that year to heart. Kudos to them. On Monday morning it will be difficult to tell that anything out of the ordinary happened in the center of town.

We have a great group here for the festival. Most of them were here last year and they really enjoyed each others' company. Most of them are staying a third night this year, which is lovely as well. As for me, my cleaning chores are done and I hear the oysters calling...

You Know You Live in a Small Town When...

2007-10-03T00:08:00.000-04:00

Your appliance guy walks in your open back door, replaces the part that caused the breakdown and leaves a note hanging on your door saying the appliance is fixed, all without you even seeing him. Happened today.

Your UPS guy just leaves your boxes in your kitchen. Happens all the time.

Your bank calls to remind you to come down and sign some papers. That would never happen in New York City.

One of the waitresses at a restaurant you get to about three times a year in a different town (!) knows you make amazing scones, even though she's never had them. I guess we'll have to do something about that.

Moving from the biggest city in the country to a really small town was certainly full of surprises. Most, like the above, have been good and make me smile.

Refrigerator update

2007-09-29T23:12:00.000-04:00

My appliance guy came by this afternoon, disguised as a fire chief (he IS the chief in a nearby town - almost everyone out here has two jobs). The problem turned out to be a fan blade that had detached itself from its mount. Simple fix, no moving of the refrigerator required. I am SO relieved. He is concerned that the blade will come off again, so he will bring a new one by in the next day or two. Meanwhile we can reload the refrigerator. Since the fan is in the freezer behind the rear panel, I'm leaving that empty for him until he installs the new blade.

Who knew such a thing could happen? We are so lucky to have a great repair guy nearby. He sells new appliances as well, but I'd much rather repair than replace as long as the economics of doing so make sense.

What's up with this?

2007-09-28T16:37:00.000-04:00

I've never had such a difficult year for appliances. Usually we'll have a problem with one appliance over the course of a season, but this year it's been ridiculous. First it was the washing machine which was working but was clearly not happy and turned out to be a fairly easy fix of a broken spring. Then the dishwasher bit the dust. A few weeks ago we had to have a repair call for the refrigerator in the kitchen to fix one of the doors. Then the washing machine DIED right in the middle of the first wash cycle this past Sunday, a day when every room in the house had checked out. Thankfully I'm on good terms with my next-door neighbors who have a 26 room guest house and three washing machines. I was able to get enough stuff washed to get me through the next couple of days and my appliance repair guy sent his crew to me on Monday. The problem turned out to be the transmission and they either fixed or replaced it - I wasn't home to see.

You'd think that would be enough appliance trouble for one season, but this morning when I was making breakfast I discovered that my 2nd refrigerator - the one we store most of the B&B supplies in - was not all that cold. A thermometer showed temps in the 50's. I put a call into my repair guy around 8:15 but they weren't able to get to us today. We got the thing emptied out and all the important stuff is chilling away in the refrigerator in the cottage, but the unit in question is going to be a bear to move because it's really wedged into a spot in my office/laundry room. So on the one hand I'm really hoping the repair crew can get here tomorrow, but on the other hand it's going to be ugly when they do. Wish me luck.