Creative Solutions for Business & Education

Hearing or Learning?

2009-06-29T12:35:00.000+01:00

I’ve heard many different presentations, lectures, seminars and general talks, amounting to hours of arguments, explanations, persuasion, debate, facts, figures, methods and madness.

But after all my hearing, how much did I actually learn?

The answer is probably not that much.

Let me explain. It is easy to sit and listen to what people have to say. But all too often ‘it goes in one ear and out of the other.’ We hear the words but they don’t engage with our mind; they just pass through.

What was it that made me listen and learn?

I think the most influential factor was the presenter, rather than the subject material.

Some years ago I was undertaking some presentation training. I remember one trainer having a coloured star that they threw on the floor before we gave a talk. We were to stand on the star and then give our presentation. It all seemed a bit bizarre at the time, but their strap line was ‘You are the star, you are the presentation.’ They were saying, what we deliver is influenced by who we are and how much we can engage with the material we present: how much of ourselves we put into the presentation. We need interest and passion to stimulate our hearers and to engage them in our ’story’.

I think this is true to a point, but I think there is another essential quality we overlook and that is the ability to engage with our audience; who they are and where they are at.

We’ve probably all listened to experts in various fields giving talks on their pet subjects and areas of speciality. The content of their talk is rarely in question. However, their ability to connect with what they are saying often is. No matter how passionate, knowledgeable and interested they are in their subject, unless they can express things in terms, methods or pictures which which their audience can engage, their valuable knowledge will either ‘go in one ear and out of the other’ or even ‘float straight over the audience’s heads’.

Sometimes we will be introducing new ideas so it is not easy for our audience to understand, but we still need to give them the best chance of engaging with what we have to say and being able to apply it for themselves.

It’s not something we learn once and then we’ve got it made. like any skill, we need to refine it, hone it and practice it.

I recently learned the hard way on exactly this point. I was to give a talk to a group of people which was to be interesting and engaging. I was given a profile of the audience and put together my talk accordingly. I decided I’d try something a bit different and rather than simply giving them a ‘this is how you do it’ type of presentation, I decided that I’d give them something that they could use in their own lives to enhance what they do and how much they enjoy life. I spent hours preparing the talk (mainly because it was some time since I’d done anything like this). I gave the talk and received good applause at the end.

I then did something which was very risky; I asked for feedback on my presentation. This was done low key and one-to-one by the organiser. The feedback showed that many had interpreted my style as rather egotistical (I have been giving examples from my own life story where I had made mistakes and looked at how I could have avoided these), that there seemed to be a lot of theory and that on the whole, although it was interesting they didn’t feel as if they had learnt anything.

I found this feedback interesting and a bit ironic, as part of my theme had been ‘unless we try something we’ll never know whether it succeeds’! But whose fault was this? It certainly wasn’t my audience. Despite my research and care in preparing my talk, I had missed the mark; I had failed to measure my audience and in so doing, had largely wasted their time.

I hadn’t wasted mine; I made a mistake and learned from it.

So, if you give talks and presentations, give them with enthusiasm and passion, but never forget to gauge your audience so what you know can be passed on and they can both hear what you’re saying and learn from it.

Until next time …

What Does It Take To Change?

2009-06-20T08:37:00.002+01:00

Yesterday, as I was sat discussing business plans with an advisor, I was asked, 'What do you think makes it possible to bring about change?' My mind was racing!

I won't go into the details of the discussions that followed but I will mention one or two observations that we both made and some thoughts that came to mind:

Is change always necessary to achieve our goals? Too often we want change for the sake of change, not because it is the best way forward or the best way to achieve our objective. No! Change isn't always necessary.
If do we need to change, is it easy? The answer here is No: Change is rarely easy. In order to change we need to disturb the status-quo, how it's always been done and bring a bout a shift that not only provides a plan of how to do it, but also the inspiration and motivation to achieve it. We need the right people to drive the process and bring about the changes, not with a whip of chords but by personal example and commitment.
How do we bring about change? The person driving the process needs to believe that it will work and then persuade and take others with them through to completion. I was talking to a friend whose boss thought that a particular activity would be 'good for staff morale.' However, when asked if they would be taking part, the immediate answer was, 'On no! Not me.' At that point a great idea lost credibility, not because the person perceiving the idea wasn't taking part, but because they had no intention of taking part. Sometimes we have great ideas that we can give to others to execute because we don't have the necessary skills etc, but we believe in the idea and our passion motivates those who execute it on our behalf. Demonstrating that we have little or no personal belief in our idea a) is immediatelyperceived by those carrying it out and b) immediately raises doubts and drains energy. The plan may be executed, but by firing squad rather than enthusiasm. The result is negative not positive.

Too many books make change sound essential and easy.

I believe change is good when it's necessary and is easier when the people behind the change can champion it effectively and get the 'buy-in' from those who have to make the adjustments.

I think there's too much hype around the subject leading us to believe that unless we change we can't hope to be successful or even survive as businesses and as people. I also believe that many of the changes implemented relate less to what's needed and more to an individual or group of individuals who want to put their mark on something, what I would call 'ego-driven change' rather than 'purpose-driven change.'

Here is a very contemporary example of ego-driven change ...

This is the exam season here in the UK. One of the people responsible for setting-up exam rooms told me of a recent event where an exam was stopped by an invigilator, not because of an irregularity in the paper, or a fire alarm but because the sign outside the exam hall, asking passing students to 'Be Quiet Please, Exams in Progress' was written in red ink on a white background rather than black ink on a white background. The exam was suspended until the offending sign had been changed. Who instigated such mind-numbing stupidity? I suspect someone who was wanting to put their stamp on the education policy. Who benefitted from this? The students taking the exam? Definitely not! Their thought flow was disrupted and they were extremely hacked-off. The person making the sign or the college? No. Time and materials required to effect the change cost money. I'm very sure that such change did result in making a difference. However, I'm too polite to write down my views on exactly what difference the change made!!

False Economy

2009-06-19T16:09:00.009+01:00

'Our biggest asset is Our people.'

So boasts many a company. But how much do they really engage with that statement. Is it just another trite cliche, there to impress those on the outside?

One of the best indicators for how much a company really thinks about its people and how much it values them is how much it actually invests in them, demonstrated clearly by size of the budget assigned to continue their development, even when times are tough.

I have friends in a number of large, 'innovative', 'people-focussed' organisations whose first axed budget was for training and development. All too often I'm told, 'Stuart, there is no training budget this year. It's been cut in the current economic climate.'

To me that really says, 'As a company we don't really value our people.'

We talk much about investing in people, supporting our staff, being people-focussed when in fact we're anything but!

The most valuable commodities when times are hard are creative and innovative ideas which can only come from our people, not our products. Those creative ideas not only help a company survive and save money in the hard times, they are the gateway to future expansion and success. As one business author wrote, 'Those companies with a survival mentality will die.'

It is those companies that really invest in their people who will reap the rewards, survive and thrive.

Perhaps some of our companies would benefit more from a cut in management during hard times so that the money they save can be invested in those who can change fortunes.

And perhaps then they would actually believe that their biggest asset is their people.

Expenses, Integrity & Me

2009-05-26T21:29:00.002+01:00

Like me, you’re probably getting tired of all the current revelations surrounding the exploits of our politicians and their ‘accounting errors.’ I feel sorry for those politicians whose names have not been in the headlines because they have actually been honest (but not for those that simply haven’t been caught yet!).

I have also been amazed at the naivety of those concerned to think that they can use a few weasel-words to cover-up what were quite clearly blatant attempts to defraud …

“I am humiliated by my error of judgement” … But it obviously didn’t feel too humiliating when making the initial fraudulent claims, before being found out.

“I overlooked this accounting error” … No! You made a fraudulent claim and failed to declare it.

“I have paid back the expenses I shouldn’t have claimed” … Okay, but how long has it been going on? What haven’t you told us about?

“I made an error of judgement” … About the expenses or the risk of being caught?

Do the government bodies e.g., HMRC, allow us to say, “Sorry! That non-payment of tax was a small accounting error. I’ve admitted it now so no need to worry about it further.” I think not. Argue with the taxman and court beckons. In fact they are one of the few groups of people who can expect us to pay them back for their mistakes (sometimes large sums of money if we’ve not noticed an erroneous tax calculation … which is interestingly our fault for not noticing the error in the first place. Sorry. Have I missed something?).

In the past I have commented to friends about the various activities of politicians outside of Parliament, only to be told, “Oh! That’s their private life. You shouldn’t worry about that; they wouldn’t do that in Parliament.”

I would argue that if an individual can knowingly act dishonestly in one area of their life, they can act dishonestly in any area of their life.

We are what we are.

Trust and integrity are keys for success in any area of our life. Unfortunately, too many people want to be trusted without having to be responsible for their actions … and when we let people down through deliberate deceit, it takes a long time to rebuild the trust we’ve shattered.

Our politicians are human beings who, because of their public visibility (and the thirst of the media for ‘news’) are easy targets for the snipers. In no way can I condone what has happened. I am probably as annoyed by the deceit as the next man.

BUT it does challenge me re-examine what I do and ensure that my dealings with others, in business and everyday life, build trust; not destroy it.

We all make mistakes.

What I am concerned with here is that those are genuine mistakes or misjudgements, rather than a clever manipulation of the English language to cover deceit and polish a turd!

Teamwork Suffering in Downturn

2009-04-16T17:11:00.016+01:00

I have just read a very disturbing, yet unsurprising article reporting that 12% of workers admit to having become more insular during the recession.

At the very time when companies need greater interaction and greater interdependency (teamwork), individuals are seeking to protect their own workloads and projects and around some 27% admit to working longer hours.

The report quotes Mike Bourne, professor of business performance at Cranfield University School of Management as saying,

“Team collaboration and knowledge sharing is essential to help businesses chart a way through the current climate. However, while some employees are understandably worried about job security, firms with business processes to automate teamwork are able to reconcile both workforce productivity and personal performance.”

See report here.

I'm not sure whether it is part of British DNA or culture, but we seem to really struggle with the concept of working together to achieve a common goal. Perhaps we've had experiences where we've been betrayed by those whom we have trusted, or had others leapfrog over us as they take our ideas and use them for personal gain and promotion.

Unfortunately, these sad characters will always be with us.

But teamwork is exactly the forum that will help to expose these individuals and it provides the team with a level of security impossible to achieve on an individual level. Who in their right mind (if they are that way inclined) will take on a group of people, a group which is likely to include members of the management team?

But teamwork isn't really about sinking these rogue battleships; it's about achieving an objective more quickly, efficiently and completely than is possible when we work alone.

The proof is in the marketplace. Look at the most successful companies and see how many of these use teams and creative approaches to problem solving and company direction. A recent survey suggested that in business cultures which engender trust and co-operation, productivity is around 269% greater than where it is absent.

I guess it's up to us whether we choose to believe the statistics and give it a go ... or continue as we are. Only time, and possibly company solvency will tell.

It's Official: Drumming is Good for Your Health!

2009-03-27T11:39:00.005Z

I recently read a BBC news article which links drumming to improved health although an obvious response is "It may be good for your health but what about your ears?" Bear with me for the next 5 minutes.

Over recent years there has been a lot of interest in links between music and health, and music and brain activity. Only today I read an article in our local paper that two guitarists playing a piece in unison generate the same brain wave patterns.

But my interest really is in the field of drumming and percussion as I run workshops in these for a wide range of clients: schools, businesses, community etc.

Over the years I have been struck how often people change during a workshop:

Inhibitions decrease
Confidence grows
People begin to listen to each other
People respond to each other
Those who are shy may become leaders
People begin to smile and feel great about themselves (no small order when your group comprises young adults who feel neglected by society)!

A blind friend of mine has commented more than once, "I really enjoy these events because it feels as if my head has been hoovered clean of the rubbish that was there before I started."

So, when I cam across the following article it was great to see that others are experiencing similar responses and in this particular article, the benefits are even wider and deeper.

Here's the BBC article. It makes very interesting and encouraging reading:

DRUMMING FOR HEALTH
As presented on the BBC, 10th February 2009

Could a natural rhythm - which some experts believe we all possess - be a cure for a variety of health problems?

Some certainly think so. Musician Simon Lee, from Kent, is called on to teach drumming to patients with problems ranging from addiction to autism, and learning difficulties to mental health issues. He has even offered help to terminally ill patients needing palliative care. And he says the results are amazing.

Experts believe that rhythmic drumming can aid health by inducing a deep sense of relaxation, reducing stress, and lowering blood pressure.

"Drumming has a number of benefits," said Simon. "It can energise or relax. It can foster a sense of playfulness or release anger and tension. It can also help in the conquering of social isolation and the building of positive relationships."

One patient, an alcoholic, told Simon her drumming sessions had helped her so much it had given her the inspiration to continue with a gruelling detox course. "She said when she came into the clinic she was extremely negative and the first two or three days the treatment was purely about detox and heavy stuff," said Simon.

"The drumming was the first time she engaged and smiled." She said "I came out of myself and saw that I could survive."

Simon, who also carries out drumming sessions for the general public, said there was a growing interest in the therapeutic effect it could have, both on the individual and the community. "There is strong evidence to suggest that drumming may actually be a healing activity," he said. "Some have gone so far as to prove that time spent drumming can positively affect our immune systems, levels of stress and psychological well being."

Until next time ...

What I Can Do or Who I Am?

2009-03-24T20:35:00.004Z

I have recently been enjoying Cuban music, in particular that of the Buena Vista Social Club and its members.

For those of you who are not familiar with this group of musicians, the story is a modern-day fairytale ...

Cuban music has for decades been the envy and shining star of the World (especially Latin) music scene. Many of the stars who put it on the map had retired or had to find an alternative living to make ends meet: selling lottery tickets or shining shoes in the street, or selling tobacco.

In 1996 Juan de Marcos González, a young Cuban bandleader and arranger was fascinated with the old stars of Cuban music traditions such as Son, Guajira, Son Montuno, Rumba and Bolero. He set out to see how many of them were still living (many had been stars in the 1940’s, 1950’ and 1960’s). To his amazement he was able to contact a large number of these national treasures of Cuba’s musical heritage; the list was impressive:

Don Rubén González - legendary pianist and pioneer of the mambo
Orlando ‘Cachaito’ López - third generation bassist
Ibrahim Ferrer, Piya Leyva, Raúl Planas, Manuel ‘Puntillita’ Licea and Omara Portuondo - legendary singers
Compay Segundo and Eliades Ochoa - tres player and guitarists
Amadito Valdéz – percussionist
Barbarito Torres - Laoud player extraordinaire
Manuel ‘Guajiro’ Mirabal - Cuban legend, trumpet
... plus more

In order to understand the stature of this group, each one of these names was at the very top of their profession, many having had a significant impact on the history and direction of Cuban music. Each one of these musicians (plus other top calibre musicians) performed together, in the same room at the same time to record the largest selling Latin album ever (over 8 million copies sold). Everyone enjoyed working and performing on the album and no-one was interested in where their name went on the list of credits. Music was being made for the love of the music and no thought was given to any potential financial gain (though this was eventually considerable).

Live performances in Amsterdam followed release of the CD, and the jewel in the crown was when this group of Cuban musicians were able to play a sell-out concert at Carnegie Hall, New York in 1998, captured on film and CD. When you read the album notes and DVD booklet or watch the performances, the joy and emotion of making music together is clear.

This fairytale ending to the story was that these humble people found a new lease of life as they achieved global recognition and ‘stardom’ when many of us would think of taking it easy: most were in their 70’s or 80’s (Compay Segundo was in his 90’s).

By 2005 many of these great characters had passed on and only recently (Feb 2009) the great Cachaito also died ... but their legacy continues.

Why have I taken the time to mention all of these people?

Well, imagine a group of top name Rock n’Roll stars gathering to record an album, or business 'icons' producing a new book. Now think about the ego problems; who they would work; who they wouldn’t work with; who would want their name at the top of the list?

For me, the great power and impact of these Cuban recordings is the enjoyment, passion and love of the musicians for their music that shines through so clearly. Everyone is in it for everyone else, making the whole band look great. It’s even recalled that at one stage, Ibrahim Ferrer had a bad throat and was struggling to sing and suggested that perhaps someone else should finish the album! That’s a bit like Eric Clapton suggesting someone else should finish off his guitar solo. This level of humility is rarely seem today in a world of get what we can, when we can, however we can.

This excursion into Cuban music has taught me a lot more than just the notes and beats. Engaging with characters of history (and today) who are prepared to make everyone else look good by playing their part has re-challenged me to ask myself, “Is that the sort of character I am? Do people use me in for who I am as well as what I can bring.”

I read many stories today where the key to a ‘successful’ career isn’t so much what you can do, but what you a as a person bring to a particular situation. I also read that our output usually reflects our personality.

All I can say is that I hope some of my 'performances' haven’t really let people know what I was feeling on the day!!

I know that rediscovering my love of Latin music through encountering these characters has re-challenged me to be a person that other people want to know, rather than a person whose talents are admired. It has also reminded me that I cannot try to project and hide behind a different ‘persona’. Just as music is too transparent for that, so too is our daily walk. If we are not consistent, the cracks and inconsistencies will soon show!

I guess my priority is consistency as a person and as a business professional.

Can We Afford to Suspend Training in Our Organisations?

2009-03-04T21:16:00.005Z

With the credit crunch and current downturn in the economy, the greatest temptation is to pull in our belts, cut back on our spending, save what we can and try to weather the storm.

Unfortunately, life in the turbulent waters continues for everyone and some will successfully ride that storm whilst others will capsize, sink and drown.

Can we predict who will survive?

In all honesty, probably not BUT we can say who has the best chance of survival.

The survivors are those who will become creative with their time, their staff, their talents, their money, their business practice and more. They will see new ways of doing things, identify new niches, identify staff who can perform new roles and new tasks and create strategies that will enable them to negotiate the obstacles and steer towards fertile fishing grounds.

But in order to do this, there is still the need to train staff, not only for now but also for the future. Failure to do so will lead to inertia and a lag-phase before they can take full advantage of the new scene. Failure to do so will allow others in to steal the goods and opportunities.

Planning for the future involves taking steps now. Training is a key part of the success strategy and planning process. And it needn’t cost very much, especially if companies learn how to look within themselves for the talent they need. Part of that process involves a reorientation to find out what talents lie within that are currently hidden and capitalising on those to help on the road to the future.

Perhaps it’s time to stop looking outward for talent and look for help that will enable us to discover the talent we already have. With so many current recommendations NOT to cut back on training, can we afford to ignore the calls?

Karate, Kata, Kumite & Kime: A Business Model

2009-02-28T18:43:00.002Z

The idea of drawing parallels between martial arts and business practice is not new. John Barnes and Richard Richardson, two highly successful businessmen and entrepreneurs (Harry Ramsdens) liken business to Judo in their excellent book Marketing Judo. They show how it is possible for the small players to compete and in many cases succeed over larger corporations.

As a practitioner of Shotokan karate, I understand the importance of training, fitness, discipline and tenacity.

Within karate there are different components which, when practiced make up the whole picture. The main components are Kata and Kumite.

Kata comprise structured sequences of moves which include attacks and blocks (defences) using hands, feet and body. Traditionally, a karateka (practitioner of karate) progresses through different kata as a structured route to the black belt. Once attaining black belt, we continue to improve these kata whilst learning new more advanced kata containing further techniques and their combinations.

Kumite is basically fighting; the application of attacks to specific parts of the body, mainly nerve plexus' and key sensitive spots, and blocks. During kumite we learn control, stealth, tenacity, surprise and control. I mention control twice because when you are facing someone with the tools to inflict serious damage, the understanding of body position and distance is paramount, not inly to survival but to success.

Kata and kumite both depend on learning the basics; how to punch, how to kick, how to move the body by transfer of weight, how to transfer power, how to remain strong whilst being relaxed and how to use different muscle sets in harmony to achieve maximum power.

The basics depend on a potentially 'mystical' and often misunderstood word, Kime. Kime is probably best described as being when both the body and brain are executing sharp, crisp, penetrating, and hard techniques that utilizes the entire person. Kime is when technique is 'grounded', when it 'comes up through the floor', where the body’s entire musculature is used in a sudden explosive moment, and when the mind is linked to the technique. (Mark Groenewold).

It doesn't take a lot to start drawing parallels between business practice and these different components. Here are a few to start with:

Basics - Have we got our basics right; knowledge, process, relationships, targets, aims etc?
Kata - Do we construct our basics into structures that help us progress, using them to shape what we do and how we move, build our skills, check and refine what we're doing?
Kumite - Do we apply our basics and structures in such a way that we are able to out-manoeuvre our competitors, know where to target our efforts, defend our resources, develop and hone what we have so that it is even more effective?
Kime - Have we learnt how to use what we have to its maximum potential? Are there things that we can combine in a new way to produce even greater results, greater service, greater enjoyment and fulflment, greater satisfaction, greater growth ... etc?
Control - Have we assessed our position and that of our competitors? Do we see how they are moving? Can we implement strategies that won't cause undue injury? Are we willing to take the risk to win?

When myself and my children gained our black belts we were told, "Now is the time that you start to learn." I think that is a good reminder to each and every one of us that no matter how long we have been in business, or working in a particular field or doing a particlar job, we can always improve IF we are willing to learn from what we have done and what we are doing and apply it to the future.

Tools for doing this? God gave us brains, common sense and the ability to relate to others (relationships). I would argue that these are the best tools we have to start on the road.

Perhaps when we appreciate our interdependence rather than striving for continual independence we will learn some of these 'mysteries' of life and business.

You may not practice karate, but you can apply the principles.

Do We Already Have the Resources In-House?

2009-02-23T13:02:00.000Z

No matter how much business operators try to convince me, I have never fully bought into the idea of using outside, contract staff.

Let me explain ...

There are times when new people bring a different dynamic to what we do and how we operate and these individuals can play a key role when we don't have the internal expertise. However, whilst working in the Pharmaceutical Industry I used to become exasperated when managers declared that 'we need to hire in external expertise' before they had taken any steps to determine whether that expertise already existed in-house.

All of us have many talents and abilities which have become latent or hidden over the years.
Perhaps we've

Forgotten about talents we once had or hobbies we once enjoyed
Assumed we'll never need softer, touchy-feely skills so have locked them away and forgotten about them
Always wanted to give something a try but haven't had the chance
Been told at school that we'd never succeed in a particular area, even though we really enjoyed it or worse still, were good at it!
Been told we'll never be successful

... the list goes on and I'm sure you can add your own reasons.

Let's consider one or two ways in which companies would benefit if they used in-house expertise over hired-in expertise. Companies would have

People working who are already fully conversant with the culture
People already established within the social networks of the company, with established relationships across multiple disciplinary areas
Chance to develop their people, thereby increasing their sense of belonging and resulting in potentially greater job-satisfaction, commitment and input

I would also suggest that they'd save considerable costs and time delays that inevitably occur when new people are brought into existing structures and cultures. Contract staff cost more, it's just that we perceive that they're easier to get rid of when we know longer need them without worrying about pensions etc and we can often 'hide' their costs elsewhere in the figures by keeping them off the headcount! But what happened if we had people that were so flexible that we didn't have to adopt or pay homage to the 'hire and fire' methods we have become accustomed to?

The problem is that bringing in people from outside or looking outside of the company is simply too easy. We don't have to ask too many questions and we don't have to worry about changing who we are or what we do.

But coming one step back, wouldn't it be much healthier for all concerned if companies di take time to help their staff discover and develop talents, whether they are forgotten or hidden, so that at least they knew what was in the melting pot. With information, it is possible to make reasoned decisions. Making these decisions in the absence of information is dangerous and potentially life-threatening to a company.

Sometimes it is unavoidable that external talent is required to achieve a goal. My challenge would be, how often could we avoid it and enjoy the benefits by a bit of preparation and enough conviction to take the risk?

The results of ignoring what and whom we have can be very telling and equally catastrophic. In 1917 Forbes first quoted their top 100 Companies. When this list was re-visited in 1987, 61 of the original companies were no longer in existence and of remaining 39, only 18 were still on the Top 100 list. The main reason for dropping off the list or going out of business was that these companies had stayed still and tried to fight what was going on around them. The 18 companies that stayed in the Top 100 were those that adopted a strategy which embraced change. And for this, discovery and implementation of creativity within each member of the workforce was key.

We are all creative. Do our bosses and companies know that? Have they looked for it or do we perhaps need to find our talents and let those in our place of work know?

What are the Dangers of Self-Esteem & Self-Confidence?

2009-02-19T17:20:00.003Z

This may seem to be a pointless question after my last few posts, but self-esteem and self-confidence, like most other qualities must be held in balance.

We have all met the 'over-confident' and those whose ego and self-esteem are so inflated that they are nothing short of a pain (or danger) to be around.

Just as a balanced diet should be exactly that, BALANCED, so confidence and esteem must be balanced with and grounded in reality.

Historically, we have been taught that many bullies, aggressive, violent or anti-social individuals have a problem with low self-esteem and low self-confidence. More recent, controlled research suggests that these characteristics are commonly demonstrated when unearned self-esteem (an inflated sense of self-importance or superiority over others) is challenged or the individuals concerned feel humiliated.

These people have a self-esteem or self-opinion that is over-inflated and has no grounding in reality. As a consequence, it is very frail when challenged.

Why mention this?

Well, I think it is important to understand that seeking increased self-esteem and self-confidence as entities on their own is not a healthy pursuit. Both characteristics need to be grounded in reality and grounded in the context of our character.

Both characteristics are also under our control. We have a RESPONSIBILITY as well as a right to handle the skills we have and the best way to do that is by grounding them into reality.
I saw a scary video the other day of a 10-year-old boy in America addressing a crowd of 20000 people. Great! Good for him! But what is so scary is that he was a clone of the high pressure salesmen and public speakers we fear, and at such a young age is highly susceptible to being manipulated, as well as manipulating others. The content of what he had to say was actually very good, but his delivery bore no relationship to his age or experience. The words he used were of someone at least 20-years his senior ... and that is probably where they came from. This was not a demonstration of healthy self-esteem and self-confidence.

So, I'd like to finish where I started my first entry a few days ago ... which is by relating self-esteem to self-worth.

If we feel that intrinsically we have value (which I differentiate from importance) we are more likely to respond to the needs around us because we are confident that what we bring has value, even if it isn’t necessarily the total solution.

I believe that building and increasing self-esteem in others (and in ourselves) is a frequently overlooked tool for birthing success; in everything we do

How Can We Build Self-Esteem & Confidence in Others?

2009-02-17T07:23:00.009Z

Self-esteem is the foundation on which confidence can build. People who feel valued and know their self-worth are then more able to try new things and be prepared to fail. Unfortunately, failure has become a dirty word in business and we love to make scapegoats of those who have failed. But in so doing we continue to hammer the nails in our own coffin, because unless we are prepared to try something new, to put ideas together that have never been put together before, to experiment with them and see if they work, creativity and innovation die. If we stifle or kill self-esteem, we stifle and kill creativity and our success. The three are intimately associated with one another. The most successful and rapidly expanding businesses today are those where creativity thrives; Innocent Drinks and the Virgin franchise are just two examples.

And where creativity is lost? The businesses die.

As pressures increase to be successful, we often exclude the very things that can save us. One of those things is risk-taking, of which we are sorely afraid. We continue to work harder at what we’ve always done in the hope that ‘this time it will work’. Why should it if it hasn’t worked before? If it has worked before but we’re struggling now, why use the tried and well-trodden path to the cemetery? Risk-taking is the basis of creativity and the foundation for success. But in order to take those risks we need the confidence, and to build confidence we need a foundation of self-esteem.

Simple ways to build self-esteem include basic rewards such as a verbal or written ‘Thank you’, recognition in front of peers, recognition of a team in a company publication, a small gift, anything that says ‘We appreciate your efforts.’

Perhaps we should re-learn the art of celebrating our failures. They don’t have to be big announcements (there are undoubtedly people waiting in the wings to pour on scorn). But by celebrating the failures with those who’ve tried it is possible to learn from the mistakes and to move forward. Punishment achieves nothing apart from a misplaced sense of dispensed justice. We forget that the greatest discoveries affecting our lives today were the end of a line of repeated failures. People like Thomas Edison went through hundreds, even thousands of prototypes before they came up with the end product. Underlying that tenacity and perseverance was undoubtedly high levels of self-esteem and self-confidence which enabled them to face the failures, learn from them and move on. These inventors would undoubtedly have been inspired and encouraged by others and needed to draw on that as onlookers criticised and ‘commented’ on their failures. But it is their self-esteem that is likely to have held them on-course through the storms.

Sometimes we just need to let people have a go and discover for themselves. This is the basis of my workshops. I can show them plenty of what I can do, but in the end it only really works when each person has the opportunity to try for themselves. Having discovered that they can or can’t do something they can move on, either to something new or build on what they’ve started.Sometimes we need to revisit where they’ve been and help them change a wrong perception. For example, they may have tried something once and decided that they can’t do it, when in fact they just need to try it again.

There are many ways we can help, but perhaps the biggest part is through our relationships with others. As we develop and use these we have the opportunity to encourage, correct, draw alongside and help. These things also take time, effort and patience, so it can be useful to weigh-up how much effort and time we can/are prepared to give.

Benefits from the results are potentially huge and long-lasting and the return on investment greater than we can ever perceive.

But we need to take that risk ...

_____________________

If you are interested to learn how we may be able to help you, please either visit our websites:

Waywood Creative: http://www.waywoodcreative.com/

Waywood Training: http://www.waywoodtraining.com/

Or contact me directly on

Tel: +44 (0)1509 553362
Mob: +44 (0)7814 628123
E-mail: stuart@waywoodenterprises.com

______________________________

What are the Benefits of Building Self-Esteem & Self-Confidence?

2009-02-15T07:51:00.005Z

In short, many!!

But let’s start by considering what we will avoid.

When we are continually dragged down by low self-esteem and low self-confidence the impact is much wider than our work; it affects our whole life!

Biologically, our bodies set-up defence mechanisms against infection to keep us healthy, but the prolonged stress caused by poor self-image counteracts those mechanisms and renders us more susceptible to infection.

In addition, prolonged secretion of hormones and other natural chemicals which usually help us maintain good health, become imbalanced all over the body.

We suffer skin rashes and conditions such as eczema
Our breathing suffers and we can precipitate asthma
The lining which protects our stomach from the acid it contains erodes and eventually the acid digests our stomach tissues leading to ulcers
Other digestive disorders
Heart conditions
Increased risk of stroke
High blood pressure
... etc.

The emotional drain can

Lead to bouts of low mood
Precipitate full-blown depressive illness

The severe lack of confidence affects everything we do ...

We become less inclined to try anything new (or even continue doing what we are doing)
We hide ourselves away as a defence mechanism, trying to avoid the possibility of anything else that may reinforce the low self-image and pain we feel
We become less inclined to go out, either for exercise or to be sociable.

So the detrimental effects can be catastrophic on a personal and professional level.

Confident people with a good level of self-esteem are less prone to the above list of horrors (although as with all things, over-confidence and inflated levels of self-importance can also be detrimental to our own health and the health of others).

When we are confident, we are more likely to

Think clearly
Contribute ideas to discussions and meetings
Be able to speak candidly about serious issues affecting us or our workplace
Help each other
Be more creative and innovative.

Creativity and innovation are clearly more complex entities than simply being a function of our self-confidence or self-esteem. They involve different patterns of thinking and assembly of ideas, but they are much more likely to occur where we can interact with others, openly, candidly, confidently.

In my next post I'll be looking at a few ways in which we can start to build self-esteem in others and how that affects our living and working environments.

How Can We Affect Self-Esteem & Self-Confidence in Others?

2009-02-14T07:01:00.004Z

It is always worth considering what impact we can and do have on the self-esteem and self-confidence of other. If these qualities in us are affected by external input from our parents, peers etc (i.e., others) then we too can have significant impact on the self-esteem and self-confidence in others.

Let’s consider as an example, the boss who wants to add some stretch to the expectations of his staff in order that they can develop and grow in their roles. How can he help them to grow and develop and achieve these goals? I would argue that one way is to reinforce their self-esteem and develop their self-confidence. These promote not only independent thinking and working, but also the security to approach others for assistance if and when needed. But what happens if this boss

Sets targets, and then continually reviews them and re-sets them as they are met?
Sets targets that are simply not achievable?
Introduces so much stretch in the objectives that they push the individual beyond their elastic limit?
Continually focuses on targets that are not being met and ignores those that have been achieved or exceeded?
Provides criticism and objective advice without praise and reward?

These scenarios are all too common in business today; many through pressures to perform in difficult or changing economic climates; many through personal drive or feelings of the need to achieve or survive; many through ignorance. Whatever the reason, the end result is the same; underachievement, low morale, suspicion and loss of best staff (either voluntarily or through ill-health).

When the pinch comes the focus can be turned so strongly onto the objective that we neglect the means of achieving that objective, our staff. Survey after survey shows that the best results, greatest growth and greatest stability arise where people feel valued, rewarded and are given the freedom to try, in other words, where people have a feeling of worth (self-esteem) and the confidence to make a significant and recognised contribution (self-confidence). It’s also interesting that in many cases, reward constitutes little more than acknowledgement and being thanked. It does not necessarily have to be a salary increase or monetary award.

The problem is that in many cases, praise, thanks and acknowledgement have been consigned to the annals of history. The positive side to this is that where there is a cultural change from a praise vacuum to one of acknowledgement, the change in atmosphere, attitude and motivation can be remarkably rapid and greater than could be expected.

So, if encouraging others costs nothing, apart from a bit of pride, self-discipline and effort, but reaps such great rewards, what are the barriers to us starting, now?

Pride?
Time?
Image?
Effort?
Expectations?
Office structure?
... other reasons?

If survival, growth and development are priorities in our businesses then none of these barriers is too great to overcome. Most are personal anyway. And if it is a case of reorganisation or redundancy, then there can be little argument against the case.

The benefits of building self-esteem and self-confidence in others and ourselves are that we are laying the foundations for greater things; creativity and innovation.

More of that next time ...

Self-Esteem & Self-Confidence

2009-02-13T10:42:00.003Z

Today I'm going to start a 'mini-series' on what I see as possibly one of the most crucial elements to any success story: self-esteem and self-confidence. I've put them his way round for a reason that will become apparent as you read on ...

So let's start at the beginning ...

What are they?

The Oxford English Dictionary defines them as follows:

Self-Esteem

noun confidence in one’s own worth or abilities

Self-Confidence

noun a feeling of trust in one’s abilities, qualities, and judgement

At a first glance they may seem to be the same thing. Indeed, they are very close, but self-confidence is based more around what we can do whilst self-esteem is based more on who we are; our worth.

Both are incredibly important in shaping our lives and enabling us to achieve our potential. If we have no self-esteem then achievement becomes much more difficult and we often sabotage our own efforts (at least mentally) before we start or give ourselves chance to achieve anything. Without self-esteem there is little or no foundation on which to develop self-confidence.

Our lives are a tapestry of events; some good and some bad. The proportion and magnitude of these events can be highly significant in developing our self-esteem and ultimately, self-confidence (or lack thereof).

Here's a couple of simple scenarios which help to demonstrate this (based on two friends of mine):

Friend A came from a family where achievement was the norm. Mum and dad were both high flyers and the level of expectations in the family was high. Older brother was at university studying astro-physics and younger brother was a brilliant pianist. Unfortunately, my friend was less academic although he was extremely practical. You can imagine that when his test and exam results came in, he was not at the top of the list. He was frequently berated by his parents for underachieving. His self-esteem fell. He felt that he was worth little because he could not do what was expected of him. Not surprisingly he rebelled and became a real problem ... until he left home and eventually set up his own business repairing cars, servicing and tuning engines. His reputation spread and he became a very successful businessman. Not surprisingly he also became very confident and happy with his lot! It wasn't that this young man had no ability; it was that his abilities were overlooked because he did not fit into the expectations of others. He needed the chance to discover and apply his many talents, and when he did ...

Friend B came from a totally different background. The members of his family were not high achievers. His dad worked at a local company as a storeman and his mum worked in a local bakery. My friend was very good at electronics and always had things in pieces. His sister loved art (but was not top of the class). Both parents were full of encouragement for my friend and his sister. Fast forwarding ten years ... both my friend and his sister became very successful in their respective fields. And both were very confident people. When they speak of their parents, they both speak with great affection, with genuine thanks for how they were trusted and for the confidence that was instilled in them because of this. They were valued as individuals and given the chance to experiment and fail, knowing that their parents were always behind them. They knew this and it shaped their high self-esteem and self-confidence.

Now I know that these two examples are probably towards the extreme ends of the spectrum, but they are real examples which demonstrate how important self-esteem is for developing self-confidence. I also understand that in order to achieve some things, we need to aim high and be motivated and pushed on by those around us. But if our core belief doesn't allow us to accept those things we need, then we will not achieve our potential; we will only be driven into greater self-doubt.

We may look at ourselves and think that we have very little to offer. Is that the truth? Or is it because we lack the self-esteem and self-confidence to see beyond that to what potential we really have? It's often how we see things that makes the difference.

Light in the darkness or darkness
threatening the light?

It is also worth considering what impact we have on the self-esteem and self-confidence of others ... but that's for next time.

The Power of Music to Change the Label

2009-02-08T17:44:00.004Z

Don’t you just love the way we label people … loser, nobody, somebody, hero … etc.

But we make these decisions with very little supportive evidence .

We look at people, perhaps at what they’ve done (or not done) and then we decide on their value, which is incredibly subjective and can be based on such strong scientific principles as ‘How we feel’!!

I recently ran a drumming workshop with a group of people aged from 19 into their early 20’s. If you were to put labels on them, many would have opted for terms like 'nobodys'.

In fact if you asked them who they were, they’d probably tell you that they are nobodys (based on what society has told them) because they are a group who have struggled with school and come from backgrounds which have resulted in such low self esteem that they rate their value as zero.

BUT they are one of the BEST groups I have ever run workshops for! Period.

Sure, many were shy but they were great listeners, sensing changes in feel and rhythm, and when we stopped, everyone stopped on exactly the same beat. Some were prepared to try solos. They were willing to give it their best shot.

Here are some labels I would use for this group:

Winners
Brave
Enthusiastic
Great learners
Listeners
Smilers
Relaxed (eventually!)
Contributors
An inspiration to me

And if that is being a nobody then I want to be one too!

Thank you all for making it such a great session and teaching me what it takes to overcome personal barriers and uncertainties to make things rock!

You are an inspiration and don’t let anyone ever tell you that you are a nobody.

You have more going for you than you may realise for some time. But once you can grasp how special you all are and what talents you have, then you will see yourselves very differently.

I just pray that the rest of us will give you chance to shine as you did in our workshop.

**************************

I was greatly encouraged to receive the following comments from one of the youth leaders after the event …

“I thought the session was tremendous. It was a great environment for our guys, many of whom have low self-esteem. The way they were able to join in with the session without feeling pressured worked really well. Overall, the evening was a memorable event for our guys and a very enjoyable one!” TS; Youth Leader

Our History Dictates Our Destiny?

2008-11-26T10:19:00.000Z

Lately I've been thinking about how our achievements in life are shaped and moulded by our history and experiences, with some of the strongest stimuli for success or failure being in our childhood years. I know this can be an over-simplification but listening to life stories, I find it very interesting how often there are clear trends. First the negative impact ...

Interviews with many porn stars and ex-porn stars show a clear relationship between childhood abuse, neglect, violence and family break-up and the tendency to enter the sex-industry, ultimately leading to appearance in porn films ('porn star' status). The heart-breaking truth behind these people is that their self-esteem and self-value has been shattered at a very early age, their level of expectation is low, and even more worrying, they are left feeling that they have no intrinsic value. So, they sell their bodies, lock down the emotions and tell the world how glamorous it is, whilst dying inside. If you want to read some stories of people who has managed to escape the industry try this link ... http://www.thepinkcross.org/pinkcross_articles

Secondly the positive impact ...

Many successful business people (and in broader life) can recount times in their childhood when they were actively encouraged by their parents or mentors to 'reach for the skies' and give it a go. Great musicians frequently cite back to the encouragement they received from their family when those around them (siblings, teachers etc) were being negative about their prospects in life. Tony Campolo, an American sociologist recounts how every morning he was sent packing to school. His neighbour, a boy of similar age to himself, was always sent out with the words 'Go and conquer the world'.

Okay so this may sound rather cliched but the truth is that our expectations will often drive what we do and what we achieve. And those expectations, in most cases, are nurtured and inspired by others who believe in us, see our potential and encourage us to use it.

Sure there are also people who have an amazing strength of will and who, despite being repeatedly put down, are determined to achieve. This is frequently a response to escape from their surroundings to a 'better life'. But somewhere desperation, self-belief or a combination of the two drive success.

So what am I saying?

I guess it's that each and every one of us has a responsibility to encourage others to achieve their potential, whenever and wherever we can. Put down the fears that we will be overtaken, or someone else will get our job. We all have the potential to be a mentor and the fruits can be huge, both personally and financially.

Equally, we have the potential to block others, prevent them from discovering their dreams and stop them achieving these.

Sure, we may stay on top of the pile but at what cost to us personally?

What if we encouraged someone to reach for the skies and they just happen to achieve this goal ... and take us with them.

It's a risk we take. But until we try we'll never find out.

Innovation: A Team Sport

2008-10-01T20:17:00.003+01:00

Innovation and creativity are not entities and they do not happen spontaneously.

They are the fruits of people, people interacting and working together, complete with all of the friction and personality clashes. Innovation is analogous to a musical writing partnership or team sports. If all roles are performing well, we get a positive force for innovation. And just with sports teams, it is not essential to have total excellence in every area. Some of the most effective and innovative teams have true excellence in one or two areas combined with strength in many others. There may be stars in our team, but the team is the powerhouse.

Perspiration, dedication and hard work are also at the centre of creativity and innovation, honing skills practiced and developed over long periods of time, until they really work. Here are Some basic principles for success:

Stretch for Strength: Flexibility is more important than strength, size or power. Many 'giants' of the business world have disappeared as smaller, more nimble companies stole the market through exercising their flexibility and operating according to new business models.

Go for distance: Innovation is less about a programme and more about a way of life; a culture. It is a culture that should be at the centre of every part of an organisation and one which continues to evolve and develop with time, and over time. It is about longevity rather than fad.

Never give in: Wherever there is innovation there are obstacles and these must be overcome. Personalities within our teams will be able to see ways around whatever obstacle is in the way or objection raised. At these times close collaboration and problem sharing are essental for going the distance.

Fight the mental battles: One of the biggest obstacles or hurdle to our progress looms in the battle of the mind; our psyche. To quote Tom Kelley, 'Innovators have the uncommon sense to pursue ideas long after others give up.'

Celebrate the coach: Behind every great sports team there is a geat coach. Behind every great project team there is a great coach. They may not be in the limelight, but they labour tirelessly in the background making sure everything and everyone stays together. The right coach brings out the best and we notice the difference

The most successful teams comprise a rich mix of different types of people with different personalities or personas, different talents and abilities, different temperaments. The correct mix will produce sufficient innovative friction to push forward the team and push forward the innovative process.

When innovation is experienced, it is a mighty force to inspire further innovation. Perhaps the most important step is to make a start, no matter how small, get the innovation engine turning over, see the benefits and build on them. And these benefits will be pretty obvious when they occur, hopefully enough to overcome politics and convert even the most cynical as they see a turn-around in their group, department, business unit or company.

And innovation doesn't just turn companies around, it becomes a way of life.

5 Simple Steps to Creative Thinking and Idea Generation

2008-10-01T19:59:00.004+01:00

Every so often I read a really practical book. Today’s feast was written back in the 1940’s by James Webb Young, an advertising guru. The great thing about a great book is that it is timeless. Much has changed in the world since Mr Young first wrote this short work, but the human mind still works in the same way and the need for creative ideas is ever more important.

Thankfully, this time-proven formula still works with great effect … as long as we don’t do our favourite ‘cutting the corners’!

The following process has a track record of success for creating new ideas across a wide sphere of disciplines, from poetry to painting, engineering to science, from advertising to legal.
The aim is to make new connections between existing events or subjects, completing a new picture, analogous to making a jigsaw for the first time.

It is essential to understand that this is a sequence and not just a list of tasks. Therefore, each step should be completed in the sequence listed. Each individual step is the foundation for success at the next stage.

1. Collect Raw MaterialsThis step is often skipped or only partly completed but is a key to the overall success of the process. The quality of ideas generated depends on the quality of the preparation and assimilation of the raw materials. Raw materials can include paper and magazine cuttings, photographs, advertisements, original observations.

Two types of raw materials should be collected:

Specific – Those relating directly to the area of interest, customer group, proposed product etc.
General – Those relating to the broad subject of life events and current affairs. The more widely we spread our net for general materials, the greater our chance of generating creative ideas. This is an ongoing process on which we can build each day.

It is a good idea to assemble these into some kind of order or pattern. Scrapbooks are a great way to collect general materials. Specific materials can be catalogued in some way to make retrieval easier.

Do not short-cut step 1.

2. Digest the MaterialsThis step involves taking each piece of information and studying it from as many angles and in as many different ways as you can. Really try to ‘get inside’ what it is about, what it is saying, how it looks etc. Continue this process with each piece of specific and general information, looking at the facts and trying to bring them together to see how they fit. A ‘fit’ may be found for some pieces of information without too looking too deeply. As bits of ideas come to mind, write these down, no matter how wild or part-formed they are. This process will help cement them in the mind and is a precursor to generation of complete ideas.

It is hard work and at some stage the mind will become tired, but keep going at this stage as you will develop a second burst of mental energy. Only when everything becomes a complete jumble with no clear solution anywhere should you stop this process.

3. Drop the SubjectA common trait in the creative process and idea generation is that these ideas come to us when we are least expecting them to, and often when we are doing something that is totally unrelated to the area in which we have been seeking to generate ideas.

So, this third step is quite simple; get as far away as possible from the thinking process on our chosen area. Do something different, preferably something where you can relax and something that you really enjoy. Typically, this will be a topic or activity in which you feel most creative, such as, listening to music, reading poetry, playing a sport.

This allows our subconscious to mull over the information we have input in steps one and two.

4. The Idea from NowhereAt some stage an idea will ‘appear as from nowhere’ and usually during a pretty mundane activity such as eating breakfast, having a bath or shave, going for a walk. This is the point at which you must write it down to capture it (having a pencil and notebook in the pocket at all times is a very useful exercise) and then …

5. Test the IdeaOnce ideas have been generated it may be apparent that they are not the complete picture or not as great as first thought. However, the best way to test these is to expose them to a trusted judicious few. This may seem a bit of a threat. After all, we may not feel like sharing ideas with others (hence the word ‘trusted’) and we may be afraid of them being shot down in flames (hence the word ‘trusted’).

What is most interesting is that a good seed of an idea will generate more flesh from those who encounter it. So, our idea will benefit from the wisdom and experience of others and grow as they add their ideas to it. The idea expands into opportunities and possibilities that we may have overlooked.

What we end up with is a creative solution, shaped and developed from an idea into a practical solution.

You can download your own free copy of these 5 steps, in PDF format, using the following link … 5 Steps to Creating Ideas, either by clicking on the link which will open the document in Adobe Acrobat Reader (or whatever PDF software you have on your computer) and then saving the file to your computer, or by right clicking on the link and using the ‘Save Target As‘ (Internet Explorer) or equivalent for other browsers (such as Firefox).

Until next time …

Innovation: Courage to Create Success

2008-09-18T22:51:00.001+01:00

Sometimes the first ingredient we need for innovation is courage; courage to go with our convictions, even in the face of opposition.

3M is a global company with a reputation for creativity and innovation, but anyone who has worked in almost any ‘creative and innovative organisation’ will tell you that reputation and actual practice are often poles apart. Sure, they like to take the credit for their public successes but what they don’t publicise so freely is just how much perseverance, tenacity and sheer dogged single-mindedness the individual champions of the case have to be in order to make their individual success a company success.

I was reminded recently of the account of Richard Drew, an iconic figure within 3M culture and the person responsible for not one, but two truly innovative products that put 3M well and truly on the map, both as an organisation and later as an innovative company.

Drew joined 3M with a less than glowing background of being a college dropout who played banjo in dance bands at night whilst studying engineering through a correspondence course. He had an entry level job as a lab technician. One of Drew’s tasks was to take batches of 3M’s Wetodry sandpaper to a nearby St Paul automotive body shop. At the time (1921) two tone colours were all the rage for cars, and on one of Drew’s visits a painter was cursing and swearing because he had just ruined a paint job. There was at that time no way of ensuring a good line between the colours except through the use of glues and paper etc.

Drew saw the problem and decided to come up with a solution.

Now it would be great to say that he was supported by the company for his efforts, but he wasn’t. 3M was a sandpaper manufacturer not a tape manufacturer so Drew had to ‘go underground’ to do his work, experimenting with all sorts of oils and resins to produce a superior adhesive. He was told to stop on at least one occasion and agreed until the attraction of his own little project became too great and he started again. When he had come up with a good prototype, he needed to manufacture the finished article for which he needed a specific piece of machinery. He was refused. So he used his initiative and used a series of $99 sign-offs (he was allowed to authorise payments up to $100) which slipped ‘under the company radar’ to buy the machine.

In 1925, Richard Drew successfully produced the world’s first masking tape with a pressure sensitive adhesive backing … and the rest, as they say, is history. Well it would be if Drew hadn’t come up a few years later with another invention of the first see through adhesive packaging tape, Scotch Tape, again after persevering against the odds.

Of course today, the name of Richard Drew is synonymous with the innovative spirit of the company, but at the time he was making it big for the company through his determination and conviction to succeed, it was a battle; a battle which involved stepping around the rules, lying low, persevering against the odds.

Innovation is often a rough path which is only seen and appreciated by the end-results of products or processes, not during the actual process of arriving (except by those who are driving it).

So the next time we are looking for innovation in our business, we need to remember that it is often a long and winding road, and a road that will require a lot of sweat and toil along the way, not only with the project at hand but with all the devil’s advocates and ‘jobworths’ who tell us that it won’t work. This is why we need to lok at adopting a creative and innovative culture which understands the processes, pitfalls and obstacles and which helps, not hinders the process which is the lifeblood of company survival and expansion.

What Are We Worth?

2008-09-11T11:16:00.006+01:00

Perhaps a bit of a rhetorical question, but I assure you there is no catch.

Our sense of value and our value system are both complex entities, arising from our life history. Most of us have had knocks of one kind or another: bereavement, redundancy, failure in achieving something we were aiming for, family breakdown, work pressure … the list is very long.

Thankfully, many of us can recover from these blows, some more quickly than others. However, for some people a combination of blows arrives at the wrong time (childhood, especially adolescence) or too close together. In those cases the impact can be catastrophic. Someone full of hope and confidence one day can turn into a shy recluse with no sense of direction the next, whilst others kick out at anything and anyone who gets in the way or tries to help. Their world has literally been shattered. I remember a good friend at school who for no apparent reason started picking on anyone and everyone, eventually causing total classroom disruption resulting in suspension. We thought he was an idiot. It was only years later that we discovered he’d come downstairs to breakfast one morning to find his mother packing the car to leave. Bang! Just like that: out of the blue without warning. The emotional cost took years to repair and included many broken and dysfunctional relationships along the way. We were also forced to think about our lack of response.

Sadly, my friend’s situation is mirrored with alarmingly increasing frequency today.

But I also remember another couple of other friends who always seemed so confident, almost cocky, about their life and where they were going. And they did go! Both became very successful in their respective fields; one as a scientist, the other as craftsman. Why were these two so different? I think much of it came from what was being fed into their lives. Their parents were always encouraging them to try something new, go for something they couldn’t achieve. And if they failed? They could always have another go.

Now I know it is naive at best to simplify all situations to a single formula, but it is generally well accepted that a person’s self-identity is forged through their life experiences and relationships. Repeated criticism or comparison with other people results in loss of confidence and unwillingness, often through fear, to try something in case we fail. It also leads to the perception that ‘I am worth nothing.’ The opposite is true, with those receiving encouragement (including correction) achieving a more balanced and fulfilled lifestyle. And success is often thrown in there too.

It is also accepted that what we practise at school becomes a lifetime habit. Our businesses are plagued with people who continue to play out their school scenario, as bullies and manipulators, or as doormats. They have a misguided sense of self-importance or self-value; either too high or too low. Self-confidence is a good attribute when held in balance with other life skills. But too much or too little can be disruptive and at its extreme, devastating.

And the problem extends further into society, where we see the impact of people who are unable to respond to their circumstances or surroundings.

The great news is that we all have intrinsically equal value and worth.

The bad news is that others, or we ourselves project a value which then puts us on a sliding scale, based on what we can do, or our cash value in terms of income or cost to society. These false measures need to be clearly delineated from intrinsic worth and value. Of course, when we enter into a job or role, there is a basic need to be able to perform that role competently, and hopefully bring something extra as well. But that has to do with our value to the employer: it does not affect our value as an individual.

So where am I going with all this?

Our childhood influences adulthood, in terms of how we think and how we act towards ourself and others. That childhood will have been influenced by positive and negative inputs which will also have influenced our perceptions. Those perceptions, in turn, influence how we operate at work, at home or with our friends. However, these perceptions and responses are habits formed through the practice of life and like any other habit, they can largely be reshaped and changed into new habits. We don’t really have an excuse for, ‘Well, that’s me and that’s the way I am [forever and always shall be].’

We each have a responsibility to look at ourselves and see how, where and if we need to change these habits: thought patterns, attitude to others, attitude to ourself, emotional response.
And therein lies another issue; we are generally very poor at emotions!

Most of us have gone through life with the good old British stiff upper lip, being afraid to engage, let alone express our emotions for fear of what we may discover. And our education system does nothing to help, effectively switching off emotional engagement by the age of 11, leaving many ill-equipped to handle life. I know I’ve used the analogy before, but it’s like an athlete who only trains one half of their body for a 100m sprint final. It’s absurd to even consider, yet we do that everyday with children from as young as 3 or 4 years old, up until they are 18 or older and then we are surprised that they can’t handle life.

So it is little wonder that poor self-worth and low self-esteem are cancers in today’s world.

Thankfully, creativity allows re-engagement with our emotions and therefore, provides a safety valve for when pressures and trials arise. It is something we all possess and something we can all discover and apply. I believe that passionately and it is one of my key motivators and driving forces.

And by applying that creativity across our businesses, in practice, planning and development, implication, sales and marketing, management structures, team structures … through the people we have, the future, as one mobile company proclaims, is bright. Our who business benefits:

Within the business, our people will feel more fulfilled, more engaged, more appreciated, they will be more willing to contribute, more willing to work harder and longer hours (if required), the atmosphere will change for the better
Outside the business, our customers will notice the change and the wider social net will benefit.

On a scale of 0 - 100, we all score 100 for worth, but sadly, many score less than 20 when it comes to self-worth or valuing others. And that must stop.

Until next time …

Postscript: Wouldn’t it be great if our governments actually believed in the concept for our education system; not for political gain but for the good of the nation, and empowered those with the appropriate skills and vision to make it happen!

Creativity: The Other Global Crisis

2008-09-10T09:07:00.001+01:00

Perhaps one of the most eloquent and engaging speakers I have heard is Sir Ken Robinson. he has this style which instantly puts one at ease whilst totally drawing us in to what he has to say. If you want an example, pour yourself a coffee and Watch Ken Robinson Talk to see him in action (opens in a new window ... use the 'Close Window' button after viewing).

In one of his more recent appearances he continued to present some uncomfortable facts which will impact us all unless things change. Here is a sample of out-takes from his talk. Full article here (opens in a new window).

The world is facing a crisis of human resources ... "I believe that fundamentally we have both underestimated and continue to misuse - if not actually abuse - many of our most important talents; our talents, our children's talents, and the talents of the people who work with us. And unless we fix [this crisis], I feel we're not going to make much progress fixing the other one."
Both crises are the result of our "industrial mindset," which is incompatible with modern society and modern business. Both manifest themselves in terms of imbalances. In the natural world it is the imbalance of gases in our atmosphere, although human activity is also disrupting many other ecosystems. In society we have legions of people dislocated from their own talents, legions of people suffering from all kinds of anxiety, legions of people in dysfunctional communities. And there is an enormous cost of handling this.
In California (Robinson's new home town) spends $3.5bn a year on the state university system; it spends $9.9bn on the state prison system. Similar figures exist for other Western countries, as well as other US states. The UK spends millions of pounds a year on remedial education, to try to get kids through a system which many of them are bucking against. And we spend millions of pounds a year on career counselling, because people have not found their way.
The result for educators, employers and HR professionals is that it is vital to have an understanding of "the ecology of human resources.
As a society, we must improve our understanding of human capabilities. We believe mistakenly that creativity and intelligence vary in inverse proportion to one another. The things we take for granted as being true are the real problem; the enemy of making the best of ourselves is common sense.
Thankfully creativity is not dead but merely latent, in most adults.
Work by Land and Jarman showed that in a smaple of 1,500 children aged 3-5, 98% ranked as "geniuses" in divergent thinking. In children aged between 8 and 10 years the figure fell to just 32% and by the time children had reached between 13 and 15 years it had declined further to a mere 10%. In other words, children become less creative as they grow older. What coincides with this period of development, aside from hormonal changes and socialisation, is that they enter formal education where they have learnt a) there is one answer to every question, b) don't look, because that's cheating and c) don't copy from anybody else, because that's cheating too ... even though outside of school we call this collaboration.
This mindset goes well beyond school and college. Land and Jarman also performed a control test of two-thousand adults (aged 25+) where only 2% ranked as geniuses. We don't grow into creativity, we grow out of it, because of the ways in which we become institutionalised and socialised. Education is a big piece of this, but work is an even bigger piece.
Creativity is most frequently associated, in the workplace, with innovation but it is equally important in helping society cope with, and harness, technological advances. No matter what we do or where we do it, technology is going to swamp us: new information systems are going to subvert all the things we take for granted.
The over-25s think we're OK, but we're not that great. We have learnt digital technology like a second language, so we kind of speak phrasebook digital compared with our children. IT systems are becoming more and more pervasive, but they're not fundamentally avoiding the powerful need for better and better use of human resources. To the contrary. Human resource is the only way we can engage with these things properly ... and at this moment we are locked into an industrial mindset about our own capabilities.
Business people can help to nurture creativity and imagination by thinking of organisations as organisms rather than organisations A better metaphor is from agriculture. A farmer can't make a plant grow. A plant grows itself. A good farmer provides the conditions for growth. And a great plant doesn't just grow from the top, it grows everywhere simultaneously, as do healthy organisations, which have a reciprocating relationship among the parts.
There is a huge difference between a creative team and a committee: great creative teams require real expertise among managers and leaders to work. It's a skill-set that we need to be teaching managers and leaders.
Great teams, large or small, are deliberately diverse: they have people from different backgrounds, experiences, ages and responsibilities in the organisation. The processes employed by these teams ensure that their diversity is not an impediment but a resource.
The best senior managers are those who are not afraid to let teams congregate for specific tasks and then disband, to form other teams as necessary, perhaps one of the best ways to spread cultural information around the organisation.
It is essential to create the right habitat, in terms of culture and environment. Anyone who is serious about making more of people must be serious about the environment in which they work. And not just the colour of the walls: innovative organisations have a rigorous approach to questioning algorithms of behaviour and changing the environment as need be.
Challenging stuff.

What I think is obvious is that we have a long way to go. BUT we need to make a start, no matter how small to change the inertia of creative decline. and just perhaps some of our organisations and social structures will be rebuilt into healthy living cultures.

Until next time ...

Success in Failure; Humility in Leadership

2008-09-09T11:35:00.000+01:00

Whilst hopping around the Internet recently I came across a great article on The London Business Forum website from an interview with Sir Richard Branson. As I read it, I was struck by an individual who is totally passionate about what he does whilst also being ready to learn, change and improve.

I remember Richard Branson being set-up for a fall on more than one occasion by our beloved British Press. When he was trying something new or attempting a new record, the snipers of the true British spirit shot … and if he failed, the “I told you so” or “You read it first in the ***” kinds of headlines prevailed. It was more important that he’d failed than what he’d attempted. And yet, if we talk to any successful businessman, failure is always on their list and it’s seen as part of their road to success (and perhaps that is why so many of our current journalists will never be successful … but that’s another story!).

Anyway, please enjoy the following except from Sir Richard’s interview:

‘Many of the audience wanted Branson to dispense some entrepreneurial advice, and he didn’t disappoint, mixing the common-sense with some fascinating and salutary anecdotes. “The importance of protecting the downside,” was a key lesson to learn, he said. This is why, when he cut a deal with Boeing to buy his first second-hand 747, it included an option to sell the plane back after one year. Boeing’s only concern, he said, was that Virgin “wouldn’t live up to its name but would actually go all the way.”

Similarly, he had a valuable tip on how to retain entrepreneurial dynamism while you’re growing: as soon as the number of staff hits 100, split the firm in two. In this way, he said, Virgin Records ended up being 20 different companies that “didn’t even share switchboards”. It’s a philosophy that Virgin still tries to observe in spite of its gigantic size. Of the group’s 200 branded companies, “none of them are massive in any particular field,” Branson said, and each has to stand on its own two feet”. The people who lead each business are managing directors, and are incentivised accordingly. “Virgin has created about 200 millionaires over the years,” he revealed.

The moment you go from one company to two companies, you’ve got to start learning the art of delegation, he added. “So what I try to do when we set up new businesses [is this]: I’ll go in, I’ll immerse myself for a month or two, I’ll learn all about that industry, so that if a managing director does come to me and wants to talk to me about mobile phones or trains, I’ll know something.”

True delegation means giving people the freedom to make mistakes, he said. “[My parents] would always look for the best in what [I] did. They were great believers in lots and lots of praise… And I think if you’re the leader of a company, this is even more important. You shouldn’t be looking for people slipping up, you should be looking for all the good things people do and praising those. People know when they’ve slipped up, they don’t need to be told.”

Another defining characteristic of Branson’s personal management style was his willingness to be humble, and to listen to criticism, where staff and customers are concerned. “I do try to make an effort,” he said. “If I’m on a Virgin plane, I’ll try to meet all the passengers. I’ll have a little notebook in my back pocket. I’ll meet all the staff.” He stressed the importance of tiny details, saying that only by getting these right will you end up with “an exceptional company rather than an average company.”

Ultimately, business is not about “balance sheets, money, profits and loss,” he argued. It is about “creating something you’re really proud of, something the people who work for you can be really proud of… the actual business aspect is simply there to be mopped up at the end.”

The fact that he never got a tight grasp of financial matters was probably a benefit, he suggested, in that it persuaded him never to bring in accountants too early in the development of a venture. “You’ll get one firm of accountants that will tell you, based on their own preconceptions, why starting an airline is a ghastly idea and every other airline fails and you’re going to lose a lot of money. You’ll get another set of accountants who’ll tell you why they think you’re going to make money. But they have no idea one way or the other.”

Far more important is to create something that you, yourself, really want and value, he concluded. “If it’s exceptionally good then people will always turn up and use it.”
Perhaps it’s time to regain and re-embrace some of the old ‘British Spirit’ without being ashamed (and without extreme nationalism). And it’s time to put to death the insipid political correctness that will undoubtedly ruin so many ventures. We are not all the same. Celebrate the fact and be prepared to try to succeed, even if we must embrace failure.

Above all, be prepared to be humble; to learn, to change, to improve … and to acknowledge that we may not have all the answers on our own, but they are often in our colleagues, friends and family if we are prepared to look.

Until next time …

How Creative is Creative?

2008-09-07T21:13:00.004+01:00

I often get into discussions about creativity and I'm amazed how few understand what the word means. Most seem to apply the term creative to a strange breed of artistic misfits, 'the creatives' who don't really fit in but are a necessary evil for success of the business.

But many people are really surprised when I begin enthusing about each of us being creative. I see furrowed brows as they wrestle with the idea that they may possess something that is so 'out of the ordinary.'

But is it?

I guess that for many of us the idea of creativity is alien because we haven't engaged it since primary school. Thankfully, there are those who have managed to retain their creative skills, through hard work, battling against the odds, a good teacher/tutor or just out of passion for what they do. From them we can all learn a lesson. To them, creativity is nothing special; it is a part of who they are and what they do.

And I think therein lies the secret. As we engage with our creativity more and more often, our practice becomes a habit, and our habit begins to influence whatever we do, wherever we do it. It is no longer something out of the ordinary; it becomes part of our ordinary.

So how creative is creative?

The answer is different for every person. I think that the question is not one of quantity but quality and of how we apply what we have.

What we need to do is discover and identify just what our creativity is ...

Bridge Builder, Pace Setter or Record Breaker?

2008-08-21T11:28:00.010+01:00

How often do we come up against an issue or problem and immediately think,
"I can't do that"?

How often do we look to others to solve our problems because we feel inadequate?

Why do we think others find things easier than we do?

In reality, our insecurities and failure to identify our own strengths can be a real barrier to our success ... as can our fear of criticism of others if we fail.

But take heart! Just about all of the most successful people in every walk of life have made serious mistakes. In fact some of them even declare that they expect to make mistakes in order to succeed. Many of today's multi-millionaires have failed badly, to the point of bankruptcy. But their main strength is a failure to accept defeat when they are down. They learn from their mistakes, apply that knowledge and continue to strive for success.

Look at the competitors in the Beijing 2008 Olympic games. We see the victors, who have trained hours each day for many years to achieve their peak which enables them to take on the rest of the world and win.

But think also about those athletes who don't come in the top 3 positions ...

Do they see that as failure?
Does that make their efforts a waste of time?

I think you only need to listen to some of the interviews to realise that for many, simply making it to the Olympic games was their dream. Having competed, they are now spurred on to try even harder and improve their performance.

Think also of the bigger picture ...

National pride (such as the Afghan Taekwondo bronze medal winner who won his much troubled country's first ever Olympic medal)
Potential for improvement
Opportunity to learn from errors and improve

All oftese things have significant value; value which is key to future success, not just today's glory.

And for those medal winners (in some spectacular cases, previously unknown athletes) who have dedicated themselves to training and discipline; they have reaped rewards beyond their expectations. But they can't just stop here. The will need the same (possibly greater) focus and dedication to stay at the top of their sport until the decide to retire.

We may all have different goals, different reasons for doing things, different abilities and different strengths, but we all have the ability to try for somthing we currently find impossible and achieve it. The sub-4-minute mile was considered impossible until Roger Bannister achieved it. Interestingly, when that barrier had been overcome, many other athletes broke the same barrier within a short time after the original record had been set. Why was that? perhaps it was simply the fact that their targets had been re-set because of the achievement of one other person. The impossible had become possible.

So what are our targets? Do we want to be the pace setters or the followers? Both are important. We need to decide in our own mind and then head for that target, and in order to achieve that goal we may need to rethink about ourselves, what we are achieving and what we can achieve.

Pablo Picasso wrote, "I am always doing that which I can not do in order that I may learn how to do it"

Interestingly, Sir Kenneth Robinson also wrote, "Creativity suppressed either deserts or subverts."

Are we going to suppress our own abilitites through lack of self belief or fear of failure?

I hope not.

Until next time ...