tag:blogger.com,1999:blog-84384327629015162132008-07-17T17:01:23.075-05:00the ad guy @ arnold creative-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comBlogger71125tag:blogger.com,1999:blog-8438432762901516213.post-82857623678791386502008-06-25T14:46:00.003-05:002008-06-25T14:51:53.190-05:00From CNN - What the Fed decision means for you.<h2 style="font-family: trebuchet ms;" class="storysubhead">For months mortgage rates have shot up while the Fed has slashed interest rates. What's going to happen now?</h2><span style="font-weight: bold;">By </span><a style="font-weight: bold;" href="mailto:jessica.dickler@turner.com">Jessica Dickler</a><span style="font-weight: bold;">, CNNMoney.com staff writer</span><div style="font-family: trebuchet ms; font-weight: bold;" class="storytimestamp">Last Updated: June 25, 2008: 3:12 PM EDT</div><p style="font-family: trebuchet ms;">NEW YORK (CNNMoney.com) -- If you have a mortgage, carry credit cards and are considering a home equity loan to cope with soaring food and energy prices, you should be paying attention to what the Fed has to say. </p><p style="font-family: trebuchet ms;">On Wednesday, the Federal Reserve held a key short-term interest rate steady, following a series of steady rates cuts - a move that signals to some that rates are about to change direction. And most assume that means consumer lending rates will rise as well.<br /><br />But the central bank had cut rates seven times since September in an effort to bolster the lagging economy and spur economic growth. And during that time, mortgage rates were <i>increasing</i>. So what gives? And what should consumers expect loan rates to do next?<br /></p><div style="font-family: trebuchet ms;" class="inStoryHeading">How it works</div><p style="font-family: trebuchet ms;">The fed funds rate is often thought of as a benchmark to set rates paid by consumers on many types of loans, from mortgages and home equity lines of credit to credit cards and business loans. </p><p style="font-family: trebuchet ms;">Generally, the Fed lowers rates when it is concerned about the economy slowing and raises rates when it is more worried about inflation. In times of lower interest rates, consumers tend to spend more because of the cheap cost of borrowing. </p><p style="font-family: trebuchet ms;">But people incorrectly equate the Federal Reserve's actions with changes in consumer interest rates, cautioned Eric Tyson, author of "Personal Finance for Dummies." </p><p style="font-family: trebuchet ms;">There is not a direct connection, he explained, but an indirect one. "Rates are set by market forces and they have been trending higher in part because of inflationary concerns and, in part, because of Fed expectations." So with inflation fears on the rise and many investors expecting the Fed to raise rates again, mortgage rates have already begun to tick higher. </p><p style="font-family: trebuchet ms;">Rates on 30-year fixed mortgages have surged to a 9-month high on growing concerns about inflation, according to a recent report by mortgage backer Freddie Mac. </p><p style="font-family: trebuchet ms;">And rather than track the fed funds rate, which is the rate banks charge one another for overnight loans, fixed mortgage rates are more closely aligned with the yield on the 10-year treasury note, which offers a long-term look at a fixed investment. </p><p style="font-family: trebuchet ms;">While the lagging economy has bolstered the yield on the benchmark 10-year note, it still remains at a relatively low level, Tyson said. </p><p style="font-family: trebuchet ms;">Unlike fixed-rate mortgages, adjustable-rate mortgages can fluctuate in response to a number of rates, depending on the terms of the loan. Many are pegged to the Libor rate, an international interbank lending rate. Others follow the prime rate, which is generally three percentage points higher than the federal funds rate (presently the prime rate is 5%).<br /><br />Credit card companies also tend to move the rates on their variable rate credit cards in line with the prime rate of interest. </p><p style="font-family: trebuchet ms;">"Credit cards are generally tied to the prime rate which usually moves in lock step with the Fed's actions," according to Scott Hoyt, senior director of consumer economics at Moody's Economy.com. </p><div style="font-family: trebuchet ms;" class="inStoryHeading">Why it matters</div><p style="font-family: trebuchet ms;">Even as the Fed leaves rates unchanged, what they say about the economic picture could also influence consumer interest rates in one direction or another. </p><p style="font-family: trebuchet ms;">"Most likely they will express concern about inflation," said Keith Gumbinger, vice president of HSHAssociates.com, an online publisher of consumer loan information, which could send consumer interest rates higher as people take that as a cue that the Fed intends to start raising rates soon. </p><p style="font-family: trebuchet ms;">So if you are in the market for a house, now could be the time to pull the trigger before rates rise even further. As Tyson points out, yields on 10-year treasury notes are still relatively low, an indication that 30-year mortgages could still be a good deal. </p><p style="font-family: trebuchet ms;">Financing conditions for lines of credit, including home-equity lines, will be tighter than they have been for years. "Keep in mind that it will be difficult to leverage your home's value to greater than 90%," Gumbinger said. So if you do need to borrow against your home equity, now might be a better time than in the near-term future. </p><p style="font-family: trebuchet ms;">And it is likely that credit card issuers will switch back to variable interest rates to ride the future rate hikes, according to Robert McKinley, CEO of credit-card tracker CardWeb.com. </p><p style="font-family: trebuchet ms;">"Consumers should be weighing carefully all card offers they receive in the mail or via the Internet to lock in a good promotional rate or long-term rate, before rates head north again," McKinley advised. </p><p style="font-family: trebuchet ms;">If you carry a balance on your credit card, now is a good time to pay that down as well. But generally speaking, "if you have consumer debt you should get rid of that anyway," Tyson said. </p><p style="font-family: trebuchet ms;">But since no one can predict for certain what the economy will do, and how the Fed will react, it is generally not a wise idea to make critical financial decisions based on expectations about what will happen with interest rates, he added.<br /> <a href="http://money.cnn.com/2008/06/25/pf/fed_rates/index.htm?eref=rss_topstories#TOP"><img src="http://i.cdn.turner.com/money/images/bug.gif" alt="To top of page" border="0" height="7" width="7" /></a></p><div style="font-family: trebuchet ms;" class="storytimestamp">First Published on cnnmoney.com : June 25, 2008: 2:30 PM EDT</div><br /><br /><br /><br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-12834472857066054932008-06-25T12:55:00.004-05:002008-06-25T13:50:33.809-05:00Fukengrüven der Rampenmüvin.An outstanding example of using social media to introduce a product.<br /><center><p><br /><object height="344" width="425"><param name="movie" value="http://www.youtube.com/v/q9FR3DZPG2Y&amp;hl=en"><embed src="http://www.youtube.com/v/q9FR3DZPG2Y&amp;hl=en" type="application/x-shockwave-flash" height="344" width="425"></embed></object></p></center><br /><p><br /><br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /></p><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-84458901393916406162008-06-18T07:21:00.000-05:002008-06-18T10:23:44.465-05:00"That's too much money to spend..."<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SFkePqe9-6I/AAAAAAAAAUY/NcUEi7NxlMU/s1600-h/SayWhat.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SFkePqe9-6I/AAAAAAAAAUY/NcUEi7NxlMU/s320/SayWhat.jpg" alt="" id="BLOGGER_PHOTO_ID_5213231298109111202" border="0" /></a><br />...just to figure out what my brand is," said the young, cocky CEO of a Global, Fortune 1,000 company to the stunned ad man.<br /><br /> <p class="MsoNormal">Granted, I’m bias when it comes to the importance of defining a <span style="font-weight: bold;">Brand</span>; my business is built on the principle that discovering the makeup of a <span style="font-weight: bold;">Brand </span>is tantamount in creating marketing strategies and organizational growth.<span style=""> </span>I feel a <span style="font-weight: bold;">Brand </span>is not defined by use of a clever tag line or a pretty ad; rather values that permeate an organization and drive the ways in which they do business.<span style=""> </span>In an economy that pits retailer against retailer in a no holds barred cage match for every last consumer dollar, isn’t it prudent to allow for 100% dedication in figuring out just what is your company offers and why the hell anyone should care?</p> <p class="MsoNormal">Again, maybe I’m just a little too close to the issue to be impartial.<span style=""> </span>It begs the question – how much value do you place on a brand?<span style=""> </span>Share your thoughts; participate in a quick poll on the homepage.</p> <br /><br /><br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-64681807512034090082008-06-09T17:22:00.001-05:002008-06-14T11:02:06.653-05:00Time to put Old Yeller down.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SFL7Q_U7W3I/AAAAAAAAAUQ/hzb5LGDqNbA/s1600-h/OldYeller.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SFL7Q_U7W3I/AAAAAAAAAUQ/hzb5LGDqNbA/s320/OldYeller.jpg" alt="" id="BLOGGER_PHOTO_ID_5211503988116773746" border="0" /></a><br />When General Motors acquired the production rights to AM General's HMWV, or Hum-Vee, in 2002 the cost of gas in Chicago was $1.67 per gallon. With the price of crude oil skyrocketing against an economy nosediving toward recession, General Motors retired the brand in 2006. General Motors recently announced that Chevrolet would shut down North American facilities building heavy duty trucks and SUVs.<br /><br />Is the beginning of the end of gas guzzling behemoths? Perhaps. With gas climbing toward the $5.00 per barrel mark, more consumers are turning toward high mpg vehicles, even selling their gas guzzlers at a loss in effort to avoid $100+ fill ups. I'm not a genius and I might be totally off base here; we are witnessing something tantamount to mutiny. Loyalties severed for the sake of saving a few bucks, a once powerful industry standing at the brink of collapse, and irreversible damage to the value of the brand.<br /><br />C'mon, Travis...it's time to take Old Yeller behind the woodshed and put him down.<br /><br /><iframe src="http://rcm.amazon.com/e/cm?t=thadguarcr-20&amp;o=1&amp;p=8&amp;l=as1&amp;asins=B00005RRG4&amp;fc1=000000&amp;IS2=1&amp;lt1=_blank&amp;lc1=0000FF&amp;bc1=000000&amp;bg1=FFFFFF&amp;f=ifr" style="width:120px;height:240px;" scrolling="no" marginwidth="0" marginheight="0" frameborder="0"></iframe><br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-29489938934567568502008-06-04T08:03:00.002-05:002008-06-04T08:23:16.036-05:00TheAdGuy blog is moving.Just a quick note alerting readers to update bookmarks and RSS Feed Settings for The Ad Guy @ Arnold Creative Blog. Though the current address (TheAdGuy.BlogSpot.com) will redirect, you should still update your feed readers and browser bookmark settings to insure that you don't miss a post. <br /><br />As of Wednesday, June 4th, 2008 The Ad Guy @ Arnold Creative Blog will be found at ArnoldCreative.BlogSpot.com<br /><br />Happy retailing!<br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized luxury retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-20464628504797274482008-05-20T13:21:00.000-05:002008-05-20T15:54:34.837-05:00An overused cliche: "The check is in the mail." For a change, this time it's true.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SDM1pSLc2nI/AAAAAAAAATU/kHN0pUOubBk/s1600-h/USTreasuryCheck.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SDM1pSLc2nI/AAAAAAAAATU/kHN0pUOubBk/s200/USTreasuryCheck.jpg" alt="" id="BLOGGER_PHOTO_ID_5202560977913830002" border="0" /></a>If economists are correct, 50% of Americans who receive an economic stimulus rebate won't spend a penny of it on themselves. Count on another 36% of Americans to spend the money on things like utilities, groceries, and bills; things that would have been paid otherwise. That leaves 14% of Americans to boost the economy with $9.3Billion; their cut of the total $130Billion stimulus package.<br /><br />What will the 14%'ers spend their dough on? Nothing. The majority have reported they will save their rebate. Most said they would save for a rainy day, while others had the money allocated to college funds, vacation funds, and piggy banks. According to the Detroit Free Press, one of the last ways Americans reported to spend their rebate was on clothing or jewelry.<br /><br />Don't worry, retail friends. Our time will come...<br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized luxury retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><span style="line-height: 115%;font-family:&quot;;font-size:11;" ><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></span><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-8539527783395796382008-05-01T07:55:00.000-05:002008-05-20T16:03:06.257-05:00Taking some time off.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SDM8YSLc2oI/AAAAAAAAATc/fPlqxvhVC2A/s1600-h/ArnoldCreative-VacationPalm.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SDM8YSLc2oI/AAAAAAAAATc/fPlqxvhVC2A/s320/ArnoldCreative-VacationPalm.jpg" alt="" id="BLOGGER_PHOTO_ID_5202568382437448322" border="0" /></a><br />Arnold Creative will be taking some time off from posting to The Ad Guy @ Arnold Creative Blog. We just need to recharge our batteries before the summer retail season hits full force.<br /><br />--<br />---<br /><b>Ryan Arnold</b><br /><a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">ryan (at) arnoldcreative (dot) com</a>.<br /><p><br /><b>Arnold Creative</b> is a retail brand development firm steeped in the core capabilities of a traditional retail consultancy and integrated marketing firm. Our purpose is to provide small to midsized luxury retailers with expert customer experience management, reliable intelligence on internal processes &amp; operations, and customer engagement &amp; retention opportunities.<br /></p><p><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog"> Ryan Arnold</a>.<br /></p><p><span style="line-height: 115%;font-family:&quot;;font-size:11;" ><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></span><br /><script type="text/javascript"><br />var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");<br />document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));<br /></script><br /><script type="text/javascript"><br />var pageTracker = _gat._getTracker("UA-3904571-3");<br />pageTracker._initData();<br />pageTracker._trackPageview();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-83914847374875547722008-04-28T07:59:00.000-05:002008-04-28T12:02:49.164-05:00Offer Incentives to avoid damaging your Brand’s value.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/SBYDFhGHOEI/AAAAAAAAATA/Ck9NL6CP0E0/s1600-h/sale_left_navy.png"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/SBYDFhGHOEI/AAAAAAAAATA/Ck9NL6CP0E0/s200/sale_left_navy.png" alt="" id="BLOGGER_PHOTO_ID_5194342613536684098" border="0" /></a>It’s all about the consumer perception of your brand.<span style=""> </span>Incentives to move merchandise don’t have to be bland discounts like “10% off all Blue Tagged items.”<span style=""> </span>Instead, I recommend offering customers something extra, like a gift with purchase or visit to your store.<span style=""> </span>I worked with an auto dealer who needed to move a mid-level luxury sedan which retailed for $54,000.<span style=""> </span>We’ll call the sedan the “Model D”. <span style=""> </span>The manufacturer identified the age range of the target customer as 54 – 65 years old.<span style=""> </span>I recommended that the dealer offer an attractive incentive; Dinner for two at a 4-star restaurant and a pair of tickets to the performing arts center in Chicago.<span style=""> </span><i style="">(Illinois, like many states, restricts the type of incentives auto dealers can offer.<span style=""> </span>In this case, the incentive was offered after the customer took a test drive of the “Model D” – no purchase required.)</i><span style=""> </span> <p class="MsoNormal">Dinner for two came in the form of a $150 gift certificate.<span style=""> </span>We arranged to purchase 50 gift certificates from the restaurant at a 50% discount.<span style=""> </span>The pair of tickets to the performing arts center was offered in the form of a voucher.<span style=""> </span>There were some restrictions (offer expires in 12 months, not valid on Saturday nights, etc.) but none that would be a flagrant turn off.<span style=""> </span>We arranged to pay for the vouchers as they were redeemed.<span style=""> </span></p> <p class="MsoNormal">The goal was to get customers behind the wheel of the “Model D” for a test drive.<span style=""> </span>Some people ended up buying and very few people just came in for a free dinner and a show.<span style=""> </span>The perception was that this particular auto dealer was offering customers additional value in exchange for their business.<span style=""> </span>Businesses head down a dangerous path when they begin to discount products and services.<span style=""> </span>It will not take long before your business is perceived as “the discount” place or “the cheap” place.<span style=""> </span>99% of the time, a business can never recover from that kind of damage to their brand’s value. </p><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /></p><p class="MsoNormal"><span style="line-height: 115%;font-family:&quot;;font-size:8;" ><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p> <p><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-48736095848785722762008-04-22T00:21:00.001-05:002008-04-22T09:42:30.397-05:00Earth Day.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SA35NBGHODI/AAAAAAAAAS0/E9dotwRpHZs/s1600-h/EarthDay.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SA35NBGHODI/AAAAAAAAAS0/E9dotwRpHZs/s400/EarthDay.jpg" alt="" id="BLOGGER_PHOTO_ID_5192079947455739954" border="0" /></a><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-73730046401208653442008-04-21T15:17:00.002-05:002008-04-27T11:14:36.248-05:00Pardon the interruption; I want to sell you something.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp3.blogger.com/_9C4YfPDrHTI/SA0nIEY4N1I/AAAAAAAAASk/o2V_okb8-v8/s1600-h/WalkingWithIpod.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp3.blogger.com/_9C4YfPDrHTI/SA0nIEY4N1I/AAAAAAAAASk/o2V_okb8-v8/s320/WalkingWithIpod.jpg" alt="" id="BLOGGER_PHOTO_ID_5191848964998575954" border="0" /></a>Before summer campaigns roll, I recommend you to take pause and insure the messages you’re sending communicate the values of your brand.<span style=""> </span>In an earlier article, I wrote about how running creative for the simply because it is “cool” is wasted ad dollars.<span style=""> </span>We’re entering the second most profitable time for retail sales; the first being Q4, of course. <p class="MsoNormal"><i style="">“The advertising doesn’t work!”</i> If you’re the client, you’ve probably uttered these words.<span style=""> </span>If you’re the marketer, you’ve had them uttered to you.<span style=""> </span>Before shooting the messenger, remember that with any medium you select, consumers will view your message as an intrusion.<span style=""> </span>You are interrupting them and taking a piece of what consumers have the least of – time.<span style=""> </span>Without coming out and saying <i style="">“pardon the interruption…” </i>I recommend keeping your consumers interest (and attention span) in mind.<span style=""> </span>Does your message include a distinct and unique customer benefit?<span style=""> </span>What are you telling them so they will buy from you?<span style=""> </span><i style="">“We’re committed to Customer Satisfaction”</i> and <i style="">“We won’t be undersold!”</i> don’t count. Remember – consumers see thru the rhetoric and bullshit.<span style=""> </span>Your message needs to reflect a true, unique <i style="">consumer</i> benefit.<span style=""> </span>Delivering on a brand promise will beat the “low price leader,” even in a down economy, every time.</p> <p class="MsoNormal">I sought advice from two colleagues I trust.<span style=""> </span>Dan Horwitch is a Senior Account Executive for radio station WXRT in Chicago.<span style=""> </span>He reminded me - “Every retailer is hurting.<span style=""> </span>So, focus on when people’s pocket books are open.<span style=""> </span>We don’t want to do the legwork.<span style=""> </span>We don’t have the time and we don’t have the money we used to.”</p> <p class="MsoNormal"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SA0lS0Y4N0I/AAAAAAAAASc/1tMMdsbeo7c/s1600-h/Annoyed1.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SA0lS0Y4N0I/AAAAAAAAASc/1tMMdsbeo7c/s200/Annoyed1.jpg" alt="" id="BLOGGER_PHOTO_ID_5191846950658914114" border="0" /></a>Bill Cavanaugh is General Manager for radio station WERV in Chicago.<span style=""> </span>I spoke with him about how he counsels clients.<span style=""> </span>“A lot of our business comes from direct advertisers.<span style=""> </span>In my experience, the ones who are successful seem to have these three things in common.<span style=""> </span>First, their creative is engaging; it breaks through the clutter.<span style=""> </span>Next, their message is relevant to their target customer; it speaks to them in a way they want to be spoken to.<span style=""> </span>Finally, they have the fortitude to stick with it and make long range plans; having the courage to commit will yield them the recognition they will need to be memorable.”<span style=""> </span>Then, quoting Mark Twain, he ended with “Many a small thing has been made large by the right kind of advertising.”<span style=""> </span></p> <p class="MsoNormal">So, is your message being respectful?<span style=""> </span>Are you communicating a worthwhile reason or are you simply bothering them?</p> --<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /> </p><p class="MsoNormal"><span style="font-size: 8pt; line-height: 115%; font-family: &quot;Courier New&quot;;"><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p> <p><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-73051897378137805092008-04-15T09:17:00.004-05:002008-04-15T09:36:33.787-05:00"Certainty? In this world nothing is certain but death and taxes." - Benjamin Franlklin<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/SAS8fJRQxuI/AAAAAAAAARs/CAIVrNoOtHE/s1600-h/TaxMan2.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/SAS8fJRQxuI/AAAAAAAAARs/CAIVrNoOtHE/s320/TaxMan2.jpg" alt="" id="BLOGGER_PHOTO_ID_5189479913887942370" border="0" /></a><br />For info on how to file an extension and filling out Form #4868 click <a href="http://www.irs.gov/newsroom/article/0,,id=181400,00.html"><span style="font-weight: bold;">here</span></a>.<br /><br />For a visual guide to <span style="font-style: italic;">"Where Your Federal Tax Dollars Go"</span> click <a href="http://fc03.deviantart.com/fs4/i/2004/217/a/2/Death_and_Taxes_____.jpg"><span style="font-weight: bold;">here</span></a>.<br /><br />For lyrics to The Beatles song <span style="font-style: italic;">"Taxman"</span> click <a href="http://web.mit.edu/scholvin/www/harrison/hbeatles.htm#Taxman"><span style="font-weight: bold;">here</span></a>.<br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-16218055817616530832008-04-15T06:49:00.001-05:002008-04-19T17:15:20.799-05:00Pulitzer Prize winning author Julia Keller hosts Journalist Round table.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp3.blogger.com/_9C4YfPDrHTI/SATTiZRQxvI/AAAAAAAAAR0/AauwLpxc43c/s1600-h/JuliaKeller.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp3.blogger.com/_9C4YfPDrHTI/SATTiZRQxvI/AAAAAAAAAR0/AauwLpxc43c/s320/JuliaKeller.jpg" alt="" id="BLOGGER_PHOTO_ID_5189505258489956082" border="0" /></a><br />Chicago Tribune writer Julia Keller will host a round table discussion about the changing role of journalists in the information age on Wednesday April 16th, 2008 at the South Loop Barnes &amp; Noble in Chicago.<br /><br />Admission is free and the discussion will be held in the lower level of the bookstore and is presented in conjunction with Barnes &amp; Noble-DePaul Center and DePaul University College of Communications.<br /><br />For directions to the venue click <a href="http://maps.google.com/maps?f=q&amp;hl=en&amp;geocode=&amp;q=1+E+Jackson+Blvd,+Chicago,+IL&amp;jsv=107&amp;sll=41.869561,-87.636566&amp;sspn=0.208619,0.6427&amp;ie=UTF8&amp;ll=41.880234,-87.627296&amp;spn=0.006518,0.020084&amp;z=16&amp;iwloc=addr"><span style="font-weight: bold;">here</span></a>.<br /><br />For Julia Keller's bio click <a href="http://www.pulitzer.org/year/2005/feature-writing/bio/"><span style="font-weight: bold;">here</span></a>.<br /><br /><iframe src="http://rcm.amazon.com/e/cm?t=theadguyarnoc-20&amp;o=1&amp;p=8&amp;l=as1&amp;asins=0670018945&amp;fc1=000000&amp;IS2=1&amp;lt1=_blank&amp;lc1=0000FF&amp;bc1=000000&amp;bg1=FFFFFF&amp;f=ifr&amp;npa=1" style="width:120px;height:240px;" scrolling="no" marginwidth="0" marginheight="0" frameborder="0"></iframe><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-72485376574129731752008-04-14T12:15:00.000-05:002008-04-14T18:00:00.796-05:00Creative is King. Except when it's the Joker.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/SAPZXJRQxrI/AAAAAAAAARU/QaAU4MWpUt0/s1600-h/CreativeIsKing.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/SAPZXJRQxrI/AAAAAAAAARU/QaAU4MWpUt0/s200/CreativeIsKing.jpg" alt="" id="BLOGGER_PHOTO_ID_5189230187309483698" border="0" /></a>Every time I say it, I mean it - if your advertising agency or brand development partner ever recommends using a piece of creative because it's <span style="font-style: italic;">"cool"</span> or <span style="font-style: italic;">"clever,"</span> take a stick and hit him/her over the head. Even when the economy isn't as crummy as it is today, it's never a good idea to develop creative solely because it's "cool" or "clever."<br /><br />Earlier this spring I got a call from a colleague asking if I had <span style="font-style: italic;">"anything to do with this piece of crap?"</span> She was referring to a television spot she saw for a a client I had worked with in the past." <span style="font-style: italic;">"No,"</span> I responded. As she described the train wreck of a commercial, in slow detail, I thought about how damaging a piece of creative can be to a brand. I'm not talking about creative that is blatantly offensive, but rather creative that flies in the face of the image you've worked to portray and maintain. Running this type of creative costs advertisers substantially more money (in negative feedback from current customers, lost revenue opportunities from new customers, and the cost of man-hours dedicated to damage control) than had the creative never be presented.<br /><br />To reiterate: Do not use any ad/spot/piece of copy/web video without careful consideration to how the creative complements the brand building you've already done. <span style="font-style: italic;">"I think it's cool"</span> should never, ever be the basis for choosing one piece of creative over another. With retailers going out of business faster now than ever before, it's imperative that creative speak directly to what consumers feel to be most valuable and how it pertains to your brand.<br /><br /><br /><!-- Start: Smart Stick Adventure 2 1/2 - ArcadeStreet.com --><br /><table border="0" cellpadding="0" cellspacing="0"><tr><td><a href="http://www.arcadestreet.com/play-smart-stick-adventure-2-1-2.htm" target="_blank"><img src="http://www.arcadestreet.com/images/smart-stick-adventure-2-half-sml.gif" width="65" height="65" border="0" /></a></td><td valign="middle" style="'padding-left:.5em'"><a href="http://www.arcadestreet.com/play-smart-stick-adventure-2-1-2.htm" target="_blank"><strong></strong>Here's another fun thing to do with a stick.</a></td></tr></table><br /><!-- End: Smart Stick Adventure 2 1/2 - ArcadeStreet.com --><br /><br /><blockquote></blockquote><br /><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-50680971979674087692008-04-14T11:16:00.004-05:002008-04-15T09:53:04.958-05:00Stand By Your Brand.<p class="MsoNormal">Amid concerns of an impending recession, US retailers are facing the most unnerving economic landscape in 8 (or 18) years, depending on the source.<span style=""> </span>The magic contributors are identified as the housing market, the credit crunch, higher fuel costs (and subsequently higher food costs) and, most recently, the rising unemployment rate.<span style=""> </span>March reported the national unemployment rate rose .03% to 5.1%. <span style=""> </span>Number crunchers expect the percentage to continue growing thru 2008 and Q1 of 2009.<span style=""> </span>Doom-and-Gloom bean counters project double-digit unemployment numbers before the close of 2008.</p> <p class="MsoNormal">Blah, blah, blah...</p>Retailers with the biggest war chests and deepest pockets won’t be the retailers who survive this economic downturn; retailers who stand by their brand will be, albeit bruised and light in the bankbook.<span style=""> </span>Let me put a personal spin on this idea: think back to a particularly hard time for you personally; an illness or losing a loved one.<span style=""> </span>If you’re like most people, you had a core group of people who you leaned on for support. <span style=""> </span>Those people made some sort of affirmation to you, like:<span style=""> </span>“I’ll take care of picking up the kids during the week.”<span style=""> </span>They delivered on that affirmation and, when the troubled time had passed, you remembered how much it helped, even though it may have inconvenienced the person picking up the kids.<span style=""> </span>You’ll never forget how that person stuck to their guns when times were tough.<span style=""> </span>Similarly, when your company makes an affirmation to your customers during a particularly troubled time and your company stands firm, you demonstrate your willingness to get into the troubled times with them.<span style=""> </span>This recession will end.<span style=""> </span>When it does, your company will emerge with brand evangelists instead of customers.<span style=""> </span>Those brand evangelists will spend the good times (and the good money) with you.<span style=""> </span>See how the size of your ad budget has little to do with determining how you’ll fare during this recession?<br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/SAPriJRQxtI/AAAAAAAAARk/Rc1XGtGbWN0/s1600-h/StandByYourBrand.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/SAPriJRQxtI/AAAAAAAAARk/Rc1XGtGbWN0/s320/StandByYourBrand.jpg" alt="" id="BLOGGER_PHOTO_ID_5189250167497344722" border="0" /></a> <p class="MsoNormal">When in doubt, stand by your <span style="font-weight: bold;">Brand</span>!</p><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-55437039002582919302008-04-12T17:07:00.001-05:002008-04-14T18:15:32.880-05:00American Airlines schedule back to normal.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp0.blogger.com/_9C4YfPDrHTI/SAPkN5RQxsI/AAAAAAAAARc/iahmf9TTkas/s1600-h/AmericanAirlines2.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp0.blogger.com/_9C4YfPDrHTI/SAPkN5RQxsI/AAAAAAAAARc/iahmf9TTkas/s200/AmericanAirlines2.jpg" alt="" id="BLOGGER_PHOTO_ID_5189242123023599298" border="0" /></a>After displacing more than 250,000 passengers this week to re-inspect its fleet of MD-80's, American Airlines says that all flights are expected to return to normal. The cash cost to the airline is expected to top $3Million; the cost to the brand is expected to more than triple that. Customer ill will, passenger frustrations, and a common question <span style="font-style: italic;">"Why the hell hasn't the CEO [Gerard Arpey] said anything?"</span> still float about the media, newspapers, and blogs. The window of opportunity for American Airlines to react in a manner that upholds the brand promises put forth in their mission statement is quickly closing.<br /><br /><br />Mr. Arpey, your audience awaits.<br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i>A brand is the affirmation of your company’s differentiation from the competition. Arnold Creative is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-84146560947340673412008-04-11T09:00:00.002-05:002008-04-12T22:46:47.449-05:00REPOST: A showing of contrition & immediate action…<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style=""><repost>A fitting repost, in the wake of American Airlines' 250,000 stranded passengers. Originally posted February, 2007.<br /></repost></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style=""><br /></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style="">…from JetBlue</span><span style=""> </span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><br /><span style=""><o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><i style=""><span style="">Dear JetBlue Customers,</span></i><i style=""><span style=""> <o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/SAFWTpRQxpI/AAAAAAAAARE/Hg8nQlgBmG4/s1600-h/Neeleman.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/SAFWTpRQxpI/AAAAAAAAARE/Hg8nQlgBmG4/s320/Neeleman.jpg" alt="" id="BLOGGER_PHOTO_ID_5188523141203281554" border="0" /></a><i style=""><span style="">We are sorry and embarrassed. But most of all, we are deeply sorry.</span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">Last week was the worst operational week in JetBlue's seven year history. Following the severe</span></i><i style=""><span style=""> winter ice storm in the</span></i><i style=""><span style=""> Northeast, we subjected our customers to unacceptable delays, flight</span></i><i style=""><span style=""> cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of</span></i><i style=""><span style=""> aircraft,</span></i><i style=""><span style=""> and, more importantly, disrupted the movement of JetBlue's pilot and inflight</span></i><i style=""><span style=""> crewmembers who were depending on those planes to get them to the</span></i><i style=""><span style=""> airports where they were scheduled to serve you. With the busy President's Day weekend</span></i><i style=""><span style=""> upon us,</span></i><i style=""><span style=""> rebooking opportunities were</span></i><i style=""><span style=""> scarce and hold times at 1-800-JETBLUE were unacceptably long or not even</span></i><i style=""><span style=""> available, further hindering our recovery efforts.<o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">Words cannot express how truly</span></i><i style=""><span style=""> sorry we are for the anxiety, frustration and inconvenience th</span></i><i style=""><span style="">at we caused. This is especially saddening because JetBlue was</span></i><i style=""><span style=""> founded on the promise of bringing humanity back to air travel and making the</span></i><i style=""><span style=""> experience of flying</span></i><i style=""><span style=""> happier and easier for everyone who chooses to fly with us. We</span></i><i style=""><span style=""> know we failed to deliver on this promise last week.<o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">We are committed to you, our</span></i><i style=""><span style=""> valued customers, and are taking</span></i><i style=""><span style=""> immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.<o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">Most importantly, we have published the JetBlue Airways Customer Bill of Rights--our official commitment to you of how we will handle operational interruptions going forward--including details of compensation. I have a video message to share with you about this industry leading action.<o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">You deserved better--a lot better--from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.<o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: normal;"><i style=""><span style="">Sincerely,<o:p></o:p></span></i></p> <i style=""><span style="">David Neeleman<br />Founder and CEO<br />JetBlue Airways<br /><br /><span style="font-style: italic;"></span></span></i>Since original posting, David Neeleman was replaced by Dave Barger as CEO of JetBlue last October. He remains as non-executive Chairman of the Board. In addition,<a href="http://en.wikipedia.org/wiki/2008" title="2008"></a> Neeleman announced plans to launch a new domestic carrier in his native Brazil.<br /> <i style=""><span style=""><span style="font-style: italic;"></span><br /></span></i>--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i><b>Arnold Creative</b> is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency. A decade of experience has enabled Arnold Creative to hone the skills that have left our clients raving about our second-to-none level of service.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-4112137276894121422008-04-10T13:36:00.002-05:002008-04-12T19:06:57.589-05:00Irreversible Damage to American Airlines brand?<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp0.blogger.com/_9C4YfPDrHTI/SAFH2ZRQxnI/AAAAAAAAAQ0/QJ49WC7TzE8/s1600-h/AmericanAirlines4.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp0.blogger.com/_9C4YfPDrHTI/SAFH2ZRQxnI/AAAAAAAAAQ0/QJ49WC7TzE8/s320/AmericanAirlines4.jpg" alt="" id="BLOGGER_PHOTO_ID_5188507245529319026" border="0" /></a> <p class="MsoNormal">American Airlines terminals bare a striking resemblance to refugee camp.<span style=""> </span>250,000 passengers and over 1,000 flights have been cancelled this week due to voluntary safety inspection the MD-80 aircrafts in the American Airlines fleet.<span style=""> </span>The MD-80 is one of the oldest models of the company’s work horses and is responsible for the lion’s share of American Airlines’ daily flights.<span style=""> </span>The local television stations have been camped out at Chicago’s O’Hare International Airport; one of three main hubs for the airline.<span style=""> </span>One camera captured a portion of this passenger dialogue with an airline spokesperson:<span style=""> </span><i style="">“Don’t blame the FAA.<span style=""> </span>This is your fault; American Airlines is to blame.”</i><span style=""> </span></p> <p class="MsoNormal">Let’s take a page from JetBlue’s Customer Service playbook.<span style=""> </span>Remember when severe weather paralyzed New York’s JFK and LaGuardia airports in February of last year?<span style=""> </span>Headlines like <i style="">“Held Hostage on the Tarmac</i>” and <i style="">“Passengers Furious about being Abandoned”</i> were splashed across the nation’s newspapers. <span style=""> </span>Not long after the passengers had finally departed the airport (some on JetBlue planes, others on competitor’s planes thru tickets purchased by JetBlue) CEO David Neeleman used his personal blog and YouTube to issue an apology and outline organizational and operational changes being implemented at the startup carrier.</p> <p class="MsoNormal"><i style="">“Hi,”</i> he said, “<i style="">my name is Dave Neeleman, and I'm the <span style="">CEO</span> of <span style="">JetBlue</span>. <span style=""> </span>I'm here to serve you this evening…”</i></p> <p class="MsoNormal">In a very “hat-in-hand” manner, Neeleman used phrases like <i style="">“sorry”</i> and <i style="">“rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available”</i> and statements like <i style="">“We know we failed to deliver on this promise last week”</i> as he addressed customers and critics.<span style=""> </span>Acknowledging that his company failed, he reminded customers that the buck stopped with him and he was genuinely sorry.<span style=""> </span>He closed his message with:</p> <p class="MsoNormal"><i style="">“You deserved better--a lot better--from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.”<o:p></o:p></i></p> <p class="MsoNormal"><o:p></o:p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp3.blogger.com/_9C4YfPDrHTI/SAFHqJRQxmI/AAAAAAAAAQs/XLFJahSH84Y/s1600-h/AmericanAirlines1.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp3.blogger.com/_9C4YfPDrHTI/SAFHqJRQxmI/AAAAAAAAAQs/XLFJahSH84Y/s320/AmericanAirlines1.jpg" alt="" id="BLOGGER_PHOTO_ID_5188507035075921506" border="0" /></a></p> <p class="MsoNormal">According to their website, <i style="">“American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation...We are dedicated to making every flight you take with us something special.”<span style=""> </span></i>Broad generalities make for poor brand statements.<span style=""> </span>Remember – at the core, a brand is the affirmation of your company’s differentiation from the competition.<span style=""> </span>The question becomes whether American Airlines will be able to deliver a solution that will be satisfactory to the quarter-million customers who have been affected. The resolution of this incident will prove how dedicated American Airlines is to making every flight <span style="font-style: italic;">"something special."</span><br /></p> <br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><p><br /><i><b>Arnold Creative</b> is a dynamic, full service brand development firm steeped in the core competencies of a traditional integrated marketing firm and advertising agency. A decade of experience has enabled Arnold Creative to hone the skills that have left our clients raving about our second-to-none level of service.<br /></i></p><p><i><br />If your business is in need of strategic brand direction, please contact <a href="mailto:ryan@arnoldcreative.com?subject=Inquiry%20from%20The%20Ad%20Guy%20@%20Arnold%20Creative%20Blog">Ryan Arnold</a>.<br /></i><br /><br /><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-57199818188210013712008-04-09T06:41:00.002-05:002008-04-09T12:47:07.098-05:00The Ad Guy @ Arnold Creative blog reaches milestone.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp3.blogger.com/_9C4YfPDrHTI/R_0BEwGd1EI/AAAAAAAAAO8/a3inybyXoSs/s1600-h/UpUpUpUp.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp3.blogger.com/_9C4YfPDrHTI/R_0BEwGd1EI/AAAAAAAAAO8/a3inybyXoSs/s200/UpUpUpUp.jpg" alt="" id="BLOGGER_PHOTO_ID_5187303526943806530" border="0" /></a><br />Thanks to the subscribers and faithful readers of <span style="font-style: italic;">The Ad Guy @ Arnold Creative</span> blog for catapulting readership to the largest number in any single day: 504 unique pageviews on yesterday's posting on Absolut Vodka's controversial Latin American campaign.<br /><br />If you haven't done so already, please take a few moments to subscribe to the RSS feed of <span style="font-style: italic;">The Ad Guy @ Arnold Creative</span> blog by clicking the the orange RSS icon at the top right of the page.<br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /><p class="MsoNormal"><span style="line-height: 115%;font-family:&quot;;font-size:8;" ><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-31384320544728952262008-04-08T10:23:00.001-05:002008-04-08T12:34:02.976-05:00¿Viva La Revolucion? ¡Relajar América!<span style="font-style: italic;">“I have poured the remainder of my Absolut bottles down the sink,”</span> wrote one blogger.<span style=""> </span>Another blogger posted a YouTube video touting <span style="font-style: italic;">“Absolute Vodka's insult to Americans… Boycott and write to the company expressing your outrage!”<br /><br /></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp3.blogger.com/_9C4YfPDrHTI/R_usZVFRi1I/AAAAAAAAAOs/LllcIOBtILw/s1600-h/AbsolutOverblown.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://bp3.blogger.com/_9C4YfPDrHTI/R_usZVFRi1I/AAAAAAAAAOs/LllcIOBtILw/s320/AbsolutOverblown.jpg" alt="" id="BLOGGER_PHOTO_ID_5186928947003231058" border="0" /></a>Bowing to pressure, Absolut has pulled the ad and is “refocusing” efforts in the Latin American marketplace, specifically in Mexico.<span style=""> </span>The creative, early 19th century map showing chunks of the United States as a part of Mexico, has angered many American and Mexican consumers.<span style=""> </span>(<span style="font-style: italic;">*a note from the Historical Accuracy Department &amp; Wikipedia: the map used is historically accurate up until 1848 when the United States, under President James K. Polk, invaded Mexico and seized Mexico City after the Mexican government refused to acknowledge the United States’ annexation of Texas.</span>)<br /><br />Let’s put this into perspective, people.<span style=""> </span>Absolut Vodka is a Global brand.<span style=""> </span>Hence, they undertake marketing initiatives that are geared toward specific consumers located in various parts of the Globe.<span style=""> </span>In the case of this ad, it was part of an outdoor and print campaign in Mexico City, Cancun, and other larger Mexican cities.<span style=""> </span>This ad was not geared for the US General Market – it was placed in Mexico and targeted Mexican consumers.<span style=""> </span>When media outlets throughout the Texas, Arizona, New Mexico, and California caught wind, many tried to spin the ad as Absolut weighing in on immigration and citizenship reform.<span style=""> </span>Absolut released this statement on their website:<br /><br />“In no way was this meant to offend or disparage, nor does it advocate an altering of borders, nor does it lend support to any anti-American sentiment, nor does it reflect immigration issues."<br /><br />Recognize this advertisement for what it is:<span style=""> </span>another in the long list of clever advertising we’ve come to know and love from Absolut Vodka.<span style=""> </span>You can view a fine collection of Absolut Vodka ads (some less controversial than others) <a href="http://www.absolutad.com/"><span style="font-weight: bold;">here</span></a>.<span style=""> France's Pernod-Ricard is taking over Absolut Vodka, one of the world's top-selling spirits, after buying government owned Vin &amp; Spirir earlier this year.</span><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /><p class="MsoNormal"><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-26472142242803785362008-04-07T17:17:00.004-05:002008-04-07T17:32:15.033-05:00"Any damn fool can put on a deal...<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/R_qgmFFRiyI/AAAAAAAAAOU/iM8DXSYdYCU/s1600-h/DavidOgilvy2.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/R_qgmFFRiyI/AAAAAAAAAOU/iM8DXSYdYCU/s200/DavidOgilvy2.jpg" alt="" id="BLOGGER_PHOTO_ID_5186634496930319138" border="0" /></a><br /><span style="font-style: italic;">...</span><span style="line-height: 115%;font-family:&quot;;font-size:11;" ><span style="font-style: italic;">but it takes genius, </span><span style="font-weight: bold; font-style: italic;">faith </span><span style="font-style: italic;">and </span><span style="font-weight: bold; font-style: italic;">perseverance </span><span style="font-style: italic;">to create a </span><span style="font-weight: bold; font-style: italic;">brand</span><span style="font-style: italic;">."</span><br /><br />- David Ogilvy<br /></span><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /> <p class="MsoNormal"><span style="font-size: 8pt; line-height: 115%; font-family: &quot;Courier New&quot;;"><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-48717937354839456212008-04-04T06:48:00.001-05:002008-04-04T17:08:28.912-05:00Dr. Martin Luther King, Jr.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp1.blogger.com/_9C4YfPDrHTI/R_aiTFFRirI/AAAAAAAAANc/pUcmNdR_naE/s1600-h/MLK.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://bp1.blogger.com/_9C4YfPDrHTI/R_aiTFFRirI/AAAAAAAAANc/pUcmNdR_naE/s400/MLK.jpg" alt="" id="BLOGGER_PHOTO_ID_5185510469629217458" border="0" /></a><br /><p style="text-align: center; font-weight: bold; font-style: italic;" class="MsoNormal">"…live in a nation where they will not be judged by the color of their skin but by the content of their character."</p><p style="text-align: center; font-weight: bold; font-style: italic;" class="MsoNormal"><br /></p> <p style="text-align: center;" class="MsoNormal">Taken from Dr. Martin Luther King’s historic <span style="font-style: italic;">“I Have A Dream”</span> speech. Read the transcript in it's entirety and listen to a restored &amp; remastered recording of the speech <a href="http://www.americanrhetoric.com/speeches/mlkihaveadream.htm"><span style="font-weight: bold;">here</span></a>.<br /></p><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /><p class="MsoNormal"><span style="line-height: 115%;font-family:&quot;;font-size:8;" ><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-65084907232151392522008-04-02T12:15:00.006-05:002008-06-14T11:44:55.373-05:00Better Time Management Thru “The 80/20 Principle”<b style=""><i style="">The 80/20 Principle</i></b> is one of the most helpful of all concepts of time and life management.<span style=""> </span>It<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.amazon.com/gp/product/0385491743?ie=UTF8&amp;tag=thadguarcr-20&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=0385491743%22%3E%3Cimg%20border=%220%22%20src=%22215AGIqGFuL._SL160_.jpg%22%3E%3C/a%3E%3Cimg%20src=%22http://www.assoc-amazon.com/e/ir?t=thadguarcr-20&amp;l=as2&amp;o=1&amp;a=0385491743%22%20width=%221%22%20height=%221%22%20border=%220%22%20alt=%22%22%20style=%22border:none%20%21important;%20margin:0px%20%21important;%22%20/%3E"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/R_aJXVFRiqI/AAAAAAAAANU/_xSl8Hh8Ggk/s200/8020Principle1.jpg" alt="" id="BLOGGER_PHOTO_ID_5185483054852967074" border="0" /></a> is also called the <i style="">Pareto Principle </i>after its founder, the Italian economist Vilfredo Pareto, who first wrote about it in 1895. Pareto noticed that people in his society seemed to divide naturally into what he called the <i style="">“vital few”</i> - the top 20% in terms of money and influence - and the <i style="">“trivial many” </i>- the bottom 80%. <p class="MsoNormal">The techniques described in the Richard Koch’s book, <i style="">“The 80/20 Principle</i>,” have most greatly impacted my time management skills.<span style=""> </span>I’ve read that <i style="">“Time Management is life management” </i>in several places.<span style=""> </span>For me, time management is really the ability taking control over the sequence of events. Time management is control over what has to be done next.<span style=""> </span>My ability to choose between the important and the unimportant tasks is the key determinant of my success in life and work. </p> <p class="MsoNormal">Effective, productive people discipline themselves to start on the most important task that; they force themselves to “man up” and push through it.<span style=""> </span><span style=""> </span>As a result, they accomplish vastly more than the average person and are much happier as a result.<span style=""> </span>Try to adopt this technique as your way of working as well.</p> <p class="MsoNormal">Here’s how I did it:<span style=""> </span>First, make a list of all the key goals, activities, projects and responsibilities in your life today.<span style=""> </span>Next, use a litmus test:<span style=""> </span>which of them are, or could be, in the top 10 percent or 20 percent of tasks that represent, or could represent, 80 percent or 90 percent of your results?<span style=""> </span>Finally, shoulder down and plow through it!</p> Read more about The 80/20 Principle and how you can put the principles into practice <a href="http://www.the8020principle.com/"><span style="font-weight: bold;">here</span></a>.<br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /><p class="MsoNormal"><span style="line-height: 115%;"><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-4412094038135919632008-04-01T03:30:00.001-05:002008-04-04T14:38:21.864-05:00April Fool's Day.<p class="MsoNormal">Taco Bell purchases the naming rights to The Liberty Bell, the Alabama state legislature had voted to change the value of the mathematical constant pi from 3.14159 to the 'Biblical value' of 3.0, and the Eifel Tower moves to Euro Disney; just a few of the 100 Top April Fool’s Day pranks according to the Museum of Hoaxes.<span style=""> </span></p> <p class="MsoNormal">Read about these and the other 97 pranks <a href="http://www.museumofhoaxes.com/hoax/aprilfool/"><span style="font-weight: bold;">here</span></a>.</p><br /><br /><br />--<br />---<br />Ryan Arnold<br />www.arnoldcreative.com<br /><br /> <p class="MsoNormal"><span style="font-size: 8pt; line-height: 115%; font-family: &quot;Courier New&quot;;"><script src="http://www.google-analytics.com/urchin.js" type="text/javascript"><br /></script><br /><script type="text/javascript">_uacct = "UA-3904571-3";<br />urchinTracker();<br /></script><o:p></o:p></span></p><div class="blogger-post-footer">www.arnoldcreative.com</div>-http://www.blogger.com/profile/08724294942100730165noreply@blogger.comtag:blogger.com,1999:blog-8438432762901516213.post-5835533550716676852008-03-31T09:03:00.002-05:002008-04-11T13:28:24.391-05:0011 Questions with "Agent of Epiphany" Melissa Pierce.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://bp2.blogger.com/_9C4YfPDrHTI/R_2g2gGd1II/AAAAAAAAAPc/J_kJ0cx8WlI/s1600-h/11QuestionsWith-MelissaPierce.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://bp2.blogger.com/_9C4YfPDrHTI/R_2g2gGd1II/AAAAAAAAAPc/J_kJ0cx8WlI/s200/11QuestionsWith-MelissaPierce.jpg" alt="" id="BLOGGER_PHOTO_ID_5187479203991114882" border="0" /></a>Definitely not a <span style="font-style: italic;">“Career Coach”</span> and certainly not a Counselor, <span style="font-weight: bold;">Melissa Pierce</span> is a cross between the admired colleague, who is the expert in their field, and the loyal friend you can go to when you need a dose of reality.<span style=""> </span>I met Melissa Pierce in Chicago last Fall.<span style=""> </span>Sardonically irreverent and sometimes painfully direct, she has guided hundreds of people along a path of personal and professional growth.<span style=""> </span>Melissa Pierce’s clients represent a cross section of the business world; spanning Main Street to Wall Street, from the rank-and-file to the most senior executives.<span style=""> </span>So, what’s the common thread connecting each of her clients?<span style=""> </span>They each consider themselves to be a <i style="">Creative</i>, and <i style="">Creatives</i> can be the people most in need of guidance. <p class="MsoListParagraphCxSpMiddle"><o:p> </o:p></p> <p class="MsoListParagraphCxSpMiddle"><i style="">ARNOLD CREATIVE:<span style=""> </span>Okay Melissa, I’ve been dying to pick your brain.<span style=""> </span>You are very direct and to-the-point.<span style=""> </span>You’re sarcastic, but in a way that Creatives can appreciate.<span style=""> </span>Let’s start off</i><i style=""> easy - what is a Career Coach?<o:p></o:p></i></p> <p class="MsoListParagraphCxSpMiddle"><o:p> </o:p></p> <p class="MsoListParagraphCxSpLast">MELISSA PIERCE:<span style=""> </span>Really, I have no idea what a <i style="">Career Coach</i> is.<span style=""> </span>It sounds like someone who wears a suit and helps people find a bigger cubical.<span style=""> </span>Now, if you'd asked, “<i style="">Melissa, what do you do?”</i><span style=""> </span>I would've told you that I help creative people get their shit together, follow their dreams, and inspire themselves to stay that way.<span style=""> </span>I prefer the term “life coach” because a person’s career, although important, is just this little part of the whole of our lives.<span style=""> </span>In fact, as long as we're talking what I prefer as my title, let's go with “Agent of Epiphany” it sounds sneaky <i style="">and</i> inspiring.<span style=""> </span>Don't you think?</p>