The Yarn and Fiber Company Customer Feedback

Ophélie - Montreal, Canada

2009-11-11T11:43:00.001-05:00

I just had to say that your Project Kits section is a great idea! I love that you've put the yarns, needles and patterns together, showing full-project prices, but that we can still modify the quantities and colours!

You have a great shop. I'm looking forward to my next order with you.

Ophélie

Ariane - Quebec, Canada

2009-11-11T11:40:00.000-05:00

Thank you very much for keeping me up to date! It is really appreciated! It shows that you have a great customer service!

Thank you,

Ariane

Jessika - New Mexico

2009-11-11T11:38:00.000-05:00

Another excellent transaction! Immediate shipment, great stock of products, amazing prices .... everything was perfect!!

Thanks!

Jessika

Judy - Beverly Hills, CA

2009-09-09T20:04:00.000-04:00

I just wanted to thank you very much for your shipment to me. I was thrilled that you were able to find the exact dye lot for my yarn that I requested. I've actually never had that happen before. I will be ordering a lot more yarn from your company and urge my friends to do so, also.

Judy

Jane - Wisconsin

2009-09-04T09:11:00.001-04:00

I ordered yarn at 5:27 am Saturday, July 25, 2009. Somehow, through some kind of magic, I received this yarn on Monday, July 27, 2009 in Madison Wisconsin before 11:30 am. How was this possible? I think it defies the law of physics. The only way I can explain this speed is you finally perfected the transporter from Star Trek.

Anyway, thanks for the most unbelievably fast delivery ever. I am still shaking my head.

Susan - Virginia

2009-08-22T16:36:00.000-04:00

I just wanted to THANK YOU again for sending me the three skeins of DIC Smooshy in In Vino Veritas in the spring of 2008. I started the Jeanie shawl in April 2008 and finally finished it just recently. I've posted photos on Ravelry (sjanova) at all stages of the process. I really enjoyed the pattern and definitely enjoyed the yarn. Thank you again for finding three that were so close in color.

Susan

Ashleigh - Pennsylvania

2008-12-10T15:03:00.000-05:00

I just want to say "Thank you" to everyone at The Yarn and Fiber Company. The one issue I had, which I believe had to do with PayPal was resolved quickly. Every order I have received, it has been in a timely manner, and have been 100% satisfied with each order. The quality of yarn the company provides, and the fast customer service has definitely made me a loyal customer. I make hats, and since discovering your website, I have been much more pleased with the outcome and quality, and cannot wait for family and friends to open their Christmas gifts from me.

Krista - Canada

2008-09-30T12:05:00.000-04:00

I just wanted to send a short note to say THANK YOU for stocking Cascade 220, and at such a great price. I can't get it locally, and even online I find it difficult to find shops that stock more than a few colours and will ship to Canada.

I've placed five or six orders with your shop over the past several months and will definitely be placing more in the future.

Thanks again
Krista

Jenna - Ohio

2008-08-27T14:43:00.002-04:00

Just wanted to write a quick note of thanks for a quick response and personal email. It is rare these days to receive kind and helpful emails when contacting customer service departments and I wanted to make sure that it did not go unnoticed.

Thanks again... I will definitely purchase from your company again!

Lorraine - MA

2008-08-21T17:30:00.000-04:00

Just the other day I ordered 4 balls of Mandarin petit yarn from you. Before I found your web site, I had tried to purchase this yarn in many different places in my area, but none of them carried it. I was thrilled to finally find your website and immediately placed my order.

Much to my surprise, I already received my order.

Thanks so much for the great service. Also, your website is very easy to navigate and place an order.

You can be sure your website will become one of my "favorites!"

Caroline - UK

2008-08-07T10:51:00.000-04:00

Huge thanks to all of you for your fantastic customer service...I placed my order on 29th of July and it arrived this morning (4th of August)...how many thousands of miles has that travelled in such a short space of time. I was thinking it might arrive towards the end of August, and it arrived today.

THANK YOU THANK YOU THANK YOU.

I will most definitely order from you again.

Thank you, Caroline

Renate - Germany

2008-07-28T12:19:00.001-04:00

I'm very happy!! It was the first time I visited your shop and I ordered Noro Yarn. The colors are wonderful ant the price too, and it took only one week until I got my parcel here in Germany.

It will not be the last time I buy from your shop!

Best wishes,

Renate - Germany

Matilda - Sweden

2008-07-28T12:16:00.001-04:00

I just went to the Y&FC website to see where I could send feedback, and was surprised to see that the latest blog post contained almost exactly what I had planned to say, only I'm not in Australia (despite my name)...

Today, I picked up the yarn I ordered last Wednesday - five days from the US to Sweden, and with free shipping, that can't be beat!

The yarn looks great, too, and I can't wait to start knitting with it. I will definitely be back the next time I want a yarn that is not available where I live!

Thank you!

Matilda in Sweden

Amy - Australia

2008-07-22T18:23:00.000-04:00

I could not believe my eyes when I went out to the mailbox this morning and found my yarn waiting for me ... it made it here to Australia in only five working days!

I've ordered yarn from Australian retailers that has taken longer to reach me and, given that the shipping was free, I didn't expect such a fast delivery.

The yarn itself itself is gorgeous and, like many other brands, not available here. I will certainly be making more purchases from your store, and recommending you to other knitters I know.

Now I'm just itching to get started on the knitting!

Sharon - California

2008-05-27T20:53:00.001-04:00

I placed an order on May 21 from CA and I had the order on May 27, holiday and all!!

Absolutely fabulous service and great prices, plus FREE shipping. I will definitely do business with this company again. They have great selections of products, very competitive prices and great service! Can't really ask for anything more of a company!

Sharon M. in CA

Claudia - Germany

2008-05-19T15:46:00.000-04:00

I was positively surprised that shipping to Germany went so fast! The yarn and patterns are wonderful and I am very satisfied with your wonderful shop. The best is your free shipping and I even hadn't to pay customs, so that I may affford another nice shopping tour in your shop.

Best greetings and thank you

Claudia

Marg - Australia

2008-05-06T21:43:00.000-04:00

I just wanted to say that I received my order last night - much faster than I expected, given it was free shipping and I'm on the other side of the world. Thank-you.

I'm very impressed with your prices, the quality of the yarn (which is not even available in Australia), your free international shipping (which makes a huge difference in total price) and your quick response to the one email query I had during the ordering process.

Natalie - New Zealand

2008-04-10T11:04:00.000-04:00

Hey ya

Apologies for the delay in contact. My wool arrived safe and sound last week and its absolutely lovely. Thank you so much for such awesome service and I look forward to being able to place another order in the near future :)

Thank you

Natalie

Carol - Indiana

2008-04-07T12:20:00.000-04:00

I just wanted to thank you for your excellent service.

Many of the items I ordered were on back order and you sent them promptly when the stock was in. I really appreciate the constant contact and great follow through.

I will be recommending your site to my fellow knitters.

Carol

Laura – France

2008-04-02T10:58:00.000-04:00

Hello Yarn and Fiber People – What a fantastic service!

The ordered wool arrived safely and the yarn was just like I was hoping it would be –sometimes pictures on the web are not quite color true, but it was just perfect.

I would like to mention also that the “no shipping costs” policy sets you apart and I mention your storewherever I can on ravelry and other knitting/crochet and textile art venues.

I am sure that I will be a returning customer again and again …

Cynthia - Mass

2008-03-29T00:36:00.000-04:00

Dear Jerry and friends at Yarn and Fiber,

My LeClerc Voyageur arrived today and I'm busy having fun. Thanks for all of your help, I will highly recommend your services to my friends in fiber.

Best wishes,

Cynthia

Karen - US

2008-03-28T18:09:00.000-04:00

Just wanted to thank you for the quick delivery, and your email in response to my question. The pointer re: alternating skeins was very helpful, too....there is considerable variation in the skeins, and I probably would have panicked had you not told me to expect it!

Thank you for an easy and fast transaction.....and please know that I heard about your sale on Ravelry, and hope you will continue to support them.

Best regards -

Karen

Jennifer - Canada

2008-03-25T09:46:00.000-04:00

Thanks so much! Y & F's customer service really sets you apart -- and I have recommended your company to all my knitting friends....

--Jennifer

Sonja - Canada

2008-03-18T18:51:00.001-04:00

Hello there!

I just wanted to let you know that I received my order today! I am so impressed by the incredibly fast service I received from you!

The yarn is just beautiful and perfect for my project!

Thanks so much for a great online transaction!

Kindest regards from a very satisfied customer!

Sonja (Canada)

Tiffany - Alabama

2008-03-14T20:06:00.001-04:00

I just wanted to say how great you guys are! I heard of your store on Ravelry and ordered some of the coveted Noro sock yarn. I placed my order in the middle of the night on a Tuesday (technically Wednesday) and you guys were so fabulous that you made sure my yarn arrived in time for my birthday on Saturday!! I don't get shipping that fast from my local stores.

By the way- love your selection, I will be ordering tons of yarn and fibers soon!

Thanks!

Tiffany in Alabama