Certified Association Executive

Blog Watchdog February 2009

2009-02-27T13:13:00.001-05:00

Welcome to the February 2009 edition of McKinley Marketing's Blog Watchdog (that's me) column. Remember you can get this column and articles from McKinley Marketing's talented consultants by subscribing to their newsletter .

As the global recession continues, association executives are learning to deal with its impact. This month's Blog Watchdog reveals what association professionals are thinking - and writing - about the economic downturn and its effect on both day-to-day and strategic decisions.

In addition to McKinley's report on the economic downturn's affect on associations , ASAE & The Center for Association Leadership released its Winter 2009 Impact Study (443 KB PDF download). This short blog post from the Great Ideas Conference highlights several practical ideas from a session about the study. ASAE & The Center has also created a section of their Web site devoted to helping association executives weather the ongoing financial turbulence.

In times like these, you might be tempted to see what kind of cash you can extract from customers at every turn. Bad idea. But, ensuring that members don't bail on you when they're attempting to complete an online purchase? Well, that's a grand idea! Web strategist David Gammel offers three tips to help you do just that.

Have you noticed a heightened focus on measuring things when the money gets tight? Jeff Cufaude writes about measures that matter and measures that don't. He points to a couple of interesting stories that may force you to re-think the difference between meaningful measures and meaningless measures.

As always, if you have feedback or a tip, e-mail B at BenMartinCAE dot com.

McKinley's Blog Watchdog October 2008

2008-10-24T13:17:00.002-04:00

Welcome to Blog Watchdog! As always, I must remind you that I'm a paid freelance writer for McKinley Marketing.

You have no doubt been inundated recently with horror stories about the economy and the fiscal future (and present) of our country. What's an association executive to do when faced with the question, "How does all this affect me and my association?" The October 2008 edition of McKinley Marketing's Blog Watchdog focuses on weathering the economic downturn. Read carefully and think about bookmarking them as part of your regular "must-read" list!

First up we hear from a relative newcomer to the community of association bloggers, Bruce Hammond. Sometimes, a tough economic period can be a sobering wake-up call for associations. Bruce recommends taking a step back from the crisis to evaluate products and services with a discriminating eye. Specifically, he suggests asking these questions: What are specific ways to bring in more non-dues revenue? What tactics might stretch our dues revenue further? Read the rest of his questions and more.

Associations that rely on donations are particularly vulnerable to the effects of an economic crisis. The theory goes that as disposable income decreases, donors will be less inclined to give to causes they might support in good times. Nonprofits need to be extra smart to meet their year-end fund raising goals. Not to fear! On the NTEN blog, Randy McCabe of M-Power shares five practical tactics that can help your foundation "do it right when the money's tight."

In another fascinating blog posting, a tenured association executive and blogging newbie has something to say about strategy during a down economy. Kerry Stackpole says don't panic and don't get distracted. "Stick to the knitting," he says. "Knowing where your organization excels, revisiting your core
competencies and making sure you are executing on plan are more
important than ever in difficult financial times." His recommendation is that staying focused gives you a better chance of weathering the storm.

Not satisfied with simply weathering the storm? Then let's rewind the clock and go back to August, when Kevin Holland offered up a few tips on how to increase revenue in a shrinking economy. In a nutshell: 1) Create tangible products that meet a member need, 2) Continue to spend your marketing budget, 3) Focus on membership retention efforts, 4) Create programs for niche audiences in your target market and 5) Experiment. This post is definitely worth reading in full.

As always, if you have feedback or a tip, e-mail bkmcae at gmail dot com.

Too cool to keep to myself

2008-10-22T19:38:00.001-04:00

Fail Whale o' Lantern
Originally uploaded by RealEstateZebra

Fail whale pumpkin carving.

Social media yields engaged members and even cash

2008-10-21T07:08:00.001-04:00

I was recently invited to write an article for the Avectra Institute newsletter. In case you missed it, here's my contribution.

There's a lot of talk about using social media as a means to engage members. And it's not just talk. If you read research from ASAE & The Center for Association Leadership (if you don't, you really should) you know these three facts:

that social media is a new and potent way to engage members,
that the extent to which a member is engaged in their membership association is tightly correlated to their likelihood to renew their membership and to talk to friends and colleagues about their association, and
that the number one way that members first learn about their membership association is from another member.

All of these are great reasons to embrace social media and can certainly stand on their own. But sometimes association leaders are looking for a more direct effect. And seriously, who can blame them? I mean, who doesn't want to see some honest-to-goodness cash flow in these challenging economic times? It can be done. Here's a case study from my association on how we used social media to get new attendees at our annual convention. And keep in mind, our convention was sited outside the state we represent and our members are Realtors (if you hadn't heard the real estate market is a little tough out there). In a nutshell, here's how we did it.

Personally invite members who use social media themselves. We keep watch for new bloggers within our constituency by subscribing to Google Alerts about our industry. When we learn of a new blog, we leave a comment, e-mail or call to ask them to come to our next major event.
Use social networking sites. About a year ago we set up a Facebook group for our membership. Over time, the group has grown to about 300 participants. We messaged everyone in our Facebook group to let them know about convention sessions that would be relevant to them, as people using social networking sites like Facebook. We also have a number of members using Twitter, and used that medium to spread the word about our convention. Through Twitter, we were actually able to recruit people who weren't in our target market to attend the convention, although it should be noted that credit for the recruiting should be assigned to volunteers who willingly recruited those non members to attend.
Give them stuff to do that screams social media. We invited a number of members to contribute to our convention blog, scheduled a conference session specifically for bloggers, and worked with volunteers to arrange an unofficial after-party for anyone who wanted to attend, regardless of whether they had registered for the convention. Two keynote addresses were delivered by authors who believe in the virtues of social media, and we even streamed Twitter posts tagged with a special keyword (which we announced in advance) into our convention website, so that anyone could publish to it from their cell phone or laptop. The same tag was used to tag photos of the convention uploaded by members to Flickr. And we immediately displayed the posts of any blog that linked to our convention website. The on-site internet cafe presented this dynamic conference website to all who approached.

Hard results? Well, how about 15-20 attendees who never would have thought about attending our convention before we started our social media initiative? Here's a Twitter post from a member who attended: "I am glad I am an agent in Virginia. The other associations should be jealous."

Think he'll come back to our association's events in the future or tell others about them? He already has.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Social technographics stats updated

2008-10-20T21:21:00.003-04:00

Hat tip to Frank Fortin for pointing to these new Social Technographics stats from Forrester, released today.

Short version: More people are doing interactive stuff online.

Discovered via comments-o-matic.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Ask the CAE: Using Twitter for text announcements

2008-10-20T07:18:00.000-04:00

I got this question from a reader the other day:

In addition to the paid gig, I am the president of a community based non profit - all volunteer of course! We use mailman for group emails...but I am looking for a similar platform for blast text messages for both the adults as well as the student constituents. I know I could set something up in Twitter but that is frankly a way more powerful technology than I need and it would overwhelm many of the adults who are still struggling with texting. I really am looking for one way technology to keep people updated on what the organization is doing. Can you recommend an easy technology that we could run with volunteers? And of course free is good...

Actually, dear reader, in this case, I think Twitter would be just fine for sending text based alerts to your constituents. It is free one-way texting, after all. I'd suggest that you ask them to sign up by using their cell phones (i.e. send 'follow org_name' to 40404).

Where you may encounter difficulty is when your constituents are already using Twitter, and they've turned off the SMS alerts because they're following more than a few people. (Or if they start using Twitter more extensively after signing up for your alerts and subsequently turn of SMS alerts.) But provided that they don't disable SMS alerts, I think Twitter should work just fine for you.

But if this sounds like too much to worry about, look into TextMarks. I've never used it, but they say you can send text alerts of up to 140 characters to a subscriber list for free. Opting in is easy; all you have to do is text a keyword to 41411. The ony catch: There are ads in the message footer.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Cool little thingie: Pingie.com forwards RSS to SMS

2008-10-18T10:56:00.001-04:00

You might think I'm crazy, but I actually find SMS to be less intrusive than e-mail. That's why after writing about TweetBeep this week, I decided to look around for a way to get filtered Twitter alerts by text message. I found Pingie.com, which is so gosh-darn simple (including the design), I just love it. It forwards RSS to SMS and only asks for three fields when you sign up: Cell number, email address and RSS feed.

So I went to search.twitter.com, picked up the RSS feeds for my important Twitter search queries (such as this one, plugged them into Pingie. The alerts usually arrive by SMS within 30 minutes, which is about as real time as you can get for the price (zero bones).

And of course you could use Pingie to get nearly instant updates from any kind of RSS feed.

Pingie.com: highly recommended.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Porn is less popular than social networking and other "social media is a fad" facts

2008-10-17T07:25:00.001-04:00

"Those of us with considerable real-world experience are often at an advantage relative to young people, who are comparative novices in the way the world works. The mistakes novices make come from a lack of experience. They overestimate mere fads, seeing revolution everywhere, and they make this kind of mistake a thousand times before they learn better. But in times of revolution the experienced among us make the opposite mistake. When real once-in-a-lifetime change comes along, we are at risk of regarding it as a fad." - Clay Shirky in Here Comes Everybody

In other words, I agree with Jeff.

Some other stats to help you make the case that social media is no fad:

The combined traffic on social networking sites is more than the combined traffic on porn sites (that's JUST SocNet sites, not social media sites) among 18-24 year-olds according to a 2007 article in Time Magazine.
The number of Google searches for "Facebook" overtook the number of searches for "porn" in early 2008.
YouTube hosts 100 million videos and is the #3 most trafficked site on the web. Ten hours of video are uploaded to YouTube every minute.
Wikipedia has 2.5 million entries in the English language alone.
Facebook is the #5 most trafficked site in the U.S. and more than eight out of 10 college students have an account.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Call for papers: Marketing & Membership Conference

2008-10-16T07:26:00.000-04:00

Just a quick note to let you know that the call for papers just opened for ASAE's Marketing & Membership Conference.

As chair of ASAE's Membership Section Council, I command you to submit a proposal.

Tagged: Association Management; Associations; CAE; Certified Association Executive

DMAW schedule update

2008-10-15T15:31:00.002-04:00

My session at DMAW tomorrow has been moved to 2:45 p.m. to accommodate another speaking engagement that I have tomorrow. 2:45 p.m. in the Statler B Room: That's where you can make some money.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Just leave a comment and you're blogging! Experimental: Comments-o-matic

2008-10-15T07:33:00.000-04:00

I made this: comments-o-matic blog
Originally uploaded by bkmcae

Here's something new that maybe you'll find useful. I know I do, because I made it.

Introducing associations comments-o-matic (aka c-o-m), a blog (and accompanying RSS feed) that compiles comments made all around the association blogging community into a single spot on the web. It's still in beta, okay?

Here's how it works. You leave a comment here on my blog, or on any of the 20 association blogs that are publishing a comments RSS feed, and within a few minutes to hours, it shows up at c-o-m. By reading c-o-m, you get a flavor of which are the most compelling conversations on association blogs (according to the wisdom of the crowd, at least).

Head over to c-o-m to give it a try. If you're an association community blogger who isn't on the list, there are instructions at c-o-m on how to get your comments added to the site. There are also instructions on how to get your blog's comments taken off the list, if for some strange reason you want that.

And big props to Scott Oser for sponsoring comments-o-matic.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Leadership in social media. It's more than just being first.

2008-10-14T07:36:00.001-04:00

I agree with Lindy. All associations should invest in social media. Here's why (get comfy, it's kind of a long story).

I've recently become aware of a pretty sizable association that has decided to hire a social media staff position. So far, so good: Right?

The trouble is, this association has a not insignificant segment of members that's waaaay out in front of the association as far as social media goes. So this segment of members, clearly intrigued by this current event, is chatting on the social web about it. They're all blogging, commenting, tweeting and so forth about the new position, second-guessing the particulars of the job description, evaluating the hiring practices at this association, scrutinizing the benefits, and on and so on.

The conversation has gotten so big that if you Google the name of the association that's hiring the for social media position and the title that this position has been given, what Google returns is not the job announcement (posted on an SEO turbo-charged national job board, by the way), but a page full of blog posts and tweets about the job. Many of those results are not favorable. And that's putting it lightly, in some cases.

So this association is in a catch-22. It will either have to ignore those posts and make its hire how they think they should hire, or it'll have to try to hire someone in line with the consensus of the socmed superstars (if one can even be ascertained) in order to placate them. After all, the person who gets this job will have to engage with the aforementioned socmed superstars.

So it's not enough that the eventual hire will eventually be scrutinized, but now the process by which the incumbent gets hired is also being dissected. Glad I'm not the hiring manager!

But wait, there's more! They've also created a bit of an image problem with prospective hires: The best candidates will do their research by Googling the position and will see all the chatter. This may excite some prospects, but if it were me looking at it, I'd be very cautious.

Two lessons here:

Even if you think your members aren't hip to social media, it wouldn't be a bad idea to develop your expertise now and become a leader to your members, not a follower. To the extent possible, wouldn't you rather be out ahead of your membership on social media? If this association had made a commitment to it a year or more ago, they would not find themselves in this situation now. This isn't just a matter of being out in front. As this episode shows, failing to be a social media leader can actually put your association into a strategically disadvantaged position.
If your membership is already socmed savvy, be extra smart about how you hire a social media staff position. You might consider an unconventional hiring process for the position, or just seek out the right person secretly and just announce the hire.

Is there still time for associations to get out in front of their members on social media? For most associations, the answer is yes. How much longer will it last? Not much longer is my guess.

Tags: Association Management; Associations; CAE; Certified Association Executive

TweetBeep falls somewhere between useful and annoying

2008-10-13T07:20:00.000-04:00

Here's a service that will search Twitter and e-mail alerts to you. Pretty cool for getting alerts on tweets about your company or conference when you're out and about. Since search.twitter.com only sends alerts by RSS, this gives TweetBeep a slight edge on urgent delivery.

TweetBeep also (and this is VERY cool) follows all of those shortened URLs on Twitter and alerts you whenever someone tweets a link to your website or blog. Until now, when URLs were shortened by TinyURL or Is.Gd, there was no way to accurately search for the mention of your company's URLs. At least, I'd never heard of a way to do this.

But part of the allure of Twitter and RSS alerts is less e-mail. So for me, TweetBeep is a borderline tool.

Tagged: Association Management; Associations; CAE; Certified Association Executive

See me in DC this Thursday for some social media marketing mayhem

2008-10-11T22:13:00.004-04:00

Scott Oser has put together a lineup for DMAW's Sixth Annual Association Day that can only be described as social media marketing mayhem. There's still time to register for Thursday's event at the Capital Hilton.

At 9:45 a.m. I'll be presenting a session called Conference versus Unconference that I swear will be more interesting than that title (I assume full responsibility for its suckiness). In my session, you'll hear about my real-world experience organizing and promoting not one, but two unconferences, and how the tactics I used were, well... Let's just say I'd never done THAT before! Plus, I'll explain how I took what I learned from recruiting people to attend an unconference and applied it to recruiting members to a more *ahem* conventional conference. I'll be sharing some cool, cheap, and creative stuff in my presentation and I'll leave plenty of time for Q&A.

Of course, DMAW has done me no favors in scheduling my session opposite two others that I'd like to attend if I weren't presenting. One is led by the Social Fishes (Lindy & Maddie) and the other by Kevin Whorton. I hope you'll come to mine, at least for a little while.

Here's my differentiation strategy: I won't use nearly as many big words as Whorton, and I'm sure that will be appreciated by those who aren't yet fully caffienated at 9:45 a.m. As for the Social Fishes, well, I'll just have to resort to bribery. These are tough economic times, or so I have read. I'll do a re-run of this gimmick I pulled at the first ASAE Technology Conference. Be the first to ask the question during my session and get paid like Misty did!

Unfortunately, I can't stick around for the whole meeting, but I hope to see you on Thursday!

Tagged: Association Management; Associations; CAE; Certified Association Executive

If you build it, they will come Vs. If I don't build it, what will they come to?

2008-10-09T21:08:00.003-04:00

I got this question from a friend a few days ago...

Any suggestions about where to find info about external social networking started by members VS. by staff? I think you set up a facebook page for your members, right? Are you the administrator or members? Seems like if it’s not allowed to be organic that it misses the point vs. if you build it they will come.

I have experience on both sides of this and would advise that you not completely cede administrator rights to your SNS to members. It isn't a bad idea to delegate to members some control over the SNSs you set up. After all, when you give members some ownership over the SNS, they'll be more likely to encourage their colleagues to join. But you want to position your association as the administrator. If you're looking at Facebook, I recommend starting a "Facebook Fan Page" instead of a group, and titling it something like "Our Association Name (official)".

UPDATED 10/17/2008: In the comments on this post, Lindy points out:

Messages from Groups go to the Facebook inbox and trigger an e-mail alert to group members' real inbox. [Fan Page] Updates go into a magical mystery Facebook tab that few people ever visit...and no e-mail alert.

This is a huge drawback to Fan Pages. [end update]

And I wouldn't recommend that you wait around for members to start an SNS presence for you, or request that they do so. I believe your association will want to be the one who starts it in order to reap the benefits of being the initiator.

Of course, if you've already got SNSs in your industry that were started by others, you definitely should join them, participate, and conduct yourself as if you were a guest in someone else's home.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Coming soon to an association conference near you

2008-10-08T22:21:00.002-04:00

I have it from a reliable source that the one person association executives need to hear from more than anyone else in the world right now will be speaking at an upcoming association-related conference. I'm not saying who it is or which conference it is, but watch for an announcement soon. I'll update here as soon as the news goes public.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Book review: Designing Your Future: Key Trends, Challenges, and Choices Facing Association and Nonprofit Leaders

2008-10-06T20:58:00.002-04:00

ASAE & The Center for Association Leadership’s latest environmental scan was released last month at their annual meeting. This installment of ASAE’s environmental scanning process (new scans are released every three years or so), entitled Designing Your Future (DYF) was conducted by Fast Future, led by Rohit Talwar, a leading futurist.

How does it compare to previous installments? Well, for starters, this new one is much more thorough than the previous, Mapping the Future of Your Association (MFYA). Weighing in at over 200 pages, it’s a bit more than double the length of MFYA, if I recall correctly.
Like MFYA, it neatly categorizes environmental trends into 10 memorable soundbyte-esque “Key Strategic Challenges”:

1. What’s your leadership paradigm—envisioning tomorrow’s association
2. What’s plan B—adapting to a new economic landscape
3. Who’s driving the talent agenda—recruiting and preparing tomorrow’s labor force
4. Who’s the customer—serving an aging, multi-generational and ethnically diverse workforce
5. How do you connect your community—tapping the potential of social networks
6. Where’s the money—responding to shifting patterns of income and wealth
7. How can you exploit new business models—staying responsive and solvent
8. What’s your consumption footprint—facing up to energy and environmental pressures
9. How sustainable are you—managing ethics, transparency accountability and responsibility
10. What’s next on the radar—embedding environmental scanning, scenario planning and what-if thinking

Each of the strategic challenges also offers a few paragraphs worth of narrative describing it in more depth along with a case study from a real-life association situation and key questions to be used in examining the challenge with your association’s staff and board.
Compare this to the eight super trends in MFYA:

• Demassifiation The mass market is breaking into smaller pieces, as differences in lifestyles, preferences, and priorities further segment the U.S. population. Customers—members and prospective members alike—in these smaller, more specialized, groups are interested in focused efforts to meet their needs, not in a one size-fits-all package of association products and services.

• Unbundling Increased competition is pressuring associations to offer their products and services a la carte rather than as an organized package. Traditional association value propositions—such as fellowship, personal and professional growth, and mutual assistance—must be delivered via specialized, targeted vehicles (the Web, for example).

• Scrimping Economically, members—and their employers—are looking for a greater return on their investment in association membership. As unbundling occurs, the risk grows that the association value package will lose its overall appeal.

• Wave 3.1 Alvin Toffler’s “Third Wave” concept—the shift from industrial societies to information-based societies—is well underway in Western countries. Information is becoming a profitless commodity. The competitive advantage lies in enriching professional development, learning, connectivity, and life itself through knowledge.

• Virtualization A highly mobile society has led to the disintegration of traditional neighborhoods and communities, straining personal relationships, and enhancing the appeal of Web-based “virtual” experiences as a form of fellowship. To maintain their traditional strength as community builders, associations must serve a growing appetite for virtual connections while continuing to offer personal experiences.

• Cyber-Mobbing The channels of political influence are broadening to include digital broadcast media that offer specialized forums for political discussion and Web-based communities that practice “swarm advocacy” and “smart mobbing.” To attract support for their positions in this crowded public arena—and to gain the attention of elected officials, regulators, and agencies—associations must develop a creative, multi-pronged, and Web-savvy approach to advocacy.

• Scrutiny Both special-interest legislation and litigation are on the rise, and local, state, and federal laws are introducing more aggressive oversight of association activities. As a result, associations must operate transparently, most notably in the areas of governance, advocacy, and political activity.

• Counter-Americanism The long-standing dominance of American styles, values, products, and business practices is diminishing with the rise of nationalistic and regionalistic politics (especially in Asia and Europe) and of disagreements with U.S. foreign policy. To operate globally, associations must develop localized models of association culture, governance, politics, and operations.

And that’s all you get about the eight super trends from MFYA. Pretty paltry compared to the latest installment.

DYF also offers tools to help associations make decisions based on the scan’s findings, and in-depth analysis of each of the 50 key trends cited, including a boatload of URLs you can follow to read source materials about the trends. Finally, there are a number of helpful suggestions for how association execs can get started on implementing strategies based on what they learn in DYF.

There's also an interactive web-based trends database that debuted at ASAE & The Center's Annual Meeting, which I cannot locate online right now, but will update this post when I find it.

All in all, this scan stands head and shoulders above MFYA. At $69.95 (and only $54.95 for ASAE members, if I recall correctly) it’s a bargain. This is probably not a document you’ll turn to over and over, but it would definitely come in handy for staff and board planning exercises.

Simply put, if you need an environmental scan focused on the association industry, get this book!

Tagged: Association Management; Associations; CAE; Certified Association Executive

Clever programming for "Always display images" and a poor man's hack

2008-10-02T13:02:00.001-04:00

Eventful Programming
Originally uploaded by bkmcae

I'm not a heavy Eventful user, but I have an account and recently opened an e-mail from them to add my location. As usual, when I opened this message in GMail, it automatically suppressed the images. Automatic image suppression is a privacy measure, intended to keep spammers from knowing that you've opened their e-mail. Eventful has done a clever bit of coding provide a more customized message to viewers to inform them that they are "missing something exciting" by not allowing images and gives instructions on how to turn them on. And they've also programmed the e-mail so that it knows I'm reading it in GMail. After seeing this, you can be sure I clicked "Always display images from events@eventful.com."

Getting your users to always allow images from you is a good way to draw them into further engagement with your communications and also can help give your open rate a boost (not that the open rate is all that important when compared with the click through rate and your funnel).

You should know that there's a poor man's way to do this with most e-mail broadcast software. It's not nearly as sophisticated as what Eventful has done, but I'll be trying it...

Most e-mail broadcast software will allow you to insert an alternate text attribute into your image metadata. If the images in your email are suppressed, (in many cases) the alternate text will display instead. So here's what you could do. Simply enter into the alt text attribute something like "Hey, you can't see this neato image we made JUST for this e-mail! If you're reading this, allow automatic download of images from our e-mail address and you'll have 7 years of good luck!"

Tagged: Association Management; Associations; CAE; Certified Association Executive

Happy 10th Birthday, Google!

2008-10-01T21:46:00.001-04:00

Check out this birthday tribute. I wonder what the next 10 years will hold? It'll be tough to top these first 10!

Tagged: Association Management; Associations; CAE; Certified Association Executive

Super SocMed stat

2008-09-30T22:25:00.001-04:00

VAR08 peaked at #8 on search.twitter.com
Originally uploaded by bkmcae

I knew the volume of tweets about our recent annual convention would be pretty high, but I never expected to have our convention's twitter tag show up at number eight on the top trending topics at search.twitter.com. Lo and behold! Click on the photo for the evidence! Thanks goes to the VAR members who mashed those little keys on their smartphones.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Do social media or die

2008-09-27T17:50:00.002-04:00

Yes, that post title is mostly for effect, but it's not too far off...

According to a new study, 93% of Americans want companies to use social media to communicate with them. It stands to reason that they would expect the same of their associations.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Blog Watchdog September 2008

2008-09-26T15:34:00.001-04:00

Welcome to the latest edition of the Blog Watchdog. I feel the need to say this: I'm a paid freelance marketer for McKinley Marketing.

A little humor can create great marketing. And humor makes the work day fun, don't you think? Recently it was discovered that there's a glitch in the video game Tiger Woods PGA Tour 2008 that allows Tiger to walk onto a lake and hit a shot off the water. It was captured on video, posted to YouTube and went viral - becoming the Internet phenomenon known as The Jesus Shot. An ordinary company might do the safe thing and quietly release a patch to those who bought the game, putting the issue to bed. But not EA Sports. Check out what they did instead.

If you work for a - shall we say - mature organization, you likely have black and white photos of early conventions on the walls of your offices and a bushel full of traditions that your association honors year in and year out. While those rituals sometimes serve as a distraction from your organization's real purpose, sometimes they provide the link that is sometimes missing to get members truly connected to our associations: emotion. This recent post from Church of the Customer will get you thinking differently about some of the traditions at your association.

Engaging members through social media is clearly a hot topic. Decision to Join shows us that engagement increases the likelihood of renewal and increases net promoter score. Many environmental scans indicate that social media is increasingly an acceptable replacement for, and facilitator of, traditional member engagement. How associations effectively use social media is a little bit art and a little bit science, and fortunately there are more and more associations stepping forward with lessons learned by experience. Here's a nice summary of things associations have tried that worked, and a few that didn't go as planned, presented at ASAE & The Center's Annual Meeting in the Member to Member blog.

Sure, the Blog Watchdog is a great way to keep abreast of what's being talked about in the blogosphere, but maybe you want to follow some more blogs all on your own. After all, with over 200 million blogs and only a handful of citations per issue of McKinley Matters, it'll take us 4.2 million years to cover them all. For marketing, advertising and PR blogs, you should definitely know about the Ad Age Power 150. And for a more international flair on the same topics, check out a list of influential blogs compiled by Spotlight Ideas in the UK.

As always, if you have feedback or a tip, e-mail bkmcae at gmail dot com.

2008-09-23T21:58:00.001-04:00

Get this widget!

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Tagged: Association Management; Associations; CAE; Certified Association Executive

Some people stink at blogging: Managing a multi-author blog

2008-09-22T21:33:00.004-04:00

Caron Mason says the folks contributing to her association's multi-author blog don't really get it. They aren't receiving comments, they want her to republish old magazine articles, and they've given her some off-the-wall suggestions that she won't share. Sadface. I'd really like to hear these unusual suggestions.

Organizing a multi-author blog (MAB) is not totally unlike writing your own blog, but it does present some very different problems. Here are some of them and potential solutions.

First, be careful who blogs for you. Let's face it: Some people just shouldn't blog. Here's a warning sign: People who ask to write for your blog. Usually the ones who ask if they can blog for you are precisely the wrong people. I've had the most success asking established bloggers to join our association's MAB. People who write for magazines, journals and newspapers aren't necessarily good bloggers, you should know. I've found the the ones who ask to write usually wind up doing one of three things:

Writing one or two posts and then fizzling out.
Writing bad posts, requiring me to edit them (sometimes extensively).
Writing inappropriate or really boring stuff.

Here's another tough thing to manage on a MAB: Different voices. Personally, I've found it's a bit more difficult to fully engage with a multi-author blog than a single voice. I leave fewer comments on MABs, find myself opening their feeds last, etc. The folks who run Engadget, the A-List personal electronics blog, understands this and so has a lengthy document describing the blog's voice that all authors (mostly paid authors, by the way, as I understand it) are expected to adhere to. I'm sure there are several others that have a voice standard.

But even if you had managed to create a discernable voice for your association's blog, and even if you had documented how it was to be implemented, could you realistically expect unpaid volunteers to abide by it? And since blogging is often considered a raw and personal form of expression, imposing editorial or voice standards on those you've recruited can be a real turn-off to some bloggers. I've experienced this first-hand.

What to do? I've seen a few good approaches to overcoming this problem:

Create a visual voice. Ensure all posts are formatted in the same font, all posts use the same paragraph styles, blockquotes, imagery, headings, etc. This is less of an imposition on your authors and creates a certain consistency, even if the authors have different writing styles.
Limit authors to staff or paid freelance bloggers. With compensation comes cooperation on style and voice standards.
Feed your bloggers stories that are likely to elicit a response. I'll be the first to admit I have very little idea on what kinds of posts will get comments, and why others get zip. (Compare these two. What's up with that?) But I know better than a newbie. You too will get a sense of what gets comments, what what doesn't, even if you're only right part of the time.
Keep your bloggers connected to what's going on with the blog (i.e. stats, what's getting the most comments, new bloggers, blog initiatives) and they'll feel more connected. (I'm doing a terrible job of this on my association's MAB right now, so do as I say, not as I do, alright?)

Also, generating interest in a blog requires other kinds of communication. E-mail, newsletters, magazine, face to face, etc. Make sure you're cross promoting your blog.

And don't be afraid to try comment contests. For example, all comments received in September are thrown into a fishbowl and the one drawn out wins a fancy paperweight emblzoned with a fancy logo.

Finally, remember that comments are a good bellweather for how successful your blog is, but pageviews, time on site and other statistics are just as revealing, if not moreso. Don't judge your lack of success on comments alone.

Tagged: Association Management; Associations; CAE; Certified Association Executive

Avast! It be international talk like a pirate day.

2008-09-19T12:39:00.002-04:00

A-weigh the anchor and man the cannon! All hope abandon, ye who enter here. It be the one day of the year to shoulder a parrot, keelhaul a scoundrel and dust off ye buccaneer-speak. Yes, it be international talk like a pirate day. Aaarrrrr.

Tagged: Association Management; Associations; CAE; Certified Association Executive