Nettica Updates

Mail Services back online

2008-04-24T08:43:00.001-07:00

Mail Services are back online. Multiple hardware failures on our primary systems required us to switch to our backup infrastructure.

If you are a hosted email customer and are missing email, rest assured it will be restored shortly. If you begin experiencing duplicate emails, simply login to webmail and clear your inbox by clicking on Manage Folders, and then clicking on the trashcan to the right of the the Inbox folder.

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Mail Service Outage

2008-04-24T01:27:00.001-07:00

At about 12:35 AM PT we lost a hard drive in the array supporting our mail services. The system is currently rebuilding to a hot spare and should be available again within an hour. We are very sorry for this inconvenience. Stay tuned here for additional updates.

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Website performance improvement

2007-06-05T22:41:00.000-07:00

Large bulk DNS customers will notice much faster login times thanks for a handful of performance improvements. All customers will feel some benefit from this, although the performance increase will be most dramatic for customers with more than 500 domains.

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Nettica DNS Manager Update

2007-04-24T13:10:00.000-07:00

We've updated the Nettica DNS Manager to fix a problem with the service refresh. We recommend all customers using the Nettica DNS Manager to update to this new version. Please uninstall the old client before installing the new one. Your settings will be preserved between installations. If you have any questions or problems please contact support.

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Group Management Updates

2007-03-26T21:18:00.000-07:00

Based on customer requests we've added the ability to copy templates between groups, as well as create a new Group/Template based on an existing template. All of this can be found in the bulk DNS management pages. You may also notice a few look-and-feel updates that are small but nice usability enhancements. If you have any problems using the new features please don't hesitate to contact support.

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Bulk DNS API Update

2007-03-26T21:13:00.000-07:00

We're happy to announce the addition of new functionality to our Nettica Bulk DNS API. You can now programmatically apply templates to domains. This allows for quick and easy domain setup, especially for PHP developers needing a quick and easy solution for domain setup. Please feel free to contact support if you have any questions or problems using the new method.

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Customer Alert : Spoofed emails containing a trojan

2007-02-19T23:12:00.000-08:00

A number of our customers have reported receiving email with the subject "Hosting Regular Security Maintenance" purportedly from "Nettica Inc." containing an attachment "safeguard.php" with instructions to put this file in the root of your web server. This email is NOT from Nettica. The attachment is a trojan and the spammers are using social engineering to infect your servers. Do NOT install the file. Instead, send us the email as an attachment to support@nettica.com so that we may review the headers and take the appropriate measures. If you have any questions or concerns please contact support.

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DDOS Attack Resolved

2006-11-28T10:13:00.000-08:00

DNS1 and DNS2 are now back to normal. Maintenance has been performed and all recently added zones on DNS2 have been updated including the off-network masters from our secondary customers. If you are having issues with any domains, just contact support and we will investigate and resolve any outstanding isuses.

We'd like to thank everyone who played a role in getting this problem resolved as quickly and efficiently as it was. We'd also like to thank you, our customers, for being so understanding during a difficult time.

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DNS1 & DNS2 under DDOS attack

2006-11-27T03:27:00.000-08:00

UPDATE 10:01 PM : DNS1 has recovered from the DDOS attack. We are still working on bringing DNS2 back online. Any delays in DNS propagation has now completed.

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dns1.nettica.com and dns2.nettica.com are currently under a distributed denial of service attack. This is causing intermittent problems in resolving domains using those servers.

Please ensure your domains include our other nameservers, dns3.nettica.com, dns4.nettica.com, and dns5.nettica.com. You update the list of nameservers for a domain at your domain registrar.

UPDATE: Resolution on dns1 has been restored. The attack has not yet subsided, but service has been restored for customers that just had dns1 and dns2 listed in the registry.

UPDATE: If you have rebranded your DNS services with us, there is something you can do to allieviate problems with DNS resolution, but it's not on our site. Go to your domain registrar and change the IP address of your rebranded dns1 and dns2.nettica.com and point them to the IP addresses of dns3 and dns4.nettica.com.

We will update this as the situation progresses.

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Nettica DNS Manager 1.1

2006-08-17T00:58:00.000-07:00

Today we updated our Nettica DNS Manager to version 1.1. This version requires the Microsoft .Net Framework 1.1. Since our last build of the DDNS client was over two years ago and required the 1.0 Framework, it was time to move forward. A nice benefit of this simple change was the download image was reduced from 1.8MB to 300kb.

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New Backup Mail Service Feature

2006-08-10T21:31:00.000-07:00

We've added user hints to our backup mail service. Now, if you choose, you may specify a list of users that we will accept mail for. This helps reduce unnecessary traffic to your server, saving everyone time and bandwidth.

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New FailSafe purchasing options

2006-08-08T08:51:00.000-07:00

Getting started with Nettica FailSafe is now easier than ever. We've added multiple check frequencies that fit any budget. Starting at 30 minute checks, and going all the way down to 1 minute intervals, we provide real-time monitoring and protection. Making changes to your plan, such as upgrading your check interval or adding more rules, is quick and easy, and of course prorated to your Bulk DNS expiration.

Current customers may notice their service just got a little cheaper as well. We are no longer of offering a 20% on five or more rules - now everyone pays the same, lower price. Qualifying customers who purchased less than 5 rules will notice renewing their service is now a bit cheaper.

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New Bulk DNS Billing options

2006-08-08T08:27:00.000-07:00

Now there are two models for purchasing and renewing your Bulk DNS Service. You can now add service in blocks of up to 1,000 domains. In addition, you can add additional service prorated to your current expiration, or grossed up to a year from the present. In addition, you can renew your service either strictly by its current expiration date, or by having a "rolling" expiration date a year from the present date. Managing both your domains and your budget has never been easier. We're very pleased to offer you the most choices in DNS management.

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More TTL options for DNS management

2006-07-06T22:30:00.000-07:00

Based on customer feedback we've added more granularity to managing your TTLs on a per-record basis. You still have all the flexibilty you had before switching between static, dynamic, as well as modifying your default TTL in your SOA record. I'm sure you'll love the new flexibility. If you have any questions or feedback please contact support.

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Nettica Mobile Website

2006-06-11T19:03:00.000-07:00

You can now manage your existing DNS service using your cellphone or PDA. http://mobile.nettica.com is still in Beta, so please feel free to give us feedback. Nettica continues to be at the forefront of innovations for making your infrastructure services easier to manage. If you have any questions or problems, please contact support@nettica.com.

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New DNS Management Features

2006-06-07T21:13:00.000-07:00

Based on customer feedback, we now support blind subdomain nameserver delegations. If you have a specific need for delegating a subdomain to another provider, you can now do this from both our basic and bulk DNS management interfaces. Please keep in mind that by using a subdomain delegation you are no longer in control of your records for that subdomain, and using a subdomain delegation is not covered by our SLA since we cannot guarantee the uptime of another provider. If you have any questions please contact support.

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Domain Registration Updates - Locking

2006-04-24T02:22:00.000-07:00

Based on customer feedback, we have added support for Domain Locking, while maintaining an easy to use interface for updating your nameserver and WHOIS contact information. While you can lock the domain to prevent transfer, we manage the lock state to allow you to seamlessly update your nameserver and WHOIS information. If you have any questions, or run into any problems, please feel free to contact support.

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New WebMail

2006-04-09T10:24:00.000-07:00

After months of hard work, we're pleased to introduce a brand new webmail interface for our hosted email customers. Highlights of the new webmail include a rich AJAX client, support for PDAs, improved performance, look and feel, and much much more.

For complete details on the changes, visit http://news.mailhostingservice.com

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Domain Registration Updates

2006-04-06T20:23:00.000-07:00

We have added support for registering and transfering .info domains to your Nettica account. This comes in addition to .com, .net, .org, and .biz domains which we previously supported. As always, our DNS services continue to support all domains. We're pleased to be able to continue to innovate in our service offerings.

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URL Forwarding Updates

2006-03-18T20:40:00.000-08:00

We have updated our URL forwarding service to support wildcard entries. Previously you had to define each forwarding record individually. Now you may setup a forwarding wildcards the same way as any other DNS wildcard entry. If you have any questions about this new feature please contact support.

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Reverse DNS Updates

2006-03-02T03:28:00.000-08:00

We're very excited to announce support for a "slash"-based reverse DNS delegations. With this we now support all reverse DNS delegation methods used by ISPs. This breakthrough (it was supposed to be impossible) will usher in a whole new set of tools for setting up and managing your Reverse DNS with Nettica. Usually it's customer feedback that drives our innovation, but this time, you can thank the support team for making it possible. We're very happy to be able to finally support this delegation method.

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Nettica FailSafe Services Updated

2006-02-27T23:20:00.000-08:00

Nettica FailSafe services now offers the ability to query specific URLs and string match results in order to verify whether your server is working properly. Now you can check not only whether your site is up, but also whether the database (or other dependency) is working properly, and automatically failover if it is not. We even include the results of the test in failover notification emails so that you know immediately what the problem is. This added robustness comes at the request of customers like you, so keep it coming!

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Chat Back Online

2006-01-24T04:06:00.000-08:00

Our chat feature is back online and better than ever. In addition to being more universal allowing both an HTML based and Java based chat (auto-selected based on your browser), it also allows you to receive an email transcript or print the chat conversation. We've done a lot of testing of the new chat client, but if you have any problems please let us know at support@nettica.com.

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DNS Search and Replace

2005-12-22T21:14:00.000-08:00

We're happy to announce that we've upgraded our Advanced DNS Search feature to include the ability to do a global search and replace over the results. So, for example, if you need to update the same IP address in multiple domains, you can do it in one simple action. This feature is completely independent of our template system. At Nettica we provide the tools you need to manage your domains, in the way that best suits your needs.

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Nettica FailSafe Now Available

2005-11-28T23:58:00.000-08:00

We are pleased to announce immediately availibility of Nettica FailSafe DNS Failover and Monitoring Services. Nettica FailSafe works in conjunction with our Bulk DNS Services to monitor your server(s) and automatically apply a group failover template when a failure is detected. When the server failure has been resolved, we automatically reapply the normal template and restore service to your primary location.

For complete details visit www.nettica.com

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