tag:blogger.com,1999:blog-7196789917521796381.post-73958184387555656982008-05-05T12:39:00.000-05:002008-05-05T12:39:00.000-05:00Heya,<BR/><BR/>Jeff here from DOT.TUNES.<BR/><BR/>Firstly I'm sorry that you had a bad experience during our upgrade process and I have certainly taken your comments on board and will make changes accordingly.<BR/><BR/>I wont go right through your comments and defend each point but I would like to make two brief comments.<BR/><BR/>1) We have no plans to change from our FREE software model with optional plugins to add specific functionality. Anyone can download DOT.TUNES and enjoy all the free features. Nothing has changed.<BR/><BR/>2) The reason for our software expiring is not to have you return to our site for marketing purposes. You could just as easily download the latest build from any of the major software download sites without returning to dottunes.net at all. The issue is software piracy and the need to protect ourselves from applications and web sites which hack and crack software and then release serial numbers, or cracking techniques. We have experienced this in the past and found it to have a serious impact on our bottom line. For this reason our software is set to expire at a date in the future just incase a crack is released. This gives us time to prepare a new version which is always available before the current version expires. Each new release always contains new features, bug fixes and optimizations.<BR/><BR/>So, I hear you - I take all your comments on board and thanks for letting us know how you feel. To be honest this is the first time anyone has ever mentioned a concern about this issue but now that it has been raised we'll discuss our options.<BR/><BR/>If you are able to accept our apology then please feel free to drop me an email at team@dottunes.net as I would like to make it up to you.<BR/><BR/>Take care,<BR/><BR/><BR/>Jeff<BR/>DOT.TUNESJeffhttp://www.blogger.com/profile/11447782881849982317noreply@blogger.com