<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><entry xmlns='http://www.w3.org/2005/Atom' xmlns:georss='http://www.georss.org/georss'><id>tag:blogger.com,1999:blog-6966388.post-2937067610714689485</id><published>2008-08-27T01:50:00.000-07:00</published><updated>2008-08-27T10:54:05.084-07:00</updated><title type='text'>UI Metaphors and Floundering Users IT support workers.</title><summary type='text'>In the "Shark Bait" forum of ComputerWorld I found this interesting item:Topic(s):  Floundering Users   Submitted by:  jeitzen – Mon, 08/25/2008  –  08:45        Got in this morning and found a message waiting for me in the support inbox. When I push the print screen button on my keyboard to get a screen print to attach to a document, the print screen never prints. Please adviseThank you Like I </summary><link rel='replies' type='application/atom+xml' href='http://www.blogger.com/feeds/6966388/2937067610714689485/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='https://www.blogger.com/comment.g?blogID=6966388&amp;postID=2937067610714689485' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/6966388/posts/default/2937067610714689485'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/6966388/posts/default/2937067610714689485'/><link rel='alternate' type='text/html' href='http://www.cratchit.org/blog/2008/08/metaphors-and-clueless-users-it-support.html' title='UI Metaphors and Floundering &lt;strike&gt;Users&lt;/strike&gt; IT support workers.'/><author><name>Dave Leigh</name><uri>http://www.blogger.com/profile/08617556290378317379</uri><email>noreply@blogger.com</email><gd:extendedProperty xmlns:gd='http://schemas.google.com/g/2005' name='OpenSocialUserId' value='03590998305733267419'/></author><thr:total xmlns:thr='http://purl.org/syndication/thread/1.0'>0</thr:total></entry>