tag:blogger.com,1999:blog-6778160.post-2826402163239695082007-12-05T13:01:00.000-05:002007-12-05T13:01:00.000-05:00I agree with Daniel in CITYSEARCH's unprofessionalism as far as response and it seems like no one knows who is in charge or CITYSEARCH seems like CITYSEARCH don't care about taking care of customer or potential customers especially when competitors or hostile customers are seeking revenge. I send 3 emails to CITYSEARCH and finally had to call to get in touch with someone at CITYSEARCH.<BR/><BR/>I reviewed some disparaging and libelous remarks about my friends company and wrote CITYSEARCH a letter requesting that they review the posts outlining all the comments that violated CITYSEARCH's "Unacceptable Content Policy." They used my letter as Charmin and refused to remove or contact the posters to reevaluate those comments, in whole or even in part. CITYSEARCH refused to investigate the anonymouse post that we suspect is a competitor even though it's part of CITYSEARCH's unacceptable policy procedure...<BR/><BR/>Most legitimate companies will at least talk to you about what was said, ask for proof, but not CitySearch. CITYSEARCH just sends a blanket statement that their review committee thinks it's acceptable - period - end of statement. <BR/><BR/>I now have to talk to CITYSEARCH's Legal Department about this situation. About 10 emails and 5 calls is CITYSEARCH mode. Tire us out strategy. So I would beware and not advertise with CitySearch until something is clearly done with not only the advertisers, but what happens when negative posts are put on the website. No time limit to remove posts, no response or poor response, and mucho dollars for advertising if you decide to go with them.<BR/><BR/>CITYSEARCH's policies are going to affect more and more small businesses and CITYSEARCH's sales, especially since there is no time limit on when they will remove these comments and posts. Even the bbb allows complaints to remain for only 3 years.<BR/><BR/>What company would want to pay for CITYSEARCH's service with a policy that won't remove the posts when they are grossly offensive, misleading, and false. <BR/><BR/>Yeah! I want to advertise with that company and pay $200+! BEWARE OF CITYSEARCH.... DON'T ADVERTISE WITH CITYSEARCH.... CITYSEARCH IS NON-RESPONSIVE! CITYSEARCH IS NOT COOPERATIVE!Anonymousnoreply@blogger.com