Insights and Exploits from "A CEO's GPS"

YES, Looks Do Matter

2008-05-23T15:35:00.003-05:00

Repeatedly, branding is a big topic here at Wendistry, but I'm always surprised by the fact that not everyone is aware of the power of creating a brand for oneself. Your personal brand is all-important, particularly when you run a business. Think Kate Spade, Martha Stewart, Oprah... these are all individuals who created entire businesses around their own successful self-branding. And they know that what they look like is key to conveying their company's success.

Yes, your business standards and ethics, your personality, and of course, your performance are all fundamental parts of your personal brand. You should have a clear understanding of who you are, what your values are and what you'd like to be known for to be able to develop a successful image. However, before you'll even have the chance to prove your outstanding performance and steadfast integrity, you have to make a first impression to get your foot in the door. And to do that, you're going to need to look the part (without trying too hard, of course).

With some knowledge that I've gained by working diligently with Ayo Fashola of Ice Cream Style to hone my own brand to accurately reflect everything that we're about here at Wendistry, here are her (and my) highest recommendations:

1. First impressions count. Clothes, hair, makeup, teeth......they're all a part of first impressions. Don't wait until you lose 20 pounds or land that next big client to start taking care of your image. Your client's first impression will be hard to shake if it's not a good one. If you are building a brand around yourself, keep in mind that whenever you leave the house, your brand goes with you. This doesn't mean that you can't run out for coffee in your sweatpants on occasion, but if there is an opportunity that you may meet a potential client, you'll want to present yourself accordingly.

2. Wear clothes that fit. If you remember only one thing from this article, please let it be these four words. Just remember the last woman you saw wearing a button-down shirt that was too tight or a skirt that was entirely too short for a professional environment and these images alone should be enough to convince you to wear clothes that fit.

3. Discover your signature look. Each one of us has unique features and style. What you perceive of as a flaw may in fact make you memorable. Think of someone like Jackie Kennedy: whether you liked her politics or not, she launched a thousand styles that were copied and are still considered classics... the pillbox hat, the big sunglasses. If you've been trying too hard to look a part, you'll end up looking like you're trying too hard. Instead, focus on those characteristics that make you unique and are truly you. Whether it's always wearing a particular accessory (think Bono with his sunglasses) or carrying off an unusual fashion choice (say, the ability to make mismatched clothes work well together), a unique signature to your style will make you memorable. Just be sure that the unique signature is authentically yours and represents what you want to say to the world.

4. Be consistent. Once you've established a style that works for you, stick with it. If you look like a carefree bohemian one day and a buttoned-up businessperson the next, potential clients may perceive you as inconsistent and therefore, unreliable. Because...

5. What you wear is a costume of sorts. What does your costume say about who you are? Since it can be hard to be objective about ourselves, ask for feedback from people who will tell you the truth. While you may think that your relaxed fit cotton casual pants say "approachable and low-key businessman," to someone else they may scream "hopelessly out-of-touch dork with pleats." I'm not saying that you won't be able to wear cotton, but you may have to shift to a pant style that is of this century.

6. Match your style to your business. (On a personal note, this is where I'm having the most difficulty adjusting... I just pulled 20 black suits from my closet. What am I? A professional funeral attender?? YIKES!) If you're a tax accountant, you'll probably find a suit and tie to be a more successful look than, say, grunge. There does need to be a certain correspondence between the nature of your look and your occupation. That's not to say that you can't be a flamboyant tax accountant, but chances are, you'll have more success in the entertainment industry than at a Fortune 500 company. (Again, I did spend 2.5 years in the financial services world, hence all the black, gray, navy suits. However, now I'm a marketing, strategy, and brand development consultant... creativity for clients is a key. So, creativity must be a part of my Brand Image and attire.)

7. Be authentic. Since every aspect of yourself contributes to your "brand," it helps to be authentic. If at heart you are a hillbilly, don't pretend to be part of the east coast elite. Though American society is relatively fluid compared to many other places in the world, pretending to be what you're not will not help you to achieve a personal brand. A personal brand is quintessential you. So, embrace those aspects of yourself that make you unique instead of denying them.

Finally, remember that no amount of branding on the outside will make up for a failure to deliver the goods. You'll need to know how to use your manners, collaborate and otherwise display the emotional intelligence and diplomacy that makes the world go 'round, while also delivering a quality product or service on time, no matter how good you look.

Strategic Planning: How-To

2008-05-22T10:11:00.002-05:00

A strategic planning meeting should be held at least once a year and should include all executive managers as well as any key supervisors with front-line knowledge and experience. Bring a copy of your company’s business plan to the meeting so it can be referred to when needed. Keep in mind the purpose of the meeting, which is to evaluate past projects and goals and to develop new strategies based on opportunities discovered through market research and analysis.

The following list can help create a more effective strategic planning meeting:

1. The meeting should be held off-site in a casual setting so participants will feel relaxed but away from distractions.

2. Make sure everyone knows that each person will be treated as an equal and everyone will have an equal voice in terms of suggestions and criticisms.

3. To promote a more comfortable atmosphere, have everyone dress in casual clothing.

4. Encourage discussion of subjects mentioned in the meeting. This will not only encourage more brainstorming as the meeting progresses, but it will also serve to fully define the subject and determine its merits.

5. Don’t let the meeting digress into endless criticism. Point out areas that merit praise, and when discussing areas of weakness, explain how certain suggestions may not fit into the overall scope of the company’s strategy.

6. Don’t try to prioritize items brought up in the meeting. The strategic planning meeting is mainly a brainstorming session where ideas are explored in relation to their strategic impact on the business.

7. Don’t assume that everyone will come with a notepad and pen. Make sure you provide both.

8. Make sure you cover each topic thoroughly before progressing to the next. Keep in mind that you are exploring strategic solutions. When discussing each subject, apply timelines for specific actions after the meeting has been adjourned.

9. Write a summary of the meeting and circulate it to everyone who is part of the strategic planning team. Then, make sure you have follow-up meetings to review each person’s progress.

10. Wrap up the meeting with allowing everyone to share their biggest success over the last year and how that knowledge and experience will be utilized moving forward into the next.

Don't Ignore Your Best Performers

2008-05-21T10:12:00.007-05:00

Sometimes CEOs are so busy trying to keep their business alive that they forget the people that got them there. Don't ignore your stars. If you ignore them and assume that they will just keep on giving above and beyond for too long, they will go elsewhere just to be appreciated. And, they'll even take less money for it.

Every business owner out there has experienced this scenario: an employee with key knowledge walks into your office and says, "I love you and I love working for you, but I have an offer I just can't refuse." Most of the time, the CEO finds extra money or whatever is necessary to keep the employee. My suggestion is to be proactive about keeping key people in the first place.

Pay increases and performance bonuses are more than extra money to an employee. It's your way of saying, "You are valuable around here and I appreciate you." Try giving that key employee 1/4th of the money you would have to give them in the "I'm quitting" scenario. See what kind of loyalty and morale you build then.

Doctor - Operation - Plan

2008-05-20T11:12:00.004-05:00

I just acquired a new client... a world-famous surgeon who has retired and is focusing all his energy on his foundation. I am so excited about this project because this guy "gets it." He has always understood the need for accurate strategy, careful planning, and skillful execution... no deviations from the blueprint, or someone could wind up in very bad shape on his operating table.

His foundation, however, is a completely different story. Yes, there are some plans, but very little passion, execution, or sense of urgency.

Well over 90% of small business don't have an operations plan. Why is this? All the good businesses do. However, the real reason is that writing an operations plan is a real pain. It requires hard work, sacrifice, and understanding your business extremely well.

Perhaps it is this understanding of the business that scares people away? If you don't have a full understanding of your business and its systems, you will be unable to write a roadmap. Don't let fear hold you back. the point of an operations plan is that you most likely do NOT understand your business systems at the beginning of the process. However, you WILL understand them by the time you are done.

This is the reason you do the plan. It's not the plan itself that is of value, it is the process of doing it forcing you to refine your procedures, tighten your strategies, and point out any "holes."

Remember Everything

2008-05-19T07:23:00.002-05:00

Cool new item I found over the weekend... courtesy of Cali Lewis and GeekBrief.TV.
With the tagline "Remember Everything," Evernote allows you to easily capture information in any environment using whatever device or platform you find most convenient, and makes this information accessible and searchable at anytime, from anywhere.

So, what’s the point of Evernote? We are all constantly bombarded by information, much more than our brains can handle. So, we end up forgetting all sorts of things. With Evernote, you can start capturing all of those experiences, ideas, and memories, from both your real and digital life that would otherwise slip away.

I see this as a great tool for photographers, artists, and other visually creative types who store images rather than documents. No more "senior moments."

The Beauty of the Beating

2008-05-16T07:03:00.005-05:00

"One day, in retrospect, the years of struggle will strike you as the most beautiful." Sigmund Freud (1856-1939) Austrian psychoanalyst

I found this gem of a post from Danny Evans, author of Dad Gone Mad who expressed his joy at realizing his dream of writing books. Excerpt:

One night, about a year ago, I decided to quit dreaming.

Every day, every night, for 20 years, the dream was exactly the same – same props, same characters, same outcome. I could picture all of it with vivid clarity, but the fantasy never survived the transition from sleep to the real here and now. It burned up on re-entry. It lived only in the ether of my mind.

In the dream, I was an author. I wrote books. I spent my days on safari in my own imagination. I was satisfied. I was doing what I loved for a living, and that contentment permeated every hard, dark corner of my existence. Then suddenly I was awake again, and the reality that I was NOT the person in my dream washed over me like rain cloud.

So one night, about a year ago, I decided to quit dreaming. I sat down at my keyboard and began to write. I began to create the trappings of my dream in real life.

It has been the hardest year of my writing life. Rejection has reigned. Every small victory has been countered by enormous disappointment and despair. I have neglected friendships, responsibilities, family obligations. Phone calls and emails have gone unreturned. I have opened my soul to criticism, and I have convinced myself that this is my last best chance to accomplish something for myself – to escape the rut of cubicle jobs, financial desperation and career aimlessness.

Thursday morning, my agent called from New York. “You have a book deal,” she said.
And, just like that, the dream became real.

Whether it's authoring books or founding the next big technology "thing," behold the beauty of your entrepreneurial dream. Weather the storm; Take the beating; STAND. Your vision is worth it and your journey will become a legend.

Have a wonderful weekend, everyone...

How to Keep Your Brand Fresh

2008-05-15T08:29:00.002-05:00

Conduct a "brand audit" once a year. Look at how your product or service is marketed and branded (i.e. what messages you're sending), and analyze your brand position by asking your customers what they think of your company. Then, compare the two sets of data and see how well they connect.

A coffee-house owner, for example, might think she serves great coffee, while convenience or ambience may be a bigger selling point from the customer's perspective. Realize that it is the customers' perspective that is most important to your success. And, don't fight it. I watch so many entrepreneurs get wrapped up in the fact that they "built the best widget," yet their customers love them mainly for their speed of service, or their friendly staff, or their whatever it may be.

The point is: WHO CARES?!? If you have a loyal following for particular reasons, focus on those reasons and continuously reinforce those messages. However, realize that those reasons may (and probably will) change over time. Market forces shift. New competitors come into play. New products are invented that create new desires which shifts attention away from old habits. Make sure your company stays fresh and in the middle of the conversation.

SEO Like a Pro

2008-05-14T09:05:00.004-05:00

Spiders love links... search engine spiders, that is. So, don't just optimize your web site for keywords and rest on your laurels.

To climb to the top of search results- for free- get links. Not all links are created equal, though. To engage in ethical search engine optimization, think quality before quantity. Find quality blogs, magazines, and sites where your content will be relevant.

Next, submit a helpful comment or article. If it's accepted, you'll get a link (what I like to call "link love"). Here's the essential step: Link your most important keyword phrase to your site. You'll improve your rankings because spiders will follow the links from authority sites to yours... and so will future customers and clients.

Ayn Rand, Where Are You?

2008-05-13T07:56:00.002-05:00

On Monday, May 5, the Wall Street Journal's Erin White ranked the top most influential business thinkers: Gary Hamel, No. 1. This article follows up a recent story in USA Today talking about rich entrepreneurs.

Who's missing from both groups? Women.

Not a single one popped up in the Journal's Top 20 list. Rankings were based on Google hits, media mentions and academic citations. But, I say where there's weakness, there's opportunity.

I would love to hear about more female speakers. (Better still, I'd love to BECOME one!) Yet, most of today's wealthy women are still making their money through inheritance or divorce. So, why aren't there more influential women business thinkers on these lists? How can this change? If you're a man, would you be motivated to hear a female speaker? If no, why not? If yes, who?

Creative Marketing

2008-05-12T09:27:00.001-05:00

Education from the Blogosphere

2008-05-09T09:29:00.003-05:00

Some words found in the social media space lately... time to re-educate your-CEO-self!

Socialprise: social tools + enterprise; one of the biggest shifts in business today.

TLO (Twitter Liberation Organization): concept proposed by Techcrunch and others suggesting that Twitter is "too important" and must be open-sourced so that the platform won't crash when usage spikes.

Distributed Polling: we are better at solving problems collectively. Fred Wilson posted a poll on YHOO stock price which was picked up and published on a number of leading blogs.

ReadBurner: the socializing of Google Reader so that friends can see what you've saved.

TwitPitch: Stowe Boyd, suggests a new way of "pitching"... limited to 140 characters. Now THAT'S the future with no time wasted.

This last word, TwitPitch, is my favorite! 140 characters forces you to distill your business concept down to image words/ phrases that nail exactly what you're doing and where you're heading... Fantastic!!

Checklist for Selecting an Outsourced Marketing Consulting Firm

2008-05-08T09:35:00.003-05:00

- Can the firm's capabilities deliver on your actual expectation?
- Do you like and trust them?
- What is their turnover like?
- Have former clients ever sued them?
- How long have they been in business?
- Do they have established outside vendor relationships?
- Does a big customer dominate them? What happens if that client goes away?
- Do you understand how the firm makes money?
- Have you examined the systems that the firm has in place?
- Is it understood what other services you might need in the future or not this firm can provide those services?

Obviously, this is not a comprehensive or nearly complete list. However, one ingredient that often is overlooked in finding the right marketing consulting firm is corporate culture. Understanding the tremendous impact corporate culture has on the success or failure of outsourcing can help facility executives avoid the pitfalls associated with a bad arrangement.

We're really not that far removed from the sandbox of childhood... you play with those you like and who you mesh with. Like my grandmother used to say, "There's a sock for every ole' shoe."

Time + Practice = Expertise

2008-05-07T07:52:00.004-05:00

From http://headrush.typepad.com/about.html

Most of us want to practice the things we're already good at, and avoid the things we suck at. We stay average or intermediate amateurs forever. Jump in to new waters... what are you waiting for?

Dangerous Games Startups Play

2008-05-06T10:20:00.004-05:00

taken from "Leveraging Ideas", Feedblitz:

Do entrepreneurs now live in a new age where the lowered costs for development and marketing (theoretically) mean that a company can be launched without having to take traditional venture capital financing?!? Let's discuss...

For entrepreneurs this idea seems great because they can keep more of the company, rather than needing to sacrifice a big hunk of equity in exchange for a million bucks. However, this also means that many startups have begun to play dangerous games. In particular, many a young startup is seeking an angel(s) to provide a seed round, more akin to a bridge loan, that will see them to a Series A. The idea being that during a Series A, the valuation with have doubled or tripled and the amount of equity that will be given up will be at a considerably better valuation than if the same amount of money had been taken during at the seed round.

However, please consider a few things:
1. The Economy. This ability for startups to acquire a bridge loan getting them to a Series A is most effective during a strong economy. If you only raise $300,000 and the economy caters you’re in double trouble. You’re stuck with a minimal amount of money and the prospect of a) a tougher/longer lag time needed to close the next round and b) face prospect of having to accept a lower than expected valuation.

2. Competitive Landscape. A startup hoping to get ‘just enough’ money to bridge them to a Series A also runs the risk that the competitive landscape might change during that time. I’ve been told that the minimum amount of time need to close a Series A is 120 days. Three months. More likely thought it will take a company six months. If during that time a better funded, or higher profile competitor launches a similar product, what will that mean for the Series A? It means it’s going to take a lot longer, which means more money will be needed.

3. Whacky Valuation Principle. Although it is a dangerous game for the reasons suggested above (due to the economy and competitive landscape threats) risk-taking startups do stand to benefit from the "whacky valuation principle" (I’m making this term up). Whacky valuation principle is the idea that raising a small amount of money, or taking a small amount of money from ‘smart money’ will double or triple a startup’s valuation for really no good reason. Yes, raising even a small amount of capital is business model justification, but really it changes nothing intrinsically. Bottom line, why raise $1M on a valuation of $2M when by raising $250,000 your valuation is likely to jump to $5M overnight?

4. Level of Involvement. If a VC does decide to do the type of deal mentioned above, it’s important that entrepreneurs understand that the VC’s involvement will be limited. A VC can’t afford to spend time with a company that it has so little invested in. This is a good reason why taking money from an Angel (who might only have a couple of investments and to whom $300k likely means a lot more since it’s personal money) might in fact be better than a VC. In theory having the VC be hands-off is good, but in reality, the more time they spend with (or at least thinking of you), the better.

5. Credibility/Distribution. On the plus side for VC firms, getting in with the right high-profile company can be instant credibility in the eyes of the PR and Blogger Illuminati. How do you find them? Try TheFunded for starters. Such credibility goes a long way since possible the biggest concern for any new startup is in fact not funding, but distribution.

Conclusion: In my opinion, the best situation for a startup right now is to find at least one well-known angel and supplement him/her with either a convertible note loan, or money from dumb angels. Having at least one smart money person is key to making introductions and for the person’s experience hopefully in the space. Yes, dumb money supplemented by having a smart advisory board, but it’s not the same. You want your most influential supporters hugely incentivized to help you succeed. Also based on the concerns of folks I’ve talked to in the Valley and here in New York, looking for a minimum of $500k bridge money seems like the safe bet in these ominous economic times.

Abdicating

2008-05-05T12:16:00.002-05:00

I'm currently dealing with a prospect who wants to hire me. Problem is... (are you ready for this?) she has no clue where her startup stands financially. She is a 51% owner and has a 49% investor (she refers to him as a Partner). At the same time, she has no idea how much money has been spent so far and if she needs to invest in anything, she has to go to this guy with her hand out to get anything done.

Enormous CEO mistake: ABDICATING
When CEOs aren't adept at delegating to the proper people with the proper boundaries of responsibilities, or if they don't have the knowledge to communicate about those issues, they tend to abdicate. Abdication is washing your hands of the situation because you don't know how (or want) to deal with the subject. It's the "I've had it up to here; you do it" reaction. Abdication has no follow-up component and no feedback component.

Then, when the abdication fails, CEOs either fall into the trap of "They can't help. I have to do everything myself." or the quicksand of "I need to throw more money at this problem and hopefully save my business." Now, you're either stuck doing all the lower-level work that will never drive the business forward or you're out of business. Either case is a disaster that could have been avoided.

You must break free of your mental traps such as: "I don't want to know about the financial (technology / legal / sales /etc.) stuff." "It's too difficult." or "The work will not be as good." This is head trash. These are YOUR issues. Know your business, and start by knowing yourself and what your weaknesses are. Hire those with those skills as strengths and watch your business soar.

Randomness vs. Perfectionism

2008-05-01T09:01:00.004-05:00

PERFECTIONISM:
When you start a business, you want everything to be perfect. Perfect offices. Perfect people. Perfect processes. Perfect services.

As it turns out, having that perfectionist attitude only leads to one thing: procrastination. When you're trying to perfect everything, your mind stalls you from doing anything of substance. It's as if you're waiting for your "perfect time" to do your "perfect thing." This = bad.

Perfectionism is impossible to attain... and a waste of time to try. Instead, it's a guiding star for any CEO/entrepreneur to try to attain, but again, remember "ready, fire, aim" from two days ago. See faults and flaws as good things. They help you start things quicker knowing you'll be okay if/when you hit bumps along the road. Those bumps help you steer toward the right direction; they are your best guideposts.

RANDOMNESS:
Some of the most productive business minds rely on a periodic self-administered dose of randomness to stay stimulated. Stimulation is not only necessary when developing new ideas, but is also critical when refining solutions to a particular problem. Every brain benefits from new angles that often escape your traditional point of view.

Consider a few strategies for building randomness into everyday work and life:
1. Take advantage of mistakes. When you do make an error, allow yourself to briefly continue down the same path. If only for an alternative perspective (which is sometimes difficult to get), use every mistake as a lens to see things differently.

2. Travel without a map. When we venture beyond our comfort zone, we often over-compensate with extensive planning, maps, and itineraries. Instead, consider traveling somewhere without plans. Many prolific entrepreneurs cite that getting lost as the best way to find new solutions.

3. Explore projects in unfamiliar creative fields. I love the Behance Network. It purposely features a cross-section of work from different fields. The featured gallery always includes an eclectic set of striking projects from different industries and organizations. And if you’re brave, you can take a daily stroll through the most recent gallery that contains unfiltered brand new projects published by creatives around the world. Other sites that offer great random stimulation include NOTCOT and the great websites featured daily on designer site QBN.

So, what does the picture above have to do with this post? Looking at every day objects in a different way. Finding the creative and possible new angle in the ordinary. Realizing the nicks in the rocks, the flaws in the cork, the kookiness of the monkey (I want to pinch his butt). Embracing imperfection is a vital ingredient to your success.
(Some excerpts taken from Scott Belsky, Behance Team)

Benevolent Dictatorship

2008-04-30T21:22:00.004-05:00

Business is not a democracy. Buy-in is nice, but if you cannot get it easily, what do you do?

Even though I'm not one, managing employees is a lot like parenting. "The kids" may not like what you do, but you have to do it anyway. Why? Because it's in their best interest as employees (and salary-taking members) of the company. And, "because you said so!" (Okay, not really... I just had to throw that in there in honor of Mother's Day coming in less than 2 weeks!!) ;-)

Many CEOs are afraid to be authoritarian. If I were an employee, I would take authoritarian over democratic any day of the week. That way I'd always know exactly where I stand in the state of the union. Not knowing is the worst.

Now, just because you are authoritarian does not mena you cannot be nice. Remember, it's your name on the door. As CEO, your job is not to be like. It's great if you are, but you MUST command your business. And, business is not place for democracy.

Presentation Skills

2008-04-29T10:00:00.004-05:00

Presentations should inspire... not just deliver information and facts. Here's 10 quick tips:

1. Plan it on paper first: not the PowerPoint software

2. Set the theme: a catch headline, title

3. Show enthusiasm: inject your personality into the talk

4. Provide a roadmap: number items verbally to tell your audience where you're going

5. Make the numbers meaningful: a 12 GB chip has enough transitors that if each transitor was an ant laid end-to-end, they would circle the entire Earth twice.

6. Deliver a Spielberg moment: a visual "wow"... an emotional connection to the audience

7. Keep slides simple: highly visual, yet only 1 image per slide and very little text

8. Sell the benefit: answer the WIIFM question for the audience (What's In It For Me?)

9. Rehearse the presentation: practice, practice, practice... out loud, standing up

10. Don't sweat the small stuff: relax, have fun, and enjoy the attention

BREAKING NEWS!!!

2008-04-28T12:20:00.000-05:00

Reference back to my post last Thursday!

http://boston.bizjournals.com/boston/stories/2008/04/28/story6.html?f=et148&b=1209355200^1625031&ana=e_vert

Field of Dreams

2008-04-28T08:28:00.003-05:00

"If you build it, they will come" works well for big business. Big business is not nimble enough to start small and adjust quickly. Plus, they already have a large following of loyal customers... hence, the reason why they are a big business. So, unless it's a major screw-up of a product, a large company can crank out anything new and almost be guaranteed to at least cover expenses and create a positive ROI.

Small business, however, should do the opposite: conceive it, create basic marketing materials, sell it, and THEN scramble to build it and tweak it to perfection. Example: A former technology executive, now small mobile business CEO, spends $5000 on a Gartner Research report on the growth predictions for the segment. He spends tens of thousands of dollars attending trade shows to learn more about the industry leaders. Most amazingly, he recruits a rising star from GE to head up the technical side of the business... even to the point of giving this guy 25% of the company stock.

I'm sure you can guess the rest. Sales never happened. The industry grew at 10% annually, not the 125% predicted. Not only was all this money spent on non-productive (i.e. non-bottom line enhancing) items, but I have a strong suspicion that it helped the CEO lose himself in the "busy-ness" of his business, rather than taking a hard look at reality.

Being well-prepared is important, but just remember my favorite quote from Tom Peters, "Ready, Fire, Aim."

Primal Branding... When Nobody Gives a Crap

2008-04-25T07:56:00.004-05:00

For decades marketing types have talked about how some brands have a soul, a voice, a personality. They rant long and hard about how Apple brand has a cult, Nike has a tribe, Coke has enthusiasts, and other beloved products and services have brand loyalists, advocates, zealots and vigilantes.

But how do you create your own posse? Looking at brands as belief systems is a long leap toward creating brand communities, tribes, and ardent evangelists. Why? B ecause when you design a belief system, you attract others who want to share your beliefs.

It's the bond created between Lego enthusiasts, iPod and Blackberry owners, MiniCooper drivers, Starbucks drinkers, Rolling Stones fans and Whole Foods and WalMart shoppers that creates the buzz, the vibe, the community. It's a primal connection that has a scientific basis. Makes you want to pay attention to who your demographic is, doesn't it?

I've discovered readings about seven components that go into the creation of a belief system called the pieces of primal code. The code itself is seven elements: creation story, creed, icons, ritual, sacred words, nonbelievers, and leader. Once all seven pieces of code are in place, people are attracted to your brand in ways never thought possible, but it takes all seven to create a relevant, vibrant community.

The creation STORY is the beginning of your brand saga. It's how (and probably why) you got started. Dell was started in a dorm room. EBay was started in a spare bedroom. Hawaiian Tropic started in the garage (as did Apple and Hewlett-Packard).

CREED. Once we know where you're from, we want to know what you're about. Are you a good guy, or a bad guy? If you believe in capitalism, world peace, free markets, life after death, or Just Do It®, the consumers' brain then compartmentalizes and categories you in a way where they know what to think about you. The creed is not your lengthy corporate mission statement. It's what you want people to take away and associate with you in an instant.

ICONS. The Sydney opera house. The Statue of Liberty. The Eiffel Tower. The Forbidden City. All of these icons identify the civic communities in which they stand. Brand communities have icons, too. The swoosh. The polo player. The Coke bottle silhouette. The iPod. The Rolex. The Hummer. Icons establish a visual tag that extends beyond the song catalog, and helps members of the community identify one another. Think memes ("Stand Up & Stand Out" ppt; Slide 4)

RITUAL. Communities have things they like to do together. Run marathons. Chat over coffee. Beer fests. Knitting circles. Spring rites. Rituals are the patterns of our lives; the web of daily activities that bind communities together.

SACRED WORDS. Every group has a specialized vocabulary that identifies those who belong within the community and those who do not. Whether you're a doctor, lawyer, computer geek, football fan, music freak, patriot, marketing director, or bricklayer, to belong to that community you have to know the words. In fact, how well you know the language establishes where you fit in the community hierarchy.

NONBELIEVERS. For every trend there is a countertrend. Hawks and doves. Guzzlers and Green. The sacred and the profane. Target marketing helps us narrowcast who our customers are, but there are always those people who do not want to be one of us; instead they'd rather be one of them... gotta love 'em. There is pain in realizing some people do not want to be just like us, but there is also great opportunity: if we can identify a group of people who do not want sugar in their diet, we can create sugar-free. If we single out a group who does not want caffeine, we can invent decaf.

THE LEADER. This is the individual who set out against all odds and the world at large to recreate the world according to their own point of view. These are the Bill Gates, Steve Jobs, Richard Bransons, Oprah Winfreys and other front cover personalities at the macro level. They are the "Brand Setters."

Marketers everywhere want to number their consumers in the millions. The way to accomplish this effectively, and to keep them hanging around, is to design vibrant communities where they can live, play, and buy. For whatever reason, we are hard-wired as human beings to respond when all seven pieces of primal code exist. What brought us out of the caves thousands of years ago, also drags us into the shopping mall today.

Twittering and Tweeting... What's all the noise?

2008-04-24T08:52:00.003-05:00

Is Twitter actually useful for business owners? Can it be a successful platform for branding and marketing strategies? Do you even know what Twitter is? Some initial reactions on my part...

1. Twitter may be useful in understanding your clients or competitors. You could "follow" your customers' thoughts and actions. This benefit may be incredibly useful for the Technical Support, R&D, and Marketing departments.

2. Twitter may be a useful way to track the people who set trends that you may decide to follow in the future. These can be experts in their field, imaginative thinkers etc. People like Seth Godin, Jim Collins, or Tim Ferriss.

3. Twitter may generate more heat than light. Does receiving a thousand Twitter updates to your mobile device every hour constitute real "work" on your company or business development strategies?!? That's not effective OR cost-effective to grow an enterprise-- it's a time-waster and information overload.

So, in reality, I'm not completely convinced. Twitter could be useful in a business context as a way of understanding users. It is certainly something to investigate and watch.

P. S. I do have a Twitter account... just in case I finally figure out how to monetize the situation! ;-) Wendi

Quote-of-the-Day Wednesday

2008-04-23T08:58:00.002-05:00

"No one thinks it will work, do they?" asks Diane Court.
"You've just described every great success story." says Lloyd Dobler.

From Cameron Crowe's 1989 movie hit, SAY ANYTHING

Recession? Saving? Spending?

2008-04-22T08:14:00.002-05:00

If you have not analyzed your business expenses in the past quarter, there is a maximum of 10% savings in your expenditures. This is not bad money, but it's definitely not enough to make you rich. The REAL money is in the top line.

You'd think most CEOs would know this, but I'm constantly surprised by the variety of attempts made to "save your way to success." It doesn't happen, and it's the ultimate in laziness. Trimming expenses is step one in a two-step process and will only solve 1/2 the problem. Increasing the top line is the second, and most vital, step.

From Robert Scoble's blog, Scobleizer, January 26, 2008: "Most people here believe we’re in the midst of a recession, which technically is two quarters of negative growth. There’s certainly many here who are gloomy about the future, but there is definitely lots of positivity too. I spoke with Steve Forbes last night (yes, that Steve Forbes) and he thinks that the doom and gloomers shouldn’t be listened to. He sees one quarter of bad news and then sees the economy coming back in the second quarter.

That second quarter is NOW. Again, people, we haven't yet had one quarter of negative growth... let alone two. I think the only recession we’re heading into is a media contrived one. So, spend lavishly on strategic investments. Invest in sales and marketing. Be wise... spend on any/all business development activities now like picking up those excellent sales and marketing people that your competitor stupidly fired. Yes, monitor and keep tabs on your expenses, but profitable topline growth will always trump expense cutting.

How to Get a VC's Attention

2008-04-21T12:30:00.003-05:00

Trying to get money for your great idea can feel a lot like trying to penetrate the “popular crowd” in high school. The fawning, the preening, the right clothing labels, wittily delivering the just-so-perfect cutting remark at exactly the right time. It’s exhausting. How do you “become cool,” bridge the social/economic gap and actually get inside the inner circle where the money is? Here is shortlist of tips to get the venture capitalist’s attention via Guy Kawasaki:

1. Get an introduction by a partner-level lawyer: He/she should work at a firm that does a lot of VC financing work. Best-case email/voicemail says: “This is the most interesting company I’ve seen in my 20 years of legal work for startups.” VCs dream about calls like this. Side note: this is why you should pay top dollar and use a well-known corporate finance attorney instead of Uncle Joe the quicky divorce lawyer. You’re paying for connections, not just expertise.

2. If you’re in tech, get an introduction by a professor of engineering: Best-case email/voicemail: “This team is the smartest one I’ve seen in 20 years of teaching computer science. Larry and Sergie would have carried their backpacks for them.”

3. Get an introduction by the founder of a company in the VC’s portfolio: Best-case email/voicemail: “My buddies are starting a new company, and I think it’s really worth a look.” It helps if the person making the call is from a successful company in the VC’s portfolio. Tap into your LinkedIn network to find acquaintances in the VC’s portfolio. (Maybe it’s just me, but it bugs me when a connection of a connection of a connection wants me to connect them to someone who will look at a deal. LinkedIn enables you to just make direct contact, and that’s my advice… IF you can show success *see tip No. 4*. If you can’t show success, the connection of a connection of a connection is useless anyway.

4. Show success: If you can’t get any of the above types of introductions, the most compelling email/voicemail you can make is: “My buddy and I have been working in our garage, taking no pay,a nd we built a site that is doubling in traffic every month. Right now, we’re at 250,000 page view a day after 30 days.” With these two sentences you’ve proved to investors that you can make a little bit of money (none) go far, your architecture looks scalable so far, and—most important—the dogs are already eating the food.

5. Make sure your company is in the right space: No matter how you get to the venture capitalist, make sure he/she is the right one for you. After all, there’s no use pitching to someone who can’t help you. If have the cure for cancer, contacting a firm’s enterprise software guru isn’t much help, so do your homework.

6. Send a short email: The ideal length is three or paragraphs, and make sure it covers these points—
a. What the company does
b. What problem you are solving
c. What’s special about your technology/ marketing/ expertise/ connections
d. Who you are

These methods can help you become a part of the moneyed in-crowd with their exclusive entourage… what happens next is up to you.