tag:blogger.com,1999:blog-6112978.post5801104143332301461..comments2008-11-23T22:10:08.057-05:00Amy R Singerhttp://www.blogger.com/profile/18101011946757726326noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-6112978.post-63706252977211621182008-11-23T22:10:00.000-05:002008-11-23T22:10:00.000-05:00BAD CUSTOMER SERVICE<BR/><BR/>Dr. Heru Shango of the Bronx, NY<BR/><BR/>Anonymous said...<BR/>Dr. Heru Shango of the Bronx, NY is a fraud, his juices are nothing more than simple mixture of ginger and lemon and all spice. Age old recipes for removing toxins, this is nothing new. His product is nothing new. He charges outrageous prices for these juices that you can easily make on your own with a juicer and a book on basic nutrition and food properties. I have found him to be extremely unprofessional, not timely in his delivery of product and overall a person looking to take advantage of others. I have been foolish in not researching his credentials to see if he has any license to practice as a natural doctor. From his responses to easy health questions, I surmise that he is not that well studied. He advised things that are counter productive for my condition. This is not a matter of opinion or a natural choice versus a traditional doctor's advice, the example that I speak of was just blatant ignorance and the advice given was so far of the mark, I was shocked. After asking several more questions on various health topics, that he had no answer for or tried to belittle me for not knowing the answers, I decided to no longer do business with this witch doctor. This was the last straw after dealing with his unprofessional and difficult personality. Do not trust your health to this man! Anyone bottling juices from their home (with no health standards or regulations to adhere to) who does not have a label with ingredients and will not share what is in the cure (what about food allergies)is not someone who you should be taking drinks from. Who knows what is in the cool aid, he could very well be Jim Jones.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-75606858049984882322008-11-13T11:05:00.000-05:002008-11-13T11:05:00.000-05:00Oohhh so glad to hear your Porter experience was as fantastic as I've been lead to believe it is. My next NYC trip will be with Porter, and I'll even consider a special trip to Chicago now that they offer that route. Let sanity reign!Kat's Pyjamashttp://www.blogger.com/profile/04016056763489482040noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-72180695468969829712008-11-07T17:06:00.000-05:002008-11-07T17:06:00.000-05:00I worked in call centres for about 4 years. The reason 95% of all reps sound like they don't care is because they don't. They hate their jobs, they hate getting timed when they go to the bathroom, they hate their stupid quotas, they hate their stupid co-workers, and they hate all the stupid STUPID rules that are in place to make your call as short as possible. The centres get paid by the call, the more you call, the more money they make. You wait an hour for a supervisor because they only hire a few because they cost more per hour.<BR/><BR/>The Rodgers contract was here in Halifax for years, contracted through a company called Corpra-tel and they are EVIL. <BR/><BR/>The stories I could tell...elocin277noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-66219026689729669372008-11-04T08:39:00.000-05:002008-11-04T08:39:00.000-05:00I feel your pain, Amy. I ordered an iPhone on September 30. I was told that because they are in such demand, it could take 10 days to arrive. At that time I also switched my fiance and I to a family plan, and made arrangements for my BlackBerry data plan to switch over to the iPhone data plan. Two weeks later, no phone. I call and was told that they would be shipping them this week. Apparently they were waiting until they received the non-defective adaptors. Another week goes by. My BlackBerry service is cut off and I'm still without a phone. I call in to inquire. The customer service person was kind enough to see if he could temporarily switch my data service back on, but he could not. I would loose out on the sweet 6GB for $30 deal. He transfers me to shipping to inquire about the status of my order. Hmmm, aparently the first person I spoke to in September didn't even put through the order. What the heck am I supposed to do with an iPhone plan if I don't have a phone? So I march off to the store and I'm up and running with my iPhone in 20 minutes. Sigh . . .Artistmousehttp://www.blogger.com/profile/04350936354370572398noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-3861488952670167042008-11-03T16:27:00.000-05:002008-11-03T16:27:00.000-05:00I hope you love your iPhone as much as you dislike Rogers. Maybe as much as you like Porter!<BR/><BR/>:-)<BR/><BR/>Customer Service is mostly an oxymoron. Customer Service people are mostly morons.<BR/><BR/>Just my 2 cents.Laurie (Moo!)http://meshugemoo.typepad.com/noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-10561465708177036862008-10-31T16:52:00.000-04:002008-10-31T16:52:00.000-04:00Seconding your praise of Porter! I flew with them to and from New York (Newark) last year and I love them so much. Didn't have any problems with my flight, but I really enjoyed the service. Not to mention that I could take the Greyhound to Front St. and get the Porter shuttle there instead of taking Niagara Airbus to Pearson or Buffalo.Karenhttp://www.blogger.com/profile/04943194911384142980noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-52076772326957842502008-10-31T14:29:00.000-04:002008-10-31T14:29:00.000-04:00I fly weekly up and down the east coast of the US. I sooooo wish Porter was an option, it sounds like they made the worst of situations quite lovely. This was not my experience when flying Delta or Southwest. I understand when there are unavoidable delays due to mechanical or other issues, but holding passengers hostage for hours to their gate location to receive updates is cruel and unusual punishment.Debbiehttp://www.blogger.com/profile/01013992384481458178noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-47018170144818087412008-10-31T10:26:00.000-04:002008-10-31T10:26:00.000-04:00Yeah, Rogers is on most people's hate list. My favourite Rogers experience? - when the lady at Rogers customer service told me the man in the Rogers store lied to me because he was trying to pull a fast one. Gotta love it when the company admits they lied and they screwed you over!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-84982487530816746612008-10-31T07:30:00.000-04:002008-10-31T07:30:00.000-04:00Rogers sounds like Comcast! Customer No-Service.Sharonhttp://www.blogger.com/profile/06797031734341967857noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-9146763585930512132008-10-30T09:29:00.000-04:002008-10-30T09:29:00.000-04:00I had a pretty similar experience with Porter... leaving Toronto it was too foggy for them to land on the Island airport and they started shuttling passengers to Pearson (and calling us to inform us of all this so we don't have to wait all night in the airport lounge). Meanwhile, Canada Air canceled all their flights their day-- no shuttle, no vouchers, no food. I think I still have some bottled Porter water around here somewhere.....<BR/><BR/>My husband aptly put it that Porter is what Jetblue used to be. Hope it doesn't turn out the same way. <BR/><BR/>We've also had some very similar experiences with Rogers, including moving out of Toronto and having them charge us an $800 cancellation fee (on our $35/month plan). Too bad there's no competition.<BR/><BR/>Sorry for your troubles-- and, uh, untroubles. All the best.giftablehttp://giftable.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-79173839599645580332008-10-30T09:13:00.000-04:002008-10-30T09:13:00.000-04:00Customer service at most companies, seems to have been renamed "Customer Disservice." I could write a book about our experiences with Comcast's rep (in SRI LANKA!) in regard to switching from regular cable to a bundled service. ARGH.Annenoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-70635017289402469952008-10-29T22:11:00.000-04:002008-10-29T22:11:00.000-04:00OK, we really need to sit down with some fruity umbrella drinks to commiserate. I can share my tale of DriectTV woe. It's an epidemic.Dawnhttp://www.blogger.com/profile/07055691577397026183noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-76472014434714589102008-10-29T20:30:00.000-04:002008-10-29T20:30:00.000-04:00I flew Porter from EWR to Toronto in September. LOVE that airline. I'd fly it everywhere if I could!Ginahttp://www.blogger.com/profile/06515469929967207351noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-19018793338911784272008-10-29T19:55:00.000-04:002008-10-29T19:55:00.000-04:00I think your post neatly sums up why many people in Canada won't deal with Rogers at all.<BR/>I hope your perseverance works out!<BR/>Lisa in Toronto (pondering an ipod touch using open wifi)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-52723928436394523602008-10-29T19:52:00.000-04:002008-10-29T19:52:00.000-04:00Your Rogers ordeal sounds like what I went through with Walgreen's mail order pharmacy, only I ran out of one of my antidepressants because they said to allow two weeks and it took 3 1/2. It was really, really bad. Like crash and burn bad. I will never use them again. Never never never.Riinhttp://happyfuzzyyarn.typepad.comnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-3927537275474296532008-10-29T19:31:00.000-04:002008-10-29T19:31:00.000-04:00Sounds very much like the conversation I've had with Bell in the last few weeks.Chrisshttp://www.blogger.com/profile/17379714147287715606noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-79227039637988190432008-10-29T16:11:00.000-04:002008-10-29T16:11:00.000-04:00Yyyeeeaaaahhhh...that's pretty much Rogers customer service for you in a nut shell. You'll never get the same answer twice and you have to fight them tooth and nail to get any sort of logical or satisfactory service. They really need more competition...Meredithhttp://craftingmorrighana.typepad.comnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-90741911509772566152008-10-29T16:01:00.000-04:002008-10-29T16:01:00.000-04:00i've never been to toronto...looks lie porter airlines is about to start flying there from chicago. maybe now i have good reason to check out toronto! :-)amanda @ lorna's lacesnoreply@blogger.comtag:blogger.com,1999:blog-6112978.post-34437478531437773042008-10-29T15:41:00.000-04:002008-10-29T15:41:00.000-04:00I had the same type of experience with Rogers when upgrading my Palm Treo to an iPhone. First, I had to wait until October 23rd to upgrade because my last upgrade was a year ago only (but the upgrade before was five years, but they weren't impressed). Both my husband and my daugther got an iPhone back in July, they switched from Fido and paid $199 each. They charged me $349, less a $50 rebate I have to mail in, so more than them, even though I brought them 2 new customers -- they didn't care. My husband, who is the "never let go" type, tried everything to have my phone changed before October 23rd (one of the reasons I wanted to change was that my Palm Treo had been behaving totally loopy recently), went to every complaint level possible, to no avail.<BR/>Rogers have cornered the iPhone market and they know it. I do love my iPhone, and I despise Rogers.<BR/>Make sure they give you the right package for your iPhone, especially if you want to check e-mail and the Internet -- it's the Data Service Plan 6GB for $30.00. It's a limited time offer, and it expires soon.Musclemomhttp://www.blogger.com/profile/14605887762637467737noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-10687224009969839502008-10-29T15:29:00.000-04:002008-10-29T15:29:00.000-04:00Porter rocks. I love them. I wish I lived in Toronto, just so I could fly with them more often!physics*chickhttp://www.blogger.com/profile/00664702437071826223noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-5756894583013808602008-10-29T15:20:00.000-04:002008-10-29T15:20:00.000-04:00ok, so I read the bad news first... i'm like that. Good for Porter Airlines -- hopefully this is a new trend?? We can only wish.MamaLizKnitshttp://www.blogger.com/profile/07254038797661471114noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-61287770846657200182008-10-29T15:18:00.000-04:002008-10-29T15:18:00.000-04:00unfortunately this seems to be the norm 'these days' when I call most 'customer service' lines. Blargh.MamaLizKnitshttp://www.blogger.com/profile/07254038797661471114noreply@blogger.comtag:blogger.com,1999:blog-6112978.post-65320998254685720632008-10-29T15:05:00.000-04:002008-10-29T15:05:00.000-04:00You should send this column to Rogers. It explains the good customer service vs. bad very, very well. Maybe it would help them get a clue.kmkathttp://profile.typekey.com/kmkat/noreply@blogger.com