eStorePh.com

US Auto Parts Nertwork Philippines

2008-11-01T04:04:00.000-07:00

Address:
Makati Office
5/F Jaka Building
6780 Ayala Avenue
Makati City, Philippines

Pasig Office
1/F RCC Center
104 Shaw Boulevard

Legazpi Office
2/F Astillero Building Oro Site
Legazpi City, Philippines

Country: Philippines

About
U.S. Auto Parts Network (U.S. Auto Parts) sells aftermarket auto parts, including body parts, engine parts, performance parts and accessories to individual consumers through its network of Websites and online marketplaces in the U.S. Its websites provide customers with a selection of approximately 550,000 SKU's with detailed product descriptions and photographs. It has developed a product database, which maps its 550,000 SKUs to over 4.3 million product applications based on vehicle makes, models and years.

U.S. Auto Parts Network, Inc. has been ranked 81st in Internet Retailer magazine's annual Top 500 list of the largest online retailers (2007). This marks a significant increase from the previous year's list in which U.S. Auto Parts was ranked 166th. The Company also ranked fifth in the "Specialty/Non-Apparel" category, jumping from 16th last year.

The industry-leading magazine publishes the definitive ranking and analysis of America's 500 largest e-retailers based on annual 2006 Internet sales, researched by Internet Retailer and confirmed by retailers. U.S. Auto Parts is joined on the list by other industry leaders including Amazon.com, Blue Nile, VistaPrint, and QVC.

Contact:
Pasig City
Phone: 631-3161

Legazpi City
Phone: (052) 820-5680

Website: http://www.usautoparts.com.ph

Manulife

2008-11-01T03:52:00.000-07:00

Address:
Manulife Philippines
LKG Tower
6801 Ayala Avenue
1226 Makati City
Philippines

Country: Philippines

About
Manulife Philippines this year marks 100 years in the Philippines. Among the oldest insurance firms in the country, Manulife Philippines received its license to operate in Manila in 1907, 20 years after the company was first established in Toronto, Canada in 1887 by Sir John A. Macdonald, who concurrently held the post of Prime Minister of Canada.

The first foreign company to list in the Philippine Stock Exchange, Manulife is among the top five life insurance companies in the country today. A dedication to client service has paved the way for the Company's growth and increased financial strength.

Contact:
Tel: (63-2) 88-4-LIFE (884-5433)
Toll Free Tel: 1-800-1-888-MANU (6268)
Customer Service Tel: (63-2) 884-7000
E-mail: phcustsrv@manulife.com

Website: http://manulife.com.ph

Contactcenter.com

2008-11-01T03:41:00.000-07:00

Address:
Contact Center
Philippine Headquarters
Merchants Bank Centre
117 Tordesillas St.
Salcedo Village
Makati City, Manila Philippines 1227

Country: Philippines

About
Our seasoned American contact center management has expertise in 24/7 operation from recruitment to technological integration. While working with our highly qualified English-speaking staff, you will be assured that your team is solely dedicated to your company’s goal. All of our dedicated employees have signed non-compete agreements barring them from competing against you in the future. When you hire a team of ten workers, we provide you with your own personal dedicated team supervisor for free. Your dedicated supervisor is ultimately accountable for your satisfaction. You direct your instructions to your dedicated supervisor and he or she can delegate them to your team.
Whenever you need to meet your team in our Philippine offices you will be provided a condominium to stay in, complete with a house helper, and access to other business center facilities. You will also be assisted by a private assistant throughout your visit. ContactCenter.com gives personalized attention to you and your hired team, which maximizes your workforce’s potential.

Contact:
Tel 678-528-2102
Fax 678-348-7543

Website: http://www.contactcenter.com

Justflowers.com

2008-10-29T22:18:00.000-07:00

Address:
Unit PB8-A
Summit One Office Tower
530 Shaw Blvd Mandaluyong City 1552

Country: Philippines

About
JUSTFLOWERS.COM is based in Los Angeles California. We have over 12 years of
experience in the gift basket and floral industry. We work with preferred gift basket
vendors and floral suppliers worldwide to bring the highest level of service and satisfaction to our
customers online. JUSTFLOWERS.COM is committed to offering exceptional service to our
customers. We understand that the gifts that you send represent you both personally and
professionally.

Contact:
Phone (632)535-1843

Website: http://www.justflowers.com

Drake International

2008-10-29T22:07:00.000-07:00

Address:
DRAKE INTERNATIONAL
18th floor Trident Tower
312 Sen. Gil Puyat Avenue,
Makati City

Country: Philippines

About
Do your current HR practices provide you the means to attract, develop and retain your company’s most valuable assets - your people?
Do you find that improving the efficiency and effectiveness of those people a challenge?

Several global trends make it all the more important to attract, retain and groom top-class talent. These trends include an aging workforce, talent shortage, rising turnover, waning customer and employee loyalty, increasing competition, market globalization, and pressure on profit margins.

One of the key challenges for organizations is aligning the motivations and behaviours of the very best individuals with the values and business objectives of the organization.

At the same time, more and more companies are outsourcing non-core business functions such as HR, to leverage the strengths of other organizations.

When done right, the organization can accurately identify competency gaps, pinpoint areas for developing people, make such development a targeted performance goal, and in the final analysis, convert employees from an income statement expense to an appreciating asset.

Drake’s operating philosophy is based on the principle that organizations achieve the highest level of performance when they are staffed with the right people, working with the right skills, knowledge and behaviours, using the best processes and technology-driven solutions, over an extended period of time.

Our unique suite of innovative HR and Business solutions can be customized for your organization to generate Exponential Impact by improving performance, productivity, recruiting, retention, organizational culture, leadership, and customer satisfaction.

Members of the Drake International Group of Companies are global leaders in the field of human resources, performance improvement, consultative management, staffing and technology solutions.

Since 1951, Drake has assisted organizations solve wide-ranging human performance problems, staff their organizations efficiently and effectively, and realize targeted objectives.

We begin with a business needs analysis that pinpoints specific performance improvement opportunities. This offers insight into how we can help your organization realize its overall workforce optimization strategy and achieve its planned objectives.

Challenge Drake to support you and your company to Outperform.

R. W. Pollock, Chairman

Contact:
753 15 22 - 24
753 24 90 - 93

Website: http://www.drakeintl.com

vCustomer

2008-10-29T14:07:00.000-07:00

Address:
vCustomer Philippines
Third Floor, e-Commerce Plaza,
Eastwood Cyber-Park, C-5, Libis,
Quezon City, The Philippines

Country: Philippines

About
vCustomer is a leading provider of customer care contact center solutions and services. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions. We offer a unique combination of best-in-class contact center services and an integrated, feature-rich CRM suite to help increase your customer lifetime value.

We provide industry expertise in Communications/Telecom, Travel/Hospitality, Retail and Technology. We understand your business to effectively help you reduce operating costs and improve quality levels by deploying self-service and automation to optimize customer care.

Established in 1999 and privately held, vCustomer provides high quality customer lifecycle solutions through state-of-the-art facilities in the United States, India, Philippines and the United Kingdom. vCustomer's North American headquarters is located in Kirkland, Washington and we employ more than 4,000 professionals globally.

Contact:
Phone: +63-9215767017

Website: http://www.vcustomer.com

Arvato Digital Services

2008-10-25T01:02:00.001-07:00

Address:
Soon we will be opening a new state-of-the-art customer care center facility in Eastwood City and are offering a wide range of exciting jobs for highly talented people.

Country: Philippines

About
arvato digital services provides integrated service packages to Fortune 500 companies. Our service chain covers, replication, customer care, fulfillment, supply chain management, financial services and electronic content distribution. We measure our success through the success of our customers. Our DNA is built upon a strong customer focus, ownership and continuous improvement. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and having fun!

For more information on our company click www.arvatodigitalservices.com and www.bertelsmann.com for our holding company.

Contact:
career@arvatophilippines.com

Website: http://arvatophilippines.com

PNI-KMPG Inc.

2008-10-25T00:18:00.000-07:00

Address:
Ortigas Center, Pasig City
Philippines

Country: Philippines

About
PNI-KMPG is a Philippines-based offshore, outsourced data and voice call center with over 350 customer care and business process outsourcing (BPO) agents handling various industries worldwide. PNI-KMPG provides outsourced key support for customer service, sales and marketing. We also provide customized, technology-integrated outbound and inbound offshore call center / contact center solutions for our clients, all at a much lower cost than domestic ones.
When it comes to management, technology and people, PNI-KMPG has the edge. In 1999, the human resource division, PNI, went global in order to service the growing demand for qualified professionals / call center HR worldwide. Kinsella Marketing and Promotions Group, Inc. on the other hand, was founded in order to provide high quality marketing and promotions campaigns for various industries and has successfully served numerous direct response companies in the United States through its Philippines call centers for over 10 years.
The merger of these two companies, established in 2004, has resulted in a leading offshore call center provider that caters to numerous call center outsourcing needs including internet advertising, tech support and other inbound call center and outbound call center related servcies.
PNI-KMPG Inc. is headquartered in Ortigas Center, a prime commercial and business district in Metro Manila. It is also one of the choicest locations for establishing call centers and contact centers in the Philippines.

Contact:
Mr. Inky Manzano, Chief Operations Officer
Email: inky01 @ kmpginc.com
Mobile: +63.920.938.1447
US line: 1.866.795.6960
Manila line: 0632.706.0847

Ms. Aubrey Cusio, Inbound Program Manager
Email: brey @ kmpginc.com
Mobile: +63.920.963.3247
US line: 1.800.923.2985
Manila line: 0632.706.0846

Mr. Leo Vera Cruz, Outbound Program Manager
Email: leo @ kmpginc.com
Mobile: +63.918.979.1439
US line: 1.866.795.6960
Manila line: 0632.706.0847

Website: http://www.pnicallcenter.com
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Dealing with employee burnout

2008-10-24T23:12:00.000-07:00

Listen to this story

Job stress costs employers $300 billion a year — but how do you keep workers from hitting the burnout point? Apryl Lundsten looks at how emergency call centers help their operators cope.

TEXT OF STORY

BOB MOON: It's called burnout. The American Institute of Stress says about half of all American workers suffer from it. And job stress costs employers $300 billion a year. Reporter Apryl Lundsten discovered how one industry is dealing with it.
APRYL LUNDSTEN: Robert Beaucage was an emergency communications operator for seven years at the Los Angeles Police Department Call Center. He worked the graveyard shift with about a hundred other operators. The center receives 10,000 calls a day.

ROBERT BEAUCAGE: By far the number one type of call that we would get was domestic violence. You know, someone calling in saying 'There's a woman screaming and I can hear her husband hitting her next door.' Or it might be the battered wife calling us to say she had just been hit.

But the call that Beaucage remembers most was from a little girl. Her mother wouldn't wake up.

BEAUCAGE: While I'm transferring her I hear her talking to her mom, 'Mom, mom, wake up! Open your eyes!'

The girl's mother died. It wasn't the ending Beaucage was hoping for, but knowing what happened helped him move on.

Many operators don't get the chance to move on and that can lead to burnout.

LOREDANA ELSBERRY: Burnout is long exposure to stress — physical, emotional.

Loredana Elsberry is the Communications Center and 911 Services Manager for the Association of Public Safety and Communication Officials, or APCO, an organization that supports emergency call operators. She says burnout can cause high turnover.

ELSBERRY: Poor working conditions, insufficient training, excessive overtime, poor relationships with coworkers or management, not adequate staffing.

In fact, national turnover rates for emergency call centers are 17 percent. And that can translate to bad service.

ELSBERRY: You start looking at high call abandonment rates, which means people are calling the comm center and the operators aren't answering the phone and they hang up.

The Los Angeles Police Department Center has three turnovers a month, but they're trying to deal with the problem before it gets to that point.

Lt. Charles Mealey is the Assistant Commanding Officer for Communications at the LAPD Center.

LT. CHARLES MEALEY: We have a psychologist that actually has an office here onsite. They're available on a 24-hour on-call basis.

Operators can also take a "quickie" — a short timeout — to regroup.

The LAPD center recently upgraded offices at a cost of $20 million. They moved from a cramped basement four stories underground to a space the size of a basketball court with high ceilings and lots of windows.

MEALEY: We have what they call a "quiet room" if they just want to get off the floor and relax. In addition, we have the break room and we have a really nice patio and we have Direct TV.

Mealey says nationwide most call centers offer counseling and quiet rooms for their operators.

But Loredana Elsberry says many call centers don't offer the other perks. Some centers are still in the basement.

Still, it doesn't cost that much to make a difference. Lt. Mealey says his center's most popular new incentive was cheap: They have Cookie Tuesdays and Brownie Thursdays so operators get a break.

In Los Angeles, I'm Apryl Lundsten for Marketplace.

Xtreme Call Center

2008-10-23T22:49:00.001-07:00

Address:
107 Unit 306 Amaremca Bldg.
Kalayaan Ave., Diliman, Quezon City

Country: Philippines

About
Xtreme CallCenter is one of the newest call centers in the Philippines. We are globally progressive outsourced telemarketing company trusted by our affiliated companies, mostly based in the United States, to spearhead and boost their sales and marketing campaigns. We bring immediate and long-term value to our clients through effective, robust and scalable services. Our aim is not only to protect our affiliate’s clienteles but also convert clients from database entries to loyal clients of our affiliates’ products, thereby expanding business opportunities and ensuring growth and profitability.

Contact:
Tel No. 435-5515
Fax No. 435-3484
Operations & HRD Dept: 435-348

Website: http://www.xtremecallcenter.net

Webfocus Solutions

2008-10-23T22:48:00.001-07:00

Address:
Webfocus Solutions Inc.
#5 Brixton Street, Bo. Kapitolyo,
Pasig City Philippines

M & E Bldg. 46 J. Alcantara St. Unit R-05
Cebu City, Philippines

Country: Philippines

About
WebFocus Solutions Inc. is the Philippines’ leading provider of website development and e-commerce solutions for small to medium-sized enterprises. WebFocus Solutions employs a full-time staff of some of the best web designers and programmers in the country.

The company’s approach is based on a consultative process wherein Web Consultants are assigned to assess a client’s specific needs and business scenarios before coming up with a website that is specifically tailored for their needs and budget.

WebFocus prides itself in coming up with great-looking websites, and in providing outstanding, personal customer service. The company’s numerous loyal customer-base is the company’s testament to this.

WebFocus is responsible for developing the websites of big name companies and government agencies like Energy Regulatory Commission, Axa Life Insurance, Commission on Filipinos Overseas, Bobson Jeans, Honda Cars, Sportshouse, Freego Jeans, BDO Trust Banking, Shakey's, Max's Restaurant, Shakey's Pizza, Siemens Philippines, and SM.

The company has been making websites since 2001 and has done websites for over 400 clients—both local and offshore.
Contact:
Pasig City
Tel: +63 (2) 631-1240 (Trunkline)
Tel: +63 (2) 637-5131
Fax Number: +63 (2) 631-5295

Cebu City
Tel: +63 (32) 416-4974
Tel: +63 (32) 415-5794
Fax Number: +63 (32) 415-5794

Website: http://www.webfocus.ph

West Corporation

2008-10-23T22:47:00.001-07:00

Address:
24th Floor, Exportbank Plaza
Don Chino Roces cor Sen.
Gil Puyat, Makati

Country: Philippines

About
At West Corporation we have dedicated ourselves to providing our clients with customer service that is unrivaled in the industry. That commitment is shared by over 42,000 West employees around the globe.

At West, we represent some of the best companies in the nation - from leading financial institutions and wireless providers to some of the best-known Internet service providers. These companies have chosen West to represent them because of our ongoing commitment to excellence. Our services are as diverse as our workforce - customer care, sales, technical support, account management, conferencing, emergency communication, and collections. Do you have what we're looking for? Are you ready to see where a job at West can take you? Then, get started now!

Contact:
Email: makatijobs@west.com

Website: http://www.westemployment.com

Voncore

2008-10-23T22:46:00.002-07:00

Address:
15/F, Belvedere Tower, San Miguel Ave.,
Ortigas, Pasig City

US Headquarters
242 Old New Brunswick, Rd Piscataway, NJ 08854

Country: Philippines

About
VONCORE specializes in developing customized KPO (Knowledge Process Outsourcing) solutions for businesses of all sizes. Working with our clients as a true partnership, we develop off-shore teams that function as a full time department and extension of your business operation. These teams function in direct alignment with your unique needs, strategy, corporate culture and growth.

Uniquely Structured. Uniquely Located. Uniquely Motivated

Contact:
Pasig City
Tel. nos. 6380917

US Headquarters
Call Toll Free: 866.389.0174
Email: info@voncore.net

Website: http://www.voncore.net

VisionQwest Resource

2008-10-23T22:46:00.001-07:00

Address:
4F, 1st Life Bldg., 174 Salcedo St.
Makati City, Philippines

Country: Philippines

About
VisionQwest Resource Group, Inc. and it’s group of companies world-wide is a leading Business, HR staffing and Healthcare service firm. VisionQwest helps increase client economic efficiency by providing bundled business and healthcare services that compliment clients ongoing day-to-day business process. Economic efficiency is our Vision and Qwest in helping our clients become leaders in their industries.

VISIONQWEST – Providing people and services as you need them.

VISIONQWEST - Your global leader in business and healthcare.

Contact:
Fax Number:(+632) 816.4554
Phone Numbers:
(+632) 816.4590
(+632) 816.4550

Website: www.visionqwestinc.com

Viventis Search

2008-10-23T22:45:00.003-07:00

Address:
1701 OMM-CITRA Bldg.,
San Miguel Ave., Ortigas Center
Pasig City, Philippines 1600

Country: Philippines

About
Viventis Search is a provider of multi-functional executive search and consulting services. We are composed of experienced professionals who have been servicing clients in the FMCG, Pharmaceuticals, Telecommunications, Information Technology, and Financial Services industries. Our consultants have previously worked with top multinational firms and conglomerates recruiting senior and middle human capital to easily address the best possible strategic fit for clients while providing a high level of service and customer satisfaction. Should it be senior-level or middle-level management, or specialized searches, our collective expertise and credentials in the search business will provide you with a credible list of top-level and strategic successful placements spread across various companies and industries.

Contact:
Telephone: (632)637-5636
Fax: (632)637-5640
e-Mail: search@viventis.cc

Website: http://www.viventis.cc

Vision-X, Inc.

2008-10-23T22:45:00.001-07:00

Address:
16th Floor RCBC Plaza, Tower II
Ayala Cor Senator Gil Puyat Avenue
Makati City, Manila, Philippines

Country: Philippines

About
We offer your company the quality of support and service that your Customers have a right to expect - from acquisition and fulfillment to care and retention.

VXI Global Solutions, Inc., manages over 5000 inbound / outbound seats across the US, China, Thailand, Taiwan, and the Philippines. Our agents do business in over 25 different languages, supported by in-language Recruiting, Training, & Quality Assurance.

VXI Global Solutions, Inc., is the industry's fastest growing MWBE (Minority/Woman Owned Business Enterprise) company. VXI is small enough to prioritize your program -- yet large enough to provide global delivery of world class solutions.

To make your multicultural and multinational strategy a success, partner with VXI Global Solutions, Inc.

VXI Global Solutions strives to be the Best Contact Center Solutions Company in the world every single day.

Contact:
Company Tel : (632) 889-2200
Company Fax : (632) 889-2322

Website: http://www.vxiusa.com

VConnect, Inc.

2008-10-23T22:44:00.003-07:00

Address:
Gregorio Araneta Avenue
Quezon City 1104 PHILIPPINES

Country: Philippines

About
VConnect is the latest provider of quick and affordable outsourcing solutions and services to companies worldwide.

VConnect, Inc. is owned and managed by the Vibal Group of Companies. It is the Chief Information and Communications Technology (ICT) arm of the Vibal Group and is focused on developing outsourcing and call center solutions to help companies around the world improve their business outcomes and reduce their operating costs.

With our head office in Metro Manila, VConnect helps clients from various industries improve their businesses with remarkable advantage but at lower costs. Our company brings together our expertise in customer care, human resources, Business Process Outsourcing (BPO) and telemarketing to serve you better and to make your transactions more profitable.

Contact:
Tel.: (632)411-0412
Fax: (632)711-8852
Email: inquire@vconnectinc.com

Website: http://www.vconnectinc.com

UniComm Global Solutions

2008-10-23T22:44:00.001-07:00

Address:
Unit 1209, Antel Global Corporate Center
#3 Julia Vargas Ave, Ortigas Center, Pasig City, 1605

Country: Philippines

About
A Filipino owned company that provides organizations with business process outsourcing call center solutions and other related outsourcing solutions that boost, enhance and improves your organization’s operation and production. UniComm Global showcases itself with a very well-experienced management team that believes in three dynamics: Technology, Guarantee, and Performance, creating a synergy that pushes towards exceeding goals and expectations.

UniComm Global Solutions began in July of 2007 operating as a small player in the BPO industry. The think tank that forms its leaders was faced with a simple question: How to become an integral part of the industry and be a player in the ever growing billion dollar industry. The answer was simpler: merging resources such as human, finance and infrastructure with other players forming a conglomeration of individuals and organizations. This strategy would combine UniComm Global and its partners into a big industry player, strengthened and primed to accommodate the influx of local and foreign companies seeking a suitable offshore and outsourcing partner.

Whether you are our partner, or our client, we provide support from on a 24/7 standpoint and take care of your business for you. That is our goal; that is our business processing solution.

Contact:
santifonacier@yahoo.com

Website: http://www.unicommglobalsolutions.com

Tri-Edge Resources

2008-10-23T22:43:00.000-07:00

Address:
Tri-Edge Resources GLP Inc
501 The Raffles Corporate Center
Emerald Avenue, Ortigas Center
Pasig City, Philippines

Country: Philippines

About
TRI-EDGE RESOURCES, INC. is a dynamic Human Resource Company based in Ortigas Center, Pasig City. Our organization provides personnel consultancy and staffing solutions to leading companies in the Call Center Industry. We specialize in the recruitment of Customer Care Representatives, Technical Support Representatives, Team Leaders and Business Support Officers.

Tri-Edge aims to achieve optimum productivity and performance through the effective use of people. Our approach is as rigorous and challenging as it is open-minded. We are committed to the provision of the highest levels of service for both our partners requiring new recruits and our candidates who are searching for other career development opportunities.

Contact:
Tel.: 914-1312 to 14
Email: apply@tri-edge.net
Dumaguete: recruit@tri-edge.net

Website: http://tri-edge.net

TREC Global Inc.

2008-10-23T22:42:00.000-07:00

Address:
TREC Global Inc. 6/F Hanston Building
20 Emerald Avenue, Ortigas Center,
Pasig City 1605 Philippine

Country: Philippines

About
TREC Global is part of the TREC Corporation group of companies. All of TREC's divisions leverage the solid experience of senior management and staff and a 14 year track record of success in delivering world-class value based solutions to our Fortune 500 customers. TREC began in 1990 and started by serving the Financial Services and Telecommunications industries and over the next several years the company experienced steady growth and market expansion, led by it's entry into the Pharmaceutical and Health Care industries.

TREC Global was established as a result of requests from our customers, who were seeking cost effective Customer Contact and Business Process Outsourcing (BPO) solutions. After in-depth discussions with our customers and extensive research on the Customer Contact and BPO industries, it became apparent that the Philippines would be the ideal location to establish a Global Delivery Center. After studying the failures of other outsourcing firms, TREC Global determined that the missing component, key to the successful delivery of global services was the lack of local Program Management providing program oversight and a single point of contact to the customer.

TREC was able to provide this critical catalyst to success by leveraging our extensive experience in service delivery to develop end-to-end processes for managing programs onsite and delivering them from our Global Delivery Center. TREC Global's U.S. and Manila based management teams are made up of industry leading senior executives who have extensive experience in managing Customer Contact and BPO operations. Finally, to meet the growing demands for our services in North America, TREC Global has established regional offices in New York, Chicago and San Francisco.

Contact:
easternsales@trecglobal.com

Website: http://www.trecglobal.com

Transnational Diversified Group (TDGI)

2008-10-23T20:50:00.001-07:00

Address:
2/F Bachrach Bldg. 25th Cor. AC Delgado St.
Port Area Manila

Country: Philippines

About
A highly-successful business group of over 30 diversified and dynamic companies engaged in Total Logistics, Ship Management, Air & Travel Services, Information & Communications Technology and Investments.

TDG was established in Manila, Philippines in the Dragon Year of 1976.

It was founded by Mr. Jose Roberto Delgado, who was then in his early 30's... and the late Mr. Kiyoshi Osawa, who was then 70 years old... and a group of 14 Key Professionals.

TDG's growth was achieved by following the 10 Basic Principles for Growth and Success:

1. Entrepreneurial Spirit and Passion
2. Synergistic Global Alliances
3. Visionary Leadership
4. Total Quality and Customer Delight
5. Enabling Corporate Culture
6. Good Corporate Governance
7. Speed, Punctuality and Technology
8. Professional Management System
9. People Care and Family Spirit
10. Innovation and Constant Renewal

Contact:
Telephone: 527-1555

Website: http://www.tdg.ph

Transnational Diversified Group (TDGI)

2008-10-23T20:50:00.000-07:00

Touchpoint Teleservices

2008-10-22T21:31:00.000-07:00

Address:
2/F J&F Bldg. Marcos Highway
Masinag, Antipolo CIty, Rizal

Country: Philippines

About
Touchpoint Teleservices Call Center Inc. provides our consumer-focused client companies integrated solutions for best customer relationship and information management solutions. They guarantee their clients high quality customer interaction coupled with unbeatable cost savings. At Touchpoint there is no core service/cost dichotomy to the detriment of customer value.

They believe that touchpoint experiences make or break relationships and that quality human contact is a key differentiator of brand. They understand that their partners’ businesses revolve around the customer life-stage practices for acquisition, development, retention and win-back. Customers, clients, patients, and consumers not only want, but expect now to interact with organizations using a technology suitable to their current situation and are quick to judge availability, speed of service, and issue resolution. To improve the customer experience they have invested and are continually investing in well thought-out, appropriate technologies and customer-centric agent training.

Touchpoint Teleservices blended multi-channel (SMS, web, call-back, chat and co-browsing) and self-service (web, speech automation and IVR) applications are convenient (no queues), accurate (customers enter their own data) and provide more customer satisfaction because there are no unpleasant or incomprehensible staff to deal with. However, although high-tech, Touchpoint is also a high-touch company and is peopled by empathetic, polite, friendly, professional, knowledgeable, efficient and diligent agents resulting in higher customer satisfaction, expanded company revenues and significant cost-savings.

Contact:
Contact: 645-6854 / 1-(757)-2730993
E-mail: gm@touch-pointinc.com

Website: http://www.touch-pointinc.com

Touch Asia

2008-10-22T21:26:00.000-07:00

Address:
TOUCH ASIA Contact Solutions (Phils.), Inc.
(Makati Office)
12th Floor, The Peak Tower
107 L.P. Leviste St., Salcedo Village,
Makati City 1226 Philippines

(Cebu Office)
Unit 2A 15F Metrobank Plaza
F. Osmena Boulevard Cebu City 6000

Country: Philippines

About
With its unique business model, Touch Asia is a total contact center and outsourcing business solutions provider. Touch Asia core competence lies in providing connectivity services and applications, in addition to contact center facilities management and solutions. Touch Asia telecom network and infrastructure is engineered to have redundant connectivity between Touch Asia's US and Philippine offices. The facilities in Los Angeles, California provide the capability to have multiple routes for long distance calls, and to manage toll-free and local access number call routing to the Manila site. Moreover, Touch Asia's network infrastructure uses several major high-capacity fiber optic cable systems to and from the United States which makes it one of the reliable and fully-redundant providers in the Philippines today.

Touch Asia contact centers have state-of–the-art facilities that enable us to support our clients' operations via several options: voice, e-mail, instant message, chat, web-based application support, and video. Touch Asia combines a reliable system of Customer Relations Management, Workforce Management, and Quality Assurance utilities which allows us to design and plan effectively the kind of support and service to be provided to our customers according to their specific individual needs. Touch Asia offers real time monitoring and a host of other tools and facilities which our customers can utilize in order to measure the performance of our agents and better manage the quality of clients' business operations.

Contact:
Tel: +63-32-412-6123
Fax: +63-32-412-5895

Website: http://www.touchasia.com

Thomson Corporation

2008-10-22T21:24:00.000-07:00

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