SQUIDINKJETS.COM.AU

Free Shipping Page just like in Corporate Accounts Page

2007-01-10T11:27:00.000+08:00

Prima Thanks for the work
regarding the task 04January07 needs fine tuning so the help files readable (usability of it)

http://balibiz2000.com/samples/squid/free-shipping.php please make something like how groups of text is group in sub topics -e.g. http://balibiz2000.com/samples/squid/corporate-account.php

the sub topics include

1.Squid inkjets Delivery Fee & Guarantee
2.Expected Delivery Times
3.Squid inkjets Protection of Goods
4.Squid inkjets Ease of Delivery

Gold Box Loyalty Program Squid E-commerce

2007-01-10T11:09:00.000+08:00

Now in regards to the e-commerce Squid system this was the last update

1. The Gold Box items handles the Reward point exchange, all other items are not point exchanged worthy
2. The Gold box does not have stock control and count, thus, if there was a rush order of 4 Gold Box item then Squid has to provide these redeemed point items
3. Every customer who wants to purchase and then in the process exchange points can only exchange points on one item and not more than one.

Welcome Back

2007-01-10T11:06:00.000+08:00

Welcome Back Squidau Team

thank God this thing is working again
I had to use a manual white board to cordinate this e-commerce Project coz of the F%$&* internet was down for 2 weeks due to an earth quake in Taiwan... now how do you figure that ? Must everything come from China and around that area..?...

pages updated

2007-01-03T13:17:00.000+08:00

pages updated by january 3rd are;

http://balibiz2000.com/samples/squid
http://balibiz2000.com/samples/squid/contact-us.php
http://balibiz2000.com/samples/squid/my-account.php
http://balibiz2000.com/samples/squid/my-gold-box.php
http://balibiz2000.com/samples/squid/my-recent-orders.php
http://balibiz2000.com/samples/squid/ticket-support.php
http://balibiz2000.com/samples/squid/my-tracking-point.php
http://balibiz2000.com/samples/squid/my-shipping-address.php
http://balibiz2000.com/samples/squid/my-personal-information.php

UPDATED POLICIES

2006-12-26T11:30:00.000+08:00

NEW UPDATED POLICIES

Squid Inkjets Delivery Fee & Guarantee
FREE DELIVERY !!! on all orders above $65 GUARANTEED!
$7.70 Flat Shipping Fee for ALL orders UNDER $65 (No hidden costs or handling fees – GUARANTEED!)

Expected Delivery Times for :
•SAME BUSINESS DAY for Sydney Inner Metropolitan Areas :– New South Wales, ACT, Queensland, South Australia, Victoria & Tasmania on orders received and paid for by 10.00 am (Please note: Cleared payments only)
•NEXT BUSINESS DAY for Major Metropolitan Areas : - New South Wales , ACT, Queensland , South Australia , Victoria and Tasmania were following order receipt and payment.
•TWO BUSINESS DAYS for Country Areas : – New South Wales , ACT, Queensland , South Australia & Victoria were following order receipt and payment.
•1-4 BUSINESS DAYS for Other parts of Australia following order receipt and payment.
(Please Note: Expected delivery times are for all available products in stock)
Squid Inkjets Protection of Goods: Deliveries can only be made where a signature to verify the delivery can be obtained. Squid Inkjets understands that at times this would be challenging but essential to ensure the protection of the goods you have ordered, and to verify to Squid Inkjets that you have received your products to provide you the very best in product quality and customer service.
Squid Inkjets Ease of Delivery: Squid Inkjets suggest the best address provided for delivery is a location where someone is present between:
7am and 6pm weekdays, or a business address which is open during normal business hours.
In the event the delivery cannot be made, the couriering company will leave a note to make arrangement for an alternative appointment or if more convenient for an authorized representative to pick up the item

STANDARD LOOK CONVENTION

2006-12-26T11:12:00.000+08:00

Dear ALL

From now on we shall use these standards

all FONT COLOR will be dark Grey #333333
and on TAHOMA, size depends on page and situations, but normally 2

How to link or name Squidinkjets, is "Squid Inkjets"

NEW DECEMBER SYSTEMS FLOW FOR SQUIDINKJETS

2006-12-26T10:58:00.000+08:00

For the January 20th Beta,

----Decissions----
1. No Corporate Accounts - specialized coupons linked to the My Accounts entity, only form which they may request corporate accounts (Ive discussed with my team this we cannot do by the 20th), no logins to corporate account private area. My accounts area will have some text fields when "filled in" describing the owner of the personal account as being a corporate account user, no functional differences besides from this with the personal my account users.

2. No Fundraising and Fundraising Amount tracking ( this can be done After Beta phase 2 in parallel to the Affiliates - coz it works nearly in the same way)

3. The Point system is changed into a Reward Prize System where by Gained points from purchasing ink related items can only be used to exchange points in full with PRIZE products located in the Gold Box, also exchange in the Gold Box. These points can be used only to Exchange PRIZE items that are located in the GOLD BOX, such as Ipod etc, and the order process will not have a FORK in payment options. Items such as inks and toners or other items cannot be purchased via points or partialy purchased via points. Prize items and sold items are seperate. ( this is from what we heard from chris to scrape of the point system in the order process). (The prize at this stage is assumed to be shipped with the item order via TW, so no exchange of points can be done if no item is purchased)

4. The system will not track returns or replacements, chargebacks, rejects, replaced, partial payments for restocking and shipping after the item trasactions.

5. The system will assume products are always in stock, for search engine purposes, for those items that have been noted as a back order item by TW in their everyday documents, the product will still be displayed/shown however no purchase button will exist for it to be characterized as purchasable items.

6. Order status, there are still only 2, open and shipped. After the order has been updated as being Shipped, the system will not have control of the order, returns, cancellatoins, chargebacks rejects will not be recorded. Communication with TW are 100% customer service and TW personnel, the system will not send notices or emails to TW in anyway.

7. The system cannot merge orders or split of orders

8. Squidinkjets is assumed to use a chat customer service , not 24/7, not saturdays and sundays, (still unsure where this customer service will be located)

---------------------------------
Some additional points the system will implement

A. Charity will only be displayed/presented as funds being put into charity after checkout as a result of a cupon number being inputted, the amount of charity not trackable or connected in anyway with the my accounts or other entity

B. Reporting is standard reporting for orders vs transactions vs account owners only.

sample site updated

2006-12-22T16:47:00.000+08:00

dear all,

the sample site is already updated with changes as requested, please check and give comments

cheers,

EWAY & PARTIAL REFUNDS

2006-12-22T11:08:00.000+08:00

In Chris Document Group A - "Easy Return Policy" - stated - All incorrectly ordered Goods returned to Squidinkjets will incure a 15% restocking fee, for incorrect order Goods related to Partial refunds are possible by Eway, confirmed by Micah today

eway account

2006-12-22T10:55:00.001+08:00

Dear All

when i can get the eway account, for me to make some testing ???

thanks

regards
sd

CHARACTERISTICS OF FREE SHIPPING

2006-12-22T10:31:00.000+08:00

Free Shipping -

Free shipping will be eligible in an order if the total of the order goes beyond the X value determinined on the back end. This x value is calculated after the very end aggregate total and effect of points, and coupons.

CHARACTERISTICS OF COUPONS

2006-12-22T10:23:00.000+08:00

COUPONS

1. Used more in offline marketing for special sales program
2. Have a limited use/ expire date
3. User per coupon - per customer
4. Limited in number
5. Will be tracked, standard tracking, which transaction is the coupon being used etc
6. Act as a campaign, mutiple campaign coupon program possible
7. Campaign have descripion on the back end
8. Seen after delivery and shipping
9. Effects pricing on some campaigns
10. Some coupon values Effects Fufilments Display (e.g. Free CD with this coupon)
11. Does not effect Shipping values in the system ( system assumes same shipping pricing regardless of give aways)

this for now

MULTIPLE ITEMS ORDERED

2006-12-22T10:01:00.000+08:00

If a customer orders 5 different items and one item proves to be out of stock
then the system will split the original system generated order ID into two
order ID's. The Original order ID having a crossed out line and a sign of back order and the
new ID with the items that are available in stock and should be able to be delivered.

Cancellations can be done to any order ID's. Relating to DEWIs post on Cancellations, there system cannot handle Item Cancellations. It can only handle Order cancellations.

BATCHED ORDERS

2006-12-22T09:57:00.000+08:00

The System could not handle two consecutive orders that are requested to be merged into one order or batched orders, regarless of the lapse time between orders

Order Cancelation

2006-12-22T00:26:00.000+08:00

Dear All

there is no partial order cancelation. Means like this:

1. If you are custumer and you order 5 items : a, b, c, d and e. You are not allowed to have item cancelation (mean if you want to cancel item a, you are not allowed). If you want to cancel then you have to cancel all the items.

NOTE: IT IS NOT BACK ORDER FLOW

thanks

regards
saridewi

ORDER FLOW - SQUIDINKJETS

2006-12-21T15:18:00.000+08:00

ORDER FLOW

The Order Flow of the System will be like the above flow
there are three unique components above which separates the Squidinkjets system from its competitors, i.e. the existence of the point system, the coupon system and the integrated payment method options (Mail by cheque, by CC, credit card by Phone & fax). A bugger size image can be seen by accessing this URL http://www.krishp.com/squidimages/ )

ENHANCE LAYOUT DESIGN

2006-12-21T11:55:00.000+08:00

Prima, Pak Gede, please edit & enhance the layout design,
please complete by Friday Afternoon

As per discussion requested by Micah on enhancing the design layout
1. see the brands on the left side -> Canon,Xerox,Brother,Lexmark,Epson,Other Brandsincrease ok..the same size as the home, about but does not need to be bold

The search box needs to stand out more

2. See where you have adance search, can you drop that down one font

3. and where you have the word search make that much bigger upper case and bold

4. Question and Chat online Banner are in Maximum clean Orange ( not green and not faded orange)

5. Squid wants the Search Box to be more obvious so try to change the Brand bar into blue same as the most popular brands bar

6. Change the Search Bar around the search Box into orangeand make the text near the searches to be Bold

7. Logo should be made into clean maximum un faded orange, make it look glowing, (maximum JPG) with black outline color, the shadow is fine, just add a black outline

8. the printer and products radio button should be more towards the middle

9. Advance search link alighned with the search button below it

10.Delete the dotted line between Logo and Printer above

11. The footer dont need to have the text copyright etc bold, have it linked on the squidinkjets, change the squidinkjets.com.au to Squid Ink Jets

12. On top we have a wide large space unused, please delete this and optimized it

13. Please add the GOLD BOX ITEMS in between the Search and the Brand Table

NAVIGATION on CURRENT SITE

2006-12-21T11:40:00.000+08:00

Prima
whats missing on http://www.squidinkjets.com.au/
is
1. All the My Accounts menu
2. Fund raising Program
3. Recycling Program
4. Help

Royalty Program

2006-12-20T18:05:00.000+08:00

Dear Chris and Andrew

Please confirm if :

1. the royalty program is general, mean for the $X OEM = Y point for laser, ink, and etc. And $X compatible = Q points for laser, ink, and etc. which Y and X, Q are variables

2. and this publish to the all customer (mean the rule of the convertion point will be published to the customer)

thanks
regards
saridewi

RULE OF CANCELLATIONS AFTER TRANSACTION

2006-12-20T16:34:00.000+08:00

After an order has been placed and it turns out the items are out of stock
this triggers a back order. Our system supports that the customer can cancelled a back order maximum 3 business days (72 hours) after the order is placed (cancellatoin notice by Squid is to happen 24 hours (1 business day) at max after the order is placed). If no cancellation intention is communicated by the customer, the back order is presumed not cancelled.

RULE OF STANDARD CANCELLATIONS

2006-12-20T15:28:00.000+08:00

If 24 hours have elapsed after the date of the order,
all orders cannot be cancelled, this is the rule that we have placed in the system

UPLOAD TO VERSION 1

2006-12-20T15:17:00.000+08:00

Prima
please load the chris document to the version1 website
linked from the front page, it will be accessed tmorrow

HOW THE SYSTEM HANDLES CART ABANDONMENT

2006-12-20T13:03:00.000+08:00

NOTICE TO ALL..

in the current phase launched for January mid
If a NEW & RETURNING customer who adds items into the shopping cart (regarless of those who had logged in or hasnt) and decides a few minutes later to abandon the session hoping to do it later, the system will not be able to identify previously placed cart items which are saved for later.

Different from this will have to be done in a the next development phase

HOW TO DEAL WITH OUT OF STOCK ITEMS BEFORE TRANSACTION

2006-12-20T12:59:00.000+08:00

HOW TO DEAL WITH OUT OF STOCK ITEMS BEFORE TRANSACTION
Ndre

could you please add
on this page http://balibiz2000.com/samples/squid/product-view.php
for all no stock items have a link on the bottom that says "replacement items"
which links to http://balibiz2000.com/samples/squid/single-view.php --> Achored to the replacements suggestions for similar type ink and color

FLOW :
When the customer sees the product they seek is out of stock, then the customer is given a chance to click on replacement items, thus going into the single view area..on this page they will find other similar inks that can be purchased.
thx Q

"A" DOC - ORDER & PAYMENT OF SQUID RE-VISITED

2006-12-20T11:08:00.000+08:00

GROUP A DOC - HOW TO ORDER

By Phone with Credit CardCall our sales hotline 02 9979 7974 and please have your credit card information ready.

--> The checkout wil direct the customer to a page in how to pay by phone

By Fax with Credit CardSelect “Fax/Phone” as your Payment Method in the Checkout process.After completing Checkout your Order ID number will be displayed along with details of your order. Simply print the Online Order Form as prompted, add the Order ID number and your Credit Card details and fax to 02 9488 7914.

-> This means having an option, pay online and pay by Fax/Cheque and by phone (2 buttons for payment option) on the checkout, two doorway payments available., Status will be updated by CS of Squid from the back end since no system triger is available as in the case of payment processor.

By Mail with ChequeSelect “Cheque/Funds Deposit” as your Payment Method in the Checkout process.After completing Checkout your Order ID number will be displayed along with details of your order. Simply print the Online Order Form as prompted, add the Order ID number and the cheque number and mail together with your cheque made payable to:

Flash back on Order Status : There will only be 2 order status as requested by Andrew on the phone confrence : Open and Shipped