tag:blogger.com,1999:blog-4325801270893684209.post299309114521641893..comments2007-07-16T14:53:31.644-05:00Robert G. Howardhttp://www.blogger.com/profile/05109738152842611690noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-4325801270893684209.post-11820687126783308392007-07-16T14:53:00.000-05:002007-07-16T14:53:00.000-05:00Great point.<BR/><BR/>We've been in the "customer business" for a while and find that although companies might have well-meaning executives and ideas about their customer-centricity, the ones that are most effective have the infrastructure and culture to support it. To your point, anything that is a core value has processes, systems and budgets allocated to it; few companies have truly thought through how to listen to and act on their customers' higher needs. The marriage of process and passion is essential for being truly customer-centric.<BR/><BR/>This blog is a lot of fun. Keep writing, I read every post. Btw, I have a column on inc magazine and my June posting is aligned with your "aha." Would love to know what you think.<BR/><BR/>Regards, Promise Phelon<BR/>http://www.inc.com/resources/sales/articles/20070601/phelon.htmlPromisehttp://www.blogger.com/profile/11579161824423206196noreply@blogger.com