tag:blogger.com,1999:blog-3917869.post-1119925835980589812005-06-27T21:09:00.000-05:002005-06-27T21:34:16.596-05:00I recently bought a book that I really enjoy...<br /><p><br /><iframe src="http://rcm.amazon.com/e/cm?t=intuitivespor-20&o=1&amp;p=8&l=as1&amp;asins=0756602963&fc1=000000&amp;=1&lc1=0000ff&amp;bc1=000000&lt1=_blank&amp;IS2=1&f=ifr&amp;bg1=ffffff&f=ifr" marginwidth="0" marginheight="0" frameborder="0" height="240" scrolling="no" width="120">&amp;amp;amp;lt;br&amp;amp;gt;</iframe><br /></p><p>... however, when reading the book there is a curious notation at the bottom of most of the news stories. So I decided that I would 'call' customer support. I'm very disappointed in the answer, but not altogether unsurprised. Nowadays, it's very hard to get simple answers to support the things that you purchase.</p> <p>Here is a copy of an email 'support' request to penguin books:<br />--------------------------------<br /></p> <p>Recently you requested assistance from our on-line support center. Below is a summary of your request and our response.<br /><br />If this issue is not resolved to your satisfaction, you may reopen it at any time.<br /><br />Thank you for allowing us to be of service to you.<br /><br />To update your question from our support site, click here.<br /><br /><br /> Subject<br />book notation question<br /><br /> Discussion Thread<br /> Response (name of Penguin books 'support') 06/27/2005 12:22 PM<br /><b>Thank you for your inquiry. Unfortunately, we do not have access to the information you've requested. We're sorry we can not be of assistance to you.</b><br /> Customer (xxx) 06/25/2005 11:20 AM<br />In your book "World War II Day by Day", there is a notation on most<br />of the 'news events' that looks like this:<br /><br />( --> X )<br /><br />... where X is a number, potentially a calendar date. Nowhere in the<br />book does it say what the notation means.<br /><br />Could you explain to me what that notation means?<br /><br />Thanks,<br /><br />[ name removed ]<br />Austin, TX<br /><br /><br />****************************************************************************<br />This email may contain confidential material.<br />If you were not an intended recipient,<br />please notify the sender and delete all copies.<br />We may monitor email to and from our network.<br /><br />****************************************************************************<br /><br /> Question Reference #050625-000014<br />Date Created: 06/25/2005 11:20 AM<br />Last Updated: 06/27/2005 12:22 PM<br />Status: Closed<br /></p> <p><span style="font-weight: bold;">Don't you just love the status line... Closed!</span><br /></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/3917869-111992583598058981?l=prairieview.blogspot.com'/></div>The Authornoreply@blogger.com0