tag:blogger.com,1999:blog-3751613416930917231.post-89846728428226803762008-06-26T17:09:00.001-04:002008-06-26T17:11:26.203-04:00A Crisis of Trust<p class="MsoNormal"><span style="">Increasingly I am finding organizations suffering from a lack of execution and effective communication to such a degree that operations are slowing down and in some cases, going in to reverse. I am finding that there is one common thread that links these companies and that is an atmosphere devoid of trust. Teams who don’t trust have meetings that are dysfunctional and become a waste of time. A lack of organizational trust undermines communication, commitment, accountability and inevitably, results. <o:p></o:p></span></p> <p class="MsoNormal"><span style=""><o:p> </o:p>Few organizations realize that there is a lot that can be done to increase trust and that doing so can have a huge impact. Even fewer realize that developing team and organizational trust can happen much faster than you think. <o:p></o:p></span></p> <p class="MsoNormal"><span style=""><o:p></o:p>When we look at the surveys on issues of trust in <st1:country-region st="on"><st1:place st="on">America</st1:place></st1:country-region>, it becomes clear that we have created a society that has becoming increasingly distrustful in the very broadest sense of the word.<span style=""> </span>In <st1:country-region st="on"><st1:place st="on">America</st1:place></st1:country-region> we are suffering from a crisis of trust and recent Harris Polling provides some interesting data: <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><b><o:p></o:p></b><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Only 22% trust media<span style=""><br /></span></p><p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->12% trust big companies </p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->8% trust political parties</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->27% trust government</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Only 34% trust other people (<st1:place st="on"><st1:country-region st="on">America</st1:country-region></st1:place>)</p> <p class="MsoNormal"><b><o:p> </o:p>Organizational Trust:</b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><o:p> </o:p><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Only 51% of employees trust senior mgmt.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->36% believe leaders act honestly</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->76% have observed unethical conduct in the workplace</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->The #1 reason people leave their jobs is a bad relationship with their boss</p> <p class="MsoNormal"><o:p> </o:p><b style="">Trust on an Individual Level:<o:p></o:p></b></p> <p class="MsoNormal"><o:p> </o:p><b>Who Cheats?<o:p></o:p></b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><b><o:p> </o:p></b><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->43% Liberal Arts Students</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->52% Education Students</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->63% Medical Students</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->63% Law Students</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">•<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->75% Business Students</p>About Charlie Cumminshttp://www.blogger.com/profile/09754886484050898155noreply@blogger.com