tag:blogger.com,1999:blog-32237550766175747712009-06-10T15:09:22.874-05:00Helpdesk @ SHSUhelpdesk@shsu.eduBlogger54125tag:blogger.com,1999:blog-3223755076617574771.post-57115974311674739322009-05-28T13:23:00.010-05:002009-05-28T16:20:17.636-05:00

This weekend Computer Services will be removing shortcuts of obsolete software located on user profiles. The purpose of this process is to help decrease the size of user profiles that have become very large which can eventually lead to profile corruption and increased log in times. We are not removing any software for which we don't have a newer version already available on our network. Below

Helpdesk @ SHSUhelpdesk@shsu.edu0tag:blogger.com,1999:blog-3223755076617574771.post-48685806358417003562009-05-27T07:58:00.006-05:002009-05-27T10:15:09.197-05:00

SamNet WirelessSHSU Computer Services has completed the initial conversion of the new SamNet wireless service. This conversion was implemented to increase your wireless coverage throughout the campus and to maintain SHSU data security and integrity while it is being accessed wirelessly.SO how can you get connected to SamNet? Just follow these simple steps:1.) Connect to the wireless network (or

Helpdesk @ SHSUhelpdesk@shsu.edu12tag:blogger.com,1999:blog-3223755076617574771.post-73802628454516019662009-05-21T10:54:00.003-05:002009-05-22T14:08:28.950-05:00

As mentioned in the IR Update this month, we will be performing maintenance in our Server Room. Please see the article from this month's IR Update below.Semester BreakAs we mention each month in the Update, the weekend after graduation is set aside for major maintenance for the information technology infrastructure. Outages may occur from Friday, 5/22, at 6 p.m. till Memorial Day, 5/25, at 8

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-43787853475342797112009-05-21T10:41:00.004-05:002009-05-21T11:01:05.692-05:00

Computer Services will be deploying Microsoft Silverlight beginning Thursday, May 28th. MS Silverlight will allow you to view videos of this type.You can obtain more information by visiting the following site: http://silverlight.net/.

Norma Vazqueznev001@shsu.edu0tag:blogger.com,1999:blog-3223755076617574771.post-88655980762372971132009-05-20T16:25:00.013-05:002009-05-22T16:30:07.644-05:00

Please take notice of a couple of changes that have been made regarding temporary administrative access requests and computer account security. This information has also been posted as notices in Nell and SamMenu.Temporary Administrative Access Policy Change:If you require temporary administrative access to install software on to an SHSU computer, please ask your department chair for his/her

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-85911642188671109772009-03-25T11:04:00.005-05:002009-03-25T12:57:01.635-05:00

Have you ever wondered if you could forward your e-mail to your Hotmail or Gmail account? Or how to get started with your new SHSU account? Or better yet, how can you put your class roster in Excel for gradebooks? If you neeed help in any of these topics, we invite you to take a quick look at them now at www.shsu.edu/guides! If you have any ideas for any new topics, please let us know. We are

Helpdesk @ SHSUhelpdesk@shsu.edu0tag:blogger.com,1999:blog-3223755076617574771.post-9203072186664555692009-03-24T16:56:00.008-05:002009-03-24T17:12:40.533-05:00

<!--[if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <![endif]--><!--[if gte mso 9]>

Helpdesk @ SHSUhelpdesk@shsu.edu0tag:blogger.com,1999:blog-3223755076617574771.post-27573989319914923932009-03-02T10:22:00.004-06:002009-03-02T10:30:02.819-06:00

We have re-pushed SecureCRT to campus over the weekend and it will contain a new "Nell-Secure" session that will replace the "Nell" session. Here's how you can fix any shortcuts that you have created on your desktop.1. First find and delete any "Nell" shortcuts on your desktop.2. Click on Start > All programs > SHSU Programs > Communications > CRT3. Find the "Nell-Secure" session and right-click

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-51581413928437830032009-02-11T09:15:00.008-06:002009-02-11T09:25:48.916-06:00

As of today, if your PIN is still currently set as your birth date, you will see the following message when you next log into SamWeb.We are making this change to make our system and your personal information more secure. Remember that if you forget what you set your PIN to during this process, you can change it at anytime in SamWeb.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-69206794224533027832009-02-04T08:42:00.009-06:002009-02-04T09:12:59.980-06:00

You may have noticed in this month's IR Update that as of March 1st we will no longer allow telnet sessions into Nell. Here is the excerpt:Whoa, Nell!Several months ago, the SecureCRT option was added to make the university confidential information more “secure” when you log in to Nell. It is time to use it only. In the past, you have used WinQVT to telnet to Nell. As of March 1, 2009, that

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-17612452014240270012009-01-28T10:59:00.001-06:002009-01-28T11:03:07.419-06:00

We receive a LOT of phone calls about PINs at the Helpdesk. We had 101 just this last week. If you don't know your PIN to reset your password or to log into DARS you can easily reset it on your own. Just log into SamWeb (ww2.shsu.edu) using the preferred login, click on Student Records, and then click on PIN Change.Reminder: Your PIN will take some time to update for the DARS system, so don't

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-830838439594440442008-11-25T13:27:00.007-06:002008-11-25T13:57:46.098-06:00

We've noticed over the last several weeks that one of the main reasons that we are receiving calls at the Helpdesk is from someone wanting to check on the status of their workorder. You can easily check on the status of your open workorders without placing a call to us. Here's how.Log into SamWebClick on Computer Services and then click on Work Order System.Once in the Work Order System, click

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-92122511292287549142008-11-20T13:22:00.003-06:002008-11-20T13:52:00.311-06:00

We've noticed that several of our Mac users are unable to send email off campus. If you are one of those having this problem you'll want to verify your outgoing mail server settings.Server: smtp.shsu.eduSSL must be turned on with password authentication.Port must be set as 465.Mac Mail UsersUnder the Mail menu, select Preferences...Click on your email accountClick on the drop-down box next to

Lucrecia Chandlernoreply@blogger.com1tag:blogger.com,1999:blog-3223755076617574771.post-38190825299341734952008-11-17T09:31:00.002-06:002008-11-17T09:35:02.393-06:00

The T: drive was moved on 11/14/08 to more dependable, faster hardware configured for high availability and redundancy.Please take this opportunity to review what you have in your department's T: drive. Please remove personal pictures, movies, and/or music as this directory must be used for University-business functions. Look once again to evaluate your use of social security numbers and/or

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-34936910729573625272008-09-11T09:03:00.004-05:002008-09-11T09:21:02.473-05:00

The following notice has been sent to the entire SHSU community: University Community The University will be closed Friday, September 12, 2008. All Parent's Day weekend activities are cancelled and will be rescheduled for later in the semester. We anticipate reopening on Monday, September 15, 2008 unless we notify you otherwise. Jim Gaertner, PresidentSHSU Faculty & Staff: When

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-9966483970326578512008-08-08T15:14:00.006-05:002008-08-08T15:36:20.251-05:00

As mentioned in the IR Update this month, system maintenance will occur starting at 6pm on August 15th until midnight on August 17th. During this time the SHSU computer systems and telephone services will be sporadically unavailable.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-72051451288224680962008-07-24T09:37:00.004-05:002008-07-24T09:53:51.003-05:00

Any computer account that is created starting today will automatically have an Exchange email account and will not have access to SamMail or IMAP email. Email will need to be checked by clicking on the "Exchange Mail" link from the main page of the SHSU website when off campus.Please contact the Helpdesk with any questions you may have.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-26541052228115786402008-07-08T09:16:00.002-05:002008-07-08T09:18:38.080-05:00

SecureCRT was pushed to campus on the evening of July 3rd and can be found by going to the Start button, All programs, SHSU Programs, and Communications.This replaces CRT.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-83735235443799321242008-07-02T08:28:00.004-05:002008-07-02T08:33:55.359-05:00

If you receive an email like the one below, please do not respond with any information. This email is not coming from SHSU. Our Security Officer is working with Gmail's abuse team to have the account disabled that is generating the emails as well as blocking any inbound and outbound mail from that account. -----Original Message-----From: ADMIN HELPDESK [mailto:ahelpdesk3@gmail.com]Sent: Wednesday

Lucrecia Chandlernoreply@blogger.com2tag:blogger.com,1999:blog-3223755076617574771.post-81705786993334742472008-07-01T10:20:00.004-05:002008-07-01T10:26:27.723-05:00

SecureCRT is scheduled to be deployed to campus on 7/3 at 7pm. This will affect those of you who use CRT for connecting to Nell.REMINDER: Those who are still using unxmail/IMAP in the following buildings will be switched to Exchange accounts today: AB1, Criminal Justice Center, University Hotel, Lee Drain, Kirkley, and the Health Center.Guide for setting up Outlook for Exchange: http://

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-47978103542600899952008-06-27T14:16:00.011-05:002008-07-08T09:14:17.832-05:00

Here's what is coming up next.Faculty and Staff that have not yet been migrated to Exchange 2007 will be moved on the following dates:July 1: AB1, Criminal Justice Center, Hotel, Lee Drain Building, Kirkley, Administration Building, and Health Center.July 2: Newton Gresham Library, Music, University Theater Center, Smith-Hutson, Estill Classroom Building, Art, South Paw, Coliseum, East Plant,

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-73076078511370724822008-06-25T10:20:00.000-05:002008-06-25T10:20:39.078-05:00

We have started transitioning phone services to our new VoIP system. Those of you who have been transitioned to the Exchange 2007 mail server and the new VoIP system will notice a new change in Outlook.Click on the Tools menu and select Options. You will then see the Options dialog box.Click on the Voice Mail tab.If you forget your voice mail PIN, you will find an option to request a reset. You

Lucrecia Chandlernoreply@blogger.com1tag:blogger.com,1999:blog-3223755076617574771.post-16358402925032412262008-06-23T12:40:00.008-05:002008-06-25T10:12:38.806-05:00

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration. For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-68418839054427422682008-06-13T10:17:00.002-05:002008-06-18T09:07:20.752-05:00

The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows. Faculty/Staff with last names beginning with:A - D: Monday, June 16E - K: Tuesday, June 17L - R: Wednesday, June 18S - Z: Thursday, June 19All Students: Friday, June 20Alumni/Retirees/*Secondary Accounts: Saturday, June 21*Secondary accounts are organization or departmental web and email accounts.Please keep

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-2102775120388641752008-06-10T13:40:00.008-05:002008-06-12T15:55:16.257-05:00

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software

Lucrecia Chandlernoreply@blogger.com0