tag:blogger.com,1999:blog-32237550766175747712009-11-09T16:23:40.302-06:00Helpdesk @ SHSUhelpdesk@shsu.eduBlogger74125tag:blogger.com,1999:blog-3223755076617574771.post-2421985631897549982009-11-09T16:19:00.002-06:002009-11-09T16:23:12.989-06:00

We now have the new license keys for SPSS that will require reinstallation of SPSS on your laptop (University-owned or personal). In order to continue using SPSS on your laptop, you will need to place a work order through SamWeb requesting the re-installation of the software. Please specify whether it is for a personal or a school issued computer. If it is a personal computer, a CD will be

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-42738773892947884432009-10-23T16:54:00.006-05:002009-10-27T14:45:18.446-05:00

As previously stated in the September IR update, technical support for Blackboard, eCollege and ITV equipment now falls under the DELTA (Distance Education and Learning Technologies for Academics) division. You may use any of the following methods to contact them:Email: delta@shsu.eduPhone: x42780

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-23329117599680086082009-10-16T13:17:00.002-05:002009-10-16T13:19:27.905-05:00

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb) will be unavailable this evening, October 16th starting at 6 pm as we continue upgrading the servers.

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-68554677110101747572009-10-08T16:18:00.003-05:002009-10-08T16:27:33.168-05:00

As previously mentioned in our March 2009 update, there were some concerns with the use of unencrypted passwords when accessing Nell. Our first step was to remove CRT and direct all users to SecureCRT. Now we are ready to remove QVT which also makes use of unencrypted passwords. Therefore as of Oct 9th, QVT will no longer be available. You will need to begin using SecureCRT to access Nell

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-34482519083926155972009-10-02T08:47:00.001-05:002009-10-02T08:49:00.308-05:00

Friday, October 2nd, after 6pm we will bringing the NELL system down toperform hardware upgrades. We do not have a time line on how long thesystem will be unavailable but will send notification out as soon as it isback online.Thank you,Computer Services Systems Team

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-9701637668641026202009-09-25T15:31:00.003-05:002009-09-25T16:12:00.397-05:00

This evening at 6PM, we will be disabling FTP access to UNX1 (www.shsu.edu) from off-campus. This change is being implemented due to security concerns. As an alternate solution, you can still connect with SecureFTP using FileZilla or preferred SFTP client. This will NOT affect on-campus FTP access.

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-47112805130598939822009-09-18T15:57:00.003-05:002009-09-18T16:02:55.336-05:00

As previously stated in the August IR update, we have done away with the old FTP software, WS_FTP, and replaced it with the new FileZilla 3.2.3.1. FileZilla has been deployed to all computers on our domain except for the computer labs. Those users wishing to install the software can do so by following the instructions below.Install Instructions:*Click on Start, then Control Panel.*Click on Add/

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-68045823466299755752009-09-01T16:47:00.004-05:002009-09-01T16:58:22.941-05:00

Just a reminder that SHSU's dial-in support has come to an end effective today, Sept 1st. Below is an excerpt from August IR Update:Reach Out and Touch Faster The campus modem bank life is coming to an end. If you have been using SHSU's dial-in as your access method to reach the Internet from off-campus, you have probably become increasingly frustrated with the slow response times. With ever

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-43190093976338922302009-08-28T16:52:00.006-05:002009-08-31T11:25:41.855-05:00

Resetting Your Voice Mail PINIf you are having trouble accessing your Voice Mail with your current PIN or if you don’t know your PIN, a simple reset will resolve the issue. Follow the steps below to reset your Voice Mail PIN:Resetting Your Voice Mail PIN:1. Open your SHSU Exchange mail through Internet Explorer. *2. Click Options in the top right3. Click the Voice Mail tab located in the left

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-44681758730016352392009-08-25T15:17:00.005-05:002009-08-28T08:56:03.340-05:00

Did you know that you can now use your preferred login credentials to access your Financial Aid information on the new Banner system? Just simply go to SamWeb and log in using your username and password. Select Financial Aid from the Menu, then go Self Service Banner. You will immediately be logged into the Banner System. It's that easy!!NOTE: You will need to wait 24 hours after creation

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-9946192185013659022009-08-19T11:42:00.000-05:002009-08-19T11:43:27.952-05:00

If you read our IR Update that is sent out to all Faculty and Staff at the beginning of each month, you will have noticed in the August 2009 edition that we will be changing the length of time for password expiration from 1 year to 180 days (6 months). Here is an excerpt from the IR Update: PINs and Passwords Passwords: The campus expiration for passwords has been 365 days for Windows and

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-2289937115564231372009-08-17T08:00:00.001-05:002009-08-17T10:42:40.952-05:00

Residence halls open for occupancy starting Thursday, August 20th. One of the first things you will need to do after moving in is register your computer onto the SHSU network. Each dorm has at least one port per student. All residents in Bearkat Village, Sam Houston Village, and Raven Village, will plug into the back of the phone that is provided. Follow this guide to make sure you are plugged

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-45475095056526904162009-08-14T16:29:00.013-05:002009-08-14T21:15:59.699-05:00

This evening beginning at 6:00pm, we are deploying the following software to all computers on our domain. In order to ensure that everyone receives the updates in a timely manner and ensure a smoother install, we would like to remind everyone to log off their computer. Please do NOT turn it off. *Sun Microsystems JRE 1.6.0.15*Mozilla Firefox 3.0.13*Adobe Acrobat Pro 9.1.3*Adobe Shockwave

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-49647413399174335192009-08-11T10:55:00.002-05:002009-08-11T10:57:24.485-05:00

We have disabled comments within this announcement framework. We want to keep this as just a spot to provide information throughout the month. However, we'd like to keep the "real" back/forth work order communications solely within the SamWeb Work Order system. That procedure will ensure that records are kept within the Call Logs and WO's which present a complete picture of what's happening.

Nancy Searshttp://www.blogger.com/profile/07220957731081562023noreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-32847328049715752782009-08-07T09:16:00.010-05:002009-08-07T13:47:38.344-05:00

UPDATE: In order to run DARSweb, you must now use Mozilla Firefox or Internet Explorer 8.If you're on campus and using a university-owned computer, your current option is to use Mozilla Firefox. You can access Firefox by following these instructions:For Windows users:1. Start > All Programs > SHSU Programs > Browser(s)> Mozilla Firefox > Mozilla FirefoxFor Mac users:1. Macintosh HD >

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-89868005947462421112009-08-04T07:42:00.003-05:002009-08-04T07:46:09.906-05:00

We are only 3 weeks away from the new Fall semester. Now’s the perfect time to make sure you have everything up to date and ready for the new year. Below are a few reminders and tips that will make the transition into the new academic year go as smoothly as possible. S Drive QuotaFirst, we would like to remind everyone of the S drive quotas. The quota set for Faculty/Staff is 1 GB while the

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-18607778012047781492009-08-03T08:48:00.002-05:002009-08-03T08:50:40.253-05:00

We have moved all of our assistants back up to our normal location, AB1, room 208. We now have some lighting and the floor has been cleared to allow traffic back through the area. Please still be careful as there is furniture in the hallway while they complete the renovations.

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-39402663890068096582009-07-27T09:15:00.003-05:002009-07-27T09:20:47.599-05:00

We have set up a temporary station in the AB1, first floor, hallway due to remodeling that is progress outside of our office. Please look for the station set up on the Smith-Hutson side of the hallway.

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-29006237977774572122009-07-22T09:09:00.010-05:002009-07-22T11:04:27.409-05:00

As you may be aware, we've had a few Internet outages these past few months due to cut fiber. Please be aware that we are working on implementing a redundant GigaMAN which facilitates our connectivity to the Internet. Our initial changeover date was set for October 2009. Since then, we have moved up the date to August 25th! Please note that we may experience slight outages during the

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-60559228815417038272009-07-21T09:34:00.002-05:002009-07-21T09:35:58.309-05:00

Friday night, July 24th, the UCS-Systems department will be replacing a switch. This will cause computer and telephone outages for the following locations: Bank of America, Farrington, Estill, Evans, Thomason, AB2, Sam Houston Museum, Walker Education Center, Marks Administration, Dan Rather, CHSS, and Sam South.This switchover will also impact all analog gateways which means fax machines, credit

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-57115974311674739322009-05-28T13:23:00.010-05:002009-05-28T16:20:17.636-05:00

This weekend Computer Services will be removing shortcuts of obsolete software located on user profiles. The purpose of this process is to help decrease the size of user profiles that have become very large which can eventually lead to profile corruption and increased log in times. We are not removing any software for which we don't have a newer version already available on our network. Below

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-48685806358417003562009-05-27T07:58:00.006-05:002009-05-27T10:15:09.197-05:00

SamNet WirelessSHSU Computer Services has completed the initial conversion of the new SamNet wireless service. This conversion was implemented to increase your wireless coverage throughout the campus and to maintain SHSU data security and integrity while it is being accessed wirelessly.SO how can you get connected to SamNet? Just follow these simple steps:1.) Connect to the wireless network (or

Helpdesk @ SHSUhelpdesk@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-73802628454516019662009-05-21T10:54:00.003-05:002009-05-22T14:08:28.950-05:00

As mentioned in the IR Update this month, we will be performing maintenance in our Server Room. Please see the article from this month's IR Update below.Semester BreakAs we mention each month in the Update, the weekend after graduation is set aside for major maintenance for the information technology infrastructure. Outages may occur from Friday, 5/22, at 6 p.m. till Memorial Day, 5/25, at 8

Lucrecia Chandlernoreply@blogger.comtag:blogger.com,1999:blog-3223755076617574771.post-43787853475342797112009-05-21T10:41:00.004-05:002009-05-21T11:01:05.692-05:00

Computer Services will be deploying Microsoft Silverlight beginning Thursday, May 28th. MS Silverlight will allow you to view videos of this type.You can obtain more information by visiting the following site: http://silverlight.net/.

Norma Vazqueznev001@shsu.edutag:blogger.com,1999:blog-3223755076617574771.post-88655980762372971132009-05-20T16:25:00.013-05:002009-05-22T16:30:07.644-05:00

Please take notice of a couple of changes that have been made regarding temporary administrative access requests and computer account security. This information has also been posted as notices in Nell and SamMenu.Temporary Administrative Access Policy Change:If you require temporary administrative access to install software on to an SHSU computer, please ask your department chair for his/her

Lucrecia Chandlernoreply@blogger.com