tag:blogger.com,1999:blog-3154309503228382463.post-9338055900603673802007-10-18T09:30:00.000-07:002007-10-18T21:48:39.127-07:00For those of us using Backup with our Mac.com account, sometimes we have failures with it. I have researched the many issues, and mostly the problems occur when our Internet connections are inconsistent. Also, there are some who have problems when their computers are sleeping when Backup starts. That's another post.<br /><br />So, here is a plan to check Backup and make sure it runs properly: <br /><br />Run Backup "Naked," (with no other things happening):<br /><br />Restart your Mac.<br /><br />Make sure you are connected to the Internet - open System Preferences and click Network. In that window you should see "You are connected to the Internet via..." If you do not see that phrase, you are not connected, and that is an issue to solve. If you are connected, quit System Prefs.<br /><br />Check your Dock and make sure no Applications are running, except Dashboard and any Internet Connect Applications. When an Application is running, there will be a black triangle under or next to the Application icon. Quit any unnecessary Applications.<br /><br />Start Backup Application. If it asks to go ahead and run your scheduled backup plan, click OK. If it doesn't ask, click on the first plan in the list and click the Back Up button on the lower right of the window. If this is successful, do the same for remaining plans in the window. DO NOT RUN ANYTHING ELSE ON YOUR COMPUTER WHILE IT IS RUNNING BACKUP!<br /><br />If this does not work, please "<a href="http://www.sandpointmacs.com/pages/takeapicture.html""target=_blank">Take a Picture</a>" of the error window.<br /><br />Please let me know if this worked for you or not. LAURALaura Bryhttp://www.blogger.com/profile/16347376306751958094noreply@blogger.com