tag:blogger.com,1999:blog-286624352009-03-24T03:11:42.846-04:00HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-28662435.post-70214110479342947772008-11-01T14:56:00.004-04:002008-11-01T14:59:11.766-04:00HelpDesk Connect now supports ticket custom fields of date type. The date fields feature JavaScript date picker and input verification.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-7021411047934294777?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-75520757079219372002008-10-26T11:25:00.001-04:002008-10-26T11:26:39.726-04:00New "Access restrictions" checkbox (setup/Operations). If checked, the HelpDesk Connect will restrict access to tickets: an operator will only be allowed to access tickets of the group he or she is a member of.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-7552075707921937200?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-71417595404060710122008-05-08T04:41:00.003-04:002008-05-08T04:47:37.366-04:00You may customize your contact form by adding additional instructions that are specific to your service or product. Please use <span style="font-style:italic;">setup/New Ticket Instructions</span>.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-7141759540406071012?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-12940132584651346252008-05-08T04:34:00.003-04:002008-05-08T04:47:56.914-04:00You may assign any custom field to keep a list of email addresses. Each customer side email message will be copied to the list. Please note:<br /><br />1. You must create the field first (setup/Ticket Settings).<br />2. Use setup/Operations to enable the feature.<br />3. When specifying multiple email addresses use comma, e.g.<br /><br />marry@example.com,bob@example.com<br /><br />4. Only customer side messages will be copied to the list.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-1294013258465134625?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-31482848998207762092008-05-08T04:25:00.003-04:002008-05-08T04:33:47.159-04:00When posting a new message you may specify operators to receive a copy. Please note that the feature applies to a single message only.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-3148284899820776209?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-1160719381388531452006-10-13T02:00:00.001-04:002008-05-08T04:50:05.269-04:00To prevent automated submission of SPAM messages the HelpDesk Connect will put on hold any new tickets received via email. It will notify the sender and provide a link to complete ticket submission. The feature applies to new tickets only. Follow-up messages to existing tickets are always accepted. The feature is optional and is disabled by default; please use <span style="font-style:italic;">Setup/Operations</span> to activate.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-116071938138853145?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-1149047411103436172006-05-30T23:48:00.001-04:002008-05-08T04:50:46.368-04:00To prevent automated submission of SPAM messages the HelpDesk Connect will show an image with verification code on a new ticket submission page. A customer must type this code to submit a ticket. The feature is optional and is disabled by default; please use <em>Setup/Operations</em> to activate.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-114904741110343617?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.comtag:blogger.com,1999:blog-28662435.post-1148475955429734182006-05-24T08:59:00.001-04:002008-05-08T04:51:06.772-04:00Time tracking is available on per message basis. An operator may specify how much time it took to prepare and post a message. The feature is optional and it is disabled by default, please use <em>Setup/Operations</em> to activate.<br /><br />Reporting is available for users with <em>administrator</em> and <em>supervisor</em> privileges.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/28662435-114847595542973418?l=helpdeskconnect.blogspot.com'/></div>HelpDesk Connecthttp://www.blogger.com/profile/03480546935034012563noreply@blogger.com