tag:blogger.com,1999:blog-26320121.post-72878710457103320232008-05-08T04:18:00.000-07:002008-05-08T04:18:00.000-07:00Raaga,<BR/><BR/>I read this post of yours and here are my thoughts that I quickly jotted ... <BR/>Hope you do not take offense!and I think you are addressing the wrong thing here. <BR/><BR/><BR/>Poor customer service skills is one thing.... <BR/>But you have no right to ridicule the poor domestic call centre employee's english skills who <BR/><BR/><BR/>Do you even know how many Indian children get to study in an English Medium school. Some govt schools teach in Hindi medium all through and suddenly switch to Englisgh medium in clas 9th. Even these kids can't suddenly start speaing fluent english. Is it fair for us Upper middle class bread, MNC employees to make fun of some poor guy who Indiatimes has provided a means to earn a living? <BR/>There are no fancy jobs available in metropolitan cities for youngsters like this! Many of them are "well educated"... That's got nothing to do with English skills. <BR/>The IVR ( whether you call an Airtel, Indiatimes or Icici bank) is only langauge specific for self-help options... The average person who picks up the call finally is usually semi or no english medium educated.<BR/><BR/>Yes, Good English has become difficult to come by ... In various India ( English) News Channels, Radio channels.english advertisments . These guys are talking in what we call "Hinglish" or South Indian slangs thrown into gramatically incorrect english sentences in some of the channels down south.....<BR/>This guy must be making around 5000 rupees a month. Do you think a convent educated youngster will join a low paying job such as this? ...He/she will join a fancy MNC call centre where he/she jolly well speak good english and it is fair to expect so!<BR/><BR/>By the way the number of native language speaking people who call and indiatimes or a just-dial or the airlines are higher than people like you and me.<BR/><BR/>Yes, if you are hiring for an MNC and looking for good english speaking skils, I agree it is tough to find the right skills these days ....<BR/><BR/>However, here you are quoting a totally wrong example...I really sympathise with that guy who picked up the phone and must have felt so upset speaking to an irate customer....<BR/><BR/>By the way .. Please share what you are trying to highlight in the 'Mahalingam' ad...<BR/><BR/>I look forward to your response!Anonymousnoreply@blogger.com