AccessDirect USA - Hosted PBX, Virtual PBX Phone Systems

Affordable, Scalable PBX Phone Systems

2009-07-03T20:45:00.000-07:00

Affordable, scalable PBX phone systems are perfect options for small business and home business owners who want to enhance their business in a cost-efficient way. Hosted PBX phone systems are economical, feature-rich alternatives to premise-based PBX phone systems. A hosted phone service, working with VoIP technology, can create a big image for your small or start-up business by providing virtual departments and multiple extensions.

With easy installation and operation, hosted phone systems are affordable and scalable for all types of business environments. Companies can save on equipment cost, as the required equipment is hosted and managed by the service provider. It does not involve huge startup cost or ongoing operational costs. With low call rates, it can effectively reduce telecommunication expenses. Virtual PBX systems are highly scalable - you can add new phone lines easily, as per the increasing requirements of your business.

Virtual PBX phone systems come with features such as automated attendant, find me follow me call forwarding, call queuing, voice mail, fax mail and more advanced features. Auto attendant is the virtual receptionist that features powerful call handling and routing capability. Callers can choose from a menu of options, dial by name or dial by extension, to reach the employee or department they require. Multiple incoming calls can be easily managed through a hosted system. Through call forwarding, business calls can be transferred between a set of extensions. If the calls remain unanswered, they will be transferred to voice mail box.

Advanced call forwarding routes callers to various extensions - home phone, office phone or cell phone. Various calling functions including caller ID, call screening, call transferring, conference call, call waiting and music on hold are also offered. Through online call management facility, users can acquire necessary updates to phone features quickly and easily. There are many hosted service providers offering affordable, scalable PBX phone systems tailored to meet specific business needs.

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Virtual PBX - Affordable Virtual Office Solution

2009-07-01T19:23:00.000-07:00

Traditional PBX systems are expensive for small businesses and they are difficult to set up. To maintain communication expenses within an affordable budget, most businesses go for virtual office solutions. Virtual PBX systems are affordable virtual office solutions that can promote your established business by providing various call management functions. Small and medium sized businesses can now benefit from professional telephone answering solutions at low cost.

Virtual PBX systems are affordable for every type of business including small businesses, start-up companies, sole traders or home professionals. No overhead expenses and additional staff problems are associated with virtual office service. As the communication services are provided through hosted system, virtual office solutions do not require additional equipment to be installed at the client’s premises.

The hosted PBX system works with advanced VOIP connection. From initial call receiving to call routing and call transfer, virtual PBX offers many advanced communication features. The hosted service provides custom menu options for callers. Dial by name and dial by extension enable the customers to reach the right person they desire to contact. If the user is unavailable, the system will transfer the calls to other personal extensions or cell phone.

Auto attendant in the virtual PBX system interacts with the callers and routes the callers to the desired extension. It also plays customized professional greetings for callers. You can customize the auto attendant to make different announcements at different times of the day. Users can receive advantageous features such as voice mail, fax to mail, voice and fax mail notifications and many more. With streamlined infrastructure, businesses can improve their scalability and operations.

Virtual PBX is a perfectly affordable virtual office solution with minimum maintenance cost. By utilizing all advanced functionalities, a start-up or small business can create a big image among the clients. Various communication service providers offer local phone numbers and toll free phone number services through virtual PBX. Through virtual office solution, you can establish a local business presence or a nationwide presence in a cost-effective manner.

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A little insight into the PBX world

2009-07-01T09:13:00.000-07:00

When I try to explain what I do to people, the most common reaction is a blank face with the question “what is a PBX?” If you fall into the category of people who do not know what a PBX system is, then today is your lucky day.

PBX, which stands for private branch exchange, is a telephone exchange that works for a specific group of phones (for example a business) rather than an entire phone carrier (for example AT&T).

Historically the term PBX applied to process that the operators would use back when they would have to manually connect the caller via a switchboard. As technology improved the PBX phone system required a lot of expensive equipment as well as a person to maintain the system. But now in the 21st century, we have hosted PBX phone systems.

Our hosted PBX phone systems allow customers to enjoy all of the features that go with the standard PBX systems but for a fraction of the cost. A few of the most common features are…
• Auto Attendant
• Dial by Name Directory
• Call Forwarding
• Custom Greetings (we can even do a professional recording for you)
• Music on Hold
• Daytime and Afterhours Greetings
• Voicemail
• Find Me/ Follow Me

AccessDirect allows for even small businesses who previously could not afford to spend the tens of thousands of dollars it costs to purchase the equipment, to have the opportunity to sound larger.

It's Like Magic

2009-06-18T12:42:00.000-07:00

Lately I have noticed a surge in callers wanting to utilize our service as a busy no answer service. Basically what that means is the office had the first chance to answer the call and if the line either goes unanswered or is busy it will roll over to us for voicemail. I think today alone I have helped three customers set the necessary features up with their local phone company.

This feature also works great for companies who use their phones for outbound calls but still wish to utilize their Auto Attendant. Here at AccessDirect, we have a full time auto attendant but use individual lines to call out on. I have noticed that because so many people have Caller ID, they call back on the same number that called them rather than calling the number left in the message. Using the busy no answer feature any calls that come in on my desk phone if unanswered are rolled over to the auto attendant. This saves the hassle of trying to get the voicemail set up on each desk phone in the company as well as on each person’s extension on the auto attendant. Now all messages for Sally are all in her single voicemail box and the same goes for Joe.

But Bob wants his office’s busy no answer just to feed into one voicemail box for him instead of an auto attendant. Not a problem. Busy no answer works with all types of programs. You tell us how you want your package to work and we will make it happen. It’s like magic.

Evolution of Communication

2009-06-11T12:02:00.002-07:00

Chances are you probably have one of those fancy “smart phones” that will almost fold your laundry for you and chances are that you spent a good chunk of change on it. That being said why would you want to go out and spend an arm and a leg on a voicemail system that doesn’t even work with your phone. Lucky for you we offer a service that requires no equipment (expensive or otherwise) and works with your fancy “smart phone” as well as your standard copper landline and it even works with your voice over IP (VoIP) line.

Yesterday I had a guy in the Insurance Industry tell me that he needed the Blackberry for his company, and he wanted to make sure that his existing program would work with it. He had previously been utilizing a pager for emergency purposes; yes we can still send pages to customers who don’t wish to use cell phones or text messages. Here at AccessDirect we know that not everyone jumps on the bandwagon with new technology and on the other hand several people do so we support all kinds of technology from pagers to cell phones to Blackberrys.

No matter which technology you prefer, we have a package for you and your company that will make sure you appear to be with the “here and now.” Give us a call and let us bring your company into the 21st century.

Tall, Dark, and Handsome

2009-06-11T09:13:00.000-07:00

I am the typical 20something, single woman looking for the proverbial 'perfect' man. I mean, I don't ask for much. He's gotta be taller than my 5'10", ruggedly handsome, insanely funny, the guitar and vocal skills of Keith Urban, a love for small animals and children.....and the list goes on. And no matter how much eHarmony promises me to 'find that special someone', I will never be able to customize my ideal. He will still come with all of his inherent flaws.

When it comes to my voicemail system, however, I am the master designer. AccessDirect is so versatile, it can bend and flex to whatever mold I need. Not only are there customizable packages that include everything from fax to email service, find-me extensions, information only extensions, and your basic voice mailbox, but I'm also able to pick the number I would like.

In a world of sub-standard beaus, it's reassuring to know I can still be in control in at least one area of my life.

A Makeover Story

2009-06-09T13:51:00.000-07:00

One of my favorite shows to watch is Extreme Makeover Home Edition. I love how they take deserving people who are working hard to provide for their family and completely change their lives. The show provides the family with bigger opportunities than they were able to accomplish on their own. And that's what my job does.

Today I programmed two auto attendants, which isn't really out of the ordinary. What is incredible about the programs were they were both for one gentleman who is working hard at building two companies. I feel privileged to create a program in which I am providing more opportunity than he is able to do on his own. Now with his programs he will be less likely to miss an important phone call with his find-me extensions and those he does miss will be able to leave a message in his voice mailbox. In tough economic times, these advantages could be the difference in success and failure for a small business.

I may not be Ty Pennington, but I get to participate in my own extreme makeover; the business edition.

Add the personal touch to your voicemail...

2009-06-08T18:55:00.000-07:00

Today I programmed a busy no answer voicemail box for a law office. The way this voicemail box works is when the phone rings the specified number of times, say 4, then it rolls over to the voicemail number. This sounds great and all but what happens if you are already on the line and then someone calls? Luckily the forward will work on a busy too that way all of your calls that you can’t answer go to voicemail.

The Direct Messaging package is great for the one the business owner who wants to attempt to answer his or her phone instead of letting it go directly to voicemail. It allows for the personal touch that will keep your customers coming back to you instead of that other company who never answers the phone. Once again, this package includes my favorite, fax to email. We provide a unified messaging system where all of your messages are located in two places. One place is your email that is accessible anywhere you can access your email including smart phones; and of course on our server. And to top it off you can get all of these wonderful features starting at just $9.95 per month and can be set up usually within 24 hours.

We can work with your existing numbers and your current phones. And if you get the package set up and realize that it is not exactly what you were looking for, we are more than happy to help you customize it to make it exactly the right package for you. If you have any other questions about how our system works feel free to check out our FAQ’s section.

Making your business prosper

2009-06-06T18:59:00.000-07:00

Of course every small business owner will want his or her business to prosper and grow. So what is the most essential thing for the business to have? That's easy, customers. But what happens when your potential customer calls and you can't answer the phone? You lose the potential customer. But wait there is a solution; you get a voicemail service that provides you with a professional image when you can't. That's where AccessDirect comes in!

We offer several solutions for businesses of any size. For example we have the Direct Receptionist package which includes up to five extensions. This package is really popular with small businesses who want to sound bigger. You can have a one person business sound like there is a bunch of people working in the company and the best part of that is all of the calls can still be routed to the same person.

We also have the Direct Enterprise package for the company that is already larger than the one person business discussed earlier. This package supports up to hundreds of extensions depending on the needs of the business. `

All of our packages allow for customizability of features. My personal favorite feature is the fax to email which I talked about in my last post but my next favorite would have to be the voicemail delivery to my email. It's great because you don't have to call your phone to check your messages all the time to make sure your didn't miss any important calls and even better, as soon as you get the email you can click on the attachment and listen to the entire message immediately.

What's in a Name?

2009-06-05T12:41:00.000-07:00

"That which we call a rose
by any other name would smell as sweet."
-Juliet

Auto attendant, virtual receptionist, hosted pbx. All the same, but what exactly is in these names? Shakespeare alluded to the fact that a name posed does not change the essence of an object. A label does not negate the benefit. So perhaps the question to ask is, what is the benefit?

To understand the benefit, you must first understand the essence. Essentially, the job of a virtual receptionist is to greet current and potential clients with a professional recording, direct callers to the desired department, and deliver messages within seconds of being left.

The perks of an auto attendant are vast. It creates a professional, polished appearance, enables small businesses to seem larger, connect a nationwide corporation through one number, and have messages and faxes delivered to multiple email addresses. The fragrance of this 'flower' will linger, regardless of the name you call the program.

Hosted PBX - Full-featured Phone System

2009-06-04T19:59:00.000-07:00

Hosted PBX is a full-featured phone system ensuring attractive benefits to small as well as home businesses in a cost-effective manner. The common function of a hosted PBX system is to connect the business with its clients and customers. Hosted communication features are provided through dedicated VOIP technology. All functionalities are supported by hosted PBX with no additional equipment to buy or maintain.

A hosted system can effectively maintain communication within the company as well as the outside network. Businesses benefit from a full-featured phone system with facilities such as extension dialing, auto attendant, call forwarding, call acceptance, call screening, caller ID, call holding, message alerts, voice mail and fax to mail and many more. Call routing options include dial by name or dial by extension. Multiple extensions for employees and departments can be set up. When customers make calls to the main phone number, the hosted PBX will transfer the calls to these extensions.

Through advanced features such as find me follow me call forwarding, a hosted PBX helps small businesses to create a big business image. Through call forwarding, calls can be forwarded to a set of multiple extensions. If all phone lines are busy, the call will be diverted to user-friendly voice mail box. Callers can leave their personal messages in the voice mail box.

The set up and configuration of hosted PBX features are done through web portal. Users can customize communication features as per their specific business needs. You can completely manage the PBX features through web access. It is possible to add new extensions, access voice mail, set new professional business greetings, change voice prompts and update other communication features.

Hosted PBX providers offer various service packages for businesses of all sizes. All the phone features can be connected to your local phone number or toll-free number. By comparing various service providers, you can select right service plan that meets your specific business requirements and one that grows with your business.

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Another Day and Twice the Bang for the Buck

2009-06-04T15:48:00.000-07:00

Every day brings about something new and something different. Yesterday was no different. On an average day I program several standard voicemail and find me/ follow me packages. However I programmed a Fax on Demand package yesterday.

Fax on Demand is great for any company who wants to immediately send a document to a caller. The customers who most frequently use the Fax on Demand feature are apartment complexes because the caller can immediately be sent the floor plans for the available units as well as a lease application. The beneficial aspect to the customer is the ease of sending a fax. There is no more was a five or a nine? Or what did the caller say he wanted? And best of all no more jamming on the fax machine while trying to send the fax. Our system takes all of those added frustrations out of the mix and allows the caller to follow through with the faxing process.

Every now and again we come across other customers who are interesting in utilizing our fax on demand feature. Yesterday's customer was one of the other, non apartment complex customers. Mark signed up for our Direct Receptionist program which includes up to five extensions. He decided to use two of the extensions as voicemail boxes and two of the extensions as Fax on Demand boxes which he is using as an additional form of marketing. Essentially he is getting twice the bang for his buck. He is paying for a phone system and getting a marketing bonus for free. Now that makes financial sense in these tough economic times.

Sit. Stay. Rollover.

2009-06-04T06:23:00.000-07:00

If you were a dog, the command "roll over" would be understood. Lay down, roll over, get a treat. This, however, is not the state in which we find ourselves and when instructed to put the features call forward, no answer and call forward, busy, no answer on a rollover group I can understand the confusion.

Also known as a hunt group, a rollover group consists of all your telephone lines. Its function is that if a line is busy it will automatically roll to the next line until it ends at the last line in the group. When a company wants the phone in their office to ring, giving them a chance to speak with a client live before going to the auto attendant, it is necessary to have specific features placed on this rollover group.

Essentially, the desire is for a caller to be routed to voicemail when a line goes unanswered. This feature is called call forward, no answer. This feature would be placed on all the lines in the hunt group. To avoid a busy signal, the feature call forward, busy, no answer would need to be placed on only the last line of the group. This feature is only placed on the last line since the rest of the lines are working as a rollover.

Although it cannot replace the talents of man's best friend, the rollover group combined with the features call forward, no answer and call forward, busy, no answer provide a treat in themselves; increased customer care and business productivity.

Disaster Recovery

2009-06-03T07:52:00.000-07:00

Yesterday I programmed a disaster recovery program. This program is a great asset for any company to have. It functions as a backup means of communication in case of a disaster such as a tornado, hurricane or any other major disaster that knocks out communication. Since we host the number the client never needs to worry about not being in communication with his or her clients when the phone lines are down or even if the building is destroyed.

The program purchased the company has the ability to record a lengthy informational greeting explaining the situation and also has the ability to take a message which will be emailed to the customer as a .wav file. You might be wondering how the customer plans on getting the email if there has been a disaster which means the internet is probably not functioning. Lucky for the customer we also have the ability to send a text notification and a voice notification alerting the customer of the message. I assume that everyone is familiar with the concept of text messaging (a short message sent to a cell phone in the text form) but you may not be as familiar with the idea of voice notification. Voice notification is when our system places a call to the customer notifying them that they have received a new voicemail and allows them to login to the mailbox and listen to the message immediately.

One of the greatest things about our programs is they are completely customizable. If you want something specific odds are good that we can make that happen for you all while making your business look bigger and more professional.

It's elementary, my dear Mason

2009-06-03T06:16:00.000-07:00

Zack, one of our new customers, called me today. He has a single find-me voice mailbox and wanted to ensure that he was sounding as professional as he could with his system. In looking at his program, I noticed that his callers would ring directly through to his cell phone and only when his cell phone went unanswered or was busy would they then be given the company name and greeting.

Zack expressed the desire to have his company announced and his callers notified that their call was being transferred to the next available representative. I added the functionality to play a greeting before executing the find-me routine and on a no answer play a second greeting. To complete the professional sound, I recorded the greetings for him. Once the greetings were in place, I notified Zack that everything was up and running according to his request.

I received a call again from Zack after he had listened to the greetings, and it was exactly what he was looking for. However, he wanted to add just one more thing; music on hold. I sent him the different selections of music that we offer and instructed him to let me know which he preferred and I would upload it into his program. Again, Zack called and we discussed his options. After opting for the piano-guitar selection, he expressed his heartfelt thanks for my time and service stating I deserved a “gold star just like in elementary school”.

In elementary we’re taught the basics, the building blocks, for the rest of our school career. They become the foundation on which our entire learning is based. They are the relationship between the abcs and research papers, numbers and algebraic equations, questions and the scientific theory. Zack also reminded me that they also are the relationship between gold stars and satisfied customers.

Hosted PBX – Feature-rich VoIP Solution

2009-06-02T18:52:00.000-07:00

Many small businesses and home-based businesses choose hosted PBX – the feature-rich VoIP solution - due to its advanced and cost-effective features. A hosted PBX system is beneficial for startup businesses in that it helps them create a good business image. The VoIP technology co-ordinates phone and Internet traffic over a single network. All PBX phone features are provided through advanced VoIP technology.

A VoIP enabled hosted PBX system comes with a variety of phone features that help to maintain a well-organized communication system in a business environment. From call attending to call routing, all steps are effectively carried out with the aid of sophisticated VoIP technology. With multiple extensions, you can create virtual departments or virtual branch offices for your business. All our calls will be routed and delivered efficiently via hosted PBX.

The most beneficial feature of VoIP enabled hosted PBX is that it can connect business calls to you, regardless of your location. Multiple business calls can be managed effectively by this hosted system. Calls can be routed to various extensions. Features such as auto attendant, call forwarding, call routing, call transferring, call waiting, conference call, direct inward dialing, music on hold and more help to handle your business in a professional manner.

Advanced VoIP technology provides the facility to send and receive multiple faxes at the same time. Fax mail feature can forward fax messages to email addresses and the users can check them later. If multiple business calls arrive simultaneously, the call can be transferred to various extensions, and then to the voice mail box. Users can also track call records and update various phone features through web access.

As all the phone functions are provided via hosted VoIP technology, the services cost only a fraction of a standard PBX system. No huge investments or hardware installation is required for hosted PBX services. A number of VoIP service providers offer hosted PBX with different functionalities at affordable rates. You can choose the right virtual PBX system that satisfies your business needs.

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Virtual PBX - Virtual Phone System

2009-05-31T18:37:00.000-07:00

Virtual PBX or virtual phone system is a cost-efficient alternative to traditional PBX phone system. The virtual phone system is a fully automatic call answering and routing communication system. It is provided through advanced VOIP technology and managed by a communication service provider. Virtual PBX phone helps small businesses and solo entrepreneurs to establish a new business image in their target market areas.

Virtual PBX system is distinguished by a number of call management features. Some of the common features include: auto attendant, call forwarding, automatic call distribution, voice mail and fax to mail. All call features can be customized as per specific business requirements. The advanced auto attendant feature can efficiently route incoming calls to the proper person or department. All incoming calls are received with professional business greetings and customized greetings can also be set. The call forwarding feature can forward calls to any phone at any location. It provides the facility for the employees to work from home or even when traveling.

The unique combination of phone and computer provides many advanced benefits to the business. The main advantage is that the business need not maintain salaried staff to keep the hosted PBX system. Instead of calling features, virtual service can be used to send and receive fax messages. Other beneficial features of virtual phone system are that your callers do not have to pay long distance call rates. Through an efficient virtual calling system, your business will gain more customers. As it requires less up-front and running costs, it is the right solution for start-up businesses.

Virtual PBX system can be connected to local numbers and toll free numbers. If the business already has a number, it can be connected to the virtual phone system. Virtual phone system can be activated within minimum time. Various communication service providers offer virtual PBX system with a wide array of service packages. You can choose the best option that suits your business requirements.

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Virtual PBX - Professional Virtual Office Features

2009-05-28T18:41:00.000-07:00

Virtual PBX phone solutions are completely automated call answering and routing systems that facilitate business communication. With professional virtual office features, virtual PBX systems are ideal for all types of businesses, from sole businesses to large enterprises, and mobile professionals. Businesses can communicate effectively with remotely located customers and employees through virtual PBX system.

Hosted PBX systems offer a variety of professional virtual office features including auto attendant, call forwarding, caller ID, live call transfer, call screening, music on hold, and many more. You can custom program many virtual PBX features. Business greeting messages and on-hold messages can be customized as per specific business needs. No business call will be missed and you can communicate professionally and efficiently with your customers.

Advanced features including voice mail and fax to mail are also available through virtual PBX phone system. Sending and receiving multiple faxes simultaneously is possible via advanced fax mail feature. The fax messages received can be sent to the company’s email address. Voice mail feature helps to avoid busy signals. Unanswered business calls will be diverted to the voice mail box.

Incorporated with advanced professional communication features, virtual PBX can connect business calls to any location, at any time. With call routing options, auto attendant works as an interface between businesses and callers. Professional call diverting options include dial by name and dial by extension. Virtual PBX system allows setting multiple extensions for employees and departments. Professional virtual office features can be connected to local phone number or toll free number. Virtual local number with area code helps to establish your business image in selected market areas. With toll-free number, businesses can create a nation-wide presence.

The communication requirements of small businesses are best satisfied by virtual phone system for a fraction of the cost. No capital expenditure or additional cost is required for virtual PBX service. Various service providers offer cost-effective virtual PBX service plans for businesses. Professional virtual office features can be tailor-made to meet specific business requirements.

Virtual PBX - Expand Your Business

2009-05-26T19:07:00.000-07:00

A right virtual PBX system with its professional call management features can help expand your business. You can run your business from any location of your preference and establish a big business image. As the hosted PBX is a fully automated system, you need not hire or train any extra staff for phone support. You will never miss any important business call; besides, you can effectively communicate with your employees and clients.

Advanced virtual PBX systems can impart a big business image for your small business by offering sophisticated communication features. You benefit from features such as: auto attendant, call forwarding, call screening, caller ID, call waiting, call transfer, call return, voice mail and fax to mail and many more. Automated attendant receives all business calls and routes them efficiently. It can be programmed to create and schedule business greeting messages.

Along with standard communication features, hosted PBX offers some highly advanced features such as multiple fax message handling, find me follow me call forwarding and voice mail service that can be really beneficial for small businesses and mobile professionals. You can set various extension numbers including residence, office or cell phone number to one main virtual phone number. If the main phone line is busy, find me follow me call forwarding facility will divert calls to your preset extension numbers. If all phone lines are busy, the call will be routed to the voice mail box. Your callers can leave voice messages and you can check them later.

Virtual PBX offers the same advanced features as premise-based phone systems, but at an affordable cost. All the virtual phone features are provided through dedicated VOIP technology. Therefore no additional hardware equipment or software is required for virtual PBX.

With many advanced features, virtual PBX adds credibility to small businesses. You can conveniently select a local phone number or toll free virtual number for your small business. Many virtual communication service providers offer affordable virtual PBX service plans; you can choose the right service plan that will suit your specific requirements and help you expand your business.

Auto Attendant - Dial by Extension

2009-05-24T21:55:00.000-07:00

Dial by extension service is an advanced time saving feature of auto attendants. Hosted PBX phone systems featuring auto attendants are now commonly used in almost all business centers. Auto attendants are best suited for businessmen striving hard to manage their disparate office matters.

For Professional Handling of Calls

Professionally recorded greetings are installed in the auto attendant system to greet the callers. Further, the callers are left with a number of choices. They can get their phone lines connected to the associated extensions. If the particular person is unavailable, they can leave their messages in the voicemail box of the user. Besides dial-by extension, hosted PBX systems offer features such as find me follow me, dial-by-name, fax on demand, email -fax service, voice to email and many more functionalities.

Unifying Communications through a Single Phone Number

Though your workers are functioning at different locations, you can manage the communications effectively utilizing the dial by extension feature installed. Through cell phone numbers or other personal numbers, business people can manage their business matters effectively. The providers of auto attendant systems give connections to all extension phone numbers from a single phone number. This means that the caller is ensured connection to the person he wants to talk to.

Auto Attendants – the Right Way to Impress the Customers

Through this service, any small or medium sized business can create the impression of being a big corporate. The callers are welcomed in a very professional manner. The providers of auto attendants offer 1-4 digit extension numbering for the convenience of the users. The callers can hear the music on hold tone while getting connected to the concerned extensions. On demand, the callers can even get connected to a live receptionist. In case the user is busy or unavailable, the callers can hear the do not disturb mode and go for a voice message option.

Live Answering - Virtual Receptionist Services

2009-05-22T19:50:00.000-07:00

Business executives on the move utilize virtual receptionist services to manage their business communication needs effectively. Together with its live answering service, this advanced phone system comes with a number of time saving features. You can streamline your business with this cost-effective business communication solution.

A Flawless Telephone Answering Service

Virtual receptionist services are highly beneficial for all kinds of office environments. These feature-rich systems keep the callers happy. The callers are welcomed with a professionally recorded greeting; besides, they are presented with all the conveniences of a standard phone system. Through the customizable answering service options, the callers will be directed to the required extension phone lines within no time. Dial-by-name, dial-by-number, call transfer, call forwarding and many more options are there for the callers to make live communication with the staffs.

Increase Business Productivity through Better Customer Relationship

An unanswered phone call may cause you to lose an important business deal. Hence, for any business, an all-time functioning telecommunication system is vital. Thereby, the callers will get round-the-clock live answering service. Since a virtual receptionist runs with the aid of a hosted server, huge volumes of incoming calls can be efficiently handled. Within no time, the incoming calls are connected to the extension phone lines without making the callers wait on queue for a long time. As this auto attendant does all the functions of a live telephone operator, business owners need not worry about losing even a single phone call.

A Feature-rich Telecommunication System

Business firms that struggle to handle a huge volume of inbound calls can equip their offices with this live answering machine. Through this web administered service, the callers can enjoy a wide range of customer care services which include caller ID, music on hold, voicemail, voice to email, fax to email, custom menus, cell phone message notify and more. Even small and medium sized businesses can gain much from these virtual receptionist services, as these are provided at highly economical rates.

Auto Attendant - Call Transfer with Find-me/Follow-me

2009-05-22T00:22:00.000-07:00

‘Find-me/follow-me’ is the standard call transferring system in an auto attendant phone system. Facilitating inter-office communications and customer care applications, auto attendants through hosted PBX system have become a perfect addition for all business firms.

To Get Connected to Multiple Departments

To make communication possible throughout all sections of a company, the providers give connections to all extension phone lines. One to four digit multiple extensions can be obtained for each individual extension. The incoming calls are linked to the appropriate personal extensions of the company through a hosted server.

Find-me/Follow me - An All-time Tracking Service

With this sophisticated system in the offices, the employees are never out of reach of the callers. The calls are attended by the auto attendant system, which welcomes the callers with a professional greeting installed in the system. Thereafter, following the directions the callers can reach the right employee. The incoming calls will be automatically rolled into the users’ extension phone lines.

A Perfect Option for People on the Move

While traveling or when not in a specific location, you will not be able to attend the incoming calls. With the aid of auto attendants, the messages will be recorded in the voicemail boxes. A message notification regarding the voice messages will be sent to the users’ cell phone numbers or other alternative numbers provided. The users can check it out later and listen to the voice messages through their personal computer speakers. This ensures you all-time accessibility to the incoming calls to your offices and you need not have fears about losing any important business deal.

Best Startup with the Right Providers

There are numerous providers offering hosted PBX systems featuring auto attendant services, these days. It is important to identify the right providers who can give you quality services. You can activate the auto attendant service in your workplace either through your existing phone number or by making use of a new number.

Auto attendant - Virtual PBX System

2009-05-19T19:02:00.000-07:00

A virtual PBX phone system with a full-featured auto attendant is a great addition in workplaces, since with these systems business matters can be managed with ease. This advanced phone system provides all the basic functionalities of a standard phone system through a hosted server.

Helping Business People Stand Ahead of the Competition

Small businesses face a lot of competition in their individual fields and survival is largely dependent on effective communication with clients. Installing sophisticated call management system and hiring staffs for attending calls may enhance the business relations. Since the cost of maintaining these are often high, it is difficult for small business owners to opt for such systems.

A virtual PBX system, with no expensive equipment to install, can greatly help in this regard. With this system installed in the office spaces, you can handle business matters effectively even when you are on the move. You can be in the office or even travel around; incoming calls to your workplace will be directed to your cell phone numbers or other private numbers. Hence, you can build up better business relations with your clients through economical means.

Automatic Attending and Distribution of Calls

This phone system is connected using a single standard phone line. All the incoming calls will be automatically attended, professionally greeted and connected to the appropriate numbers. Unattended calls will roll into your voicemail box. There is no need of employing extra staffs for attending calls since all calls will be professionally handled by this auto-attendant system.

A virtual PBX phone system is fully featured with a number of functionalities including call screening, find-me follow me, dial-by-name, dial-by-extension, voice-to-email, fax to email, cell phone message notify, pager notify, day time and after hour menus, custom menus, caller ID and temporary forwarding of messages.

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Auto Attendant - Voicemail Message Delivery Options

2009-05-17T19:32:00.000-07:00

Auto attendant with voicemail delivery options is a great addition for blooming business firms. It functions just like any PBX ACD voicemail system. In this advanced phone service, the voice messages are directed straight to the voicemail boxes of the user. All the communication requirements of business people are easily met by installing this phone system.

Receive All Incoming Calls

The auto attendant can be programmed to greet callers with professionally recorded greetings suitable to the time of call. This system will be of great help at times when you are busy or unavailable. If the calls are left unattended, the callers can leave their messages in the voicemail boxes of the user. While the customers leave the messages in the voicemail boxes of user, they can give a call back, retrieve, forward, save or delete the messages.

High Volume Voicemail Boxes

A standard voicemail box comes with high volume capacity where the callers can store their voice messages. Within no time, the users can retrieve the voice messages that will be immediately notified. Whether it is an individual staff member, numerous departments or information only combination, this service is customized as per the needs of the user. The providers of this service help in transferring multiple voice messages to multiple inbound lines of the users.

Voice to Email Delivery

By the time voice messages are received in the auto attendants, a text message notification will be sent to the user’s cell number. And the message is sent by email to the mail box user’s email address as a .wav audio file. The users can listen to the messages through their computer speakers. As such, every new message will be notified by the providers. The users can forward it to anyone or save it for future reference. With all these professionalized services, auto attendants endow small business firms with the image of a larger one.

Auto Attendant - Customizable Menus

2009-05-14T18:46:00.000-07:00

Telecommunication plays a vital role in enhancing business relations. The auto attendant feature with customizable menus comes with a number of options to ideally meet the telecommunication needs of business owners.

Wide Range of Feature-rich Menu Options

The customizable menu offered by auto attendants is of great assistance to the callers. The callers will get touch tone inputs, professional call diversion, call attending and more services from the auto attendants. Business hour and non-business hour greetings, dial-by-name, dial-by-extension and announcement only options are the prime highlights of this system. The callers can opt for the appropriate one depending on their need.

Anytime Accessibility for Customers

Auto attendants enable small businesses to receive each and every incoming call. Once you have installed an auto attendant, you can effortlessly communicate with your clients and employees even when on the move. In case any call is left unattended, with the advanced facilities in this system, it locates the person utilizing the various numbers given by the user. Calls will be forwarded to the personal number, cell phone number or the extension numbers provided by the user.

Full Scale Call Processing Phone System

The users of this phone system provide custom menu for each extension for the convenience of the callers. This enables the calls to be routed to the particular extensions without making the callers wait for a long time. The voicemail boxes and voice to email services are a great addition in this PBX phone system. If the callers need to forward any message to the users, they can make use of the voicemail service. Hence, this is a phone system most sought after by business people to enhance their business relations.