tag:blogger.com,1999:blog-2563197201266076313.post-40181516544886500402008-04-16T17:00:00.003-04:002008-04-16T18:07:40.423-04:00It was about 30 years ago when I first came across "Zen and the Art of Motorcycle Maintenance: An inquiry into Values". It is Robert M. <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Pirsig's</span> first text in which he explored his theory of metaphysics and <em>reality</em>. Reading it reconfirmed a core belief instilled in me by my father...basically, <strong>Everything you think, you are</strong>. This mantra has become part of the fiber of my being and is reflected in everything I do, including and very importantly, my work. I don't know if there ever was a text written, ..."Zen and The Art of Selling Real Estate" specifically, but that practice of keeping good thoughts has never been more needed and or more important than it is now...<br /><br />Today's real estate agents face more challenges than ever before...Therefore, keeping lofty thoughts, making positive affirmations as well as <span class="blsp-spelling-corrected" id="SPELLING_ERROR_1">maintaining</span> an optimistic outlook while being receptive and open to communicate with each seller and buyer as they need...this <strong>"value"</strong> of customer service: the customer is always right...the customer comes first...This is the true value of selling real estate...The relationships we have taken the time to <span class="blsp-spelling-corrected" id="SPELLING_ERROR_2">nurture</span> and build. This is the truest measure of success.<br /><br />Just the other day I <span class="blsp-spelling-corrected" id="SPELLING_ERROR_3">received</span> a phone call from a very frustrated seller. (A lot of today's sellers are frustrated) He and his wife are two of my most favorite customers. They have bought and sold quite a few properties from us over the years. They are kind and loyal and easy to work with. After several moments of conversation he said to me, "Michele, you have the most calming voice." It was such a nice thing for him to say and it reminded me yet again how very important it is to stay in that positive place...Reacting to a person's frustration, making excuses, defending the market...none of this works. What sellers (and buyers) <em><strong>need</strong></em> is knowledge &amp; honesty...about the price, about the market and the trends, but mostly they just <strong><em>want </em></strong>a "calming voice"...<br /><br />Yes, a lot has happened in the world since Mr. <span class="blsp-spelling-error" id="SPELLING_ERROR_4">Pirsig</span> first wrote about the zen approach to maintaining a motorcycle, but his <em>theory</em> isn't science <span class="blsp-spelling-corrected" id="SPELLING_ERROR_5">after all</span>, it's just the truth...Everything you think, you are --And I think I'm the luckiest person in the world to have made so many friends in my 27 years of selling real estate here in Naples. That is my value...Everything else will just fall into place.Michele Peppehttp://www.blogger.com/profile/01568757324465406600noreply@blogger.com