Correspondence Management

Saskatchewan Gaming Corporation wins big with ccmMercury!

2008-07-21T15:43:00.003-04:00

July 24, 2008 --

In June and July of 2008, WorkDynamics took on the task of configuring three distinct databases for the Saskatchewan Gaming Corporation. These databases will help the SGC to better manage their workload and keep on top of their incoming information.

The Comment Tracking Database tracks the responses to comment cards submitted to the casino. SGC staffers respond to the questions and comments as required, and reports are run to determine what kinds of comments are given in an effort to continuously improve performance and customer service.
The Correspondence and Sponsorship System tracks the correspondence items that are received by the casino, including numerous sponsorship requests. The database allows the users to manage the preparation of responses.
The Event and Contact Management Database tracks who is invited to the various events held at the casino. The database is also used to store the contact information for each invitee. Invitations can be generated directly from the database.

The project entailed business analysis, database customization, training and start-up support and WorkDynamics is confident that the SGC will come out a winner with ccmMercury!

Happy Birthday, WDT!

2008-07-21T09:05:00.002-04:00

July 21, 2008 --

Back in July 1998, WorkDynamics Technologies Incorporated acquired the CCM division of DOMUS Software. Now, 10 years later, we continue to serve our original correspondence management clients and we've expanded our business to include the management of many other kinds of business processes.

We'd like to take this opportunity to thank our customers for their continued support of the CCM product suite and of our company. Here's to the next 10 years!

Canadian Heritage ccmMercury/RDIMS Implementation Successfully Completed

2008-07-16T14:00:00.002-04:00

Over the past year and a half, WorkDynamics was instrumental in assisting the Department of Canadian Heritage in reviewing and revamping a variety of business processes for managing their correspondence, invitations and communications products while upgrading to ccmMercury from CCM Plus.

Canadian Heritage is responsible for national policies and programs that promote Canadian content, foster cultural participation, active citizenship and participation in Canada's civic life, and strengthen connections among Canadians.

Building upon the integration between ccmMercury and RDIMS, this particular project enabled the department to embrace the electronic management of documents, with the implementation of scanning paper documents. These and other electronic documents are managed in RDIMS, while their associated workflow, tracking their creation, approval and completion, is managed within ccmMercury. The use of these two solutions together allows users to see the complete history of a file from its origins to its completion, including all comments, routings and links to all related documents, each with their own history.

To ensure proper ongoing management of the business processes, WorkDynamics created custom training materials and associated documents, and provided intensive ccmMercury/RDIMS training to Canadian Heritage users across the country, ensuring that they were able to understand the improvements to their business processes and to properly use the software to its full advantage.

Parks Canada embraces ccmMercury

2008-03-28T11:50:00.004-04:00

Parks Canada's mission is the protection and presentation the precious natural and cultural treasures of Canada. Their task is to inform the public of Canada’s outstanding places by providing useful information to broaden both knowledge and appreciation of Canada's amazing landscapes and waterways. Considered the “guardians” of Canada's cultural and natural heritage their aim is to help you discover the splendour of the national parks, national historic sites and national marine conservation areas under their custodianship. Parks Canada provides appreciation of Aboriginal peoples and ethnocultural communities, as well as the accomplishments of the many Canadians who shaped our country.

WorkDynamics is happy to provide the ccmMercury product to helping track and electronically manage information so that it is readily available to Parks Canada.

If you would like to find out more information about how ccmMercury is being used, you can contact Parks Canada at:

Parks Canada National Office: 25 Eddy Street, Gatineau, Quebec, Canada, K1A 0M5

Email:information@pc.gc.ca

Elections Canada Invests is ccmMercury to manage Business Processes

2008-03-28T11:40:00.003-04:00

Elections Canada is an independent, non-partisan agency that reports directly to Parliament. When the situation calls for it, Elections Canada must be prepared to conduct a federal general election, by-election or referendum, administer the political financing provisions of the Canada Elections Act, monitor compliance and enforce electoral legislation. Elections Canada is also mandated to conduct voter education and information programs, and provide support to the independent boundaries commissions in charge of adjusting the boundaries of federal electoral districts following each decennial census. Finally, Elections Canada may carry out studies on alternative voting methods and, with the approval of Parliament, test electronic voting processes for future use during electoral events.

The Office through which the Chief Electoral Officer carries out this mandate normally comprises a group of some 330 employees working in Ottawa. During a general election or referendum, more than 160,000 people are employed by returning officers across the country. A returning officer in each electoral district administers the election to choose a member of Parliament. ccmMercury offers automation and electronic management that will assist Elections Canada with their handling of important, process related documents. WorkDynamics looks forward to working with Elections Canada.

For more information, please contact:
Elections Canada, 257 Slater Street Ottawa, Ontario K1A 0M6

Public Prosecution Service of Canada Acquires ccmMercury

2007-06-20T12:46:00.002-04:00

WorkDynamics welcomes the Public Prosecution Service of Canada (PPSC) as its newest client. Public Prosecution Service of Canada (PPSC) is now using ccmMercury as the product of choice for electronic management and tracking of Ministerial Correspondence.

The Public Prosecution Service of Canada (PPSC) is a new department of the Government of Canada. It was created by the Director of Public Prosecutions Act on December 12, 2006, when Part 3 of the Federal Accountability Act came into force. Its mandate is to initiate and conduct prosecutions under federal jurisdiction and to intervene in cases affecting prosecutions and investigations. The PPSC also provides advice to law enforcement agencies and investigative bodies on investigations that may lead to prosecutions. The PPSC is independent of the Department of Justice Canada and reports to Parliament through the Attorney General.
http://www.ppsc-sppc.gc.ca/eng/bas/abt-suj.html

DIMES - Working Group Recommendations

2007-01-29T14:21:00.002-05:00

Directorate Information Management enabling Services (DIMES) Office - Canadian Federal Government

The Executive Correspondence Management Working Group's (ECMWG) evaluation of three business solutions for executive correspondence management was tabled at the Enterprise Information Management Advisory Committee (EIMAC) on February 2006.

An email was circulated to the RDIMS Board of Directors with recommendations from the ECM report, including the recommendations tabled in February of 2006, as being the definitive recommendations of the Executive Correspondence Management Working Group, and the DIMES office.

One should contact the DIMES office directly if there are questions regarding the recommendations.

NCR DIMES Info Line : (819) 956-6858

NCR.DIMESInfoLine@pwgsc.gc.ca

Agriculture Canada Acquires ccmMercury

2007-01-29T13:10:00.001-05:00

WorkDynamics is pleased to announce that Agriculture Canada has acquired ccmMercury licenses from WorkDynamics Technologies Inc. Agriculture acquired these licenses in January of 2007.

Agriculture Canada plans to use these licenses to handle Correspondence Management within the department. It was recognized that the ccmMercury application has a significant level of integration with the RDIMS suite of products (currently being used), and that henceforth this interaction will provide a substantial benefit to the user community.

"WorkDynamics is looking forward to working with our partners at Agriculture Canada" said Todd Bifolchi of WorkDynamics. "I feel that Agriculture Canada will see the benefits of this choice within a very short time frame."

Correspondence Management at the Canadian Food Inspection Agency

2006-09-05T16:58:00.001-04:00

The Canadian Food Inspection Agency recently implemented ccmMercury for users across the country, as the software of choice for tracking executive correspondence. Documents originating either in the President's office, or assigned to the President by the Minister of Agriculture or AGRI-Food Canada, are tracked using the ccmMercury application. All users can instantaneously see their current tasks, their overall workload, and to assist in making sure the information is timely, email notifications are sent automatically as new documents are assigned, thereby eliminating the need personally advise of upcoming work.

ccmMercury at CFIA has been fully integrated with RDIMS (the Federal Government of Canada's official document repository system), and originals of the incoming and outgoing correspondence are scanned and saved to RDIMS. The response letter and any supporting documents are also saved in RDIMS and attached to the CCM record, allowing users in any location to view the status of the record and the response, in real time. Regional users no longer need to wait for a faxed or paper copy of any document, cutting down the amount of time waiting for information.

Customized reports allow management to easily track current and up-coming workload and identify bottlenecks in their processes, which allows them to allocate resources as necessary. This will allow them to spend more time actually processing the requests and less time trying to find out their status, which should translate into better turnaround times for the responses, and therefore happier clients.

Announcing a Partnership Formed

2006-08-11T10:19:00.001-04:00

WorkDynamics Technologies Inc. is pleased to announce the formation of a partnership with Lorson Resources Ltd. based out of Trinidad and Tobago.

Lorson Resources Ltd. is known as "The Records & Information Management Company of the Caribbean", says Grant Bifolchi, President and CEO of WorkDynamics Technologies Inc. "We are extremely pleased to be working with such a respected group within the Caribbean, and are positive that this relationship will be beneficial to both, our clients and our other global partners."

Clients interested in using the ccmMercury application in the Caribbean area should contact Wanda Tyson, a Senior Executive, with Lorson Resources Ltd., for information or assistance. Contact information for Wanda Tyson is as follows:
Tel: 868 671-8173, 672-7002 Fax: 868 672-7005

Newest Client - Los Angeles County Metropolitan Transportation Authority

2006-07-10T13:07:00.001-04:00

WorkDynamics Signs Agreement to Supply Correspondence Management Software to the Los Angeles County Metropolitan Transportation Authority

WorkDynamics is happy to announce their newest client as the Los Angeles County Metropolitan Transportation Authority.

The MTA of Los Angeles has committed to acquiring licences of the ccmMercury product. "The workplan is being created for the implementation of the licences within the MTA, and the software should be in place before the end of the summer", said Grant Bifolchi, of WorkDynamics Technologies Inc.

WorkDynamics Profiled in Ottawa Media

2006-03-29T13:31:00.000-05:00

The business section of the Ottawa Citizen on March 30, 2006 will feature a profile on WorkDynamics. (You can also view the profile [PDF 95k] on our website.)

WorkDynamics will also be featured during the Rogers/Ottawa Citizen Business TV program (Rogers Channel 22) at 6:30 pm on March 29, and replayed at 11:00pm.

WorkDynamics is Hiring

2006-03-23T15:12:00.000-05:00

Due to the growth of our business, WorkDynamics has immediate openings for business analysts to work with our customers to plan for and implement ccmMercury.

If you like the variety of working with different customers, have experience in installing and configuring applications that use SQL Server and Oracle databases, and pride yourself on your ability to work independently, why not give us a call at (613) 254-9125 or email your resume to HR@workdynamics.com.

For more information, see the Careers section of our website.

Welcome to the Correspondence Management Blog

2006-03-08T16:02:00.000-05:00

This is the news blog for WorkDynamics Technologies and will provide news and information about our ccmMercury software for managing correspondence, and how our customers are using it to solve correspondence and paperwork management challenges.

Canadian Judicial Council Tracks Complaints in ccmMercury

2005-11-21T22:10:00.000-05:00

Workflow features used to manage complaint handling procedure

Today WorkDynamics announces the completion of the ccmMercury project for tracking and managing the complaints process at the Canadian Judicial Council (CJC).

Ensuring Canadian’s Concerns are Heard

A key part of the mandate of the Canadian Judicial Council is to receive and investigate complaints about the conduct of federally appointed judges using a clearly defined procedure. WorkDynamics defined and implemented a ccmMercury database and workflow to guide each complaint through the correct procedure and ensure the appropriate CJC lawyers have access to the flow of information at any time.

This project replaced a legacy Complaints database application with ccmMercury, a powerful tool that allows the CJC staff and lawyers to easily store, manage, track and monitor each Complaint case file. ccmMercury carefully controls who has the right to obtain access to each document through a series of rules based on the information in specific fields. If authorized, a CJC lawyer can launch a document from the case file (in either official language), make modifications and either save it or create a new version.

CJC reviews often include researching prior cases for precedents and the search capabilities of ccmMercury significantly reduce the research time needed. This helps to ensure that CJC meets its goal of responding to each complaint in a timely manner.

WorkDynamics Completes Initial ccmMercury Implementation at Canada Border Services Agency

2005-09-15T22:04:00.000-04:00

Pilot project uses ccmMercury to track ministerial and executive correspondence

Today we announce the completion of the initial ccmMercury implementation at the Canada Border Services Agency (CBSA).

Ministerial and Executive Correspondence

This pilot project created an executive correspondence database to track all documents (both internal and external) that need to go to the Minister of Public Safety and Emergency Preparedness Canada (PSEPC) or to the President of the CBSA. In addition to incoming letters, the documents being tracked include briefing notes, memos, speaking notes and paperwork for other internal processes. ccmMercury is already used to manage correspondence and paperwork within PSEPC.

The ccmMercury implementation is configured to streamline the internal business processes used within the CBSA for handling correspondence. ccmMercury keeps all of the information about each item of correspondence in one place, which allows authorized CBSA personnel to instantly find information and to respond quickly to enquiries from other departments and constituents

WorkDynamics Becomes Qualified Supplier for RDIMS Supply Arrangement

2005-08-23T21:59:00.000-04:00

WorkDynamics has expertise and resources to provide all categories of RDIMS Professional Services

WorkDynamics Technologies Ltd., the government correspondence specialists, today announced that WorkDynamics has successfully acquired a Request for Supply Arrangement (RFSA) through Public Works and Government Services Canada (PWGSC). With this agreement WorkDynamics becomes one of only 11 qualified suppliers that can provide Functional and Technical RDIMS Professional Services under Supply Arrangement 24062-010207/010/XL.

Complementary Skills

“This agreement allows us to leverage our many years of experience of working with RDIMS,” said Grant Bifolchi, CEO of WorkDynamics, “ccmMercury's ability to integrate correspondence management directly within RDIMS has given us some unique expertise and perspective on how to get maximum value from an RDIMS implementation.”

All Categories of Services

WorkDynamics is a qualified supplier for all categories of professional services defined under the Supply Arrangement, including

Project Manager
Application Architect (Technical)
Business Analyst (Functional)
Technical Analyst
Programmer
Security Analyst
Database Administrator
Implementation Manager
Quality Assurance Resource
Records Management Specialist
Web Developer / Specialist
Trainer (Applications)
Network Architect
Change Realization Manager