Thoughts on Enterprise Mobile Software Strategies by Kevin Benedict

iPhone Enterprise Mobility Apps

2008-08-15T16:20:00.000-06:00

Finally, it appears that iPhone has real enterprise business applications available to run on it. This article lists the top enterprise mobile software applications as:

Oracle for iPhone
Salesforce for iPhone
Sybase's Mobile Office for iPhone

These are small applications, but with great potential.

Great Article on Enterprise Mobility Trends

2008-08-15T16:11:00.000-06:00

This is one of the best articles, with good data, good opinions and bold projections on the enterprise mobile computing industry. It is interesting that this article came out on MacNewsWorld.

http://www.macnewsworld.com/story/iphone/64169.html

Apple's App Store & T-Mobile's Application Store

2008-08-13T08:51:00.000-06:00

Both Apple (with App Store) and now T-Mobile (T-Mobile unconfirmed) are launching or are preparing to launch online stores to distribute and sell mobile business and consumer software applications. I have long been involved in the mobile business application markets and can see both the benefits and challenges this model can have. Let me summarize:

Online stores promoted by big name companies - this is a good thing. Most mobile business application companies are small companies that can use all the help they can get from a larger company's marketing funds.
More visibility to the carrier's network of sales people and reseller channels - again this is good for the small software company producing mobile business applications
Sharing 30% of the revenue with the Online Store - this means you are effectively giving up 30% of your revenue as a "cost of sales" or "marketing cost". This would be OK, if you consider the Online Store as a reseller, however, you are still likely to be required to do all of the pre-sales, sales, post-sales and support work anyway. This can get expensive and unprofitable if mishandled.
Most mobile business applications consist of many different software components, only a small portion are actually downloadable to the mobile device. So if your multi-component mobile business application only makes a mobile client available on the Online Store, then the remainder could be sold directly by the small mobile business software company in a separate transaction. This is the likely scenario that will work. The Online Store would sell a $19 mobile software client, but the mobile application server, administration component, mobile workflow and device management would be separate applications and fees available directly from the software vendor for another $97,000 (I just made that number up).
In effect - the software vendor will just alter their pricing to lower the price of the mobile client - sold through the Online Store, but raise the price of their server, manager, work flow and device management components to meet their revenue model.
The net effect to the Online Store is they will make 30% of the $19 mobile client component downloaded from their site, but none of the $97,000 for the rest of the enterprise mobile software platform, consulting and integration fees.
The Online Store will not like this model and will tend to promote a monthly service based software package in the SaaS model. The Online Store will see this as getting a larger piece of the entire enterprise mobile solution, not just the small mobile software client.

It will interesting to watch how this model plays out in the market.

- Kevin Benedict

Great Links to Mobile Technology Portals, Websites and Other Points of Interest

2008-08-12T15:06:00.000-06:00

Hello Folks,

I found this list of wireless and mobile industry links that is quite useful.

» Portable Design Mobile Computing
» Wireless Week» Wireless Net DesignLine
» Mobilized Software
» Mobile Enterprise
Wi-Fi Planet
» Mobile Handset DesignLine
» RF Design
» RCR Wireless News
» Wireless Design & Development
» Unstrung» Wireless IQ
» Ultrawideband Planet
» Mobile Tech Today
» CWNP Wireless Certifications
» Global Wireless Education Consortium
» WiMax Forum
» FCC- Wireless Telecom Bureau
» Google Mobile
» CDMA Development Group
» WINLAB» MIPI Alliance
» Investing in Wireless
» Open Mobile Alliance
» WLANA
» 3GPP
» 3GPP2
» Bluetooth SIG
» Enterprise Wireless Alliance
» UMTS Forum
» Wireless Messaging Association
» Mobiliser Intel for Wireless Executives
» CTIA
» 3G Today
» The Wireless Report
» BlipLog Mobile Content
» Mobile Mentalism
» Mobile Entertainment
» m-trends Mobile Media Lifestyle
» This is Mobility
» Mobiltee
» Wireless-Watch.Community
» MobHappy
» Mobile Monday

More on iPhone Challenges

2008-08-12T09:29:00.001-06:00

Larry Borsato of the Industry Standard wrote an insightful article recently on the Nine reasons the iPhone apps platform is lacking. Tiny companies, developing tiny applications, with tiny investments may be interested in developing tiny mobile business applications for tiny niche markets, but any significant software company that develops industrial strength mobile applications would be unwilling to work under the present conditions set forth by Apple.

- Kevin Benedict

Otterbox, Dell Axiom and Windows Mobile 6.0

2008-08-11T14:49:00.000-06:00

Today, while waiting for the activation of my new mobile phone, I watched the water bottle delivery guy carry to large bottles a water in the store. On his hip he wore a nylon case with a mobile device in a rugged case (Otterbox) inside it. I could not stop myself. I walked over and asked him what kind of mobile device he was using inside the rugged Otterbox case. He grimaced as he set the heavy water bottles down and reached into the case. He held it up for me to inspect. It was an old Dell Axiom PDA inside the rugged case.

There is nothing wrong with a Dell Axiom, except for the fact they are no longer made. They ran on Windows Mobile 5.0 and earlier versions of pocket pc, so there is no Dell Axiom that can run on Windows Mobile 6.0. Again, nothing is wrong with running on Windows Mobile 5.0, unless the Dell Axiom dies and you need to buy a new mobile device. New mobile devices run on Windows 6.0. There is nothing wrong with buying a new mobile device that runs on Windows 6.0 unless of course the software you were using only runs on Windows Mobile 5.0. If you developed your own mobile software application 2 years ago for the Windows Mobile 5.0 OS, and your trusted software developer has long since departed for an IPO-bound career in a wireless mobile software company, then you have some challenges.

Most companies do not think about technical obsolescence issues when they decide to custom build a mobile application internally. For a longer list of issues to consider before choosing to develop your own mobile application please visit this website.

- Kevin Benedict

iPhone Business Applications

2008-08-11T14:37:00.000-06:00

On Tuesday, August 5, 2008 the Wall Street Journal published an article called Ringing Up Business With iPhone Applications by Raymund Flandez. In this article, an example of a business applications is a set of medical flashcards that work on iPhones. They also suggest these business applications, at $39.00 are expensive. OK...let's talk.

Real mobile business applications are extensions of key business applications that are run in the office. These mobile business applications enable you to integrate mobile devices with large, complex database applications that include workflow automation, database queries and business automation. The challenge that Apple has today is that their software SDK (software development kit) does not include synchronization technology that enables software developers to easily move data between a database applications in the office and the iPhone.

Another criticism I have for this article is suggesting that $39.00 for a business application is expensive. Expensive is of course relative, but significant business applications can often be worth $39,000-$390,000 to companies that can automate and mobilize their mobile users.

- Kevin Benedict

Mobile Solution Implementations & Strategies

2008-08-05T13:35:00.002-06:00

Google has recently released a new application called Knol. Knol stands for unit of knowledge. Knols are places to publish "authoritative" information. I spent some time over the last week preparing my first one on the subject of Mobile Solution Implementations and Strategies.

- Kevin Benedict

Convergent PDAs & Garmin

2008-08-04T10:12:00.000-06:00

I have written several blog articles over the past couple of years on the concept of "convergent" handheld computers and PDA devices. My definition of a convergent device is a handheld computer or PDA that combines many different features such as:

Mobile phone
Music player and mass storage
Digital camera/video camera
GPS and navigation
Internet connectivity
Powerful operating system that can run powerful business applications (windows mobile or equivalent)
Audio memos
etc

The convergence of these features in one mobile handheld device provide the mobile worker/field services worker the capabilities of automating and mobilizing many of their business processes and applications without carrying multiple devices.

Garmin, a long time satellite-navigation device company, seems to just be absorbing this concept. As printed in the Wall Street Journal's Breakingviews.com on Saturday, August 2, 2008 - Garmin has been planning, but is now delaying the launch of their mobile phone/gps-navigation device until the first half of 2009. It does not seem to include many of the features listed above, but does combine the mobile phone with GPS/Navigation. My question, like the Wall Street Journal's, is why now? Where were they when they owned the GPS/Navigation market? Did they completely miss this concept in 2006, 2007 and 2008 when the iPhone was introduced? Did they really think people would want to carry multiple devices around?

- Kevin Benedict

Working Remotely & Paper Processes

2008-08-01T09:56:00.001-06:00

I have worked with many companies that have experienced challenges with processing paperwork. Why? Often the work is performed in remote and mobile locations by people without years of experience, far from the accounting systems, managers and administrative staff. Here is some of the paperwork involved:

Creating a job estimate
Getting the job estimate approved and signed by the customer
Scheduling and assigning the work to a specific service technician
Hiring new employees or contract help and completing the documentation
Documenting the work (to the customer's satisfaction)
Submitting the completed work to the customer for payment (in the proper format)
Paying the employee or contract help

This process may happen hundreds or thousands of times per day across a wide geographic region. How does the central office collect, enter and review all of this paperwork to ensure accuracy? How do managers keep all of the correct business processes happening in the field? How do you ensure quality and professionalism when there is significant staff turn-over? How do you keep your customers happy?

Many of these issues can be avoided, or eliminated by using an automated system on a rugged handheld computer at the point-of-work. The handheld computer application can step each service technician systematically through the correct business processes. The handheld solution can inform the service technician how things need to be completed, provide additional audio and video examples, and alert when something has been done incorrectly. The information entered in the field, at the point-of-work, can be synchronized with headquarters and reviewed by management in near real time. This is how companies can ensure quality, consistency and the ability to scale up their business.

- Kevin Benedict

MobileDataforce Announces iPhone Software Development Services

2008-07-16T13:49:00.001-06:00

MobileDataforce® Announces iPhone Software Development Services

New iPhone software development services enable businesses to deploy custom mobile business applications to the popular iPhone

Boise, Idaho— July 17, 2008 – MobileDataforce®, a leading provider of mobile software solutions for businesses, today announced a new professional services offering for users of the popular Apple iPhone.

MobileDataforce has for years been developing mobile software applications and helping our customers develop and deploy mobile enterprise software applications around the world on the Windows Mobile and Pocket PC operating systems. We are now adding the capabilities to develop enterprise mobile business applications for use on the iPhone.

About MobileDataforce®

MobileDataforce® is a leader in the development of enterprise class and business critical software solutions for use on mobile computers including Smart Phones, Handhelds, PDAs, Tablet PCs and laptops. MobileDataforce has sales offices in Europe, North America and in Australia to support their expanding customer base and sales channels. Privately held, MobileDataforce has been mobilizing business solutions since 2000. For more information, please visit our website at www.mobiledataforce.com.

Apple Stores and Motorola MC50s

2008-07-16T09:31:00.005-06:00

I had the opportunity to be in an Apple store in New York City last month. I was again very intrigued that Apple employees were still using Motorola handheld computers inside the Apple stores. I would think that Apple would want to replace these handheld computers manufactured by their competitors with iPhone business applications. It will be interesting to watch.

MobileDataforce is now developing custom mobile applications for businesses wanting to extend the use of their iPhones into their business processes.

- Kevin Benedict

Mobile Data Drives Rational Decisions

2008-07-16T08:47:00.005-06:00

The title of this article is a mouth full, but it is true. We have customers using mobile data collection for the following purposes:

Surveying AIDS victims, using mobile handheld computers, in various African countries to learn about habits, practices, cultural norms and other lifestyle issues. This information is synchronized back to a central research databases so analyst can learn how best to educate people on how to prevent the spread of AIDS. Real field data is critical for developing the most effective educational programs.
Customer surveys included with Work Orders/Service Tickets. Once work is completed at a customer's location, the service technician hands the customer a mobile survey form on the handheld. The customer has the opportunity to rate the service in several different areas. This information is immediately synchronized to the office database and the manager can review the customer's responses. This is an effective way of scaling the manager/owners contact with customers. If there is a problem rating on the survey the manager can immediately contact the customer to address these issues. Having a mobile survey, also encourages the service technician to always provide their best customer support. Managers can base bonuses in part on customer survey reports.

These are just 2 areas where real-time, or near real-time data can enable managers in the office to make solid rational decisions based upon data gathered in far away locations.

If you are interested in more information on mobile surveys or any other kind of mobile application please visit MobileDataforce's website.

- Kevin Benedict

The Law of Mobility

2008-07-15T16:38:00.004-06:00

The Law of Mobility states that the value of any product or service increases with its mobility. Improvements typically realized from a mobile solution include a reduction of paper, streamlining of non-value added and redundant processes, an increase in overall productivity, elimination of manual processes, reduced labor costs and overtime, and increased quality and reliability of information. ~Russell McGuire, The Power of Mobility

Russell McGuire has provided us with a concise description of the value of mobile applications. Here are 39 detailed reasons to mobilize your business.

Mobilizing business processes enables you to gain visibility into work done in the field, helps to ensure quality work, enables you to reduce administrative work and invoice for field services quicker.

- Kevin Benedict

Online Educational Video on Implementing Field Services

2008-07-14T16:49:00.004-06:00

Educational Video on Mobilizing Field Services

For those of you interested in mobilizing your field services, you will fine the following video informative and useful. The President of Psion Teklogix (a ruggedized handheld computer manufacturer), Ron Caines and myself explore the challenges and rewards of mobilizing field services and field data collection.

Field Services video

Apple Could Make Things Easier for th iPhone

2008-07-13T19:30:00.004-06:00

It is a good thing MobileDataforce's professional services organization has so much experience developing enterprise mobile software applications and synchronizing with back office systems, because Apple has certainly not offered much help in making the iPhone enterprise ready. We are developing iPhone applications now for customers and are often coding our own software to fill many gaps in Apple's SDK.

This experience is predictable when new technology is released. It takes companies like MobileDataforce to fill in the missing links. Even with these early stage issues, it is certainly fun and the iPhone is absolutely capable of being a value enterprise tool for the mobile workforce.

GPS Features on the iPhone

2008-07-08T15:38:00.003-06:00

One of the coolest features of the Apple iPhone for businesses is the integrated GPS functionality. Companies can use these features for a large variety of purposes including:

Adding time and date stamps PLUS GPS coordinates to work orders as a way of proving the time, data and location of work performed
Enabling service technicians and delivery vans to be tracked in near real-time.
Helping drivers reach their destination faster and with less fuel
Associating job estimates to a GPS location
Locating and identifying the location of various pieces of equipment and other assets
Associating conditional assessments for asset management with a GPS location. This can be used to locate buildings, walls, sidewalks, sprinkler heads etc, that require repair

The list can go on forever because there is a HUGE amount of value in adding geospatial information to just about any field service activity. Including this feature on an iPhone is one more step toward making the iPhone a valueable business tool for the enterprise.

MobileDataforce is currently working on a number of mobile business applications for the iPhone.

Enterprise Business Applications & Apple iPhones

2008-07-08T15:23:00.002-06:00

MobileDataforce has just started a very cool mobile business application for use on the Apple iPhone. My team has over 50 years experience developing custom mobile applications yet are still excited about using their experience with the iPhones.

This iPhone business application involves the following:

Login to an office database application from an iPhone
Enter Sales Order information on the iPhone in the field and transfer the order to the database application in the office
Enter Shipping information on the iPhone and transfer the information to the database application in the office
Initiate credit card processing on the database application in the office
Receive acknowledgement of Order acceptance and CC processing
Initiate an order fulfillment and shipping process in the warehouse

This is just one of many iPhone applications and projects that MobileDataforce is reviewing and/or developing for our customers at this time. It is fun, but challenging as Apple has not provided complete tool sets for iPhone development yet. Currently we must develop many of the tools ourselves to address the needs of the enterprise business application market, but eventually Apple will offer more tools to simplify the most common enterprise integration needs.

Let the fun begin for the iPhone enterprise application market!

Extending the Use of Handheld Computers at the Airport

2008-06-30T16:06:00.003-06:00

I have been away the past 10 days on vacation and noticed several uses of handheld computers that I want to share.

The customer service folks at the Detroit airport, the people pushing the wheel chairs, were all using MC 70 handheld computers from Motorola/Symbol. This is the first time I have seen this category of worker using handheld computers. As I watched them, they would check them about every two minutes as new dispatches were sent out. It appeared that all dispatches were sent out, and available customer service staff would respond.

As I watched, I wondered if each dispatch had a unique work order number and was invoiced to the various airlines. I did not get the chance to follow-up, but that is how it appeared.

- Kevin Benedict

Mobile Handheld PC Technology in a Slow Economy

2008-06-10T14:58:00.004-06:00

Slow economic periods are a time for reflection for many companies. Understanding how to react to an economic downturn is one of the hardest tasks for a manager. The focus must be on accomplishing more with less and reducing inefficiencies. How can you provide more services per person, lower administrative costs and reduce expenses while at the same time providing quality work and good customer services? This article is intended to help the reader start the process of self-evaluation - to explore where inefficiencies may be lurking in your own unique business environment.

The use of mobile technology, in the context of field service automation, is most often driven by the following 12 business motivations:

1. Efficiencies in communicating information between the office and the remote service technician or jobsite
2. Efficiencies in planning and scheduling work based upon location, parts and expertise needed
3. Reducing fuel costs
4. Reducing travel time
5. Reducing time consuming and error prone data entry activities in the office
6. Increasing productivity – more average service calls per service technician in a day
7. Increasing service contract sales
8. Increasing equipment upgrade sales
9. Increasing collections with mobile invoicing, mobile printing of invoices and onsite collections
10. Improving inventory control and management - visibility to parts needed, the location of inventory and parts used on each job or service ticket
11. Reduced risks by reminding service technicians of safety hazards and safety procedures on the job
12. Improving management visibility into work done in the field to ensure quality services

These 12 business motivations become increasingly important during slow economic times. In rapid growth periods inefficiencies are often overlooked in a rush to keep up with the market and business growth, and hidden under the onslaught of new sales and revenues. However, when the economy slows down, it is time for companies to re-evaluate business processes in order to eliminate the inefficiencies and bad habits that have developed. Let’s now review some common and costly inefficiencies:

1. Inefficiency # 1 -Wasted time and fuel driving back and forth to the office to pick-up and deliver new work orders, tools and parts. With the high cost of fuel, reducing driving distances is a necessity. Can you dispatch a service technician directly from their home to a nearby jobsite? Can you make sure your service technician has the most common parts in the van before they travel to the jobsite?
2. Inefficiency #2 – Wasting time and fuel by being unprepared for the job and driving around looking for parts. Can you reduce travel time and fuel costs by being better prepared for the job before traveling? Can you ask customers for more information on the equipment such as brand, serial number, year, location, problem etc? Can you ask the customer for a digital photo of the equipment, serial number, etc., and email it before dispatching the service technician?
3. Inefficiency #3 – Sitting outside of a locked and vacant location wasting time waiting for the owner to arrive. Can you set up an automated phone call to let the customer know you are on the way? This avoids showing up at a vacant house or closed business and wasting time.
4. Inefficiency # 4 – Sending service technicians to a distant location, when another service technician is closer and wasting time and fuel. Can you use GPS tracking on the vans to better know the location of all service technicians so you can dispatch the closest and best service technician for the job?
5. Inefficiency #5 – Missed opportunities to sell more services, parts and equipment to the customer at the time of work. Can you automatically remind the service technician to promote service contracts by using a mobile handheld work order system? This will help increase service contract sales.
6. Inefficiency #6 – Poor scheduling and routing. Can you schedule service contract visits based on geographic location to reduce fuel costs and wasted travel time? Can a service technician complete more service calls in a day if they are routed more efficiently?
7. Inefficiency #7 – Driving large and heavy vehicles when not required. If you have a better understanding of the parts required for today’s service calls, can you take a smaller, more fuel efficient vehicle to the jobsite?
8. Inefficiency #8 – Poor cash management and collect processes. Can you collect money, swipe credit cards and print receipts from a mobile handheld device to improve collections at the jobsite? Are you wasting time, paper and postage sending out invoices weeks after the work was completed?
9. Inefficiency #9 – Too much administrative costs. Can you reduce the costs of data entry and administrative staff by automating the dispatch process by using wireless work order dispatch that is integrated directly with your work order management and accounting systems?
Every company, upon self-evaluation, will be able to identify additional inefficiencies that can be corrected and reduced. Many of the costly inefficiencies can be resolved by automating and mobilizing field services business processes.

Mobilized Work Orders

What does an automated and "mobilized" work order system or service request dispatch and management system look like? A customer calls in to report a broken heating system. The office staff takes the phone call, enters the relevant information into the work order application on the desktop computer which then creates a unique work order and number.

The work order database application, with GIS integration, can compare the location of each service technician to determine which service technician is closest to the work location. The dispatch system can also look at the estimated time the nearby service technicians are committed to completing their existing assignments. Once the appropriate service technician is identified, the work order is dispatched to the handheld computer used by the service technician. Included in the electronic work order is driving directions from his/her current location to the next job location. In addition to the work order information, warranty, repair, users manual, maintenance history and product information on file can also be dispatched to the handheld computer for reference and parts inventory management.

Once the service technician arrives at the location, he opens the work order on the handheld computer. Opening the work order automatically captures the service technician's name, the date/time stamp and the GPS coordinates of the jobsite and enters them into the mobile application’s work order.

Next the service technician examines the broken heating system and determines which parts need replaced. He can pull out his handheld computer and check whether he has the needed parts in his vehicle inventory, if not, it can automatically search for nearby service vehicles that may contain the part (GPS tracking enables this). If another nearby service vehicle is determined to have the required part, then driving directions can be sent.

When the service technician arrives at the service vehicle with the needed part, then the part is scanned using a bar code scanner in the handheld computer to log its removal from the vehicle's inventory and assigns it to the appropriate work order number.

Back at the work site, the service technician runs into a challenge. He has never worked on this model before and needs advice. He snaps a digital photo of the equipment and synchronizes it back to the office. His supervisor reviews the photo and calls him with advice.

Once the work is completed, the service technician signs his name on the handheld computer screen, and has the customer sign the work order screen as well. The service technician prints an invoice on a mobile printer and collects the payment or swipes the customer’s credit or debit card. The collection is noted on the mobile work order and synchronized back to the office.

As soon as the work order is completed and synchronized, the mobile application reminds the service technician to promote a 2 year service contract. The service technician reviews the details with the customer and signs them up for a 2 year service contract. Next, the work order system reviews job locations and priorities and assigns the next optimized work order to the field service technician.

These features and more are developed and deployed by MobileDataforce (http://www.mobiledataforce.com/) weekly to various service businesses around the world.
Slow economic times motive each of us to become more efficient. Self-evaluation can help us understand how we can become smarter business owners. Mobile solutions can be purchased, leased, subscribed to on a monthly basis, or customized specifically for your needs. The ROI (return on investment) is quickly realized and quantifiable.

- Kevin Benedict

Status of the Mobile Business Application Market

2008-06-06T16:11:00.004-06:00

I talk a lot. I talk to many other executives who work in the wireless mobility, handheld computer, enterprise software and PDA markets. We share views and experiences from these industries. Here is a summary of what I am hearing these days:

The handheld barcode scanner market is hurting. The traditional warehouse and retail markets are not spending money. With shrinking sales, the handheld barcode scanner market is suffering from decreasing margins and more competition

Sales people in the handheld barcode scanner industry are leaving under pressure to increase sales in a tough market with shrinking opportunities

Tradeshows and conferences are suffering due to the high costs of fuel and travel in a slow economy

The market segment for wireless mobile business software applications (where MobileDataforce plays) is the fastest growing segment of the wireless mobility market. The field work force continues to suffer from a large amount of inefficiencies that companies must fix in tough times in order to be competitive. Thus this market is growing when many other segments are not

Custom Mobile Applications or Off-The-Shelf?

2008-06-06T15:52:00.005-06:00

Definition of "Off-The-Shelf" software: A software application that is pre-developed and can be used by many companies in the same industry.

Our clients often ask the following question: Should they buy a mobile application pre-developed and for less money? The answer may be yes if they have a business exactly the same as many other companies and mobile software is available that fits it. The challenge most companies have is that some percentage of their business processes are unique. Some portion of their enterprise software or database applications have been configured specifically for their own unique preferences. Perhaps competitive business processes are the secret to their success. If this is the case - it is highly likely that a customized mobile application may be both necessary and advantageous.

Often successful businesses have developed unique business processes, unique methodologies and specific techniques that provide competitive advantages. If you want to continue these practices and ensure your mobile handheld business solutions support these, then a customized mobile software application for your field workforce may be your answer.

MobileDataforce provides mobile software solutions that enable companies to rapidly develop customized mobile applications that support your competitive business processes and customized back-office software applications.

- Kevin Benedict

Mobile PDA Solutions & Medicine in Ethiopia

2008-06-04T15:42:00.004-06:00

MobileDataforce's Mobile Strategies Consultant, Will Hannold at Bete Giorgis in Lalibela in Ethiopia. He was working on a mobile software project to track the distribution of medicine to clinics throughout the country using mobile PDAs and enterprise mobile software technology from MobileDataforce.

Smart Meters, Handheld Mobile Solutions & Utilities

2008-06-04T08:12:00.003-06:00

MobileDataforce is working on a number of very powerful mobile handheld applications to help electrical and water utilities manage the maintenance, installation and repair of meters. These applications contain several different software components including:

Work Orders
Digital photos of meters before, during and after installation
Safety inspections and reporting
Mapping/GPS
Inventory
Logistics

These applications are integrated with mapping software to enable the user to view current, future and past jobsite locations.

MobileDataforce is working on many custom mobile software projects for water and electrical utility companies and contractors both in North America, South Africa and in Europe. Please visit our website or contact us if you would like to discuss your mobile field data collection or work order project requirements.

Mobile Inspection Software for Electrical Utilities

2008-05-30T12:42:00.003-06:00

Sho-Me Power owns 1,663 miles of transmission line, and is responsible for inspection and maintenance of the transmission line. Sho-Me power works directly with power suppliers to help transmit power to rural areas. Sho-Me Power provides services for 131 customer delivery points in 125 distribution and transmission substations.

Sho-Me Power used paper forms to perform inspections of transmission lines in rural areas, which resulted in many challenges. Inspections were performed twice per year, once in the fall and again in the spring, transmission line poles and pole attachments were inspected for damage. Areas surrounding the transmission line were also inspected for overgrown trees and undergrowth to determine trimming needs if necessary. Many inspections were done during poor weather conditions which made it difficult to collect data, juggle necessary paperwork, and caused lost or smudged paperwork because of weather conditions. The paper forms were also time consuming to fill out, hard to collect from the field inspectors (as forms were often lost or misplaced), and required office personnel to re-enter data at the home office.

“It took a long time to fill out all of the paperwork in the field, and we ended up with so much paper that it was almost impossible to use all of the information we spent so much time collecting,” said Andy Meyers, GIS administrator at Sho-Me Power. “We knew we needed a better system for collecting and organizing our data.”

MobileDataforce worked closely with Sho-Me Power to integrate all necessary field inspection forms into one enterprise class mobility software application. The application allowed the field inspectors to sort inspections by region, completed structures, and uncompleted structures. All inspections were time stamped to keep record of when the inspection was completed, which allowed for Sho-Me Power to provide proof of inspection and track results for future inspections. The data collected was integrated into small world GIS.

Sho-Me Power selected a Trimble Recon handheld device, equipped with a GPS receiver for data collection. The mobile application utilized the GPS receivers to specifically identify the location of utility poles. This gave Sho-Me Power greater asset visibility, and made it easier for field inspectors to locate transmission poles in rural areas.

By using a mobile application rather than paper forms, Sho-Me Power was able to:

· Save administrative data entry time
· Increase asset visibility
· Wirelessly synchronize from the field
· Save fuel costs and driving time delivering paper forms
· Provide near real-time visibility to inspections in the field
· Ensure data accuracy through the use of data validation features
· Save inspection time with easy to use software

The PointSync Mobility Platform is an enterprise class mobile software platform used to rapidly design, develop, and deploy mobile applications. It is architected to provide database centric mobile applications with bi-directional synchronization, connectivity, security, and enterprise database integration all within one product suite.

MobileDataforce is a global leader in the development of enterprise class and business critical software solutions. MobileDataforce software can be used on most mobile handheld computers including Smart Phones, Tablet PCs, PDAs, and laptops. MobileDataforce has offices in Europe, North America, and Australia to support our ever expanding customer base and sales channels. Privately held, MobileDataforce has been mobilizing business solutions since 2000.

Conclusion:
Through the use of the PointSync mobility platform Sho-Me Power was able to save time and money. Sho-Me Power was also able to gain greater visibility of assets and inspection points, and track them by GPS location.

“This system is saving us at every step in the process. We’re saving time in the field collecting information and just as much time back in the office processing it,” Meyers said. “The hours we used to spend collating paper alone is a huge savings to us, and time that can now be spent on other, more productive work.”

MobileDataforce has assisted many organizations around the world design, develop, and deploy mobile applications for field data collection. For additional information please visit our website at www.mobiledataforce.com