tag:blogger.com,1999:blog-20242261.post115152839190539596..comments2009-07-13T20:53:10.147-07:00Michael Wadehttp://www.blogger.com/profile/08762773757535724585noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-20242261.post-1151772841486908002006-07-01T09:54:00.000-07:002006-07-01T09:54:00.000-07:00Francois,<BR/><BR/>You are correct to make that point. I greatly enjoyed your account of the airline story and fear you are right that the bar has been considerably lowered. (I notice that almost every time I go to the airport.) Thanks for your comment and for your post.Michael Wadehttp://www.blogger.com/profile/08762773757535724585noreply@blogger.comtag:blogger.com,1999:blog-20242261.post-1151723368799253532006-06-30T20:09:00.000-07:002006-06-30T20:09:00.000-07:00Hi Michael - thanks for linking to my post. <BR/><BR/>You are right that it is so easy to come up with bad customer service stories. The point I was trying to make is that the bar to delight customers is <B>so low</B> that even when someone treats you as a human being with a brain you will find it a memorable experience...and that is sad :)Francois Gossieauxnoreply@blogger.com