tag:blogger.com,1999:blog-19511151316168161312009-03-01T06:54:18.999-08:00Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.comBlogger25125tag:blogger.com,1999:blog-1951115131616816131.post-20140251103411664992008-04-16T08:31:00.000-07:002008-04-16T08:32:38.151-07:00

Part One: The reality of what's out thereWe want instant gratificationIt's cheap and easy to switch providersLittle white lies3.6 million US adults in 2007 lost $3.2 billion between 2006 and 2007 in identity theftRemembering account details is difficultPart Two: Improving the essence of registrationImmersive RegistrationConnect with your usersAsk only necessary questionsOnly use unique IDs if

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-4315073992719370282008-04-14T09:24:00.000-07:002008-04-14T09:26:17.152-07:00

Users information behavior - what are the users information needs and goal, what is the content that is relevant, and what are the patterns that provide the ability to meet those needs?Beyond this, what is the context this fits within? What are the users understanding of the web site and how does it compare to other sites?So this technique is designed to bridge these two, at a inexpensive cost

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-1142535176797967072008-04-14T08:20:00.001-07:002008-04-14T08:20:43.953-07:00

This is focused on being a consultant and coaching your clients. Not really very focused on us, aside from our relationship with HFI.Can feel like we have hit a brick wall within the practice. Not making a giant leap in impact.The traditional approach to management has its roots in an autocratic command and control approach. This is imprinted in us in elementary school and we expect it.Coaching

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-67041202924213933362008-04-14T07:13:00.000-07:002008-04-14T07:32:46.207-07:00

Miles Rochford miles.rochford@gmail.comIA since 2002, designing for the last 10 years working for Nokia.Begins with the Panopticon model of prison. We are in the process of creating a social panopticon. We are allowing others to view us and we don't know when they are watching us or what they will do with it.UbiquityEverywhere for everyone. We are always on-line. Consumption spreads faster

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com1tag:blogger.com,1999:blog-1951115131616816131.post-73594127943269619692008-04-13T13:10:00.001-07:002008-04-13T13:10:54.418-07:00

IntranetsFour key purposes of an intranetContent – done a lot with this and we’ve got a lot of contentCommunication channel – we’ve done ok, we’ve got a clear focus, more work to be done but it’s a good startCollaboration – big topic now, wikis or RSS or blogs. How do we do this that doesn’t make the intranet worse in the long run? We should be talking more about this topic.Activity – the

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-69852335332897778782008-04-13T11:43:00.000-07:002008-04-13T11:47:25.213-07:00

Developing Junior Programs in UXPanel of:Mags HanleyKaren LoasbyHenning FischerDesign your ideal junior using paper -mine looks like:Job title: InternDuration: 1 year, part time during school yearAttributes: flexible, eager to learn; intelligent; diligent; humbleSkills & Experience: Customer service, exposure to topics, had a IA class, had lab test classEducation: BS if in Master's program. in

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-21934286260073899472008-04-13T10:31:00.000-07:002008-04-13T10:33:06.639-07:00

Content page design best practices againLuke started at NCSAThought about their categories and organized it according to how it related to everythingWe optimize for a hierarchy in the application… but it really is broken out into pieces on the internet(its chunked out)Web ecosystemsContent is broken out into different types, communication, display surface, content creators, content aggregators,

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-32744183912613760952008-04-13T08:56:00.000-07:002008-04-13T09:01:21.560-07:00

New book coming out on search patterns from O'Reilly. Not due until next year.Patterns - references Christopher Alexander "The timeless way of building" "Design Patterns"Designing Interfaces by Jennifer Tidwell.Yahoo! Design Pattern Library.Search Pattern Library - flickr.com/photos/morville - examples of search.Shows his pattern library with samples of best bets, faceted navigation, and so on. I

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-91761384588782045182008-04-13T07:57:00.000-07:002008-04-13T08:01:39.383-07:00

Melissa Matross Senior Manager, User Experience mmatross@hotwire.comTrust is critical for any successful relationship. " A users willingness to spend time, data and money on a web site".Brands she trusts - Nordstrom, Target, American Express, Apple.Common elements: Service, Focused experienced, quality.Hotwire is owned by Expedia, falls to one extreme - price sensitive customers who love travel

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-20338739018092465672008-04-13T06:56:00.000-07:002008-04-13T07:05:36.365-07:00

Leah Buley from Adaptive Path presented probably the most "rock star" presentation. It might have even been right along the lines of Spools Keynote. The premise of her presentation is how to do UX only by yourself and she focused on the design portion of this process. On to the bullet points...In her previous role she was the only UX person and had to do everythingShe fell into a mode of

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-21059117100946256152008-04-13T06:52:00.000-07:002008-04-13T06:53:32.481-07:00

Definition– the process of creating plazas, parks, streets & waterfronts that will attract people because they are pleasurableNot just functional, but pleasurableWe’re good at putting up buildings but bad at making placesLast half of 20th century was horrible for cities and communities – engineers were the cause of the problems. They focused on the objects rather then the good spaces for

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-65407775173515769152008-04-12T14:41:00.000-07:002008-04-12T14:45:24.720-07:00

Passionate about interface design.How has the iPhone changed the web/desktop design? One example are new radio buttons.Where do you get your ideas for interface designs? Generally people have "default thinking". So if you are designing a booking tool for a airline, people look at other on-line booking tools. Look at wundrbar - completely different experience - better. You need to look beyond

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-87972691122568376442008-04-12T12:33:00.000-07:002008-04-12T12:36:28.889-07:00

This is a simple fairy tale that talks to the experience of being a UX person. You are not going to be the King, you are not going to be the Princess, so you have to find room for UX.Given a simple development process - Definition, Back end Development, Implementation - the Princess (sponsor) will be involved in the definition, and be partly involved in the other two steps. The Wizard - back end

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-69386574841064255882008-04-12T10:48:00.000-07:002008-04-12T12:44:30.463-07:00

Tingring Jiang & Dr Sherry KoshmanSchool of Information Sciences - University of Pittsburgh3rd PhD student at University of Pittsburgh.The material here is fairly simple overview of tagging systems. She compares and contrasts the various search behaviors with the activies in the social tagging systems.Exploratory search and social tagging systemsInformation architectures in exploratory search

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-59161513493676738432008-04-12T08:37:00.000-07:002008-04-12T08:46:22.573-07:00

FYI in HTML view on iPod... Anyway the semantic presentation was excellent. The main point was to review your content on a granular level. You can then structure your content that is easier to read and allows search engines to easily process and index. One other take away was the use of axure as his protyping tool. We should continue to work with this program. I'll have more to share in our

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-36485192664562139572008-04-12T08:17:00.001-07:002008-04-12T08:17:47.310-07:00

Gene Smith discussing trends on tagging. He has a book out at http://genesmith.ca called tagging. This led him to identify 5 emerging trends.Standard model, 3 parts - user, tags, resource. This model comes from Flicker and del.io.us. These are really just the first wave, and they really have not changed very much.5 TrendsMore StructureAutomanual FolksonomiesLeveraging CommunitiesRethinking Pace

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-74673663812894231392008-04-12T07:08:00.001-07:002008-04-12T07:33:56.573-07:00

The conference sessions will be podcast. The recordings will be available on Boxes and Arrows. Subscribe from thier site, under podcasts. Works best with iTunes.I got a chance to meet the people running the podcasts. They have a really cool and neat persepective on the process. He shared with me a number of cool tips and tricks about how to podcast using Macs, garage band and some other

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-16921510338044143082008-04-12T07:07:00.000-07:002008-04-12T13:06:50.082-07:00

Started with Celebrity Deathmatch between 37 signals and Don Norman.37 signals said they were designing for themselves. Don Norman, naturally, took umbrage. Jared now mentions that Apple and 37 signals are designing great products without focusing on the user.So where does User centered design come from?1960's IBM System 360 - designed for engineers by engineers - highly trained and skilled in

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-33280210755166847642008-04-12T05:55:00.000-07:002008-04-12T05:57:49.957-07:00

This was a very good session. The speakers broke the time into 3 parts overview of the topic and 1 part activity. The slides will be available on slide share after the conference. Once the slides are up I will post a link out to them.Some key quotes and points: "if you really want a community, you can't just put technology out there - you have to take part." The Simple (Hard) Steps:

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-46766850820884837552008-04-12T05:02:00.000-07:002008-04-12T05:06:06.346-07:00

Yesterday I attended two pre-conference workshops at the IA Summit. The morning session was entitled Communicating Design and was led by Dan Brown. I’ve read his book and watched his site and have always liked his work. His class was no exception and it was filled with a variety of lessons on how to create good deliverables. Even better then seeing some of his work, which was well worth the price

Jasonhttp://www.blogger.com/profile/10628010409907269790noreply@blogger.com0tag:blogger.com,1999:blog-1951115131616816131.post-82416721164902390672008-04-10T17:51:00.001-07:002008-04-10T17:57:50.029-07:00

The photos I am posting in the blog were taken with the digitial camera I recieved as a gift for work on the new visual identity for the firm. They are not high megapixel photos, but I think it is doing a servicable job. This photo is of a building across from the conference center. The architect placed a large oval connecting the two buildings. It looks like it might fall off at any moment.

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-54220579344858521652008-04-10T17:36:00.001-07:002008-04-10T17:36:55.842-07:00

I attended my first pre - conference session today. The session was with Margaret Hanley and was on UX team management. Much of the content was familiar, particularly the section on goal setting. The firm does a fairly good job of describing how to set goals, how to measure goals and coaching a team on completing goals. The more interesting bits, for me, were on the different types of managers

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-51084118614450590222008-04-10T14:16:00.000-07:002008-04-10T14:17:45.930-07:00

But this is my view for 9 hours a day, aside from 15 minute breaks here and there. As you can see, not as nice as my cube view.

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-12642212154162329492008-04-10T10:22:00.000-07:002008-04-10T10:26:25.085-07:00

The site is very nice. The first session I am in is the UX Management session. This has been very interesting. We have been talking about hiring, skills development, career paths and so on.

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0tag:blogger.com,1999:blog-1951115131616816131.post-72225305536378497192008-04-09T10:38:00.000-07:002008-04-09T11:09:03.564-07:00

Theresa Simek, Jason Richardson and I are going to the IA Summit this week. This conference is held over the weekend, with pre conference activities occuring on Thursday and Friday. You can learn more about the event at the IA Summit site. We are going to be posting live summaries of the sessions as we attend them.In addition to two pre conference sessions, I will be attending:Saturday, April 12,

Edhttp://www.blogger.com/profile/14493290377347034452ed.dale@gmail.com0