tag:blogger.com,1999:blog-192201442009-05-19T10:09:23.834-04:00Support blog for ReQuest Manager software, including news and updates.Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comBlogger28125tag:blogger.com,1999:blog-19220144.post-74304493931523730812009-05-19T10:02:00.002-04:002009-05-19T10:04:29.120-04:00

We have released a full installation file for RQM 2.7.0a. Please use the full install file when installing RQM from scratch on a computer. Visit the downloads page for download links and installation instructions, and please note the new prerequisite .Net 2.0 Framework in order for full RQM functionality.

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-22827136403836246352009-01-19T09:57:00.001-05:002009-05-19T10:00:40.039-04:00

Microsoft recently released an update to Windows (all versions) that broke the FTP component RQM used for connecting to the internet for uploads. We scrambled to fix this and have released an update, 2.7.0a, that includes a new FTP component.The new component requires Microsoft .Net 2.0 Framework in order to function, which may require an extra manual installation step if it is not already

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-10094798018314802112008-12-18T13:06:00.000-05:002009-05-19T10:09:16.601-04:00

For those of you who are using WebScan on RQM version 2.6.8 or lower, you may have noticed that some websites are no longer functioning. The sites have changed and broken the code that WebScan uses to parse the information.The fix for this is to update to RQM 2.7.0, which is now available from the downloads page. Please note the installation password for updates has also been changed for

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-51434387377685996032008-03-31T09:01:00.003-04:002008-11-02T20:06:46.837-05:00

For all users who have subscriptions to our online catalog hosting service:I’m happy to announce that we’ve upgraded the RQMWeb online catalogs! We’ve moved all existing catalogs over to a new, more reliable system with improved features. We personally did all the migration so if you're reading this, you're already up and running with it.Please note, that in order for RQM to be able to update

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-5020836492562565972007-10-21T10:05:00.000-04:002008-11-02T20:09:55.657-05:00

We have released the RQM 2.6.5 update, as well as a new installation package for installing RQM on a new computer (both the update and full installation package available from the downloads page).If are running a previous version of RQM, we recommend that you update to 2.6.5 at this time. There are numerous small enhancements and fixes included in this version.For those users who have purchased

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-51952274973379220452007-08-22T12:48:00.000-04:002007-08-22T13:32:16.534-04:00

We have released RQM 2.6.3 (available from the downloads page). The full installation file will now install successfully on Windows Vista.If are running a previous version of RQM, we recommend that you update to 2.6.3 at this time. There are numerous small enhancements and fixes included in this version.

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-8570207670056986132007-03-06T20:11:00.000-05:002007-03-06T20:12:21.972-05:00

We released a new software update, 2.6.0, that can be applied to installations of ReQuest Manager 2.0 or higher.This update includes several feature enhancements as well as some minor bug fixes. This update is RECOMMENDED for all centers that are currently running versions 2.0 or higher. You can read about this update in the release notes.Anyone with a current support contract can download the

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-65362071041170706672007-02-15T08:58:00.000-05:002007-03-15T09:02:20.374-04:00

As you may know, the changes in Microsoft's new Windows Vista affected developers quite significantly. We're working on accommodating those changes in RQM and will let you know when we're finished adding Vista support to RQM.So for the moment, Windows Vista is not officially supported by RQM. Drop us a line if you are planning to move to Vista or purchasing a new computer with Vista on it...

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1169166830044004092007-01-18T10:40:00.000-05:002007-01-18T19:33:50.063-05:00

As the new RQM update comes closer and closer to being ready to ship out the door, I wanted to give you a preview of some of the great new features that will be included.Dashboard interface (I described this in my last Blog entry, below).More colorful interface: you told us that many shades of gray didn't make for a very interesting visual experience. We listened, and RQM now sports a new blue

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1169165594817216942006-12-07T15:03:00.000-05:002007-01-18T19:14:23.750-05:00

There's a major RQM update coming out early next year that will be packed with new features and usability enhancements.One of the most visible new features will be a new main menu area called the Dashboard:This will put more options right at your fingertips, including quick keyword searching on resources and clients, program alerts and reminders, and a "Chart of the Day:" graphs and lists that

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1169164348097243652006-10-26T18:51:00.000-04:002007-01-18T19:03:33.806-05:00

Beginning January 1, 2007, the book industry will be converting from using 10-digit ISBN codes to 13-digit ISBN codes. Here are the details of this change for publishers:Books with publication dates earlier than January 2007 may have both ISBN-10 and ISBN-13 on the copyright page as well as printed above the EAN bar code on the back of the book (i.e. Cover 4).Titles with publication dates of

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1153513303290909132006-07-21T16:16:00.000-04:002006-07-21T16:22:46.193-04:00

The full RQM 2.5.2 software is now available for download from our product downloads area. This will let you install RQM onto a new computer without the need for an installation CD.It will also give you version 2.5.2 directly without the need for updating your software immediately after installation.Be warned, however: the download is quite large (148 MB), and not recommended for users with a

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1151804231557895482006-06-28T09:35:00.000-04:002006-07-21T09:09:44.883-04:00

Recently, Microsoft began distributing a Service Pack 3 for Access Runtime 2002 on its update.microsoft.com site. The Access 2002 runtime is the "engine" behind RQM, and this update is recommended for you to install.However, when you install the update from their site, you may be prompted to insert the "Microsoft Office 2002 Professional with FrontPage" CD in order to successfully install the

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1142695248231809362006-03-13T10:18:00.000-05:002006-03-18T10:24:06.640-05:00

We released a new software update, 2.5.1, that can be applied to installations of ReQuest Manager 2.0 or higher.This update includes several feature enhancements as well as some minor bug fixes. This update is RECOMMENDED for all centers that are currently running versions 2.0 or higher.Anyone with a current support contract can download the update from the download page.

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1137169998211635122006-01-30T07:20:00.000-05:002006-01-29T17:43:58.683-05:00

We're pleased to announce that RQM version 2.5 was released today! This is a major update that includes many new features and a significant interface overhaul.You can read about the changes in 2.5 in the release notes.Anyone with a current support contract can download the update from the downloads page.

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1138384964217984522006-01-30T07:10:00.000-05:002006-01-29T17:44:26.710-05:00

Tired of manually entering all your new resources into your catalog? WebScan is an easy and powerful cataloging tool that automatically searches the web and catalogs your new books for you. Never type in another resource again!

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1134244148171129552005-12-09T14:39:00.000-05:002006-01-13T16:44:42.476-05:00

We're happy to announce that we've added thumbnail images to the online catalogs hosted with RQM Web Hosting.You clients can now see thumbnail images of the cover for many books, DVDs, CDs, etc. when they view the details for a resource on your website catalog. Click on this link to see an example.You need to enter the ISBN codes for the resources in order for this to work, of course. An easy

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132694318065892222005-11-04T08:13:00.000-05:002006-01-14T11:23:42.860-05:00

We released a new software update, 2.2.1, that can be applied to installations of ReQuest Manager 2.0 or higher.This update includes enhanced built-in technical support options, as well as all new features already released in 2.2.0. This update is RECOMMENDED for all centers that are currently running versions 2.0 or higher.Anyone with a current support contract can download the update from the

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132693718258352812005-10-10T16:07:00.000-04:002006-01-13T16:56:54.046-05:00

We are pleased to announce a new online service for ReQuest Manager users: RQMWeb ASP hosting. Take advantage of RQM's online catalog feature in all its feature-rich glory! Using only their web browser, your users can search your catalog by simple keyword or powerful, advanced searches, save resources in their shopping cart, and request resources from you by simple email checkout.Check out the

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132753001991494942005-10-04T11:31:00.000-04:002006-01-14T11:26:55.730-05:00

RQM Solutions are tips and creative ideas for getting the most out of RQM!RQM supports using barcode scanners and custom barcode labels for easily checking out and checking in resources.When barcoding is enabled, you can use a barcode wand to scan the ISBN codes into your resource fields. For those resources without ISBN codes, you can purchase a barcode printer to print custom labels. When you

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132693478896025122005-09-19T14:55:00.000-04:002006-01-14T11:20:00.176-05:00

Versions affected: 2.0.1 CDs Symptoms: When installing RQM 2.0.1 on Windows XP with Service Pack 2 or Windows Server 2003, setup will terminate with the error: "The Office System Pack cannot be installed on this system because it requires Windows NT 4.0 Service Pack 6 or later." Workaround: Following these steps will allow you to install RQM

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132749630454371062005-08-13T07:37:00.000-04:002005-11-23T07:41:10.240-05:00

A note to users who are attempting to configure RQMWeb ASP module for publishing their online catalogs:Before the shopping cart feature will work correctly, you must configure RQMWeb ASP for sending email. To do this, you need to edit the file email.asp (located in C:\Program Files\ReQuest Manager 2\WebASP) and set the values in the first few lines of the file. Instructions are included within

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132750863482081892005-07-20T17:34:00.000-04:002006-08-14T23:21:41.606-04:00

RQM Solutions are tips and creative ideas for getting the most out of RQM!You can easily create a web page with a list of new resources following these steps: On the resource search page, enter the date range in the "Create Date" field (e.g. 6/1/05-7/1/05) and hit search. Click File menu / Export Data... and then choose "Export data to HTML or other format..." Click "..." next to Template

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132693569122723302005-07-09T21:05:00.000-04:002005-11-23T07:36:20.576-05:00

Versions affected: all 2.x Symptoms: If you are logged into your computer using a "Normal User", RQM setup will fail because you do not have permissions to install software in the C:\Program Files folder on your computer. Workaround: You must log on using a power user or and admin account in order to run setup.

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.comtag:blogger.com,1999:blog-19220144.post-1132752223853311372005-06-30T08:07:00.000-04:002005-11-23T08:23:43.860-05:00

RQM Solutions are tips and creative ideas for getting the most out of RQM!To easily manage resources that are part of a series (such as a video series), you can create "parent" and "children" resources. The "parent" resource cannot itself be checked out, but it's a part of the catalog that is a placeholder for easily locating all the "children" resources in a series.If you have a resource series

Kirk A. Severtsonhttp://www.blogger.com/profile/17999028976029260810noreply@blogger.com