tag:blogger.com,1999:blog-16145552.post3706057864456135817..comments2008-12-09T10:17:19.262-05:00Veignhttp://www.blogger.com/profile/09256430019594742378noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-16145552.post-6739472131701468422008-12-09T10:14:00.000-05:002008-12-09T10:14:00.000-05:00I am so glad I googled "CD Earth" and came across this blog. I also found a few others but this one had the very valuable information concerning the ruling against "Think All and 'Yuri McScamster'" or whatever his surname is.<BR/><BR/>I got NOWHERE with their "supervisor" when I called about the billing, which also <I>overdrew my checking account, and made an automatic payment for my cell phone bounce</I>. <BR/><BR/>They were condescending to say the least, but when I mentioned the <B>Fair Credit and Collection Act</B>, they realized that I wasn't a total moron.<BR/><BR/>I emailed their customer disservice and included a link to the "Think All" ruling in my email and <B>within an hour</B> was advised that I was receiving a credit.<BR/><BR/>They run you around in circles. Their c/s people mouth the same script: no credit unless you can track when the return was received, blahblahblah. <BR/><BR/>I told them I had canceled within the trial period, and they ran me around in circles. My problem was with a 9/24/08 shipment they claimed to have sent me. I never received that and they kept telling me to return the disks. <BR/><BR/>My question to them was how could I return something I did not receive? They could not answer that. All they do is mouth the same script over and over, even the supervisors.<BR/><BR/>However, if you tell them you will seek all available remedies at law, including class action suits, they back down quickly.<BR/><BR/>Emailing them to reiterate what you said on the phone and including a link to the ruling against Think All also drives the point home.Ree823noreply@blogger.com