tag:blogger.com,1999:blog-13310669.post-65128163036492205292008-01-14T12:06:00.000-07:002008-01-14T12:06:00.000-07:00Hello, this is Eric Schleisman, owner of Roast Coffee House. This is my first and only (so far) post. I was recently informed of this site by one of my former employees and obviously have felt the need to correct some wrongs as well as apologize for one customer's bad experience.<BR/><BR/>So to her first, I must say sorry to travelmugqueen. It is never my intention for any customer to have less than a wonderful experience at Roast. She is absolutely right. We had some serious change over at the end of summer 07 with the kids returning to college and we went through more than one new employee rather quickly during that time. My apologies.<BR/><BR/>As for the credit/debit card situation. We accept a credit/debit card for ANY amount; however, our sign reads "Please no credit cards under $10". This sign is a <B>request</B>, note the word <I>'Please'</I>. Roast will accept your credit/debit card under $10. However, when a patron does present this situation we offer them an alternative, a win-win scenario.<BR/><BR/>Roast offers a "Roast" card. When you put $10.00 on the card, we give you $11.00, $20.00 we give you $22.00. This option keeps our merchant fees low, and returns the savings to the customer. In addition, the "Roast" card can be kept on file at the shop and you may fill it up whenever you like under the same terms. We have many, many cards on file and it also allows our patrons to use their card when they're <I>jones'in</I> heavily for a meal or a latte and find themselves without cash. We even extend a small amount of credit to some of our well-known regulars.<BR/><BR/>My employee may have not made that clear. Trust me, it is clear to each of them right now.<BR/><BR/>Now on to the "homemade" quip on the green chile. Half of my family settled in New Mexico. It says on the menu the green chile is "New Mexico Green Chile". It is made in small batches from a company my family knows in New Mexico, frozen in bags and delivered to us. The chile is not from Hatch's and certainly not from Costco. It has pork and a chicken stock base, so it's not for vegetarians. I'm not sure where one heard the word "homemade" except for the breakfast burritos which are definitely homemade. I know because for the last year, Kristi and I have made each and everyone by hand. Many people love them, but of course you can't please everyone.<BR/><BR/>And on that note, I have to say, we're not a fast food joint. When I first opened up I told customers that Roast was a community place where one could get better fare than the slap 'n dash, and I knew that meant everything had to be made fresh. And that takes a little longer. If you're in a rush, and I do understand that is far more typical than not, please call ahead. Our kitchen is six feet by six feet, and we are the second skinniest coffee shop in the nation, but I'd put my bacon, egg & cheese bagel or any of my sandwiches up against anyone.<BR/><BR/>Roast Coffee House is open from 6am-2pm M-F and Sat/Sun 7am - 2pm.<BR/>Phone is 303-733-0480. We deliver lunch and specialize in box lunches (which come with the signature vanilla latte cookies)<BR/><BR/>We are opening a full Trattoria at Pennsylvania & Alameda in Spring '08 where we will serve Italian specialty breakfast as well as Sicilian style thin-crust gourmet pizzas as well as our regular fare. We'll have a bigger kitchen, way more seating, espresso martini's, daily handmade margaritas, wine from Spain and Argentina, Coloardo microbrews and accoustic entertainment from time to time (maybe even a poetry slam or two).<BR/><BR/>And PS. Should you ever find dissatisfaction while at Roast, please tell someone immediately, that way you see, we can do whatever it takes to make sure you leave happy!Ownernoreply@blogger.com