Mike's Points

I'm an open book -- at least now I am . . .

2006-12-14T22:18:00.000-05:00

thanks to Kami Huyse, APR. (For the next couple days, my main PR blogging site will be down due to server issues, so I'm posting here at my "back up" blog for now.)

So, the game is for me to state five things you don't know about me? I could go with Todd's "five things" approach, but . . . . well, maybe I might. So, here we go:

My wife and I are expecting our fourth child. We thought we were done with three -- two boys and a girl, ages 8, 5 and 3 -- but guess God had other plans. (Okay, we were involved with the outcome as well, but there's more to it than that. And, it's stuff you probably don't want to know.)
In high school, among the flattering and not-so-flattering nicknames I had were Larry Bird (I was much blonder then; but didn't have any nears the basketball talent) and Shaggy.
I've seen The Wiggles live in concert at least four times . . . can sing a pretty mean (and awful) "fruit salad." Before my daughter was born, my wife and our two sons even dressed like the Wiggles for one concert trip. (I was Murray.)
I'm balding (but at least I have more hair at this age than my older brother did!).
I was a newspaper journalist for the first four plus years of my working career.

Now, let's see if Peter Shankman, Bob LeDrew, John Guifoil, the good folks at BlogWorks and Sherrilynne Starkie have played this game yet?

Fake blogs are fine . . .

2006-12-01T00:23:00.001-05:00

if we know they're fake.

B.L. Ochman doesn't agree, though, BTW, thanks to her blogging about the Hotel Campari campaign (promoting Italian liquor). Apparently, MRM Worldwide -- the agency -- has set up fake profiles on Flickr, MySpace and YouTube in conjunction with the campaign. (See Richard MacManus for details.)

Ochman writes:

I think this campaign is just as unethical as Wal-mart and other flogs. And that it abuses the trust upon which social media is built. What do you think?

The Edelman/Wal-Mart fake blogs were purposefully deceitful. Intended to look like a grass-roots, genuine effort. That was wrong.

However, unlike Edelman/Wal-Mart, we know from the get-go the Hotel Campari blog and the social media profiles are fake. If a blog is upfront, fake is fine. It makes it into a game. That's what many social networking sites are about anyway -- entertainment.

If a company wants to try to sell me along the way, that's fine. Transparently fake is fine.

Just look at John Tucker or Borat. Those are obviously fictional characters set up on MySpace to promote a movie. (Disclosure: Borat is a friend.)

So, go ahead and set up fake blogs and social profiles. Involve us. Just make damn well sure we know it's fake.
-- Mike

Pick your battles

2006-06-29T22:09:00.000-04:00

Anyone in public relations or other professional communications -- and every public official and public figure, for that matter -- should know that you can never -- NEVER -- win a battle with the media.

Now, yes, I've posted about how companies and organizations successfully "battle back with blogs" against the media. See here and here plus an update here.

Now, "battle" is a bit strong and I use it primarily because I like alliteration. But the examples I've blogged about did not battle the media directly. They were/are using blogs to voice their side of an issue, story, or just getting messages out to their respective audience(s) that they feel are not getting out via the traditional media means.

Prime examples of how people and organizations are really battling the media -- and will ultimately lose -- have come up of late.

First, locally. Toledo Mayor Carty Finkbeiner doesn't like how WSPD-AM 1370 voiced opposition to a proposed bike path in one Toledo neighborhood. So, he called the A.M. drive host Fred LeFebvre a liar, and threatened to contact the station's advertisers (see "stalemate"). Plus, Mayor Finkbeiner has banned all city employees from talking on air with WSPD, has stopped informing WSPD news personnel of news conferences, and stopped sending the station any news releases.

In return, WSPD has banned Mayor Finkbeiner from the station until he apologizes for calling LeFebvre a liar.

It's getting pretty ugly and not good for Toledo, especially since it looks like WSPD is not backing down in its rhetoric of the mayor. But, ultimately, WSPD will win because it'll have the last word.

Now, let's go national, and get into the sports world. As you probably already know, the New York Knickerbockers -- not liking the media scrutiny and criticism it's been under this year, and of late regarding fired Coach Larry Brown -- scheduled a news conference and only invited a select number of beat reporters and other media outlets (including one owned by the team's owner).

Of course, the reaction to the Knicks' poor media relations judgment has not been favorable.

Ultimately, the Knicks should stop its arrogance, open up, take the heat and move on. If the team wins, it'll all get better. If it loses, the criticism will continue -- justifiably. If Knicks management persists in excluding most of the media interested in its team, the team will be continually crucified.

Plus, that tact won't work. Reporters are resourceful. They are paid to be. They'll get the story -- whether the Knicks like it or not. The Knicks can be left out, or it can contribute and do their best to get their side story out. In other words, participate in the conversation.

Locally, as I commented a day ago, WSPD should take the high road, skip the controversy tact, be reasonable and don't tick off listeners with extreme programming. It'll be better off in the long-term.

For the Toledo mayor, get over it. Suck up your pride as there are other issues that you will need WSPD and other media as allies. Or, at least, not as your adversaries.

-- Mike

Technorati tags: Toledo, media, PR, public relations, New York Knicks

I have the power!

2006-03-30T23:02:00.000-05:00

Well, not me necessarily. But, companies do have the power . . . to control their brand. Some may call it a company's "tag."

Granted, not total control, but, do we really ever have total control over anything? Not really. Companies never did, do and won't have total control over their brand. That's one area where I agree with a fellow blogger or two.

But, companies do have more control over their brand than any other entity, individual or groups of individuals. Period. So, get over it. ;)

How?

Through marketing materials like ads, media and public relations, direct mail, sales literature, etc.
Through communication with customers, prospects, decision-makers and opinion leaders via Web sites, corp blogs, sales people, customer service, purchasing personnel, etc.
AND through acting consistently and with focus through the above people and during the above activities.

Only then will the brand, image or tag companies wish to convey predominantly come out.

Will everyone have the same perceptions of the company? No, but the prevailing perception will be the one, or very close to the one the company is trying to convey. As long as the brand and effort remains consistent and focused.

Now, how to be consistent and focused is a topic for another post.
-- Mike

Technorati tags: branding

What's your new year's resolution?

2005-12-28T08:48:00.000-05:00

Yep, it's that time of year. Time to start anew. Start refreshed. A clean slate.

So, do you have a resolution for 2006?

What about resolving to keep an open mind? To start each project with a fresh slate.

The great thing about being in marketing and communications is the variety. Whether you work in-house or for a firm, every day and every project is at least subtly different.

Another great thing is the redundancy: the annual trade shows, new product launches, and even new business strategies and rebranding.

While no two projects or campaigns are exactly the same, you do get opportunities to try new strategies and tactics. You can prove yourself all over again.

So, for 2006, the next time you have a new product launch, don't get lazy and dust off last year's plan. Take a serious look at who you really want to target. Conduct research or even do some brainstorming about why your audience(s) should purchase or specify your product. Then, research or even brainstorm about how you can reach your audience(s) with your message(s).

Think outside of your specific job responsibilities.

What new technologies are available you can use? What old ways could still be effective? Can you combine the new with the old?

What about a PR stunt? What about developing a sales incentive program or sales contest? Instead of issuing a news release, why don't you take your story to the media. What about an online news conference?

Whatever you resolve, don't make resolutions only in January. Make resolutions -- a fresh start -- with each project.
-- Mike

Technorati tags: Marketing

Citizen Columnists

2005-10-11T12:24:00.000-04:00

Many bloggers have been called and some even like to banty about the term "citizen journalism" or "citizen journalists."

I don't think that's an accurate, or best term to describe it. (Technically, maybe, but I'll get to that later.)

Actually, bloggers are "citizen columnists." Right?

Blogs are mostly opinions and comments on news. Not really primary news. Isn't that what columnists do? Comment? Opine? Speculate?

The other main classification of how bloggers blog is by providing links to news media and other blogs. (In keeping with the journalism jargon, let's call these "calendar of events" blogs.)

Granted, since columnists are a subset of journalists, technically, bloggers can be called citizen journalists. But, "citizen columnists" is more accurate. For a citizen journalist, you'd expect some news. Something that you can't really find elsewhere, correct?

NOTE: I've never heard the term before, and initially thought it was my own brainstorm. But, I'm wrong. Regardless who coined the phrase, it still it more accurate than citizen journalists.

The only exception to the rule is when bloggers post interviews. I've done it (okay, just once). POP! PR's Jeremy Pepper has done it often. Even Microsoft's Robert Scoble has done it. And, I know other bloggers have, too.

Really, other than these interviews, the only true citizen journalism site I know of is OhMyNews.com.

Am I dead on? Or, am I slicing hairs and being picky?

--Mike

Technorati tags: Citizen Journalism, OhMyNews, POP! PR, Scoble

True Citizen Journalism

2005-09-20T23:49:00.000-04:00

There's been a lot of talk about citizen journalism. Steve Rubel touts it. You also see it at Poynter. The Cyber Journalism site even has a list.

But, likely one of the oldest (if not the oldest) truely citizen journalist site around is OhMyNews.com. The SF Chronicle had a great piece on it in Sunday's (Sept. 18) edition.

Nothing but news from "citizen reporters" across South Korea, and even outside the country. Yes, South Korea. Not the the U.S.

According to the story, the site very much has an "us vs. them" attitude:
"'So here we hoist our flag and declare war on the old media system. ... We are overthrowing the basic principles of news reporting, which for many years has been taken for granted by many of the world's newspapers,' declares one of the company's brochures."

The site, which pays for submitted stories (about 2 in 3 are accepted) generates revenue from ads (70 percent), syndicated sales and premium contents.

Wonder when the first one will be nearly as successful here in the states?

-- Mike

Technorati tags: South Korea, Citizen Journalism, Journalism, Media

The power of blogging

2005-09-15T00:19:00.001-04:00

I've said it before that the power of Web logging is the immediacy and the intimiacy it offers.

Yes, the Web is known for quick information -- a basic site can be up in minutes. Live video. Podcasting. Breaking news.

But, nothing yet is faster than blogging. Especially with the free services available.

That speed and the personal communications blogs enable has never been more evident than the impact of the NOLA.com site in the wake of Hurricane Katrina.

MediaChannel has a story from Online Journalism Review's Mark Glaser about the actual life-saving impact the "Times-Picayune's" site had on the residents of New Orleans. For example:

"[NOLA.com Editor Jon] Donley said that an aide of Lt. Gen. Russel Honore, the commander of the relief efforts, had tasked a group of people with monitoring the NOLA View blog, and were taking notes and sending out rescue missions based on the postings. 'In fact, one time we had some server issues,' Donley said, 'and [the aide] wrote us frantically saying, "Get this up as soon as you can, people's lives depend on it. We've already saved a number of lives because of it."'"

Yes, NOLA.com reported news, but it also allowed displaced citizens to post help for people still trapped, and other information via its blog.

That is the power of blogging. A definite congratulations to Jon Donley and the entire NOLA.com and Times-Picayune staff for their dedicated, life-saving work.

-- Mike

Technorati tags: Blogging, Blog, Weblog, Hurricane Katrina, New Orleans, Journalism, Citizen Journalism,

The "new" Quark

2005-09-09T09:52:00.000-04:00

Props to Glen Turpin and his team for the new branding identity at Quark.

From a writer's viewpoint, the "Q" graphic logo treatment is interesting. It took me a couple seconds to realize what it was (with the dangling part of the Q shortened). But, I think it'll be well received.

Those in the graphics community are very passionate about their programs (and computers). It'll be very interesting to gauge the reaction.

-- Mike

Technorati tags: Quark, branding, identity, marketing, business, publishing, logo

Cool trick for NYT articles

2005-09-01T22:02:00.000-04:00

Dan Kennedy of Media Nation posts a cool trick for bloggers to link to "NY Times" articles that won't expire.

(Actually, the trick is from Aaron Swartz, but still thanks to Mr. Kennedy for posting it again.)
-- Mike

SC paper creates 'citizen journalism' blog

2005-08-31T00:06:00.000-04:00

Columbia, S.C.'s "The State" newspaper is taking newspapers where they've never been before (or, at least where few have been).

Blogging.

Not just a reporter or editor. Actually, not any reporter or editor. In fact, the newspaper will launch a new site Sept. 1 -- www.thecolumbiarecord.com -- with content provided by 25 community experts to serve as "citizen journalists."

"The State's" Online Editor Dave Roberts said the objectives of the newspaper's blog include increasing reader participation and news tips. In addition, "The State" hopes to generate additional advertising revenue geared to the specific topics or niches being blogged.

As a journalist still at heart, I think "The State's" foray into blogging -- and using local experts -- is a great outreach program: Generating more traffic and interest to its own paper, providing additional services for readers all the while generating additional revenue.

I definitely hope it works.

Mike

Technorati tags: blogs, blogging, citizen journalism, journalism

The demise of the news release?

2005-08-16T21:49:00.000-04:00

A posting Monday Steve Rubel of Micropersuaion deal with story in the "St. Petersburg Times" about Sunbelth Software. To summarize, Sunbelt discovered an identity theft ring, and gained international media attention because of its discovery. (Yes, it did notify the FBI.)

How did it make this announcement?

Through a news release via PRNewswire or BusinessWire?

No.

Sunbelt Software posted a message on its company's blog.

While some companies like Microsoft and Google already have blogs and offer feeds for their company news and blogs, it's definitely not the norm.

At least, not yet.

But, in the future, more and more companies will distribute their news simply via corporate blog posts and/or via XML feeds. Not just technology companies, but all companies. In plastics, in building products, in automotive, utilities, institutional, etc., and other industries and markets.

Rather than pushing news to media, the media will be pulling ustomized news from the companies and industries on their beat. Today's newsrooms -- many which don't even exist in B2B companies -- will primarily consist of blogs.

It's just another example of the amazing personalization and interaction the Web offers.

-- Mike

Do we need a definition for Web logs?

2005-08-14T00:13:00.000-04:00

Like many, I read the comScore report that said one in six Americans visit/read blogs, among other things.

Now, also like many of you, there's been some conflict about traffic to blogs, and blog ranks. I'm not going into that.

What got me thinking was the line in the introduction (page 2, 2nd paragraph) that "it is likely that a certain number of people in a survey regularly visit specific sites without realizing that those sites would be qualified as "blogs," and so they neglect to identify themselves as blog readers."

Does there need to be a definition of what a blog is?

I visited some of the "blogs" that were ranked high. Many, like the R- or worse rated fark.com doesn't seem like a blog. It has too many internal links on the left side, and seems like a regular Web site.

Should a blog be pretty basic, simple? Shouldn't a blog contain the owner's comments, opinion, links to information, other sits, and maybe a little about the owner?
Too much more than that, than it's not a blog. Right?

Am I off?

Isn't there some unwritten but commonly accepted definition of a blog?

If not, there should be.
-- Michael

GPS on airplanes?

2005-08-09T22:48:00.000-04:00

You know what would be a great feature on airplanes?

If each passenger on the airplane was able to find where he/she is at any point during the flight.

When flying, you usually cannot determine where you are, relative to a state or the entire U.S. (or other country you may be flying over). So, why not devise a GPS-type, hand-held device for each seat that allows fylers to see where they on a map.

Yes, I know that the captain will sometimes point out landmarks, but that seems to be more rare.

How cool would that be?

And, maybe charge an extra $5 or so per ticket for all passengers to cover the cost. How much would it really be to implement?
-- Michael

Great PR links

2005-08-05T23:44:00.000-04:00

Am in the process of adding some real "PR meat" to my main blog, www.mikespoints.com. Just added links under three "PR Resources" link categories:

Media list development,
News search sites (good if you don't have a clipping service), and
News release distribution resources.

There may be some inconsistencies in the formatting, but will correct that. All links do work.

I will add more resources as time goes on. But, am definitely open to more helpful resources that we all can share. And, if I post your suggestion(s), will give credit in a post.

--Michael

Personal connectivity

2005-08-03T00:00:00.000-04:00

One of the great things about the Internet -- specifically discussion boards like Yahoo! Groups, IM'ing, e-mailing, chatting, etc. -- is the personal connectivity. One-on-one expressions.

Even sites like Amazon personalize your visits by making suggestions for purchases based on what you previously bought.

I've always thought that the one great thing about one-on-one 'net communication is that you can be totally honest. Why not? Most likely, you won't ever meet the person or group you are connecting with. What do you have to lose?

But, the flip side is that people can be totally fake. Who's gonna know, right?
Another flip side (yes, I've just made a three-sided coin) is that people type things they would never say to someone face-to-face.

While the various vehicles noted above provide great avenues for personal connectivity, they also provide a barrier for people to hide behind: their keyboard.

It's a shame that better judgement and even common courtesy is not always practiced in that personal connectivity, whether personal or professional.
-- Michael

Traditional media on the outs?

2005-08-01T00:21:00.000-04:00

Traditional media on the outs?

Reputable bloggers and even so-called "citizen journalism" will definitely continue to grow, and gain credibility. No big news there. However, don't count out the current traditional media of newspapers, TV, radio, etc.

While their value for editorial "hits" may be less due to increased media competitors and fewer eyes reading/viewing them, your local newspaper and TV station will still be vital vehicles for those in media relations.

Traditional media will -- and some are -- place more importance on their Web portals for day-to-day information. No longer will daily, or even 6, noon, 6 and 11 be enough.

All this means is that those in PR working with the media have more avenues to track, to get to know, and to develop those ever-so-important trusted relationships with.

Competition can hurt while in process, but it does make us better.
-- Michael

Help me help you . . .

2005-07-13T02:17:00.000-04:00

Pitching a story is about knowing the media outlet(s) you are trying to reach. What is the style? Who is the correct contact? Put your pitch in context with trends or the outlet's scope, etc., etc.
Along that same line, to work effectively with the media, you need to make their job as easy as possible.

How? Write stories to fit their style (like AP). Provide ample visual, and even audio resources, if needed. Provide as much help as you can for the reporter to make it as easy as possible for him/her to publish your story.

I am fortunate to have a story on this topic a published by MarketingProfs.com in January 2005.

Why blog?

2005-07-11T12:36:00.000-04:00

Granted, I'm no historian, but by the definition of Web log, I'm pretty sure blogs started as online diaries of a sort. Just a way for people to sound off on topics and post the goings-on in their respective lives.

But, somewhere down the road, they turned into sources of information -- credible and not so credible. The 2004 RNC and DNCs were proof as bloggers were issued press passes.
So, why do you blog?

For personal reasons: sounding off, make predictions and as an online diary?
Or, to try to scoop others?

Me? For now, to sound off, a little self-promo (to come), and provide a well of informational links (still to come). Guess the scooping will come much later.

Starting point . . .

2005-07-08T01:52:00.000-04:00

While my main site -- MikesPoints -- is being worked on, I'm posting here.

Before getting on to the nitty gritty, I want to thank Greg Brooks of West-Third Group and Greg-Brooks.com for hosting my main site.

Now for the real stuff. And, remember, you heard it here first: Within 10 years, maybe sooner, computer monitors will be on the way out.

They will be replaced by projections (likely 3-D) of what you now see on the screen. CRTs and flat screens will be the old technology. Users will just have a keyboard, with a little projector off the front to project whatever is being typed, or graphics, or games or other multi-media. The data will be projected into the air, not a backdrop.

After this "vision" came to me, I thought of the very first Star Wars movie, where R2D2 showed the message from Princess Leia to Obi-Wan Kenobi. Her image was projected from R2D2 in 3-D. So, that's what will replace computer monitoris within 10 years. Or sooner.

Maybe this is a startling prediction. Maybe it's not. We'll see.