tag:blogger.com,1999:blog-11121240.post-1150994906521384482006-06-22T12:48:00.000-04:002006-06-22T12:48:00.000-04:00I agree anyone using Emax Hosting should dump them now. <BR/>I accidentally let my domain name expire. There is a place in the contol panel to set up the domain to auto renew but when you try to it says no. It won't change to yes. In the help section it says you have to have a verified email address to use auto renew and I did.<BR/><BR/>I read in the help file that if you can still click on your domain name you can still renew it. I clicked on it and paid 14.95 to renew it. My site was still offline and I didn't receive an email from them so I emailed support. They said it was too late to renew my domain name so I asked for a refund of the 14.95 and asked them to cancel my hosting account. He said I would have to send the cancellation to the correct department so I did. He said he would credit me 8.95 for this months hosting payment. This months payment wasn't even due yet. This took place on the 22nd and I just made a payment the month before on the 27th. He didn't even mention the other 6.00. So I emailed and asked about it again. He finally said he would refund the 6.00. He sent a refund of 6.00 and I ended up paying for a month of hosting that wasn't due. I emailed them to explain it wasn't due. They just ignored that part of the email. If they don't like the question or don't know the answer they just ignore it. <BR/><BR/>When I saw the 6.00 refund in my bank account I also saw another 8.95 deduction from paypal. I emailed them about it and they told me it was my fault because because I didn't stop the automatic payments at Paypal. I signed up through the Emax hosting site not Paypal so I didn't know I had to go to Paypal to stop the payments. They did refund that 8.95 but said they wouldn't give back anymore money Paypal sent. I found out at Paypal what a subscription was and how to cancel it. If your paying with Paypal be sure to cancel the payments because they won't cancel them.<BR/>After they wouldn't refund my 14.95 I wondered if they treat other customers the same way. I searched Google and found many unsatisfied customers. I should have did more research before I signed up.<BR/>I have also asked support for help with add on domains. They just ignored some of my questions.<BR/>If you want an honest host with good support stay away from Emax.Kayrohttp://www.blogger.com/profile/01215420341543101049noreply@blogger.com