tag:blogger.com,1999:blog-10906063.post9030057321488705599..comments2009-06-27T15:49:20.767-04:00Rick Schummernoreply@blogger.comBlogger6125tag:blogger.com,1999:blog-10906063.post-33333912131846866602009-06-27T13:53:55.616-04:002009-06-27T13:53:55.616-04:00It happened to me too, on SF Bay Area AT&T. I'd had DSL Pro (3.0up/512 down) and only after 12 months realized that I wasn't getting the throughput I had ordered, only getting about half was I was paying for. After 30 minutes on hold and level 1 tech support, they sent me to level 2 support, they fixed it right away.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10906063.post-38153209388852484672008-12-11T03:42:00.000-05:002008-12-11T03:42:00.000-05:00My Elite plan was throttled to Express by default too. I don't think they change it unless you get to a second level tech and ask. My tech knew exactly what I was calling about, knew exactly how to fix it (took him about 30 seconds), and sounded like he'd done it enough to be bored by it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10906063.post-19593008218802742722008-06-15T21:25:00.000-04:002008-06-15T21:25:00.000-04:00File a Small Claim Tribunal claim, or tell them you're going to. No lawyers are allowed (including by them) and I don't think you can lose since their mistake denied you the service for which they charged. Of course you are liable only for what was provided. It's too expensive for them to come before the adjudicator in such a small case so if they have any sense they'll try to settle it. check your UA- they probably have some clause saying any action has to be mounted in Alaska or somewhere inconvenient, but I'd ignore that.RVBoynoreply@blogger.comtag:blogger.com,1999:blog-10906063.post-15878971386189895432008-06-13T11:52:00.000-04:002008-06-13T11:52:00.000-04:00You might find an enterprising attorney with experience with litigating class action lawsuits... I think AT&T needs to get their butts kicked around before they'll start treating their customers with respect.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10906063.post-20069904904919385362008-06-06T16:15:00.000-04:002008-06-06T16:15:00.000-04:00You should have kept escalating to get full credit. It sounds criminal.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10906063.post-66795892724479096312008-06-03T17:16:00.000-04:002008-06-03T17:16:00.000-04:00Rick - just a reminder that the phone company is a public utility. Presumbly, Michigan has a regulatory agency for those. Talking to them should be your next step, before you go the lawsuit route.Tamar E. Granorhttp://www.blogger.com/profile/17645602671531705028noreply@blogger.com